Customer Reviews for U-Haul of Rt 9 Brookline

7,264 comentarios

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Have a customer parking! It is a very big inconvenience to figure how to pick up the car and drop off, without a parking to leave the car.

Julia R. 
Clasificación:
2.0

The van had a lot of dog fur in it. And the front counter associate mumbled/spoke so fast that it was tough to understand. When having to repeat things, they were also inappropriately bothered. Not very good customer service.

Scott M. 
Clasificación:
5.0

They were amazing so helpful and wonderful

Mark F. 
Clasificación:
5.0

Great help! Thanks guys!

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lailawna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kira C. 
Clasificación:
5.0

El cliente no dejó un comentario.

yuriko K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy K. 
Clasificación:
5.0

Helpful, cheerful and professional. Thanks.

Robert J. 
Clasificación:
5.0

Everything was great. Rented a van to help move my daughter locally. Setting up the appointment online was easy, van was ready at pick up and employee was helpful and reassuring during a stressful day. The van was super clean and rode beautifully. Would consider your company for our next move. Gracias.

Carolann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennisse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

The rental process was smooth and straightforward. However, I'm not entirely sure how a vehicle with a weak/near-dead battery is allowed to leave the lot. The delay of waiting for roadside assistance added an extra hour to our moving schedule.

Daryl D. 
Clasificación:
4.0

Needs night lighting for after hours equipment drop off and better layout for where to park trailers.

Dang-Khoa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoj B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas S. 
Clasificación:
5.0

Very easy check out and check in. Do not have any suggestions for improvement as the experience was great!

Catherine C. 
Clasificación:
5.0

The guy who checked me in was calm under a lot of pressure from the other customers and did a great job.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen K. 
Clasificación:
4.0

Customer parking onsite

Miranda P. 
Clasificación:
3.0

I would have scored this higher but I was charged for fuel after I dropped off despite the fact that I filled it exactly to what it was when I picked it up. I will attribute this mostly to the chaotic pick up for this trip and the likelihood that employee misrepresented the fuel info in my account because they got nothing else right when I picked up the truck.

Michael F. 
Clasificación:
5.0

Very helpful and kind and friendly agent helping with the rental. Very quick and efficient too.

Judith N. 
Clasificación:
5.0

Great experience with pick up in Va and drop off in Boston for a college apartment. What a relief to have a pleasant and easy experience during a hectic travel and move in day. ¡Gracias!

Regina B. 
Clasificación:
3.0

I did not wanted 12 of the additional thing that I apparently reserved previously, but I told em I would not need them but they told me they could not refund that

Ricardo P. 
Clasificación:
1.0

I had made arrangements to rent a pick up truck to bring a boat from CT to Mass. Because the boat has surge brakes the truck must have a plug in that has a 5 prong versus 4 prong electrical connection for the trailer.. Customer service told me that they don't have a 5 prong plug in. II had to cancel the appointment for that reason ad made other arrangements. After doing that i stopped at the Weymouth MA uhaul store in Weymouoth MA and the worker there who works on trailers showed me how all their f150's have a plug in that accepts an adapter to take 4 or 5 prongs. He shold me the adapter and your customer service told me that uhaul doesn't have them. There was no excuse for customer service not knowing about this adapter. All it took was to purchase the$20 part at the store

BARRY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke S. 
Clasificación:
3.0

I was in a situation where I had to return the rental after hours. After a long day of moving and driving, we arrived late at night to return the van only to find that every entrance/exit/space was blocked with poorly parked vans and trucks. We spent at least half an hour figuring out how to safely park and return the rental at least nearby the U-Haul center without being blamed for an improperly returned rental. Thankfully there was no blame placed on us (to my knowledge) for how we returned the van, but I do think there are far too many trucks and vans at this location for what little space their lot has. There were also no instructions for where/how to properly return the rental for myself (and perhaps others), so maybe that was the confusion and why there were just trucks parked everywhere in every way possible. But it was a very frustrating and confusing situation to try and deal with after an exhausting day.

TAYLOR L. 
Clasificación:
1.0

It wasn't the fault of the employees but the way trucks are returned after hours to this location needs to be improved. Trucks had been returned before us and were not parked in spaces but just scattered in the return lane blocking the spaces. Trucks were parked haphazardly wherever they could be parked in areas with “no parking signs.” I chatted online with your clerk who first ended the chat without resolution ans then didn't have the authority to give me directions that would solve the problem. The return system is also tedious- with all the photos you have to take. It would help to tell customers to look at the return system before returning the truck. Finally- this location is very dark after hours. We could barely see the return QR code to scan it and this other customer blocked is in.

Wayne W. 
Clasificación:
4.0

Pro: The Uhaul team on the ground on Sunday, September 4th was phenomenal. William Mascarenhas was working the front desk and was checking-in 3 different customers at once. It was very impressive. Despite the line of customers and the general stress of moving in the air, William and the rest of the team were calm, friendly, professional, and efficient. Overall, it was a great moving experience. Con: I signed up for the truck share 24/7 option, but was surprised when I still had to wait in like to check-in. I was under the impression that with the share 24/7 I could bypass all of that. It would have been nice to know this beforehand because I ended up having to wait 30 mins to check-in at the counter.

Marnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

I believe I worked w Jeffrey; it was an incredibly busy drop off day, with college students all moving in, and he and the other folks working were refreshingly upbeat and not letting the chaos get to them. It made it a good experience, which I appreciated.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Valerie S. 
Clasificación:
4.0

Apparent high turnover of staff is not serving you well. You've got one dangerously hostile employee in your store. Probably wise to deal with it early.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eleanor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson L. 
Clasificación:
3.0

No trash can for me to clean the truck :(

Camille P. 
Clasificación:
5.0

Helpful staff. Truck in good condition.

michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik C. 
Clasificación:
3.0

The traffic management during returns is terrible as compared to Cambridge and Somerville. Trucks are parked haphazardly due to which I wasted 30 mins, despite ample space available.

Amit G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
3.0

i booked for dollies but they were not available.

Joong K. 
Clasificación:
4.0

Not charge me extra with no explanation

Maya G. 
Clasificación:
5.0

I had to come to this location after my original reservation was not fulfilled. This happens almost every year and makes booking with uhaul my least favorite part of moving because I don't trust my truck will actually be there. The reliability is nil. I don't trust your company to provide me the service I am paying for.

Peter C. 
Clasificación:
5.0

I've been booking my u-haul trucks from this location and my experience is always good. The people who worked here are so responsive. Also, the truck I got was the new one so I am happy with the services. Moreover, when you done with the truck they have enough space to park it. I would definitely recommend this location.

Aishwarya S. 
Clasificación:
2.0

Charged for insurance without asking me.

Pepi D. 
Clasificación:
5.0

Very easy, the van was what I had requested and ready. The team in Brookline was very helpful.

Paul K. 
Clasificación:
5.0

They are kind expedient very efficient and it's amazing how they handle the business with so many trucks and so many orders they try to go out of their way to help you and provide you with the proper information that you need to have a pleasant U-Haul experience

Cruz S. 
Clasificación:
5.0

Lower the Outstanding Cost and Rate of a U haul Van or Truck at a Discounted Per day! For the Satisfaction of the Costumer Clients.....

Richard B. 
Clasificación:
5.0

N/A ,,,everything was good,,am happy for all the attention!

Jose A. 
Clasificación:
5.0

Customer parking

Ratnapal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Hector, Lexington and Marcus were amazing. They went above and beyond to help us. We are so grateful to them.

rafe S. 
Clasificación:
3.0

We only clocked 6 miles on the van we used. We were charged for 4 Gallons of gas. There is NO way that we used that much gas! We were told that we didn't have to go into the office to return the vehicle (or we would have known this was not right) that we would be sent an email receipt. By the time I got the receipt and realized that we were overcharged, we were on our way back to NH. How can We get a refund for the excess gas charge?

Christine F. 
Clasificación:
4.0

I had a very good experience at U-Haul, despite it being an incredibly busy day for them. Making my reservation online was super easy, as was dropping off the van when I was finished. I have already booked my next U-Haul from the same location.

Anna P. 
Clasificación:
1.0

The truck itself was fine. The employee "helping" us barely talked to us, was on his phone, and didn't really help us when we were checking out. I'd hoped that they at least acknowledge and looked at us once while talking when I was the only one in the store.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don Daniel O. 
Clasificación:
1.0

did not have my truck ready for pick up, spent an hour on the phone with customer service who was extremely unhelpful. Will be pursuing a full refund

Christopher O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

winston H. 
Clasificación:
1.0

The gentleman that were outside to receive the returned vehicle were rude and throughly not helpful.

RICARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viatcheslav D. 
Clasificación:
5.0

The staff who helped me at uhaul went out and beyond. they're gold to your org. please pay them well!

Gautham C. 
Clasificación:
5.0

N/C

Kyra I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew K. 
Clasificación:
5.0

Have all equipment, which was reserved, available (dolly was not available at 9 am - not sure why)

Kerstin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

Could not have been easier. The person who helped us was friendly and knowledgeable.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thanh Lam L. 
Clasificación:
5.0

Is very good ending you save a lot of money

Wilson A. 
Clasificación:
5.0

Great experience, clean trailer.

Glen M. 
Clasificación:
2.0

They ran out of trucks with no warning and provided no compensation. A truck was available later but this was a major inconvenience. The staff at this location was helpful and nice though, specifically Anna

Julianne S. 
Clasificación:
2.0

Despite reserving over a month in advance, they did not have any dollys or furniture pads. That's completely unacceptable! i needed a dolly to move and you screwed me over and had to scrounge around for one at multiple stores. the truck's visor was also nearly falling off.

Shaun M. 
Clasificación:
5.0

The young man Cruz was excellent in his customer service All of the employees were polite and they worked well to move the customers out to their rentals.

John G. 
Clasificación:
5.0

The staff was super helpful and open to explaining the ins and outs of renting. They all deserve a raise for their attention to detail and hard work.

Brian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yinian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Errol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seunghun K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camila Z. 
Clasificación:
1.0

I'll never ever in my life use this location nor uhaul again. This location charged me extra fees (stole my money $$) and gave me a hard time, after I had a reservation. The worst experience that I ever had with a rental company. Uhaul is a criminal organization, under handed & taking financial advantage and not being up front with their promotions, , and falsely advertising- a complete sham!!!

Kharee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
4.0

The staff was great and the rental process was mostly smooth and efficient. Horrible return experience on the app. The guided process for an after hours return made sense, but the app was not well organized and wouldn't process photos. A return process which should have taken 5 minutes max after parking the van took over 25 minutes to complete. This is not the first time we've had this issue - it's time to update the app!

Hart A. 
No se han enviado comentarios para esta ubicación.

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