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JOHN C.Customer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
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Good service
Maha N.Fast in & out
Bryant T.The store manager Jenifer was a delight and very nice to do business with!
Alison G.Great job
ROBERT III D.There were positives and negatives. The mileage was slightly off (4 miles) when I picked up. I couldn't reach anyone on the phone. I was charged for a second day of a rental even though I only rented for 4 hours. I couldn't get ahold of anyone to resolve this over the phone, so I had to drive over to fix it. However, once there, the team was professional and helpful and the manager was very kind and helpful and corrected the error. So, nothing major went wrong, and the team addressed minor issues.
Lee G.Was literally 10 minutes late returning my vehicle because I was waiting on line and was charged an extra day and was told they couldn't do anything about it tried calling all day no one answered the phone had to go to location
Gary M.Process too complicated. It very frustrating.
EKOW M.Very good service
THOMAS P.When I was given the truck there was half a tank , I filled it because I had to drive 70 miles, when I was done I only used 1/4 thank , I was not Credited for the extra gas left in the tank but was charged .90 cent for going over miles. NO GOOD! Like car rentals , Uhaul should start you off with fill tank and have customer return with full tank ….it's a pain to monitor how much gas you going to use on a long trip then try to fill it to 1/4 , 1/2, 3/4, tank , just give me a full tank and I will return a full tank, ….other then that it was great using Uhaul
MARKANTHONY D.Very pleased!
JACQUELINEM H.I am uncertain whom i had spoken to in attempting to extend my rantal. Whom ever the customer rep had been they seemed upset. They accused me of requesting a 4hr rental. I told them it was a default. They argued with me and told me i requested it. Why would a person commit to 4hrs when they pay for a day. Now it seems as if i am black listed as i can not get a resevation with in the next 6 weeks. The customer rep on the phone seemed angry and reluctantly extended my rental when at least one vehicle had been in the parking lot all week end. I am not certain if when aperson calls if it is redirected back to the locations but am uncertain why a person would be angry and argumentative about arental extension.
CHRISTOPHERROBER L.Driving west in the late hours of the afternoon I was unable to see the road or middle or side lines. The inside of the windshield was not cleaned from dust and grime. Nor was there any kind of paper towel to clean it.
BARRY S.The staff were all courteous and helpful. The store was clean and organized.
JUDITH G.When attempting to contact you during my rental I had trouble. Your online system is slow and at time unresponsive. When call is placed wait times have been exorbitant.
Lynn G.Your website is not very user friendly. Simplify the steps needed to get a reservation/quote.
THOMASJ M.Nothing really
Jazzmen W.I've rented trucks/vans here a few times in the past few years and just like today , no issues. Staff pleasant & attentive, , vehicle was available as booked, easy take & return processing.
Kathy L.Employees are good
Aaron T.The customer service associate last name irrazary? Went above and beyond. Awesome customer service. ¡Gracias!
JOSEMANUEL V.Generally, I was treated well and received very good service. My recommendation to the company is to return to paper documents that contain a written record of dents and other damages on the vehicle. I am not a supporter of using a personal mobile device to hold contracts and images of a vehicle.
John V.Be sure to indicate that the 6x12 trailer has less than a 6' opening at the ramp. I had to remove the mower deck, that weighs approximately 250lbs, in order to drive my tractor onto the trailer, Ann then muscle the deck onto trailer 😡
DAVID H.No improvement needed! Everyone is friendly, patient, efficient and knowledgeable. The facility is clean and well-equipped. Waiting time is at a minimum. Moving can be stressful, but the U-Haul of Poughkeepsie made my move pleasurable. Can't recommend it enough.
Francis L.Staff was slow and unprofessional during pick up, it took me an hour just to pick it up because they couldn't figure out how the system works. It took 15 minutes alone for the person to do the inspection hooked up to the truck. I left later and when I returned it I was 20 min past the time and I got charged another day rental fee
Frank A.The Poughkeepsie location was good but Newburgh and New Windsor are extremely poor. They canceled my reservation yesterday in new Windsor on my moving day with out notifying me. I'm still trying to get my guarantee reservation money they claim to provide. Service was horrible and I will NEVER use them again
Theresa P.No recommendations for improvement. Everything, from making the reservation online, picking up the vehicle and dropping it off was a pleasant experience. 5 stars âââââ
William G.I just feel like the fees are too much. It was 19.95 to rent the truck and when I return it my total is 98.00. I even put extra gas in the truck before returning it
Dominique G.great customer service
Stephen C.The truck was filthy and the air conditioner did not work
THERESEA S.keenan was very helpful and polite
OSCAR M.All associates were very friendly and helpful.
ERICD L.Love the new return procedure by pulling into the garage. I assume the truck interior is wiped down and disinfected. If so, you should advertise this more.
William C.Telephone contact not easy to use as automated system is bulky. Poughkeepsie has limited Verizon service so online is hard in spots. Tried to courtesy call to say we were behind for pickup but couldn't get thru on telephone call - in end wasn't a problem and service was great.
PAULMICHAEL C.hire more people to cut down on wait time when picking up
Richard L.The staff was exceptional. I actually enjoyed my visit.
JULIAANN C.Twice there has been confusion about payment. The difficulties with my most recent rental have still not been resolved.
Christopher D.Friendly, professional and quick to help, nice place to rent and go
BRIANSCOTT K.Truck was clean and worked well. I called the 800 # & they told me no trucks available one way. I pulled in and there were 13 avsilable, but not for one way. I went in and asked about availability. They said not for one way. Why is one way so hard to book? The girl at the desk was rude and a know it sll type. I would not go back to this location again. Also there are 3 people behind the desk ssf o why do I have to take pics, upload and go all that info that really seems like their job.....
samantha S.Uhaul interior cab sticker on front support beam (edge of windshield) indicated 11 foot clearance, while sticker on cargo area (visible from driver's side mirror) indicated 12 foot clearance. Would be helpful if interior cab sticker was higher (within eye level) and consistent measurements between the stickers. Serial# DC 1709T Arizona Plates AD 70019 Was a great experience overall, and I am consistently impressed with the usefulness of the appliance dolly (hand truck).
Michael Z.Everything was fine..Thank you
Stephen S.Customer service can be friendlier. I was not explained about truck insurance. I was not asked if email on file was correct. It was not. Never received a receipt.
JAIR J.Past year I have rented twice, both counter experiences were slow and burdensome.
Shawn M.Outstanding customer service. My truck was available, with the required amount of gas. Vehicle was clean, and experience was a pleasure from start to finish. I have always had excellent service here, which is why I only wish to go to this U-Haul location when I'm in the region. THANK YOU!!
LISAD H.Love U-Haul!
Sergio R.Only negative was a sort of rude person when I returned. Not anybody who helped me but a random other employee
DAVIDV G.Being able to return to different uhaul locations.
DANIELLE S.a little quicker . I had 4 customers ahead of me and wait time was 15 minuets.
Richard K.very helpful staff
Thomas W.99.9% positive transactions and interactions at this location. ... for many years. I am here for auto/transporter at least 3 times per month.
Jerry P.At time of returned location was closed but employees were still inside. Door had sign pointing to garage door when I asked employee from outside door a question she answered that they were closed and started laughing because my friend was trying to look into building three the glass. All I wanted was to ask the web site for returns. Service at pick up was great but returning was terrible.
EVARISTOM H.A very horrible experience which is an understatement.
Bethanne H.One ‘manager' was very unhelpful and unprofessional. The worker who set the trailer up was dismissive and un professional. Multiple phone calls were not helpful to resolve any issues. If possible, I would prefer to never go there again. Hard to believe it's still in business with this poor customer service!
DAVIDTODD S.Terrific service from NY to Miami, Florida
ISABEAU W.Shorter lines
CASSANDRAL J.Was charged gas even tho I brought it back with half tank after paying 10 at station so basically charged $30 for not even a quarter tank used. Also was a trash bag in back full of cans.
MICHAEL D.