Customer Reviews for U-Haul of North Hollywood

5,296 comentarios

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*)

(818) 763-4381

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was exceptional …

harvey R. 
Clasificación:
1.0

Vehicle was absolutely disgusting inside. Smelled like cigarettes, pee and feces. Felt terrible to sit inside and have to drive. I would not return to this location again and changed my view on uhaul as a whole.

Alexis J. 
Clasificación:
5.0

Had some trouble with equipment but the staff on location went above and beyond to help me out. ¡Gracias!

Louis H. 
Clasificación:
5.0

Wash the van.

steven C. 
Clasificación:
5.0

Fast and friendly service. Employees were very professional.

christopher C. 
Clasificación:
5.0

The U-Haul staff were respectful and professional in handling customer's transaction. Thank you so much.

emmanuel M. 
Clasificación:
3.0

Keep track of furniture dolleys. I had one ordered and they didn't have any. Also, I brought back the gas at the same level as I was given and your website automatically attempted to charge me. Please keep better track of what level gas is at so we don't have to go through this whole thing.

Kiana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruslan S. 
Clasificación:
5.0

Excellent service thank you very much

MEIR G. 
Clasificación:
5.0

My agent that checked me in was exceptional!

CATHLEEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pogos N. 
Clasificación:
5.0

El cliente no dejó un comentario.

meryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

neda L. 
Clasificación:
4.0

Gas in the tank when the truck was collected was several gallons lower than the level on the contract. Excellent desk staff who went out of their way to make the process simple.

JOHN P. 
Clasificación:
5.0

Excelente

Manuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

I have up with the mobile phone version of the experience as it needed a passport or two phone numbers and I was already at the location. But the person that assisted me in the store was very nice. And helpful.

Edward S. 
Clasificación:
5.0

The truck itself has transmission issues. Third gear would randomly push to 4-4.5k rpms and stay there for mins even when I took my foot off the gas and going down hill. It burned through gas and ultimately cost me more on moving than expected. Worried about breaking down, I stayed under 50 mph just make sure I would stay under 5k rpm. The truck should be inspected to prevent a future customer having to break down at the worst time.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN C. 
Clasificación:
5.0

Super helpfull!

Luisangel S. 
Clasificación:
2.0

Van was dirty, dust and dirt everywhere, empty Gatorade bottle under seat, no covid protocols followed. Van was provided with low gas and low oil, change oil message was on, back bumper felt weak when stepping on it, driver window was sticking when trying to roll it up.

AMY G. 
Clasificación:
3.0

Great customer service!

fabiola E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEIR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

My original location cancelled with only 35 mins notice and I had to rearrange on the day of moving. I was promised a $50 credit for not honouring the reservation, which never sufficed.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARD S. 
Clasificación:
5.0

The lady that helped me, I think the manager was really a good worker!

Dylan W. 
Clasificación:
5.0

Please check motor oil for oil change.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zia M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
3.0

I would say to just make sure that the person you speak to when asking for an extension, make sure they actually put it in the computer and make sure you ask for their name. That way, the manager won't call you talking about, "your rental is late, return it right now " with an attitude.

Nestor L. 
Clasificación:
5.0

Already have recommended this u haul because of the service you get at this location. Always friendly ,always professional, always a smooth pick up and drop off. Noho candles is always satisfied. We rent every 2nd week of the month……….. SMOOTH!

alfred A. 
Clasificación:
1.0

On August 31,2022 at 11:05 am, I rturned the car back, but on your end you marked that we returned the car back at 1:15pm and because of that I was charged extra. I contacted customer service and told the representative about my issue, they told me that they would email me a receipt and refund the extra charge that was made. To this day I still have not received the refund nor the receipt. When are you planning on refunding the extra charge.

ROBERT A. 
Clasificación:
5.0

AC didn't work and inside was pretty dirty. I understand its a rental truck, but spilled food drinks should be cleaned. Having no AC when its over 100* is not enjoyable experience.

ARUTYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hayk G. 
Clasificación:
2.0

Cargo van smelled STRONGLY of pee, AC didn't work so had to drive with the windows down in the rain, radio didn't work on the drivers side. Overall one of the worst quality moving vans I've ever used and it made me never want to use Uhaul again.

Sarah I. 
Clasificación:
1.0

The truck that we were provided with was not inspected properly: it had a balding tire tucked away in the back and it blew in the last hour of our trip leaving myself, my housemate (both of us women), and our caravan of 5 animals (in a separate vehicle) stranded by railroad tracks in the middle of nowhere for 3 hours. When a mechanic finally made it out to us he said, and I quote, “this tire shouldn't have even been on the road” and “it's bare and shredded”. When I called to complain, UHaul proceed to bounce us from person to person until finally we got a hold of the North Hollywood manager. A customer complaint was filed but they failed to get back to us in the promised 24-48 hours. Will be taking this further, someone could have been severely injured or died. I am extremely disappointed and displeased with our service thus far. We will never return to this location and anyone who rents from here should NOT trust this location to accurately inspect their vehicles. There are better UHaul locations to rent from in the area for your safety and peace of mind.

Xiomara H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
4.0

The staff was great @ North Hollywood U-Haul.

Abigail R. 
Clasificación:
3.0

If you're not going have the equipment I reserved available, then tell me before I show up so I can plan accordingly. The move I had today was twice as hard because I didn't have time to go buy a furniture dolly.

Moses V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTAK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando E. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Customer service is outstanding.

Jose B. 
Clasificación:
1.0

I was overcharged I called never got a call back. I was also given a truck that was turned in minutes before the swap out of the truck with no oil I was first given. I have pictures and uploaded them and can send them again with my starting miles I don't appreciate the poor communication & I also don't appreciate the poor customer service! You need more workers so they can diligently take care of each person CORRECTLY! I'm disgusted and I'm still waiting for a phone call

Amberlyn R. 
Clasificación:
5.0

It's dark at night

Antonio A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hayk G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin T. 
Clasificación:
5.0

The manager at the North Hollywood Victory Blvd. branch, who's name is Fair, is great. She is professional, smart and has a great sense of humor. A great team spirit there, and always a pleasure renting regularly at U-Haul at this location! Thank you. -Tod Hillman

Tod H. 
Clasificación:
5.0

Bird or tree droppings in the front hood. Guy promptly cleaned it off. Good truck and experience overall

Richard F. 
Clasificación:
2.0

People at the front gave me the keys told me to take pictures of the truck and walked off. When I got to the storage the truck was locked with a combination lock that only uhaul has the code so I had to drive back on my own mileage due to poor management from that store on not training people to pay attention to details. The guys took the lock and acknowledged they had forgotten.

Miguel R. 
Clasificación:
5.0

Very obliging clerk on the desk whose name I stupidly forgot to ask.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon S. 
Clasificación:
3.0

I was in and out of there within 15 minutes for the rental, also in and out within 10 minutes with the return. Good people

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

None, thanks!

Walter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

The gentleman that helped me was Austin, and he was great!

Andrea M. 
Clasificación:
4.0

Best service I've had from any U-Haul location. If I have to deal with U-Haul again, I'm coming here.

KEVIN A. 
Clasificación:
5.0

Create a more defined line in the waiting area so customers coming in are not confused over where to stand. There is the potential for fights to happen if someone is not clear. If you have two clerks then a sign should be set up so that the next person in line gets the next available employee.

Steven C. 
Clasificación:
5.0

Everything on point.(asi me gusta)..

IVAN N. 
Clasificación:
4.0

Check engine light was on. Maybe have agents check for that. Prepare for reservations. Another customer and I were basically put in a situation to “fight” for an appliance dolly, yet both of us made reservations days in advance. Fix the online, self check out system. I tried to do it, but then an agent ends up calling me in to the shop to finish up paperwork and I had to wait behind several other customers. This was the second time the “self” check-in didn't work for me.

Frank R. 
Clasificación:
5.0

I rent once a month and every time has been a smooth process. The manager and the other guys are always very helpful. Always satisfied thanks

Carla T. 
Clasificación:
4.0

Good employees

Martin V. 
Clasificación:
3.0

Customer Service was fantastic! Truck itself was not great but I didn't expect anything better.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

NELSON L. 
Clasificación:
5.0

Excellent friendly service.

ryan H. 
Clasificación:
5.0

Super nice guy checked me in. Read the gas volume; read the odometer; checked out that all equipment was returned

Thomas L. 
Clasificación:
1.0

The driveways were blocked, and then the person working there just left. They left with someone stuck in front of the office. We tried calling and no one was able to help us. It was a terrible, stressful and time consuming experience

Ashton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
3.0

The black guy hooked up my truck to the auto transporter well enough. But a woman working there parked a customers truck she was installing a hitch on right behind my auto transporter blocking me. I told her to move it anywhere but right behind my rig so I could finish. She moved it but it was close enough to make it hairy to mount my vehicle. Causing me to back into a trailer hitch, putting a small dent in my car, Otherwise it was a less cramped location for Southern CA.

Corey S. 
Clasificación:
5.0

Great customer service. Good dutiful personnel. No need to improve anything. Great experience today!

Robbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Callista A. 
Clasificación:
4.0

Uhaul is often unreliable, but this location was organized and helpful.

Leigh N. 
Clasificación:
3.0

The staff were kind and efficient, however I was surprised that the gas tank was empty and had to go immediately put gas in the truck. When I alerted the staff, they said that siphoning was a huge problem. That's sad, but it should have been checked before being assigned/released to me.

Sharon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Remy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kartik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
2.0

Get rid of the homeless in the front entrance you can't even drive thru the gate

Carlos R. 
Clasificación:
3.0

Equipment worked. Straps would be replaced soon. They are a bit worn

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie H. 
Clasificación:
5.0

Fast, quick and professional service.

Michael Y. 
Clasificación:
3.0

The location is ok- not the best neighborhood. No on-site parking for cars so limited to street parking. Check in and out was a breeze.

Dianne D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tapan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
4.0

Overall it's excellent. Parking is a bit disorderly. Staff is great! 4.5 stars

Wayne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

verry good

ANGELO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kira H. 
Clasificación:
5.0

Fidel is excellent, very helpful and professional

Tod H. 
No se han enviado comentarios para esta ubicación.

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