Very proud of your costumers service
MIRAHMAD M.Customer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
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Poor costumer service , employees wanted to charge a cleaning fee until manager came out and laughed due to the U-Haul being clean. Disrespect and wasted time for this U-Haul company as I have used U-Haul plenty of times in the military and business. Teach your employees respect and how to talk to customers either new or future. They never know who they are speaking to from a no one to a business owner who uses this company often until now.
RYANRICHARD D.There was confusion between the 1-800 Central Line for UHaul and this location - through no fault of this location. We booked through the main line of Uhaul; off the website for a guaranteed truck, paid more and then three days before recieved a call from this location trying to determine if we truly needed the truck - and yes we did. Thank goodness they called, as we would have gone to the location we were told to go initially - Urban Beverages. They were as confused as we were. We got it clarified and it worked out fine. The staff was very nice and very patient. This location was not the easiest for us, as we really wanted something closer to the move location, but no trucks could be guaranteed for any of those locations, which is why we used this one - per the Main UHaul rep we originally spoke with - and we needed a guaranteed truck.
Kelly K.The $20 charge for After Hours Drop off is REDICULAS.. There is no more timke or effort required for U Haul Staff.
June H.Jennifer is the backbone of this store. While we were waiting in the accumulating line, a nasty rude customer came in and was going off on “how terrible the customer service is†It's the freaking end of the world out here. Employers literally cannot keep employees to save their life. It's so annoying that people are so selfish and inconsiderate especially in a time like this. She was a complete patient angle with the customers. She brushed that interaction off and added a smile. I hope you guys really appreciate that amazing woman.
Gail C.Jennifer the employee that worked with me was very knowledgeable and bent over backwards to help me leave the facility with an auto transporter. She should be PROMOTED !!!
Everett J.Excellent service. Jason Freeman made me feel like I was the most important person he had met all day! He is a credit to your company.
James B.Pickup personnel were helpful but it seems the computer system is either outdated or just confusing (for the employee). The return personnel simply took the vehicle and said I was all set. Then, I was charged for gas that I had already topped off last the original level. Oh, and perhaps your employees can refrain from smoking marijuana while on the premises (outside against the building). I'm sure it's a stressful job but I don't need an impaired person to deal with. Gracias.
GREGORYS S.I made an on line reservation with a Wrong date. When I tried to cancel it the 800 number prompts told me to use. MyUHaul.com. There is No Such website. The Poughkeepsie u haul location was able to cancel it for me . I had to call their local number to actually speak with a real person..
JOHNA S.The truck rubber bed had water on it--I'm guessing from the prep crew washing it... It took quite a while for this water to evaporate!
Ronald R.I had a hitch installation appointment that they never called to let me know that they did not have a hitch or an installation guy there on Sunday. I had a 9 AM appointment, no one opened the door until 9:15 AM. When I came back to drop off the truck for the appointment the next time, they had already had the door locked 15 minutes before closing time. When I came back to pay for the hitch the next day, they had already put the cash drawer away an hour before closing! The cash out process was very long. Poor customer service in general. They constantly complained about how long they had been working that day while taking a personal phone call during a customers check out. They do not seem happy to be working in customer service. I would never do business with that location again... or uhaul in general. This was the worst experience. I would not recommend this company to anyone for hitch installation.
Monique P.The engine light was on but the initial “self-inspection†they had me do never told me to turn the car on. Also the odometer need a decimal place because I had a number a miles to drive and the second I went off the lot the odometer went up a mile clearly meaning it was at (xxxxx.9) but of course now that's one less mile I paid for but don't get to use.
COREYPATRICK U.I called this location to dispute the cleaning fee applied to my bill. I rented a truck and swept the bed clean after using it. I did not wash the bed but it was swept clean. Yet I was billed. So I challenged the charge with the location and they said it wasn't clean. Define CLEAN? It was swept, not washed. Am I also suppose to vacuum and wipe down the interior?
JOSEA M.Truck was clean and in good shape. Customer representatives were responsive and easy to deal with.
JULIO C.Jennifer provided EXCELLENT customer service.
EILEENPATRICIA H.I was given a 10 foot box truck the Tire Pressure Monitoring light was on. I asked Natasha to put in writing that I was not responsible for the light ,and she refused and was very rude about it. Bad customer service. And vehicles should not be released with mechanical issues no matter how minor.
DAVID C.The process was horrible. You changed my location three times and didn't tell me the truck was at the spot I reserved it at. Your company is horrible compared to others
Mark C.Renting a utility trailer became a real challenge with your site and locations.
KEVINP M.Had difficulty finding a rental truck. Sent to two locations before Poughkeepsie.
David L.They were ready upon pick up and upon return.
Anthony C.Nothing...it was a positive experience
Darlene P.Excellent Services
JEANNETTE H.The lights were not working well
SANTIAGO S.I was referred to a company of movers. The movers did not finish the job. They conducted the loading aspect of the job, but not the unloading aspect of the job. I had to do the unloading aspect of the job myself. I spent more money than I should.
ERNESTW H.Everything was fine here. Quick return.
Ulyana Y.Excellent service very friendly employees and very helpful.
LISAA B.All the Staff at this location from the desk to the garage are always efficient and helpful. That's why I only use this location, they take extra time to make the customer happy. ðŸ'ðŸ' up! However, how does U-Haul offer to sell these oversized grill tanks with no incentive? No half price fill up on your first or discounted on your futures. Hmmmm
Stephen L.Trailer had faulty signal lights that were intermittent. Wiring was taped up and likely had opens on occasion.
THOMASE S.Had locations changed on us causing us to have to find a cab twice and cost us extra expenses.
Audra W.I used the 24/7 mobile phone process. It took too long to get "verified."
Bruce W.I've recently rented a truck and when I went to returned I forgot a personal item in the truck. Went home and called the store. Lady told me she will look and if something comes up she'll call me. We went back to the store asap and the little dude who took my returned had stolen my item. Had it in his pocket the whole time. Very shameful person. The guys at front desk we're great but the ladies had bad attitudes. No good for business.
ANIBAL L.It is impossible to actually speak by phone with a store employee!
Nancy M.The online renting process was not as clear as it should be and I was frustrated when my order was not complete.. Employees were able to help me after hours and I truly appreciated that.
Lucas V.You can treat your customers with courtesy and respect and don't laugh at them when they have a complaint
Spencer P.Truck was virtually brand new, in excellent condition.
TIMOTHYM V.The people at the front desk were great but the return guy was not professional. He was very rude to me when I tried to return the van. He was not paying attention to the customer when I was trying to talk to him about the return. He was busy on other phone with other girl friends.
SONG C.I rented a 10' truck a day before my moving day when I went to pick it up they gave me a smaller vehicle, it was to small for my items, I complained and didn't get anywhere.the truck smelled like pee . Very unhappy I won't recommend this service.
Edith B.Always clean and professional
Kevin V.Train staff better. I went in person to rent a utility trailer and the 2 at the counter couldn't figure out what I wanted and gave me a price 2x more than it was. I went home, ordered online, returned to pick up. Poor, poor customer experience!!
Robert G.Opened early and drop off was quick and easy. ¡Gracias!
THOMAS R.Checking in the vehicle was a pain. It wouldnt accept my location on my phone which added about 40 more minutes to my trip. The ABs light came on throughout the trip.
rick D.You can use real people and real customer service instead of the appalling phone apps that don't work, take too much time and frustration to navigate and a total waste of my time. It took 40 minutes to get out of there this morning and the phone app didn't work on my phone or the employee's trying to help me. Likewise at drop-off. This is no way to treat customers and employees hate it too. We are people, not robots for your corporate profit.
Gregory H.I will definitely recommend this location going forward! The employees are great and treat you with respect and help you 110% with your rental. They work with you rather than against you.
ROBERTL T.It started from the website to the location and everything went seamless even when we returned the vehicle.
Gregory C.Staff were polite but no effective. Multiple times they interrupted each other while both were with customers and each time they stopped helping the customer to help the other staff for an extended period of time. In addition, it took 3 different people over 40 minutes to figure out how to credit a return.
HENRYCHARLES B.It would have been nice not to have to go inside and wait for keys when doing the mobile check out.
Carie D.This location put my life and the life of others in danger by giving me that truck. The truck needs an alignment and the power steering needs to be looked at by a mechanic. I had to hardest time trying to reach anyone for help. Please I had to drive the truck and extra hour and fifteen minutes because the Middletown location did not have the truck. I cried once I was on the highway way. I called roadside and sat on hold for the entire ride. This was an awful experience.
BRITTANYS N D.I was pleasantly "surprised" how friendly courteous, patient and helpful everyone I dealt with in this rental process! I particularly appreciate your new policy off dropping off your equipment and everything taken care of electronically. It is helpful and really speeds up a process that was one you never looked forward too. Everyone knew what they were doing and acted as a team.
David L.great staff
Thomas A.Truck was a nightmare. Steering wheel was sideways. Bad truck. But i have no choice I need it.
Alfredo M.Not happy at all they should be talked to or something they are rude and not helpful at all
ROGEROSCAR H.Andrew was very helpful
ROBERTA M.They went above and beyond to accommodate me. The manager was professional , friendly and very kind. I will definitely be recommending the Poughkeepsie store to all friends and family! Thank you Poughkeepsie U-HAUL
KELLYV B.Excellent customer service. I will return and recommend friends.
Henry K.I left my ex pass in the truck and the guy went to get it told me he had it and now they cant find it. Nobody is Willing to help me. So the guy calls asked if my last name was....and he tells them its wrapped in paper. The girl in there says it was wrapped it's no longer wrapped and there are 3 that dont match my number. Where is it? She said it was my fault for leaving it. What a responsible company!!!!!
WILMAM P.Arrived to drop off and got absolutely no guidance on how to return truck through the phone. Website would not properly work. Employees scattered like roaches when the lights are flipped on.
GREGORYMICHAEL I R.