Customer Reviews for U-Haul of Riverside

6,610 comentarios

1834 Spruce St   Riverside, CA 92507
(West of Chicago Ave)

(951) 369-0384

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(951) 369-0384

1834 Spruce St
Riverside, CA 92507
(West of Chicago Ave)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD H. 
Clasificación:
5.0

Easy and convenient. Everyone was helpful.

brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liliana S. 
Clasificación:
4.0

This morning the person that helped me was very friendly very nice. The person that help me with the truck was very nice as well. There was a box that was left in the middle and it was kind of dirty inside and there was tons of dust. It's a moving truck so I get it. When I drop the truck off though that was a different story, it seems like, the check-in process wasn't smooth. I had to go inside to ask a question to make sure I wasn't charge for something. The person outside told me that I was gonna be charged already and said I was going to go when I went inside and said they hadn't charge me yet, so I was really confused .

Jacob K. 
Clasificación:
5.0

Bueno

Carlos F. 
Clasificación:
5.0

Should have a separate line for reservations

Eduardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian S. 
Clasificación:
5.0

The customer service lady was very nice and provided excellent service !

Lawrence R. 
Clasificación:
4.0

My customer experience was poor. I reserved a 26' truck. I was called by someone the day before my move and was told that there was not a truck available for me. I was offered a 20' truck and $50 which did not cover the extra expense of gas and mileage because I was not about to move in one trip like I had planned. I have rented u-hauls numerous times over there years and this really ruined my mood of moving into my newly purchased home. I'm pissed and I'm pretty sure U-Haul doesn't give a shit weather I am or not. I will be running this up the chain

Dion D. 
Clasificación:
5.0

The staff was great!! The truck was like new and in excellent condition. They had us in and out in short order. The return process was the same- great service. My experience couldn't have gone better unless they wanted to do the driving, loading and unloading.

BILL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
4.0

The worst experience ever with this location. First off they called me while i was on my way to pick up the truck that they don't have the truck I have requested. I also I was told to go to riverside location which is about one hr far to pick up the truck. I am speechless . I don't recommend this location. Bad customer service very careless

Louie F. 
Clasificación:
2.0

Need that call. Please note: All calls, email and in person communication with uhaul representatives will be recorded.

MATTHEW M. 
Clasificación:
5.0

The Riverside off Spruce Uhaul location is the best. I rent uhaul trucks n trailers multiple times a year. This location is the only one I use. Always stocked with what I need, holds my reservations, good equipment, helpful staff, and always a easy experience. I'll continue to keep coming back. Gracias 

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

S D C. 
Clasificación:
5.0

Easy drop off. Personnel was very helpful and quick.

Maria E. 
Clasificación:
5.0

I thought everyone was professional and new their job. Thank you so much for being considerate and flexible to work with me. I would recommend this office to everyone.

WANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
3.0

The check in process was long and should be updated and expedited.

Alejandro Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin C. 
Clasificación:
3.0

I wasn't to thrilled with the lady at the Uhaul when I went in for pick up. She put the hitch on wrong and told me that I wasn't going to be able to rent my Uhaul because the hitch wasn't put on. The Uhaul location I went to the day prior was lazy and told me that they weren't able to put the hitch on because the “tool” to install it was stolen. Turns out, there was NO tool needed they were just LAZY at the San Jose location. Luckily, a nice male employee came over and was able to help with what I needed.

Alicia G. 
Clasificación:
5.0

I had rented two times this months. I'm very happy and I recommend them 100%. Thanks for their care and kindness.

Cindy C. 
Clasificación:
5.0

Keep doing what you do already.

Tracy B. 
Clasificación:
3.0

Same as above

richard C. 
Clasificación:
1.0

The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.

Steve W.  |  Overall Experience 
Clasificación:
5.0

Great customer service from the front desk to the hook up & return

Rogers D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia R. 
Clasificación:
5.0

I reserved a car transport trailer online. Pick up was fast and easy. Employees are very helpful. This location is operated very efficiently compared to other locations I have been to. Will definitely be returning here for my future needs.

Carlos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise Z. 
Clasificación:
5.0

You did great! 👍

dale G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

anissa C. 
Clasificación:
1.0

Person taking in the trailer was unhelpful, had headphones in both ears throughout the entire interaction. And treated the whole thing as a demand. Kept interrupting while I am backing into a spot of his choice. Overall, if I was not exhausted I would have spoken to a manager directly on the spot.

Areg H. 
Clasificación:
5.0

Big selection of trucks, products, and services. I was impressed with the speedy service and how easy they made my move

Dashette P. 
Clasificación:
5.0

The staff at riverside uhaul was really nice . Polite and very helpful. They helped me a lot. I booked another trailer from moreno valley uhaul but i now im cancelling that to rebook it from riverside uhaul.

Arslan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA S. 
Clasificación:
5.0

The cashier helping us very nice but the guy next to h8m was rude and I said we need a truck because I can't back up a trailer he said something to the cashier and laughs at me and my husband we felt uncomfortable

Patty A. 
Clasificación:
5.0

Servicio al cliente de excelencia. I did not have a reservation; however, when I showed up they have a trailer that I needed to tow a motorcycle available. The service was fast and easy.

javier R. 
Clasificación:
5.0

Miguel was very helpful and made the experience smooth and stress free. Thanks so much!

Lucy L. 
Clasificación:
5.0

I've rented here three times. People are great. One thing I offer for improvement: I ordered dollies and blankets and do pick up through my phone. Each time the dollies are not in the truck when I get there and need to be brought out.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
3.0

It was very unclear to me that I was going to pay a separate shipping fee for each crate sent so I was shocked to see that my final bill was double than my estimate. Had I known that from the beginning, I would have taken a different approach to my shipping strategy. Due to a mess up in the paperwork (I believe) my two containers were shipped separately and did require extra steps to complete my move. The support staff were very nice and curtious.

WILLIAM B. 
Clasificación:
5.0

We had an excellent experience overall. Thank you!

delores H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Briana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yecenia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

Nothing! Service and trucks were everything you could need or want!!!!

Shaun B. 
Clasificación:
3.0

Pick up was Wednesday 5pm drop off Saturday 5pm. Told them I can drop it off on Friday at 1:30pm. Asked to take off a day which would of saved me $29.95 and they said they can't do it. I've used other UHaul places and no problem. Not sure why they wouldn't deduct my cost of $29.95 but will won't use them again!!!!

Frank T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DrWhenrica M. 
Clasificación:
5.0

Everything went well at the second return location. Stephanie on Spruce Street was helpful. ¡Gracias!

Carladia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES N. 
Clasificación:
5.0

Seamless moving truck rental and return.

Richard N. 
Clasificación:
4.0

Next time I select a place to pick up equipment I should be able to pick it up at that location. Instead I get a call to change location that's further away. If it's not available at the location I selected I should know that at the time I'm making the reservation.

Mike M. 
Clasificación:
5.0

Fast and friendly convenient and local

yolanda Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
5.0

Awesome staff! Made checkout and return very easy. Van was clean inside and out.

Stephen P. 
Clasificación:
5.0

Very nice people and helpful about my needs. I'll rented again!

Cindy C. 
Clasificación:
5.0

Excellent customer service, very friendly and professional.

Keanon A. 
Clasificación:
4.0

Truck was older and kind of beat up. 135,257 mikes on it. Lots of miles and that's what happens to an older truck

Franklin T. 
Clasificación:
5.0

Very satisfied with the U Hall on Spruce. I wish all UHaul branches were more equipped like the Spruce Facility. The entire team were very pleasant and professional. 

Lenrose W. 
Clasificación:
5.0

Luis Hernandez was great! Came in at last minute needed a truck with no rsvp Luis took care of everything for me in a matter of minutes. I really appreciated his great personality and customer service. I only needed the truck for a couple hrs and when I return Luis was there to check me in-again great experience with Luis and if I ever need to rent from u-haul again I'm going to see Luis at the riverside location!

Kareem M. 
Clasificación:
2.0

When i checked in at pick up the girl at the desk was grumpy. When i checked in at drop off the line was long and there was only ine person at the desk

Curtis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY G. 
Clasificación:
5.0

Excellent service!

Lissette P. 
Clasificación:
4.0

Person that checked me in this morning seemed to still be half asleep and didn't talk much. Everything else was great.

joseph A. 
Clasificación:
5.0

great team

johnny K. 
Clasificación:
4.0

Everything was nice I would just recommend maybe on the customer service side smiles work and an upbeat tone is better than melatonin besides that awesome service was great just kind of blah in enthusiasm. I mean a lot of people are moving ‘ cause they're excited to get into a new place and some people are moving. ‘ cause they're getting kicked out of a place so having kind of a not over the top but nice personality helps both sides. Hope this review helped you and your team was great and communicative. Loved that

Paul B. 
Clasificación:
5.0

great service. grest lication. great people. used that lication for years.

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA M. 
Clasificación:
3.0

Lines to help out costumers where too long a d only one employee was helping to check out the customer. It did take them about 20 min for another employee to help out.

XOILA R. 
Clasificación:
3.0

Employee morale seems very low. So was the energy. Everyone I dealt with got their job done, but each interaction seemed to be just another task. Not a single smile. Two employees even criticized other customers in front of me.

Nathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS O. 
Clasificación:
1.0

The gas gauge was less then they put on the sheet And I didn't notice it until I left it was at an eighth of a tank and they had put it as a quarter tank so I had to pay for gas twice once putting gas in and then they also charged me for gas.

sandra K. 
Clasificación:
4.0

El cliente no dejó un comentario.

lessely I. 
Clasificación:
1.0

Rude attendant that checked in the vehicle.

teresa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia W. 
Clasificación:
3.0

Customer service. Be personable and smile. The lady was so rude and slow. If I didn't have to go there I wouldn't. The truck sun shield was broken when used blocking driving view. The guy who brought the truck to me was great. Upgrade or change front desk clerk. Just horrible service.

Adrianna M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madjid N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

You guys are easy to work with and great service providers

Carlos S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sofia M. 
Clasificación:
3.0

El cliente no dejó un comentario.

heriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

The 20$ after hour charge is bullshit.

Jase S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devona R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanzanique W.  |  Overall Experience 
Clasificación:
1.0

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Ariana W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristal W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W.  |  Overall Experience 
Clasificación:
5.0

Honestly the staff couldn't have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should've had to, as the chain didn't have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Dianne W.  |  Overall Experience 
Clasificación:
5.0

Great help

Charles M.  |  First Impressions 
Clasificación:
1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Yuanyuan Z.  |  Overall Experience 
Clasificación:
5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Sina S.  |  Overall Experience 
Clasificación:
2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

virginia b. | Reservación
Clasificación:
5.0

Great staff, great customer and great help!!! Five stars!!!

sabrina l. | Reservación
Clasificación:
4.0

Always a pleasant experience

Robbie B. | Reservación
Clasificación:
5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Michelle R.  |  Overall Experience 
Clasificación:
5.0

Gracias

Darren L.  |  Overall Experience 
Clasificación:
5.0

Staff were professional and assisted me quickly in retrieving my U-Box.

Matthew L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

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  • Remolques y remolcado

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  • Enganches para remolque

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  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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