Comentarios del cliente para U-Haul of Rt 9 Brookline

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Rt 9 Brookline

Grado total:

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Carrie G.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

Your agent, Isaiah Renta, was rude and abusive. I am 69 years old, I did my best to comply with corona virus regulations by checking in online. Isaiah rudely informed me that I hadn't completed check-in and offered me no advice or assistance while I struggled to complete check-in on my mobile phone. Very unpleasant experience.

Rick S.
Grado:

El cliente no dejó un comentario.

Tamu J.
Grado:

Great service and attitude especially in this very uneasy time!!

Stephen B.
Grado:

With the current state of affairs the gentleman I dealt with a good sense of humor and it turned my day around Thank you

Kirill L.
Grado:

Great customer service and clean ..will always be back to this location

Michael H.
Grado:

Props to the woman working there during covid-19, lifesaver.

Coltt L.
Grado:

Nothing, except give the kind woman a raise working the day I picked it up. She remained calm and collected during the most stressful time in our nation's recent history and did it with a smile as quickly and smoothly as possible. She is the backbone of your company. Promote her.

Jessica K.
Grado:

I did not use dollys but was charged

Adrian L.
Grado:

El cliente no dejó un comentario.

William W.
Grado:

Dishonest or incompetent

Greg D.
Grado:

UHaul should explain the Tow/Haul transmission setting to drivers

Richard S.
Grado:

El cliente no dejó un comentario.

Angelina V.
Grado:

El cliente no dejó un comentario.

Tara R.
Grado:

El cliente no dejó un comentario.

Lisa H.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

Service reps were excellent, particularly drop off. Pickup was challenging. Tire pressure low AND had to return for replacement vehicle for no headlights in first vehicle.

Kirill L.
Grado:

Very happy with my experience at this location..great people..clean trucks and store

Donald L.
Grado:

Isaiah is personable and competent. He shows, in an unassuming way, that he really cares about this customers.

Brian M.
Grado:

U-Haul’s system of billing continues to be a mystery. Why is it $30 for a rental rate and $60 for rental fee? What is the difference between a rate and a fee? The advertising says $30. Also, a good 30% of the time I’m getting chiselEd on the mileage. At $1.10 per mile the difference between 30 miles and 70 miles is a lot of money. It’s too bad this continues to happen, because otherwise U-Haul has done an incredible job of improving service and accountability to customers.

Patrick S.
Grado:

El cliente no dejó un comentario.

Raphael D.
Grado:

Isiah at the front desk was a great employee. Efficient and kind. The vehicle I received however, was the worst rental I’ve ever driven. I’ve been renting u-hauls at least once a year for the last 14 years and this particular 15 foot truck was of supremely poor quality. Reverse didn’t work properly and it would get stuck in neutral. The left blinker also didn’t work properly and it was so loud you felt it was going to fall apart on the drive. Fortunately I only had to drive a few miles over the course of the day because I was very doubtful this vehicle could even go on the highway. The location was fine and the guy behind the desk Isiah was a great employee, but I would be skeptical of renting again because of this cars dubious safety standard.

John E.
Grado:

El cliente no dejó un comentario.

Stephen P.
Grado:

Veteran discount would be nice. They wouldnt even give me 10%. Coffee would of been great also

David K.
Grado:

El cliente no dejó un comentario.

Sulyman B.
Grado:

El cliente no dejó un comentario.

John E.
Grado:

El cliente no dejó un comentario.

Ajay G.
Grado:

The agent didn't tell me how to return the truck, by the time I reached there it was closed. I tried calling the customer care but all in vain and no-one helped me resulting in paying $10 extra. He should have told me how to return the car if the center will be closed.

Nicholas P.
Grado:

Great customer service

JOHN E.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

Great customer service. Very friendly and helpful

Xiaoqiang X.
Grado:

El cliente no dejó un comentario.

Dominique G.
Grado:

The van smelled like cigarette smoke, and it was strong enough to make me and my son feel like we had headaches. We tried to drive with the windows down, but it was super cold outside. Other than that, everything was great.

Elizabeth C.
Grado:

El cliente no dejó un comentario.

Attilio C.
Grado:

As more technology is used to check in/out the rep seems less inclined to help. I.e. when checking in I like to know everything is all set...so I can bill my clients....so I request a personal check in.

Brian M.
Grado:

El cliente no dejó un comentario.

Victor P.
Grado:

Friendly and efficient service! Thank you!

Sam G.
Grado:

El cliente no dejó un comentario.

Eugene R.
Grado:

El cliente no dejó un comentario.

Hannah T.
Grado:

El cliente no dejó un comentario.

Martin L.
Grado:

I delivered the truck after hours. There was room to park, and a drop box. Everything else as expected.

Kisoon M.
Grado:

El cliente no dejó un comentario.

Serene V.
Grado:

The woman working with us was truly wonderful. Pleasant, professional, helpful, accommodating. She made the rental experience very pleasant.

Kirill L.
Grado:

Great customer service from zar at Brookline

Madeleine Y.
Grado:

El cliente no dejó un comentario.

Robert F.
Grado:

El cliente no dejó un comentario.

Andrew R.
Grado:

El cliente no dejó un comentario.

Gary R.
Grado:

El cliente no dejó un comentario.

Edward H.
Grado:

El cliente no dejó un comentario.

Shoai H.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

Very fast check in for the return. Very friendly service!

Jan L.
Grado:

El cliente no dejó un comentario.

Marc M.
Grado:

El cliente no dejó un comentario.

Min-jae K.
Grado:

Kind cheep perfect

Jeffrey H.
Grado:

Service was great! Truck was fine for a local job but after 100K+ miles, I’m not sure I would have felt comfortable taking this vehicle on a longer trip

Bruce J.
Grado:

Staff Is amazing. Thanks for making it so easy.

Kristina S.
Grado:

El cliente no dejó un comentario.

Peng W.
Grado:

El cliente no dejó un comentario.

Sujithraj D.
Grado:

El cliente no dejó un comentario.

Donald S.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Kimberly W.
Grado:

El cliente no dejó un comentario.

Jerome T.
Grado:

The truck was returned two hours before closing yet was not processed until the next day. Had to pay a $20 penalty, which got reverted once I complained to customer service. There was no one there but the employee. He clearly just did not want to do his job.

Dominique G.
Grado:

El cliente no dejó un comentario.

Bebe Beverly N.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

Spent half an hour trying to turn the truck in early " after hours", using app and myuhaul.com in 15 degree weather only to be told they couldn't verify my location. It's a scam to charge you 20.00 fee! I fell on black ice and hurt my ribs at Brookline MA location

aditya M.
Grado:

The manager was very helpful and attentive.

CHRISTOPHER P.
Grado:

Kay was great fixing a problem

kenneth L.
Grado:

Both employees i dealt with were excellent, curtious and professional

Brian S.
Grado:

Very helpful front desk representative/agent. patient, understanding, flexible

Alexander W.
Grado:

The person that waited on me first thing on a Sunday morning was very helpful and knowledgeable and made my experience a quick and easy over all experience.

Charles M.
Grado:

El cliente no dejó un comentario.

Kim N.
Grado:

Returning the vehicle after hours was a bit stressful. I had already called an Uber to come pick me up when I realized the text link for UHaul was malfunctioning. It asked me for my location and every time I sent the signal by clicking on the link, it told me my location services were off. Well, that’s funny b/c right then, UBER showed up by finding me using my location services. I had to pay $5.25 to cancel Uber b/c I was still trying to get the vehicle checked in. I called the UHaul 800 number and sat on hold for 20 minutes, alone, outside the UHaul store in freezing temperatures. I finally gave up and just put the keys in the slot and called a second Uber.

Allison P.
Grado:

The cost was to high. Not worth it for small trips, so I wouldnt use this service again. Unless I was actually moving

Hannah S.
Grado:

El cliente no dejó un comentario.

Francois D.
Grado:

Responsive friendly service on A busy Sunday morning. Thank you!

Egan M.
Grado:

Only one person working and a line almost to the door. Unbelievable. Also, nearly every truck in the lot was idling indefinitely for no reason, which is a violation of the state anti-idling law and basic common sense.

celeste L.
Grado:

Service was really great, efficient, responsive! The parking area was extremely crowded, so not sure that I parked properly when I returned the van.

briana T.
Grado:

El cliente no dejó un comentario.

david K.
Grado:

El cliente no dejó un comentario.

Huy T.
Grado:

The store smelled like marijuana on the day I came in and checked out. People at the front desk had poor customer service skills. They both had an attitude and tone as if they were so miserable being there. The truck that was promised to wasn’t there. No one even notified me ahead of time before I came to pick it up. This was an overall terrible customer service experience.

VIGNESH K.
Grado:

The rep was great. He fixed the trailer to the van and got things ready very quickly. He explained the terms clearly. Drop-off was also a breeze. Thanks for the great service.

John C.
Grado:

Truck indicated there was a light that would illuminate the trailer. It did not function. When first driving truck check engine light was on and then a notice to check the gas cap. Directions on length of rental and return were confusing. I picked it up at 1:40 pm for a 24 hour rental and kept getting noticed via text to return by 5:00 pm the same day.

John G.
Grado:

My trucked needed some lub on the cargo door.

Jeffrey W.
Grado:

El cliente no dejó un comentario.

Jacqueline H.
Grado:

El cliente no dejó un comentario.

DONNA T.
Grado:

The people here are great. I came in soaking wet from the November rain. The associate and I had a good laugh -- she was soaking wet, too. I had done a reservation, so everything was ready for pick-up. Much faster than I would have imagined. The woman, whose name I do not recall, was very attentive and efficient. Someone also took care of everything for my check-in the following morning. I had left the van in the lot the night before. As I was on my way to finish checking out in the morning, I got an email saying everything was finished. Great service!

Catherine D.
Grado:

El cliente no dejó un comentario.

Naomi O.
Grado:

Staff were warm, relaxed, professional, efficient and the advance reservation process worked. I wish I was not obliged to waive so many options when I knew what I wanted was a truck, not supplies and labor, etc. The reservation process was slightly onerous.

carolina F.
Grado:

El cliente no dejó un comentario.

Karen W.
Grado:

El cliente no dejó un comentario.

Lara V.
Grado:

El cliente no dejó un comentario.

Jacob Z.
Grado:

El cliente no dejó un comentario.

Tsuyoshi H.
Grado:

El cliente no dejó un comentario.

rachel S.
Grado:

El cliente no dejó un comentario.

Allen S.
Grado:

Always excellent service and vehicles

John P.
Grado:

There was only one attendant at the location during a Saturday morning rush with many people there to pick up their trucks.He was polite, but with all of the other customers, he didn't have time to help me adjust the trucks mirrors, as I needed to leave in a timely fashion and could not wait. This location needs to have a larger staff on hand during peek hours. This was a one way move.

Brian M.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

El cliente no dejó un comentario.

John H.
Grado:

Excellent customer service, I needed a quick last minute van rental and they have me out the door in no time

No reviews have been submitted for this location.

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