Customer Reviews for U-Haul of Simi Valley

5,794 reviews

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When I visited the location first person didn't greet after I did to me basic matters are part of education and respect and welcome your customers to your business remember every customer is the blood to keep a business a live and everything else was good thank you.

STEVE F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Very convenient location and friendly staff.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

COOPER S. 
Rating:
5.0

It was great. I needed to pick up the trailer a day early because I forgot I needed it at 6:00 am in the morning. The service rep there was great and helpful. Got me in and out

FUMIE V. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Exceptional fast service I was in and out at pickup and return .

JOHN C. 
Rating:
5.0

SImi U-Haul team is the best

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
1.0

Get more customer service oriented employees that are capable of acting professional while working.

JOSIAH G. 
Rating:
2.0

This location has always had rude employees. Even with change it f owners a few years ago or new management. I don't know what it is, could be it's just Simi Valley.

RANDALL H. 
Rating:
2.0

Staff was rude and claimed I had made no reservation, i had to give him the reservation number from my email, then was trying to charge me about 80 dollars more than what I had made the reservation for, and to top it off gave me a trailer with no ramp claiming that the trailer that had a ramp had a problem with the lights, this was on a friday night, minutes before closing time, on sunday when I took the trailer back, the trailer with the non-working lights was not there. I'm pretty sure no maintenance is done over the weekend. Online service is great, staff need some training on offering customer service. After all, is the customer satisfaction that pays their wages and keeps the business on float.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
1.0

Van was filthy inside and out. Steering wheel was sticky. I had to sanitize it and the seat before driving. I reserved a week in advance so that the van would be clean and ready. I guess that was wishful thinking….. there are other places to rent vehicles from. Guess it's time to start utilizing them… thanks for a poor experience.

ANDREW H. 
Rating:
1.0

Very bad costumer Service

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

misael H. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Great transaction, in and out without a problem.

PETER E. 
Rating:
1.0

Too much of charging just for 4 hours for 35 miles total trip. Not recommending at anyone. worst one. i picked up at 6 pm and returned 10pm its after hrs, but they did not mentioned any charge while taking it. no rental cars are charging for it. also bad condition vehicle.

THAMIZHARASAN R. 
Rating:
4.0

store personnel really helpful

MARTIN K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
4.0

great friendly service

DEMI F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
3.0

Customer did not leave a comment.

CARMEN A. 
Rating:
5.0

Very nic staff . Fast and efficient with affordable rates ..

RICHARD F. 
Rating:
4.0

If the 3 checkout stations, two had credit card terminals that did not work for me. Staff kept having me move to new terminal until one worked. Brand new CCard. Good transaction otherwise!

Stephen B. 
Rating:
3.0

I rent here often and it seems to be getting worse as of late. The vans are dirty, they are often out of gas when you pick them up, the staff can be rude and unhelpful. I've mentioned the condition of the vans and everyone just shrugged their shoulders. I'm not a complaining type person, but definitely would not recommend this place. The men that work there could use a class on gender based harassment. I dread going here but it's the only uhaul close to me,

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very good location

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Good truck, but the drivers window was very difficult to roll up and down.

MARK R. 
Rating:
5.0

Everything was fantastic! Staff very professional and the truck was in brand new condition. Superb service and price was affordable.

MICHAEL H. 
Rating:
1.0

The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved

ERIC ALBERT S.  |  Overall Experience 
Rating:
5.0

Easy to check in and checking out. They do need extra help when they get busy. Over all everyone was very nice.

DEANNA B. 
Rating:
5.0

Everything was perfect

Brian D. 
Rating:
1.0

I returned the equipment on 11/2/2021 at 8.45PM. I received a call on 11/3/2021 asking in a sarcastic way, " when are you planing to return thr equipment? ". my reply was, about if you check your equipment first thing in the morning?.

GUSTAVO O. 
Rating:
5.0

Customer did not leave a comment.

EARL N. 
Rating:
5.0

Customer did not leave a comment.

HEIDI J. 
Rating:
5.0

Customer did not leave a comment.

KATHI V. 
Rating:
5.0

N/A

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Nice service

JHONNY G. 
Rating:
4.0

Your phone system usually sucks, but this last time more than usual. I was routed to a moron that had no idea what you had in stock. I drove to your store instead. I found what needed. Thank you.

Landon W. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Use the same customer service that I received , and I am sure they also will give you a 5 star review ….

TAMI S. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
2.0

The person that checked the truck out was rude and rather uninterested in his job. Extremely unhelpful. The person who checked in the truck was more pleasant (comparatively) and would be rated average.

ALI K. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL J. 
Rating:
1.0

Was told on the phone, and by a employee in store that a 15' box truck would work for a 10x20 storage unit in one trip. I was skeptical but my unit wasn't but 3/4 full. Well, it took me two trips with the truck completely packed. Cost me an additional $160 in mileage charged and after arguing with a employee about it, he only offered $20 off. Also rented a car trailer to tow a vehicle and after I ASKED if it will fit 33” tires the employee said no, and that I would have to purchase tires straps which they did not have in stock. I will not rent from uhaul again…

KENNETH E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Second time in a month to rent from you and both times it was the best experience ever. Your use of technology with the app and website is seamless and easy. Well done.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
1.0

Not friendly at all. Trailer had drywall left in it. And they charged me fir an extra day when I already dropped it off. Kid said I was all good and probably didn't tell the guy inside.

COREY M. 
Rating:
4.0

Ensure the trailer hitch is correct for the ball on the car. Terrible job ensuring good fit and correct connection to make this a good haul. We rent uhaul trailers often and have never had this issue

LISA W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
3.0

The furniture dollys, upright dolly and furniture pads were not in the truck and I almost drove away with none of them. The on-line check in was annoying and time consuming. The trick was used, had scratches all over the outside, and cigarette burns on the seats and paneling, but the photos I was asked to accept were of a brand new I scratched truck. The moving help never arrived. And the truck was very closed to empty-on-gas when I got it.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

QUOC V. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Not much really, pickup was pretty much perfection!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BRADLY R. 
Rating:
5.0

Always rent from this location...they have always been great!

CHAD O. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Everything about the experience was top notch from pick up to return. The text links for every stage of the process was extra special. Thanks,

GREGORY L. 
Rating:
1.0

my trailer was not available even though it was reserved... I was forced to drive an hour away to find another trailer.... totally unacceptable.. I was screwed

DEREK H. 
Rating:
4.0

The inside of the windshield was very dirty and the glare from the sun made it dangerous to drive. I had to pull over and clean the drivers side.

JEFFREY S. 
Rating:
5.0

had reservations went in and my name was looked up was greeted with a friendly hello was in and out within 30 minutes

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

Elaine B. 
Rating:
5.0

I was a lot cheaper than I thought it was going to be they were friendly it was easy to rent house for free very informative and easy return process

MELISSA L. 
Rating:
3.0

Truck was filfthy, smelled bad, drivers seat was stuck, given to me nearly empty on gas. When I mentioned it to Jorge, his response was , “seems fine to me “.

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

STANLEY H. 
Rating:
5.0

Customer did not leave a comment.

Logan D. 
Rating:
2.0

It is the only UHaul rental office in the area. They know it and customer service understands this as well.

RAMON M. 
Rating:
5.0

They couldn't have made return any easier! They just came out and took possession of the vehicle!

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Customer did not leave a comment.

Leigh F. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Have lights turned on in the parking lot at night

NATHANIEL C. 
Rating:
2.0

Have employees that care. The person that made our reservation had short answers to our questions. We got the filthiest 15 ft truck on the lot. It smelled. The back was so dusty. I had to try and wipe the ledge. The driver door was hard to close. When we returned the truck, I told the person that it was one of the worst trucks we have ever rented. It was dirty and smelled. It was a bad experience. He just walked away. We watched as he didn't even clean it before taking it in the back.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
4.0

Customer did not leave a comment.

Clevelyn S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
3.0

There is a concern that I wanted to share: 1) During pick-up the Gas was just BELOW 3/4 of a tank but the contract said 7/8 - so this was my first issue 2) During return I filled the gas to 7/8 as the contract indicated but the return agent wanted to charge me a GAS SURCHARGE. When I explained the short gas amount on the way out and then met the contract fill-return-goal, I said "NO-Way", to which the agent said, Oh, I'm sorry, I made an error and did not include the ~ ~ 17.00 surcharge, If it was only one issue I would not think twice about this but the short-gas amount on the outbound AND inbound transaction seems like someone is gaming the system at the customers expense. Would you please have this issue looked into as I value U-Haul and want to keep high-regard for this brand but this was a concern of ethics - I would appreciate a follow-up email to this concern - Thank you - Jules Kurtz jules_kurtz1@hotmail.com

Jules K. 
Rating:
5.0

The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!

DeMetra M.  |  First Impressions 
Rating:
5.0

Thanks for your help

nicole w.  |  First Impressions 
No reviews have been submitted for this location.

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