Customer Reviews for U-Haul of Poughkeepsie

7,352 reviews

2560 South Rd   Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601, Next to USPS on Northbound Lane of Rte 9)

(845) 462-1027

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(845) 462-1027

2560 South Rd
Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601, Next to USPS on Northbound Lane of Rte 9)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew Beatty 
Rating:
5.0

Customer did not leave a comment.

Jared Martins 
Rating:
4.0

Customer did not leave a comment.

Renita Malone 
Rating:
4.0

Customer did not leave a comment.

shirley falconer 
Rating:
3.0

Trailer was not cleaned at pick up, had liter in it and so I returned it the same way. Picking the unit up was very uncomfortable, the rental pick up may me feel like I had to get into fighting mode , cause that’s the feeling I got , but then realized they were just kids ! Acting street. So kept my composer and kept it moving.There terrible at it and laughable. I really hope they don’t get the wrong person on the wrong day , that has no patience for it , enough said ..

Jose Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Miguel sarminto 
Rating:
5.0

Customer did not leave a comment.

Praveen Mekala 
Rating:
5.0

Customer did not leave a comment.

Monica Romano 
Rating:
4.0

I'm new to using a hitch. It would've been nice to have a quick course on it's use. I didn't know where the wiring was installed and how to use it.

Jorge Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Katelyn wallner 
Rating:
5.0

The customer service representatives at this location did a great job!

Justin Mancini 
Rating:
5.0

I always had a good experience with this facility, Vehicles well mantained .

Eduardo Ercoli 
Rating:
4.0

The entire rental process was difficult , we picked up a truck at 530 in the morning and you guys called my boss and another contact at 530 in the morning and wouldn’t let us take truck unless they picked up. Ridiculous !

Elizabeth Barbato 
Rating:
5.0

Nothing, the young man that helped me was courteous and fast setting me up picking up a trailer. In and out in 10 minutes. Awesome!!!

James Nardelli 
Rating:
5.0

Customer did not leave a comment.

David Lombardo 
Rating:
5.0

Customer did not leave a comment.

Emilio Velez 
Rating:
5.0

Customer did not leave a comment.

Emilio Velez 
Rating:
5.0

The young men that assisted me in the process were very helpful and di and excellent job

Michael Penfield 
Rating:
5.0

Our associate amir took us right in to do the work.he was finished in the time that he said that it would be done.

Frank Averill 
Rating:
5.0

Ashley was super helpful and even brought me my belongings that I left in the truck. 10/10 experience. Thanks to her.

Jonathan Lebron 
Rating:
4.0

Please explain to your customers when they pick up a truck, if the gas tank is on Emty that when reurning the gas would half to be a quarter tank when returned. If not it will be deducted from the deposit, which was explained to me in Youngstown Ohio, this should have been done in Poughkeepsie New York...

Phillip Rudolph 
Rating:
1.0

Customer service at this location is the worst!I would not recommend this location to anyone.the workers are not friendly and not helpful at all

Jacquelinne frank 
Rating:
4.0

Unfortunately the truck I rented, wasn't in the best condition, didn't know til after I was out on the road at a distance from the rental location. It was making weird kinda noises from under the truck when u pressed on the brakes. Also it would be convience if the option to pay cash was available. Thank you

Jeffery Jordan 
Rating:
5.0

Customer did not leave a comment.

Joseph A Melina 
Rating:
5.0

Customer did not leave a comment.

Christopher Lesniak 
Rating:
4.0

Customer did not leave a comment.

Robert A Morris 
Rating:
5.0

The rep, Jazmin, that assisted me was awesome!!

Bridgett Shepard 
Rating:
4.0

Nothing

ANNABEL ZACHARY 
Rating:
5.0

Customer did not leave a comment.

Manuel Torres 
Rating:
5.0

No complaints. Got exactly what I needed and explained very well

NUNZIOF GUERRIERO 
Rating:
5.0

Nothing. I've been renting from this location for many years. Always well managed. A big welcome to Ashley, the new store manager!

Robert Maloof 
Rating:
4.0

Vehicle was clean, seat did not adjust. Suspension system non existent. Engine very loud. Transmission on its last legs.

Mary OBrien 
Rating:
5.0

Customer did not leave a comment.

Thomas Mihalyo 
Rating:
4.0

Customer did not leave a comment.

John Perez 
Rating:
3.0

Interior of Van itself was dirty outside of van was dirty everything else after that was not applicable because nothing was wiped down everything was Dusty garbage was left in the van then needs alignment transmission slipping passenger side signal out

Tibor South 
Rating:
5.0

Customer did not leave a comment.

John Corrie 
Rating:
5.0

Customer did not leave a comment.

tim jordon 
Rating:
5.0

Customer did not leave a comment.

DAMIAN CRUZ 
Rating:
5.0

Customer did not leave a comment.

Raymond Bravo 
Rating:
5.0

Customer did not leave a comment.

PAUL FRAME 
Rating:
5.0

Customer did not leave a comment.

luigi nuzzi 
Rating:
5.0

Nothing. Great service

Tim Cone 
Rating:
5.0

Customer did not leave a comment.

BRIAN ZENO 
Rating:
5.0

The only thing that was bad is that the headlight was out so I could have gotten a ticket if a cop would have seen it

David Aviles 
Rating:
5.0

Customer did not leave a comment.

Thomas Brundage 
Rating:
5.0

Customer did not leave a comment.

aaliyah bautista 
Rating:
5.0

Customer did not leave a comment.

John Henkel 
Rating:
1.0

Both front tires had slow leaks when vehicle was given to me

shaniqua arnold 
Rating:
5.0

Customer did not leave a comment.

Matthew Wells 
Rating:
5.0

Customer did not leave a comment.

Newton Matthias 
Rating:
5.0

The trailer smelled like horse ,

todd favaro 
Rating:
3.0

Better roadside system

Thomas Reardon 
Rating:
5.0

Employees were helpful and on task

Jonathon Zenz 
Rating:
5.0

Everything was very nice . First time I rented a truck . I would recommend to peoples

Gloria Shuler 
Rating:
5.0

The worker I dealt with was so pleasant and very helpful. I am definitely appreciative, made my experience smooth.

William Hiemcke 
Rating:
5.0

This is the only location I’ll use

Brian Turner 
Rating:
5.0

Customer did not leave a comment.

Stephen McKinney 
Rating:
3.0

First truck had a low tire. Next had check engine light

Stephen Foley 
Rating:
5.0

Customer did not leave a comment.

BRIAN ZENO 
Rating:
5.0

Nothing. Everything was in place like I ordered it

Jacenta Lorick 
Rating:
5.0

Good job Keep it up U Haul

Jamison cuevas 
Rating:
5.0

Customer did not leave a comment.

John Owens 
Rating:
3.0

I still have not received an email with my final receipt.

Walter Manrique 
Rating:
5.0

Customer did not leave a comment.

MICHAELD PAYNTER 
Rating:
5.0

Customer did not leave a comment.

Marco Van 
Rating:
4.0

The facility looked like it was closed. The staff we very helpful and friendly. I just thought I should let someone know that I almost left because I thought they were closed and they were open.

Sam Ascolese 
Rating:
4.0

Customer did not leave a comment.

William Artist 
Rating:
5.0

Customer did not leave a comment.

Franks Vieni 
Rating:
1.0

Fix your damn key drop box the shits broken.

keith holder 
Rating:
4.0

Don't offer an empty truck to a customer. you've charged the previous renter the "charges" for bringing it back empty - use that money and fill it to 1/4 tank.

Jane Leung 
Rating:
5.0

Customer did not leave a comment.

Evaristo Hipolito 
Rating:
3.0

When I picked up the truck, I was handed the keys and no paperwork. I was told it had 1/2 of gas and I needed to return it with 1/2 tank. I returned it with 3/4 tank and was told I would be charged $30 for gas. When I explained that I was told it had 1/2 tank at pickup, the clerk gave me a look, but when I showed them that I wrote that down, they waved the fee. I think the person when I dropped of the truck was very nice and reasonable. I think the person when I picked up the truck may have just made a mistake, but it expected to get some sort of paperwork. Overall, the process was easy and the truck did what I needed it to do.

Duane Beyer 
Rating:
4.0

Customer did not leave a comment.

jessica stier 
Rating:
4.0

Customer did not leave a comment.

Marlow Dunham 
Rating:
5.0

Customer did not leave a comment.

Roberto Cedeno 
Rating:
4.0

Check engine light was on. Sounded like truck had pretty serious exhaust leak. Price was more than I hoped for, I’ve rented often

Daniel Touw 
Rating:
4.0

5x8 trailer was in poor shape. The door was almost impossible to close & lock. The interior apparently had mold as my property came out with mold all over. I would take this particular unit out of service.

Chris Dorazio 
Rating:
1.0

When I picked up the uhaul I was told that I was given a $16 credit because there wasn't any fuel in the truck. When I return the truck, the $16 credit was added back to my bill as another charge, even after returning the truck with more fuel in it when I picked it up. Explaining that I did not agree with the final charges, I was notified that I'd be getting a call from someone at uhaul is discuss it. Phone call never happened and I still got charged with the additional $16 fee.

Mark Dugan 
Rating:
5.0

The only suggest I have is possibly a light air freshener and a quick vacuum to the seats of the equipment. Other than that my experience today and past have been a pleasure. Fast service and always pleasant customer service

Qiana Woods 
Rating:
5.0

I did not need to use any of the blankets that were in the cargo van at the pick-up but just as an fyi they were wet.

Robert Cook 
Rating:
5.0

Customer did not leave a comment.

Jared Martins 
Rating:
5.0

Excellent service!

Manuel Eric Quiroz Parga 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Zadvirnyi 
Rating:
5.0

Very good

mostafa Dewib 
Rating:
5.0

The staff were knowledgeable,kind,and friendly.

Samuel Reeves 
Rating:
3.0

Customer did not leave a comment.

Sarah Graham 
Rating:
5.0

Customer did not leave a comment.

Zachary Cwik 
Rating:
5.0

Keep up the great customer service

Stephen Connelly 
Rating:
4.0

Customer did not leave a comment.

rose keith 
Rating:
3.0

I was given a receipt when I checked out that reflected my final payment. However I was billed MORE on my CC. Went to the store I rented the truck from and they said I had to wait 4 days to see if that amount was billed Also after I left I started getting random texts from people stating they helped with my truck and wanted to get to know me. It was 3 or 4 different texts.

Karin McAnerney 
Rating:
5.0

Customer did not leave a comment.

ARTHURJ III ACKERT 
Rating:
5.0

Nothing everything was smooth and easy thank you

Eugene Mccarvill 
Rating:
3.0

Good

rachadi mostafa 
Rating:
4.0

Customer did not leave a comment.

Kayleigh VanKleeck 
Rating:
5.0

Super helpful group of folks. I ordered the wrong truck and they were super chill about making sure I got the right thing.

Dillon Welch 
Rating:
5.0

Customer did not leave a comment.

Patrick Farley 
Rating:
5.0

Everything went smoothly.

barry rosen 
Rating:
4.0

The equipment needs to be clean. Not just cleaner but clean in and out of the vehicle.

Paul Bisceglia 
Rating:
5.0

Customer did not leave a comment.

Mark Lupo 
Rating:
5.0

Not a thing needs improvement the young lady who did the work was amazing and had amazing skills with her work and customer service 💯

kenny carroll 
No reviews have been submitted for this location.

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