Customer Reviews for U-Haul of Simi Valley

6,065 comentarios

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
1.0

No location staff real short with people

JEFFERY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
3.0

The truck had a terrible smell. I felt I was driving on someone else's farts. It was extremely uncomfortable. Also the clerk did not inform me the very small box trucks don't have a ramp and I found out when I was already at my pick up location. All in all with the stink it was an awful experience.

Elsa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA G. 
Clasificación:
3.0

If you are going to offer 24/7 pick up and drop off location then make sure it is handled and the equipment is ready. I scheduled a pick up for 5:30am. When I arrived to pick up my rental the app defaulted to “hand pick up”. I had to wait 1.5 hours until the facility opened so a person could arrange my pickup. I had a very tight schedule that day and this set me back 1.5 hours. Very inconvenient not to mention the gentleman that handed me the keys that morning had no personality and offered no apology or explanation. Not a pleasant experience with 24/7 pickup and drop off. It would be a great service if it worked.

larry W. 
Clasificación:
5.0

Friendly and professional service as always

Robert Q. 
Clasificación:
3.0

Was told 2 days before that they didn't have correct equipment and that I would need to drive 30min to different location to pick up truck. I wasn't credited for driving extra to pick up their mistake. Then I was given wrong truck and not credited for putting more gas into the tank then when I received it…..cause I received it- 21 miles till empty. Was told I would be credited for filling it to 1/4 tank at end but was not.

Garrett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Z. 
Clasificación:
5.0

Very good experience always, and very appreciated, Thank You Uhaul!!!

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo L. 
Clasificación:
5.0

Everything was Great! I was a bit nervous to drive it, but it was easy and fun to drive! Even l was happy with the price. Thank you U-haul!

Wendy K. 
Clasificación:
5.0

The equipment was moderately clean. There was mud on the front and sides. The inside of the trailer was relatively clean. The pins that hold the gate closed were no longer attached to the trailer and could have been easily lost.

BEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

GeneAnn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia R. 
Clasificación:
5.0

The truck's engine light was on. That is why I answered "no" to the question Was the equipment clean and well maintained. The People who work there were very nice.

phllis M. 
Clasificación:
5.0

Joseph is an excellent representative of Uhaul. Very helpful and knowledgeable. Great experience because of him.

John S. 
Clasificación:
5.0

Our employee was Joseph, super lovely experience. Very helpful, awesome customer service. We returned our u-haul and had a lovely conversation with Joseph while going through the close out process.

Amy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine B. 
Clasificación:
5.0

¡Gracias!

Carolyn C. 
Clasificación:
5.0

Easiest transaction and drop-off experience. No fuss, no worries.

Gerald R. 
Clasificación:
5.0

Could be cleaned interior of pick-up.

CLARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
5.0

Great Service & Staff

Don P. 
Clasificación:
5.0

We are frequent renters and truly enjoy this office.

Andrew G. 
Clasificación:
2.0

Second time customer here. Gas was incorrectly noted on receipt. This is the second time it has happened and I submitted a picture to report and have the issue remedied. Also you guys do not answer the phone.

Herber L. 
Clasificación:
5.0

All very helpful. Well stocked with equipment.

Jeffrey M. 
Clasificación:
3.0

Just did drop off here off hours, so can not comment.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
5.0

Nice

Monica S. 
Clasificación:
5.0

General manager who checkin was so rude, he did not greet properly and when I asked for a different equipment he was not polite to say that there is no other equipment available. He was behaving such a way that uhaul is doing a favor to me by giving an equipment. At the end of the day customer should be happy leaving the store with a smile not having a bad feeling of using a service

MITHUN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia S. 
Clasificación:
5.0

Excellent!

Donna S. 
Clasificación:
5.0

Mett my expectations. Could improve the on line application. I could access or verify my reservation via text message. The app did not work.

Devin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

The crew at Simi Valley is always cheerful and helpful. Don't change a thing.

Danny G. 
Clasificación:
5.0

Really friendly staff

Oscar D. 
Clasificación:
5.0

System was down but Joseph was able to make it right and get me checked in, in a timely and professional manner. I appreciated his patience and kindness. Thank you Joseph! Best, Brittany

Brittany K. 
Clasificación:
5.0

Prompt and friendly service, employees were attentive and very helpful.

RODOLFO C. 
Clasificación:
4.0

All good.

kerry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

manny V. 
Clasificación:
5.0

Professional and friendly service.

Robert S. 
Clasificación:
2.0

The truck had a stripped passenger side mirror that moved when I started driving and was unable to see side traffic When I returned the truck , they didn't check me out just said leave the key and your fine. Then 3 days later they called and asked when will I be returning the truck . Not a well run site .

Renai E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIANO S. 
Clasificación:
3.0

The pick up process was not as easy as anticipated. The lock box to obtain vehicle keys needs to be serviced-it was very difficult to open.

Robert K. 
Clasificación:
5.0

Everything was great, don't know how you could improve without giving the service away lol

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

art G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lara H. 
Clasificación:
5.0

Great staff. Super friendly, helpful, and on point.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
5.0

Fast friendly service!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

Renting a trailer couldn't have been any easier. Friendly and helpful staff.

Shanaka S. 
Clasificación:
5.0

Competent and efficient service with all aspects of picking up the trailer.

Dana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail H. 
Clasificación:
2.0

Be more clear about rental pricing and extra costs. I was charged for extras I did not ask for in my reservation and I wasn't told I would be charged for them until I returned everything.

Candice T. 
Clasificación:
5.0

Truck was clean easy to drive and AC was perfect!

Anna D. 
Clasificación:
5.0

Hispanic Gentlemen who helped me was pleasant and courteous. Great customer service , in and out very quickly

Gabriella G. 
Clasificación:
5.0

Plenty of rentals vehicle available. Friendly employees

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nita O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
4.0

N/C

TIM H. 
Clasificación:
5.0

Got me in and out quickly

Erik L. 
Clasificación:
5.0

The staff was wonderful. Thank you.

Shawna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg F. 
Clasificación:
5.0

Staffs were great in helping out to resolve the fuse issue that I had. Great staffs.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
5.0

I always receive good customer service when renting from this location.

Brian M. 
Clasificación:
5.0

Good customer service!

Joel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
5.0

So easy to use the mobile app to pick up the truck and even easier returning it with the representative. Can't believe how easy and fast everything was.

Felix M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria G. 
Clasificación:
5.0

Excelente

crispin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

Very nice guy who helped me. Thank you

Marie B. 
Clasificación:
4.0

I left my vehicle clean and everything nice but didn't receive the discount for doing that as it says inside the trailer in front of mama's attic. Sorry not sure if that is the right name but it's cute.

GINA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mahesh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
4.0

There was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.

Charles S.  |  Overall Experience 
Clasificación:
1.0

The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved

ERIC ALBERT S.  |  Overall Experience 
Clasificación:
5.0

The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!

DeMetra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H.  |  First Impressions 
Clasificación:
5.0

Thanks for your help

nicole w.  |  First Impressions 
Clasificación:
5.0

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

RONALD T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMEER N.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

RONALD T.  |  First Impressions 
Clasificación:
1.0

Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn't moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Jackie B.  |  Overall Experience 
Clasificación:
5.0

The manager of the Simi Valley branch is great.

Alyssa A.  |  Overall Experience 
Clasificación:
5.0

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

Alyssa A.  |  First Impressions 
Clasificación:
4.0

Worked well for our needs

James H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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