Customer Reviews for U-Haul of Rt 9 Brookline

6,924 comentarios

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Bad service, people only watch movies or on the phone when they are working , doesn't tell anything for customers. No good

Gen C. 
Clasificación:
5.0

Quick in and out. Easy overnight drop off. Kyle at this location was informative and easy to communicate with!

Timothy O. 
Clasificación:
5.0

All went smoothly and all were very helpful

Robert R. 
Clasificación:
5.0

I have always had great service at this location.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
4.0

i was just dropping off so the employee just said bring me the keys and said they would email me. I didn't need any additional help. I think it's funny though how I get charged for an extra mile when I probably put an extra $10.00 worth of gas in the truck when I returned it.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Both agents that i interacted with (pickup and drop off) were helpful and pleasant to deal with. Plan to return to this location next week for the next stage of moving.

Denis A. 
Clasificación:
5.0

Everything was great at this location. All of the employees were knowledgable, quick-moving, and polite. The truck was new and clean and ran great. No complaints!

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wassim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

Everything was in order and time. The staff was very responsive, respectful and efficient in their work. I enjoy doing business with this site. & Uhaul altogether..

Velma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kuen W. 
Clasificación:
5.0

Kyle was great-- had to handle non-stop customers the day after a snow storm but did so efficiently w/friendly, helpful attitude. He's unflappable!

Jing W. 
Clasificación:
4.0

We got great service today. Much appreciated!

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clare K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith N. 
Clasificación:
1.0

The customer service experience was very poor. We were misinformed about truck rates and also charged extra for boxes without taking them. The customer representative gave no attention to our concerns and tried to wrap up without proper fulfillment of our requirements

priteshkumar I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Markie R. 
Clasificación:
5.0

Great customer service!

Stuart M. 
Clasificación:
5.0

I had the best service. I cannot complain. Hopefully all of your associates can provide the level of service I received.

Keith H. 
Clasificación:
5.0

I believe that we had the best service anyone can expect anywhere. That might be because we had an experienced person assisting us. I would say, do everything you can to have your people gain the experience they need to deliver the exceptional service we received.

margaret K. 
Clasificación:
5.0

Staff were great. The renting process was so easy.

LAURA O. 
Clasificación:
5.0

The service was great. I thought the cargo van itself did not have good shock absorbers

VARDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

The service employee was very friendly and competent. He made the process as easy as possible. The technology was a bit complicated during the transaction. The store was very clean, neat and organized.

Roland P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIN L. 
Clasificación:
5.0

The Service was very friendly and accommodating, even at the last minute.

Stephanie S. 
Clasificación:
5.0

Very helpful staff. Easy Transaction. Great price.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
1.0

The Staff were rude and unhelpful. I'll be booking another location for when I rent again.

Nathaniel M. 
Clasificación:
5.0

Great service and overall very convenient!

STEPHANIE S. 
Clasificación:
5.0

Really nice staff.

Robert M. 
Clasificación:
5.0

Nada

Laurence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
5.0

I always get good customer service, at this location, whenever I work with team Emily or Andy!

Allan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia F. 
Clasificación:
5.0

Andrew was very helpful in getting me set up in the truck and offering advice on my driving route.

Bethany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen K. 
Clasificación:
5.0

Andrew and William were very friendly, helpful, and cheerful, and made me want to use UHaul again in the future.

Andrew S. 
Clasificación:
4.0

Hello, Overall the experience was without flaw except for the need to use the uhaul website to return the vehicle. It forced me to use proprietary software which is something I wish to avoid because it is offensive to me as a computer user. Please consider using free software for your vehicle return system. You should learn more about free software here. https://www.fsf.org. Thank you, ~Craig

Craig T. 
Clasificación:
5.0

Very friendly employee/manager, hard to imagine what they could do better.

Stephen S. 
Clasificación:
5.0

Nothing. It was easy and convenient

Mishon B. 
Clasificación:
5.0

Excellent customer service. Flexible. Great knowledge on work. Makes everything quick and easy.

Ratanaluck S. 
Clasificación:
5.0

Reliable and efficient

PETER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredicico B. 
Clasificación:
5.0

I am leaving this review solely because Andy made my experience so amazing. His demeanor and attitude is so refreshing and he offered stellar service. Andy really deserves a raise. I will solely use this location for repeat business and will refer many of my friends who will be moving solely because of Andy.

Christopher R. 
Clasificación:
5.0

Everything was great. I really appreciated the checking out process being so smooth.

KATHLEEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHA L. 
Clasificación:
5.0

In a very stressful move, and first time trailer tow, Emily made me feel so much more comfortable. I've used Uhaul many times before, but you guys made this experience better than I could have expected. Thank you! You guys rock!!

CATHERINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNZINETHIA J. 
Clasificación:
4.0

Location is quite convenient and the whole process has been fairly smooth. I don't know why there're so many negative reviews, but Emily is friendly and helpful. I paid the insurance just in case, and also took pictures with my car inspection so there's no charge for any damage at last. The return process is fast as well.

HAO C. 
Clasificación:
1.0

My sister and I happen to drop off a truck some weeks back. She also made the same remarks about this particular person. I also dropped off my truck at this location as well because it was close by public transportation. Sure enough the same rep was working that day. Her customer service skills are hideous. I appreciate the fact that it's difficult to find employees in this environment. But the dealer for their own sake should rethink this particular person. They know who it is by the time that I had dropped that vehicle off. Do themselves a favor and find somebody else. Or have someone check her out on their own. I suppose they figure it doesn't matter they are the closest U-Haul dealer around the area so what is somebody going to do not rent the truck?

Adam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHITFIELD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVAIN B. 
Clasificación:
5.0

Better dolly for large objects. The appliance dolly was too heavy and hard to use. Vehicle pickup should be faster since I reserved online but it still took a while from start to finish. Van's minor dents and scratches could be recorded beforehand instead of me having to submit new photos.

ALEXANDER M. 
Clasificación:
5.0

Great customer service. Friendly, knowledgeable, and efficient.

KATHRYN K. 
Clasificación:
5.0

Customer service/interaction was excellent. She went beyond and more to see that all my needs were met. She has excellent demeanor and was very patient.

ADELIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAROD K. 
Clasificación:
1.0

Improve customer service.

KAMILL S. 
Clasificación:
1.0

I have come to your location before because you had outstanding customer service. But yesterday, the sales person who gave me my truck was simply rude! She would not answer my questions and made me feel that I was begging for answers. On top of that, she entered the wrong miles that I requested and did not print me any receipts. I wish there was a manager on the location so that I can make an official complaint.

FAWZI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE D. 
Clasificación:
1.0

The man told me another customer complained about the back door not opening, but he was able to get it open. First try it opened after that I could not get it open all day, two other people tried to open it but couldn't either. When I brought it back the wan at the counter was calous and said they would look into it Extremely difficult for me and I am very angry

ANN M. 
Clasificación:
5.0

I did nighttime drop off

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
4.0

The 24/7 mobile pickup/drop off app is not good at all, and was really a pain. There were problems with location services of the app and the phone; the app was nor loading certain information; claimed errors that were not there and simply did not work; and customer service [to help troubleshoot the mobile app] took a very long time to answer the phone [ie. Over 20mins.]

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIOTR K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta W. 
Clasificación:
3.0

Attendant was lazy and reluctant to provide information about the vehicle

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENI S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sunil P. 
Clasificación:
2.0

Employee was over worked and short staffed which caused lack of attention and impatience with me and my order. I was spoken down to because I did not mop the truck out, which I have never done in the past and was charged $120 for extra charges because of this. I will not be using uhaul in the future. We have used uhaul previously on an often weekly basis throughout the year. Unfortunate, because it was not the employees fault she is the only worker at the location.

Brian O. 
Clasificación:
3.0

Upon entering the building, there were no employees and, for about ten minutes of wandering around, inside and out, calling out for someone, what turned out to be the manager, entered the building. After her using the restroom without even acknowledging me, she strolled behind the counter. I had reserved a truck online and also had some questions about supplies.. Yet, I needed to prod her to answer in more than one or two word replies. The rudeness and arrogance were astonishing and I would have chalked it up as an extremely bad day on her part but I had rented a van about two months ago and received a similar experience from the same employee. I have been a small business owner for many years and understand the stresses and concerns that good customer service entails. This experience, on two occasions ,is a real disgrace to a location that has previously been a reliable, pleasant place to frequent.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WELCOME B. 
Clasificación:
5.0

Outstanding service and a complete class act by the manager/ she is an exemplary example for what uhaul stands for. Gracias.

MATTHEW L. 
Clasificación:
3.0

There was no one around, in the back. Took my key, did not check the truck, gas level or anything. Maybe a busy day for her! No worries! Like Uhaul!!

FRANCIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn N. 
Clasificación:
5.0

Quick and easy, thanks!!

ELIZABETH E. 
Clasificación:
1.0

The front desk person was very rude, unfriend and cold. I was deeply disappointed about the care I received. Not welcomed at all, I felt that I was bothering her for made her work just a little bit. No answering my questions at all, she was very unpolite. I'm not going to come back never again at this location. Never. A horrible horrible horrible customer service. Horrible experience.

ALICIA G. 
Clasificación:
1.0

Emily Sowerby was by far the most unprofessional and rude manager I have ever dealt with-- at any business, ever. She called me four times from her cell phone to berate me over the fact that my phone lost service when her and I were speaking on the phone regarding my reservation. Calling someone repeatedly over and over when they're trying to drive is dangerous and completely unacceptable. When I arrived to drop the van off she literally ran up to me as I was cleaning out the vehicle and stated yelling, demanding that I give her the keys. When I asked her for a receipt she purposefully ignored me, walked away and proceeded to help another customer (at which point I finally got fed up and shared a few choice words with her.) It's completely unbelievable to me that she thinks it's acceptable to treat people like this, regardless of that bad day you may be having-- there's really no excuse. I will definitely be pulling a Karen and calling her boss to share what happened. For the record, my company works in soda vending and we've rented a few U-Haul vans every month for the past 12 years. Today will be the last time we do business with U-Haul. Avis never looked so good! I just don't get it... it literally cost zero dollars to not act like a complete psychopath when dealing with your customers.

LYSLE W. 
Clasificación:
5.0

Great experience. The manager maintained excellent quality service even though it was obvious she was short staffed. I figured someone called out sick. Perfect job!

Zebulon M. 
Clasificación:
5.0

Easy and smooth!

JASPER SHALA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
3.0

the windshield of the van I rented was so dirty inside and out that it was a safety hazard. When driving toward the sun in the morning I was unable to see in front of me because of the light diffracted by all the junk on the windshield. There is nowhere to park at this location. I wanted to drive there, leave my car while I used the van and drive home when I was finished. I had to have someone drop me off and drive me back to work. the nearest MBTA Green line stop, Brookline Village is closed due to construction and the manager did not know it.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
2.0

hire staff that want to help their customers.

GIUSEPPE M. 
Clasificación:
5.0

I have used this U-Haul location many times over the years and it's always been fine. On this occasion, however, the experience was truly excellent. The yard was neat and all vehicles were parked in meticulous order. The office and box store area was so well organized, it made me buy more than I needed. The General Manager, who is responsible for all of this, was all business, while remaining pleasant, helpful and efficient. It's always about having the 'right person' in charge.

frank D. 
Clasificación:
5.0

The General Manager was very helpful with guidance in terms of other equipment I needed to purchase and explaining everything about the trailer and hookup

Cary C. 
No se han enviado comentarios para esta ubicación.

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