El cliente no dejó un comentario.SYLVIA L.
Customer Reviews for U-Haul of Rt 9 Brookline
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RUSSELL D.
The woman working as general manager is incredibly rude and unprepared. She has no education whatsoever as to how to treat a customer. Also, she did not wear her mask.EDUARDO B.
I'm sorry I didn't get his name, but the person that waited on me was very friendly, knowledgeable and helpful. Very good customer service.David G.
El cliente no dejó un comentario.JENNIFER L.
While the truck itself and the location were great, I had a lot of trouble trying to finish my reservation online using the "pick it up yourself" feature. It took me a couple of hours to complete the online work necessary before going to the location and I was completely unable to use the uhaul app for Android as it never found my rental - and at several steps along the way I would click continue but it looked like nothing happened or I got error messages (at one point I was told the entire uhaul website was down for planned maintenance). However, once I got to the location, picking up and dropping off the vehicle was very straight forward and easy. The staff at the location were very friendly and helpful.Andrew M.
Great owner and manager at this location. Will be using them going forward. Thank you! - HDHassan D.
El cliente no dejó un comentario.Evangelos V.
Andrew and Emily are great!Salman M.
El cliente no dejó un comentario.Wilfredo S.
El cliente no dejó un comentario.Jerry A.
I was charged for gas even though I left more gas than when I got the rental.Anna P.
El cliente no dejó un comentario.GREGORY H.
The manager Emily was amazing, helpful and went out of her way to accommodate me. She made my dayMichael R.
El cliente no dejó un comentario.CHRISTOPHER P.
I can't think of anything -- Emily rocks! She is professional, knowledgeable, and courteous. The best experience I've ever had with a truck rental!JAMES B.
When I received the key and went out to the lot, I could not find the van that was given to me. I went inside and asked the associate for assistance but he told me to go back and look. He said that the vehicle number is on its bumper. There was only one van without a number on a bumper - the number was scratched off and there were numerous stickers in various places on the vehicle. I went inside again and ask if that was the van and also verified that the sticker were used to mark old damage, which the associate confirmed. I inspected the van and did not see any visible damage other than what had stickers. When I received the invoice over email, I noticed that the insurance was added although I specifically declined it. I called and informed the associate and she assured me that it will be taken off. Upon returning the vehicle I specifically waited for the associate to inspect the van in my presence and accept it. I also reminded her that the insurance was supposed to be deducted. She asked me about the key, checked that the tank was full off gas, told me that I was good to go and the receipt will be mailed to me. About an hour later I received a phone call and she told me that there was new damage on a cargo door. Therefore, she recommends that I keep the insurance coverage to minimize my out-of-pocket expenses. I explained to her that there was no damage done to the vehicle on my watch. The cargo door was not even used. The vehicle was parked in my spot on private parking with passenger cars next to me. Given that the van is higher than any passenger vehicle and has a steel bar at the bottom (a step), it would be absolutely impossible for a car next to it to hit the van's cargo door. It would hit the steel bar first. Needless to say that even if I would use the cargo door and hit something with it, which I did not, it could not have been in three different places. it would be simply impossible. The associate was still insisting that there was new damage. I told her that I will come back to inspect the vehicle. When I arrived and looked at the van, there was absolutely no visible damage to its cargo door. Apparently, she conveniently placed three new stickers on the door after I said that I am coming back but there was no damage there. I asked the associate to show me the damage but she simply said that there was. I made a video of the entire vehicle which clearly shows all of the old damage that was there before I rented the van and no damage where the associate claimed that there was new damage on the cargo door caused by me. By the way, given the height of the cargo door and the steel bar at the bottom of the vehicle, even if there was any damage, which there was not, definitely not visible to me at the time I took the vehicle and after returning it, it could have been made exclusively by hitting it with the door of the similar vehicle next to it on the Uhaul parking lot. After that, I left and called the Uhaul 800 number and asked to open a customer complaint claim. It is absolutely unacceptable for Uhaul associate to accept a vehicle from me without mentioning and showing me damage, if there was any, and then an hour later calling and claiming that there was damage. The fact that she conveniently put some sticker on the cargo door with no damage, none whatsoever, after I told her that I was coming back to inspect the vehicle, does not the door damaged and me liable.Alexander L.
El cliente no dejó un comentario.MARC S.
Overcharged double milesChristopher R.
I spent hours yesterday and today calling and trying to email about getting a bigger truck, and could not Make contact. I ended up having to do 2 runs with this smaller truck over 2 days. Very frustrating and time consuming, but also doubled the cost of my miles. I was told your phones and emails were down, possibly hacked. I'm sorry about the impact on your business but I'd like to request you consider charging me for a larger truck going 1/2 the miles. Anyway. The rep who Originally rented to me was excellent and the truck was very clean. Thank you for your excellent service.JOANNE K.
Emily was an excellent representative and person. Calm, helpful, respectful.JESSICA A.
El cliente no dejó un comentario.Edward M.
Brookline staff were helpful. Have two people working at a time so there is less of a wait. Hire more phone customer service reps. My receipt was for two dollars more than what the total charges added up to, and when I called to try to find out why, the wait time was going to be 30 minutes so I hung up.Erica M.
Overcharged me. Told me 3x they'd take the unnecessary charges off the bill and I was still billed for them. It's only $5 so whatever but it's unprofessional.Howard K.
It was a long way to go to pick it.Victor B.
El cliente no dejó un comentario.GREGORY S.
Great crew and manager at Brookline locationKirill L.
More directions when retuning vehicle. I used the mobile feature for rent the truck, but there were only directions for retuning after hours. The appliance dolly I ordered was not with the truck on arrival, which took another 10 mins to speak with someone.Matthew N.
El cliente no dejó un comentario.Amy L.
El cliente no dejó un comentario.Maxima B.
El cliente no dejó un comentario.MIRAN B.
El cliente no dejó un comentario.ERIC J.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Tamara M.
El cliente no dejó un comentario.SAMUEL E.
El cliente no dejó un comentario.EDWARD J.
Friendly service and clean van not more I could ask forDAVID A.
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.TALITA D.
Extraordinario servicio al clienteKirill L.
Your self check-in system is frustrating - I followed the link sent to me and could not find the process - highly recommend a better user interfaceSHAILAH S.
El cliente no dejó un comentario.Claire G.
Emily (?) was awesome. Great customer serviceJennifer O.
El cliente no dejó un comentario.RAGHUVIR V.
Great serviceCHRISTINE G.
Nothing more than what they do now. Excellent, friendly and helpful. The best.MIRIAM R.
FYI I thought I had completed an online application, but somehow I had not. The Route 9 location was GREAT in helping me.ANTOINETTE R.
El cliente no dejó un comentario.Alla B.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.ATTILIO C.
Poor customer service. Will not go to that particular location again.JOSEPH A.
El cliente no dejó un comentario.Anne H.
very satisfiedDAVID B.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.MICHAEL A.
Very friendly customer serviceCharles G.
Line out onto the street to return--we had to wait nearly two hours in the UHAUL to drop it off.ANNESLEY A.
Great serviceKirill L.
There was a warning light indicating that the oil needed to be changed. This made me a bit nervous. But otherwise the van was clean and well-maintained.MEGHAN B.
El cliente no dejó un comentario.NICOLE M.
El cliente no dejó un comentario.JEFFREY F.
The woman at the counter was so nice and professional. She went over all issues and questions. = 5 Star Customer ServiceBRIAN C.
El cliente no dejó un comentario.ANGEL F.
The truck was mostly clean, but could have been cleaner (there were some food under the seats) - also there was a oil change message on the dashboard that I forgot to mention to the crew. However, the crew were courteous and professional.FUNNYAI G.
El cliente no dejó un comentario.LUKASZ W.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Terina K.
Good service no complaintsELSIE P.
El cliente no dejó un comentario.ANTHONY W.
Emily the sales person is Fabulous! She's friendly, helpful and nice. She's everything that needed in a customer service situation. The world is a mess. But Emily made this a very smooth and easy transaction for me. Thank you Emily.VANESSA H.
El cliente no dejó un comentario.ABRAHAM D.
Excellent service, very fair price.Bob S.
El cliente no dejó un comentario.Ruben C.
El cliente no dejó un comentario.Giuseppe V.
This location is doing a great job. Keep smiling!Brian M.
Jamie was great! Eager to help, and readily answered all my questions.Peter S.
Keep excellent job.AUDI A.
El cliente no dejó un comentario.Bradley H.
El cliente no dejó un comentario.TIANYOU L.
Good Location.Joseph F.
El cliente no dejó un comentario.Jennifer C.
It is always frustrating how out of touch the call center or website is with the inventory, time zone, or personnel of my local UHaul. If I'm trying to coordinate last minute pick up times with the store and I try to call them back at the number they provided, my call is shuttled to corporate and they don't know what's going on. Moreover, in all the years I've rented from the Brookline Uhual and reserved a furniture dolly in my online order they have never ever had one - ever. So the item must be deleted from my bill. NBD, but if I knew I couldn't rent it due to inventory I would at least be able to make other plans ahead of time instead of hurting my back to move with no dolly so things can be more convenient for UHaul Inc.Toby O.
Emily at this location was AMAZING!!! However, I wanted to let someone know that before my rental I called the Lowell, Ma location (near my new residence) to ask if it would be okay to return the van there. I was told yes, but I was given the wrong information unfortunately. This mishap caused problems with my move date as I had to utilize more mileage than I anticipated, and was a big inconvenience. Thankfully Emily was able to assist me and she went above and beyond to accommodate my needs. ¡Gracias!KIMMEKA P.
El cliente no dejó un comentario.JUAN R.
El cliente no dejó un comentario.PATIENCE G.
El cliente no dejó un comentario.Paul B.
The staff at pickup and dropoff were friendly and helpful, and the whole transaction was efficient and seamless. Gracias.Eric N.
Charge 0.50/mi instead of 1.09 . $1/mi is kind of crazy since it doesn't even include gas. Clerk was very nice though.SHERIDAN R.
i find it ridiculous that i reserved a furniture dolly and they gave me a utility dolly instead since they were out of stock. what's the point of making the reservation for the equipment if you can't supply it? but suspiciously they could sell me furniture dolly. what kind of bait and switch is this?Bin W.
I dropped my 4x8 off at thie location. She said she will email me a receipt but she did not.Athanasia V.
El cliente no dejó un comentario.PRISCILLA M.
El cliente no dejó un comentario.Joanne R.
The truck is old, which in itself isn't bad, but the headlights made it almost impossible to see the road when it was snowing out, combined with subpar windshield wipers, and well it wasn't fun driving an hour in the snow. The vehicle itself was dirty, a nice vacuum and checking to see what items the last customer left behind isn't a bad idea. However, the person working who checked the vehicle out to me was extremely pleasant and I watched her expertly and professionally deal with a "karen" of a customer ahead of me.Randall K.
El cliente no dejó un comentario.carolyn L.
I reserved my truck weeks in advance. I ordered two dozen furniture pads for rental. When I arrived first thing in the morning to pick up the truck they had zero, instead forcing me to purchase furniture pads. I also had ordered two furniture dolly and the store had only one. What is the point of ordering weeks in advance and specifying your needs just to have the store clerk tell you they don't have what you need to do your move the right way? Poor performance uhaul.HOWARD K.
The guy who works at Brookline is amazing! Great customer service!AMY H.
El cliente no dejó un comentario.Tao Y.
El cliente no dejó un comentario.PAMELA W.
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