Customer Reviews for U-Haul of Simi Valley

5,851 comentarios

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing I can think of. Wait was minimal for pick up, staff is friendly and knowledgeable.

EUGENE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY K. 
Clasificación:
5.0

Excellent staff.

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Best van I ever rented

KIMBERLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall L. 
Clasificación:
5.0

Everything was great

ZACHARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTEL G. 
Clasificación:
5.0

This location was organized with clearly marked drop of lines. Quick and easy with friendly service.

MICHELLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD T. 
Clasificación:
4.0

Your representative was fantastic!

Tim W. 
Clasificación:
5.0

Excellent staff , highly recommend!

BECKY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELINDA F. 
Clasificación:
3.0

The guy was nice but you couldnt tell it was uhaul place, it was a liquor store with a small sign on the door. You'd never know it was a uhaul vendor.

CHARLENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

You charged me an extra day, even though I returned the trailer on the day and you confirmed it was rented the next morning. So you overcharged me and got double rent for the next day. That's scammy.

MARTIN B. 
Clasificación:
5.0

The person who helped me was outstanding. She did a great job. She was nice, very quick and efficient!

RYAN L. 
Clasificación:
5.0

I don't believe at least during the current events that anything could have been done to make my experience better. Everything went smoothly and seamlessly. The staff is the best and only could have made it better if they would've paid for my rental!

EUGENE W. 
Clasificación:
2.0

The cost of renting the truck was extremely expensive. The truck did not have proper running lights inside the cabin. At check in the associate was extremely rude did not answer any questions ignored me. I had a terrible experience the only nice person I encountered that was nice was at check out.

MARIA M. 
Clasificación:
5.0

Excellent staff !

BECKY M. 
Clasificación:
3.0

Charged a fuel charge when it was filled & accurate

KIMBERLY T. 
Clasificación:
1.0

Sun visor was broken and hanging which created a hazard while driving. The console over the speedometer was severely broken with holes in it. Unfortunately I had people waiting on me or I would have canceled my reservation and taken my business elsewhere. The manager didn't seem to interested when I returned the truck and asked if they inspected these trucks before renting them out. I have been a U Haul customer for years and will now consider other options.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

The location is not the issue at hand. It's the self check out system that is ridiculously a pain in the ass. I would never in my life put anyone through the torture of getting anything through this mobile app ever!!!! A simple 4 hour rental turned into a nightmare..... and I haven't even looked at all the fees that are included in the poor costumer service I experienced and lack of communication and disinformation given by costumer service reps. I am extremely dissatisfied and beyond upset. The rental itself took over 2 hours. This is beyond me. Never will I rent from uhaul again. Not to mention I was charged for a dolly that wasn't even included in the truck. Thumbs down.

Vanessa L. 
Clasificación:
5.0

Great company and great customer services. I will continue to use it next time and recommend to family and friends.

EMILIO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN P. 
Clasificación:
5.0

Nothing, all fantastic

William W. 
Clasificación:
5.0

this is the 3rd time I have rented from this location. I keep coming back because the vehicles are clean and well maintained and the service is quick

ALFRED L. 
Clasificación:
3.0

El cliente no dejó un comentario.

YOLANDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

Guy who grow up check out was great and fast

VANESSA A. 
Clasificación:
3.0

The mobile check in process was not helpful and did not save any time. The login process to get the truck could have been done prior to pick up. The additional equipment rented was not included in the truck as needed, nor was anyone available to assist easily. We ended up just grabbing it ourselves since we couldn't find someone. Picking up the key said to go to the side and pick up, but no one was available readily for that. The one person working was rude when I asked for the key because he had a line of people. It took over 20 minutes to get the login to work, get the key, check the truck, and get out equipment to leave. It defeated the purpose of choosing a mobile option for pick up. And employees should have better knowledge of the process and prepare orders in advance. And not be rude when proving assistance.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
1.0

Staff was rude and unhelpful. Was told I would be charged 89 cents per mile but ended up being charged $1.39 per mile. Total scam.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO V. 
Clasificación:
5.0

This location is always efficient and helpful. Better than other Uhaul locations I have experienced.

CHAD O. 
Clasificación:
5.0

Nothing, everything was as it's supposed to be.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
3.0

I picked up the van and the air pressure was down 20 lbs in 3 tires!!

RANDY C. 
Clasificación:
5.0

I have used the uhaul several times this year. I have interacted with many of the employees. They all did a very good job. I did have a small issue that they resolved quickly on Sunday I do apologize if I came off rude. It was not my intention. Thank you to all of the staff working there “You all do a really good job!! I have recommended your business to my friends and will continue to do business with you all in the future.

STACY P. 
Clasificación:
5.0

Nada

RUSSELL V. 
Clasificación:
5.0

makes extra effort to accommodate me and it is appreciated!

CATHERINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

None at this time.

KENNETH Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

Everything went smooth, strongly recommend this

Cecilia C. 
Clasificación:
3.0

I reserved a 20 foot truck and got a fifteen footer. I reserved an appliance dolly and was told it was reserved for someone else. I the tried to return my truck and the website was not working

ERICH M. 
Clasificación:
4.0

When I visited the location first person didn't greet after I did to me basic matters are part of education and respect and welcome your customers to your business remember every customer is the blood to keep a business a live and everything else was good thank you.

STEVE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Very convenient location and friendly staff.

STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

COOPER S. 
Clasificación:
5.0

It was great. I needed to pick up the trailer a day early because I forgot I needed it at 6:00 am in the morning. The service rep there was great and helpful. Got me in and out

FUMIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Exceptional fast service I was in and out at pickup and return .

JOHN C. 
Clasificación:
5.0

SImi U-Haul team is the best

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer B. 
Clasificación:
1.0

Get more customer service oriented employees that are capable of acting professional while working.

JOSIAH G. 
Clasificación:
2.0

This location has always had rude employees. Even with change it f owners a few years ago or new management. I don't know what it is, could be it's just Simi Valley.

RANDALL H. 
Clasificación:
2.0

Staff was rude and claimed I had made no reservation, i had to give him the reservation number from my email, then was trying to charge me about 80 dollars more than what I had made the reservation for, and to top it off gave me a trailer with no ramp claiming that the trailer that had a ramp had a problem with the lights, this was on a friday night, minutes before closing time, on sunday when I took the trailer back, the trailer with the non-working lights was not there. I'm pretty sure no maintenance is done over the weekend. Online service is great, staff need some training on offering customer service. After all, is the customer satisfaction that pays their wages and keeps the business on float.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE G. 
Clasificación:
1.0

Van was filthy inside and out. Steering wheel was sticky. I had to sanitize it and the seat before driving. I reserved a week in advance so that the van would be clean and ready. I guess that was wishful thinking….. there are other places to rent vehicles from. Guess it's time to start utilizing them… thanks for a poor experience.

ANDREW H. 
Clasificación:
1.0

Very bad costumer Service

MARTHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

misael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN D. 
Clasificación:
5.0

Great transaction, in and out without a problem.

PETER E. 
Clasificación:
1.0

Too much of charging just for 4 hours for 35 miles total trip. Not recommending at anyone. worst one. i picked up at 6 pm and returned 10pm its after hrs, but they did not mentioned any charge while taking it. no rental cars are charging for it. also bad condition vehicle.

THAMIZHARASAN R. 
Clasificación:
4.0

store personnel really helpful

MARTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE B. 
Clasificación:
4.0

great friendly service

DEMI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARMEN A. 
Clasificación:
5.0

Very nic staff . Fast and efficient with affordable rates ..

RICHARD F. 
Clasificación:
4.0

If the 3 checkout stations, two had credit card terminals that did not work for me. Staff kept having me move to new terminal until one worked. Brand new CCard. Good transaction otherwise!

Stephen B. 
Clasificación:
3.0

I rent here often and it seems to be getting worse as of late. The vans are dirty, they are often out of gas when you pick them up, the staff can be rude and unhelpful. I've mentioned the condition of the vans and everyone just shrugged their shoulders. I'm not a complaining type person, but definitely would not recommend this place. The men that work there could use a class on gender based harassment. I dread going here but it's the only uhaul close to me,

KIMBERLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Very good location

OSCAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

Good truck, but the drivers window was very difficult to roll up and down.

MARK R. 
Clasificación:
5.0

Everything was fantastic! Staff very professional and the truck was in brand new condition. Superb service and price was affordable.

MICHAEL H. 
Clasificación:
1.0

The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved

ERIC ALBERT S.  |  Overall Experience 
Clasificación:
5.0

Easy to check in and checking out. They do need extra help when they get busy. Over all everyone was very nice.

DEANNA B. 
Clasificación:
5.0

Thanks for your help

nicole w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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