Customer Reviews for U-Haul of Riverside

5640 comentarios

1834 Spruce St   Riverside, CA 92507
(West of Chicago Ave)

(951) 369-0384

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(951) 369-0384

1834 Spruce St
Riverside, CA 92507
(West of Chicago Ave)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELEN M. 
Clasificación:
5.0

Very easy to reserve, schedule drop off and pick up. Happy with customer service.

Alma L. 
Clasificación:
3.0

Very slow and frustrating check-in lines - even after doing all pre-check-in online. Need all 3 registers working and more people outside to get customers their equipment so they can start their day.

Jerry T. 
Clasificación:
3.0

Don't really rent trailers a lot. Can't compare then to other UHauls . It was easy and straightforward experience no surprises

Jerry C. 
Clasificación:
5.0

Just adding another check in booth because it was an hour wait in line!

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN S. 
Clasificación:
1.0

Check that vehicle has fuel and is working properly. The vehicle they gave me had a gas leak.

Jennifer T. 
Clasificación:
5.0

Very nice 👌

Carlos L. 
Clasificación:
5.0

The two woman who delivered my boxes at my new home were terrific! They had a very challenging job placing all six containers in my driveway, and with much skill they accomplished it. They were on time and had a great attitude. Thanks.

Laurel K. 
Clasificación:
1.0

Made me disconnected the trailer by myself. Young man was rude. The young lady that check me in was pleasant.

Art F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
2.0

The gal behind the counter is friendly. I believe she might even be the day time manager, but appears to be overwhelmed due to not having enough staff. After checking in,paying for the rental of a car trailer, I went outside,backed my Pickup truck to one of the car trailers, and waited for a long time that was excessive. As a classic car builder,mechanic, and race car driver, know how to hook up a trailer to my Pickup truck. It isn't rocket science, A hispanic gentleman came out, and was visible upset that I had done this, and questioned me. I told him flat out that when I walked up to the garage to make sure staff saw me, walked back to my vehicle, and decided to do the job myself, as I waited for a half hour. I also gave hime a quick resume of what I do for a living. There is a definite disconnect at that facility. As a repeat customer, it isn't the first time that I have noticed/experienced this.

Alexander I. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

There's nothing you can do had had a wonderful experience

Bryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
3.0

El cliente no dejó un comentario.

connie W. 
Clasificación:
2.0

Me a broken box made it seem like it was my fault that you had to pick it up then you started charging my credit card for charges that were to be on a company credit card and then you turned around and charge me for storage of a u pod that I never had and you still have charged me $107 with no refund still waiting spoke to Fen the manager in Chicago he was absolutely rude and very unprofessional for a manager I would never recommend U-Haul and my family has been U-Haul people for 50 years and now never again

Carrie M. 
Clasificación:
5.0

Customer service was great, after hours return was great

RONALD W. 
Clasificación:
5.0

Very pleased with U Haul. Good service

CAROL K. 
Clasificación:
4.0

I filled up the tank because it was almost empty when I picked it up and not realizing how much or how little the truck would use, there was nearly 1/2 a tank extra gas when I returned the vehicle and Haul refused to provide any credits. They were perfectly happy to charge me a late fee though for returning the truck an hour late. Somehow that seems like pretty crummy customer service.

MIRIAM E. 
Clasificación:
5.0

The wheels/Rims were pretty corroded and looked like they should be replaced, but I was advised they were fine. Everything else excellent.

BRETT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

They opened promptly and the staff were friendly and helpful. A seamless pick up.

DANAEDWARD C. 
Clasificación:
5.0

It. Was the easiest move I ever had and I did it all myself and I am 69yrs old. I would recommend it to everyone

jim S. 
Clasificación:
1.0

Worst experience ever will never use Uhaul again reservation was wrong took three times to fix it lied about size of container and your moving company nothing was tied down no pads were used everything fell firward and was damaged.

Cindy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
3.0

Registers need to smile , customer service

CLARENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN B. 
Clasificación:
4.0

The online check-in on the phone app was not very good due to weak internet reception.

GRACE T. 
Clasificación:
5.0

Miguel was very helpful

Troy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier S. 
Clasificación:
2.0

No customer service, I get it it's not like I should expect it but atleast don't be rude..

Randy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY V. 
Clasificación:
5.0

I am not worried about a measly $3, but I will say this. My initial truck had to be moved because of a fault on your end. I was told there would be no additional charges for the miles (which was about a 1 mile or so difference). As you can see I was still charged. It is about the principle ultimately. Make sure you guys (and those affiliated) stick to your word. Be well.

Jordan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN N. 
Clasificación:
3.0

My Daugter and her family relocated to Georgia. She hired Mama Movers Anaheim Ca. 2 months late they only delivered half their stuff and kept the $9000 I am trying to get the owner to reimburse my coat I paid for 2 Uboxes. On the way to Georgia someone broke the lock off one of the Uboxes and stole some of my son in law's tools. My daughter and son in law have filed a claim with the insurance we purchased. Someone please call me because it takes forever to get someone to answer the phone. 9098168733. The cost was slight let higher than I was quoted also.

Mark P. 
Clasificación:
1.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
1.0

When I dropped off the trailer they did not hook up my tail lights or blinkers and drove around all day not knowing. As I saw my wires hanging down from my bumper I realized at the end of the day that they were not connected

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara D. 
Clasificación:
3.0

Truck had trouble with acceleration and was load. Concerned it was going to break down

MICHELLE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIANA M. 
Clasificación:
1.0

The whole experience from beginning to end was awful. They dropped and fumbled the ball every chance they got. Some of the worst service I've ever had!

Sean O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
2.0

The truck I had had an obvious exhaust leak. You can hear the leak and smell the fumes in the cab. We had to drive with the windows open or we would start to feel dizzy. The truck reservation process made me feel really uncomfortable. I was required to put in my credit card information and submit a copy of my drivers license online. Now I feel like anyone has access to my personal identity information. I used to enjoy the security of in store transaction for security reasons. I will never personally use your services if they remain the same.

ROBBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNLAN Y. 
Clasificación:
3.0

Things went smooth. Very satisfied with the service!

ORVAL M. 
Clasificación:
5.0

Very good coustmer service

SYLVIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lashanna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

The service provided was great.

MAGDALENA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rebeca V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
1.0

Ofrice staff where great, can't say the same about Moreno Valley location, they are the worst, especially that old manager

SALVADOR V. 
Clasificación:
5.0

Everything about this place was excellent. The Manager Stephanie gave wonderful Customer Service. The place was clean and had everything you need to Move. Thank you everyone.

DIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENTON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONELIOUS D. 
Clasificación:
3.0

I asked for a Dolly and was charged but never received and now they are charging me $170 for it not being returned

MARTHA Q. 
Clasificación:
4.0

The 2 phone call verification is very inconvenient most people work and I consider bothering them crazy. You have my driver license and credit card 2 fraudulent phone numbers would be easy to fabricate. I understand thief's but for a honest customer it's time consuming.

GREGORY S. 
Clasificación:
5.0

Great customer service, was very helpful and answered all my questions.

ERNESTO H. 
Clasificación:
2.0

Long wait

MICHELLE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN H. 
Clasificación:
3.0

I don't really blame the nightmare I've dealt with on the Riverside location. But more than a month after the trailer was returned to another location, and with no communication, I was assessed a fee of $817 for returning to the wrong location - for a $208 rental. Beware of giving U-Haul your credit card info: once they have it, they can and will do whatever they like with it.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE E. 
Clasificación:
5.0

Staff was Friendly. we were in and out very quickly as well

ASHLEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zena G. 
Clasificación:
5.0

Very good service.

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE S. 
Clasificación:
4.0

charge less for gas if i didn't have time to fill it up you charged me $15 for probably two gallons of gas

Blake P. 
Clasificación:
5.0

Location at Moreno Valley off Sunnymead was very helpful in helping us get our truck in a timely matter in Riverside! Thank you to the gentleman who helped me book our reservation in Riverside.

STEPHANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua R. 
Clasificación:
5.0

Nothing the customer service was excellent😀

LORNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
1.0

Horrible experience. I paid $317 and was charged an additional $309. I tried calling the Uhaul store I rented at and was on hold for over an hour and no one ever answered. This is beyond terrible service and I will never be using Uhaul again and will recommend all my friends and family avoid using Uhaul.

Brendan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
3.0

understaffed and waiting over an hour to pick up a reservation is unacceptable. I can not blame the workers, as they were working hard. But management should not have scheduled so small amount of employees on a busy day (Saturday morning)

STEPHEN S. 
Clasificación:
5.0

Everything was awesome. Keep up the good work

JEREMY P. 
Clasificación:
1.0

Don't know why I was charged for two days. And also charged for outtime fee.

QUANQING Z. 
Clasificación:
5.0

To be honest, this is the best UHaul location I've been to. I've been to maybe 6 or 7 different UHaul places in the past 10 years, and frankly, most of them suck and offer bad service. This location had a TON of merchandise available, well-stocked, and I needed some stuff which I got from you guys. Your staff were courteous and reasonably quick. Usually the UHaul staff seem angry that they have to work at UHaul or talk to humans or something, but the gentleman who helped me (last name was Ponce, I think) was solid. At one point, another staff person was yelling at him about a bucket, and that was kind of awkward and uncomfortable, but the Ponce guy was awesome both times I worked with him yesterday. If I have to deal with UHaul in the future, this is the only store I will go to unless I'm far away, none of the other UHaul locations can compete with you guys, it's a shame your locations is so sketchy.

Erik S. 
Clasificación:
5.0

Great service and got a new 26' truck which was nice as we were moving from riverside to Vegas,

KARAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON N. 
Clasificación:
1.0

Stop sending me emails

GABRIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD O. 
Clasificación:
3.0

The process is very complicated and time consuming, even with reservation. I rented a pick-up truck and even with major credit card, picture of Driver's License and purchase of insurance, they still take of picture of you, as if you were a criminal. Equipment was dirty, and I mentioned it, but it falls on deaf ears, yet they expected it back nice and clean. Not a very pleasant experience. Thanks, Frank frank.partida@outlook.com

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

Fast friendly service, this is the place to go for uhaul rental.

SOPHIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W.  |  Overall Experience 
Clasificación:
5.0

Honestly the staff couldn't have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should've had to, as the chain didn't have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Dianne W.  |  Overall Experience 
Clasificación:
5.0

Great help

Charles M.  |  First Impressions 
Clasificación:
1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Yuanyuan Z.  |  Overall Experience 
Clasificación:
5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Sina S.  |  Overall Experience 
Clasificación:
2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

virginia b. | Reservación
Clasificación:
5.0

Great staff, great customer and great help!!! Five stars!!!

sabrina l. | Reservación
Clasificación:
4.0

Always a pleasant experience

Robbie B. | Reservación
Clasificación:
5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Michelle R.  |  Overall Experience 
Clasificación:
5.0

Gracias

Darren L.  |  Overall Experience 
Clasificación:
5.0

Staff were professional and assisted me quickly in retrieving my U-Box.

Matthew L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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