Customer Reviews for U-Haul of Minneapolis

10981 comentarios

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy drop off. Didn't take 5 minutes. Person outside ready to help. Drive up, drop off. Very polite.

CHRISTINE E. 
Rating:
1.0

There were 4 employees “working.” I was only person in line. They waited two minutes to help me as they talked about who was swapping shifts with whom. They seemed annoyed I was there. Also, is it permissible to smoke pot at work? The smell was abundant in the garage area and inside the customer service space.

colleen S. 
Rating:
1.0

Make sure you put down the right miles. Don't lie to the customer about getting a month free storage. When its not free. I was charged 214.00 for storage plus another 71.00 for mileage when the truck said 1000 miles less when I got to my destination. Yea doesn't make any sence right. I would like some type on compensation for all of this. I can't believe what I went through.

DEREK W. 
Rating:
1.0

Help the customer and do not tell them to fo online and make changes. Have good customer service, not sleepy and cranky. Take customers to unit and go over things. This was ridiculous 😒 1/4 tank.of gas? It should be full when you pick it up and clean!! There was coffee spilled all over truck I had to clean up! Couldn't even see through the windshield it was so dirty with bugs. And it cost $500 more for a smaller truck than 18 months ago. Wth?

Tanya C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
3.0

App was slow for verification.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
3.0

The area was busy making it difficult to get back onto the street. The parking was minimal.

Charleen M. 
Rating:
4.0

Couldn't drop off after hours as the web app on the phone would not accept any of my photos for odometer/gas gauge readings -- it just kept reloading the page, losing the odometer and gas reading I entered. Next day, dropping keys off was much easier

ROMAN PAVLOVICH B. 
Rating:
5.0

Customer did not leave a comment.

TREVOR W. 
Rating:
5.0

That guy Malachi above and beyond customer service skills

malachi C. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
4.0

Staff using inappropriate language and slightly unprofessional behavior in front of client

TC T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

Staff need to be more friendly, and helping. Also, I was charge an extra $19.12 for gas when I already filled the gas to the proper line as it was when I rented the pickup truck. Might want to look into your staffing and find out why they charging customers for extra gas.. or due a walk through with the customer at the end, when we bring the vehicle back to drop off.

Cleavion W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

PARKER S. 
Rating:
1.0

I was told to go to 3 locations to find a Uhaul before I finally got to a location that actually had the truck I requested. When I finally got my truck it was in terrible condition. The mirrors couldn't be adjusted and really was not safe to drive. On top of it all I ended up getting charged much more than I was originally quoted, including a fuel charge even though I filled the truck right before returning it.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
1.0

Van hadnt been cleaned out from previous use. Staff were incredibly unhelpful. Check out took an age. Parking on return was a joke - had to street park along with about ten others because the lot was completely full and overflowing. If I could do it all again, I'd never rent this.

Laurie L. 
Rating:
5.0

How much gas in the tank was misreported on the paper - essentially forcing me to return it with more than when I left.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

JASMINE L. 
Rating:
3.0

The location of this office is great. The staff could be friendlier, I've used UHaul several times before and the treatment was always more professional, the staff wasn't rude or impolite, just dry, short, mumbling, etc. Could use CS training.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Your online interface is very clear and efficient.

Terrance R. 
Rating:
5.0

Customer did not leave a comment.

Bethany W. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
4.0

The dollies I reserved were not there, I was not able to rent them even though I made the appointment weeks before, also the gas tank started off as below what was told to us, but besides that, everything was great 👍

AMY Y. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
2.0

I didnt have a problem with this location however, my previous reservation "expired". When I arrived, there was no truck, I called and waited for 30 min until someone was able to help me. Then, I had to drive to a different location to pick up the truck (15 miles away).

ILITCH G. 
Rating:
5.0

Can't think of anything.

David E. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
4.0

Why did it cost $31.00 more to take it back to one of 3 U-Haul offices in my own city. Or 31.00 less to take it to 1 of three offices in a near by city? That is not customer service. that is a rip off.

REINHARD B. 
Rating:
5.0

It was great! Give those workers a raise

Caleigh S. 
Rating:
5.0

The staff was very friendly and even offered masks to the people who walked in without one! Gotta love the trailer/public health combo :)

SARA O. 
Rating:
5.0

Customer did not leave a comment.

LACIEMICHELLE B. 
Rating:
4.0

No Comment

DEREK M. 
Rating:
5.0

Truly, it was just a simply and easy transaction from the pickup to the drop off. I reserved the reservation ahead of time, so it was quite the smooth transition.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Hans C. 
Rating:
5.0

Love this location as we've used them before for either rental or just rental return/one-way contracts. Very organized and clean area. Staff was very helpful in addressing the issues we had on the front-end.

Jay P. 
Rating:
2.0

Customer did not leave a comment.

MARTIN D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Though their parking lot was jammed with trucks and trailers everything was orderly and taken care of. The experience was excellent.

William C. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

The van interior was dirty with what looked like construction dust. Also only later in the rental when my spouse was driving behind me, we realized the rear brake lights were not working which is really unsafe especially when driving a large unfamiliar vehicle.

Jessica C. 
Rating:
3.0

Kind of slow lines. I thought we could check out without lines.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

JANE A. 
Rating:
5.0

Customer did not leave a comment.

ERICA M. 
Rating:
4.0

Customer did not leave a comment.

lewis G. 
Rating:
1.0

Their bullshit website check in process didn't work so they charge me for an extra day and I've spent an hour on the phone trying to get my $30 back and it's clearly designed to just make it so that I

ANDREW I. 
Rating:
4.0

Have't seen my final receipt yet by e-mail, but this group at this location did an excellent job. Professional and quick. Worked out very well for us. Thanks

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

KRISTY V. 
Rating:
5.0

The employee that helped me was excellent, fast and courteous. top notch help.

Donald S. 
Rating:
4.0

Have the trailer at the point where it was rented.

ROBERT W. 
Rating:
5.0

First time experience using U-Haul and it was great all around. The 5x8 trailer held more than expected and made our move much easier. Will definitely comeback.

Mary W. 
Rating:
2.0

I had to wait outside for 30 minutes before I even spoke to an employee to get my truck. If you know you will be busy, there should be enough staff to support that.

Anna T. 
Rating:
4.0

Customer did not leave a comment.

Gerald O. 
Rating:
3.0

Too crowded

Lukas E. 
Rating:
4.0

I picked up my truck - pleasant experience. I did notice as I drove to my location that the gas tank was not as full as they indicated on my document. It said the truck had 1/4 tank but it did not. It was between 1/8 and 1/4, but closer to the 1/8. I took a picture at 9:31 that morning to document this. I printed the picture later when I was back home so I could bring it in. Uhaul said they would not accept the photo because it was taken 5 hours after check-in. I explained that I took it in the morning but just printed it now. I have the proof on my phone. When I got my email receipt, the showed a charge for gas and the gas indicator was between 1/4 and 1/8. I filled it to 1/4 tank just 3 blocks from the Uhaul center. They claimed it was not at 1/4, it was under. This is a scam....they tell you you started with more gas when you start and tell you the tank was not as full as it was. The justification I got on the phone was that I didn't get the $30 fine for not returning it with the right amount of gas so I should be happy. Well, I am not. I want the fuel surcharge refunded....and they won't do it.

Patricia C. 
Rating:
4.0

had to wait a while to return vehicle.

WILLIAM K. 
Rating:
5.0

Bigger parking lot!

Julianne P. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

Stood at sight for 10 min without anyone helping.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Siqi K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
1.0

when I checked out the truck the travel wrap bag was open and thrown everywhere. The car was full of cigarette ashes. When I return the car they refused to talk to me instead they were too busy talking amongst themselves even though I was the only person there. As soon as you open the door it smells like weed in the building. Overcharged me for fuel when I filled up the tank to where I got it. Did not refund me when I went under my estimated mileage. This is insane

DEAVEN G. 
Rating:
1.0

I complained today that it was not fair to expect customers to read the fine print about having to do something online, but the employee wouldn't waver the extra fees. I barely ever rent a car, so I did not know there was something I had to do online. Just because I was late through no fault of my own (the Speedway had all pumps closed), I was late with the return, and assumed depositing the key was enough. It's just sleazy to charge customers double like that without some kind of verbal help - something only nasty companies do. I was expecting better, both from this company and the generally friendly folks in Minneapolis.

JOSEPH S. 
Rating:
5.0

The gentleman at the Nicollet Ave store was very professional.

William R. 
Rating:
5.0

Customer did not leave a comment.

STEWART J. 
Rating:
5.0

Customer did not leave a comment.

Nelledid C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
2.0

You had 2 staff total, this happened before. You need 4 staff on weekends, especially at the end/beginning of the month. The staff work very hard, just 2 of them for 35 return/ check out. This is on U haul not the staff there

SAM S. 
Rating:
1.0

Customer did not leave a comment.

DEAN H. 
Rating:
2.0

Customer service was lacking. Environment did not seem controlled.

Jamie K. 
Rating:
5.0

Counter staff was great.

Kevin A. 
Rating:
5.0

Staff was very helpful and effecient. Very knowledgeable of drop off procedure.

Adam B. 
Rating:
2.0

Everything went great, however I did refill gas before dropping off the Uhaul, and I was still charged for gas and refill.

Connor S. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

The were super friendly and provided great service. The easiest drop off I have had in memory

James C. 
Rating:
5.0

Excellent service, accommodated a special request, extremely polite and responsive. Highly recommend.

David V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Sketchy area but those guys are on it. Fast, effective and efficient, friendly, helpful and informative.

Robert L. 
Rating:
1.0

I rented a 5x8 trailer from U Haul of Minneapolis, located at 3245 Nicollet Ave, Minneapolis. This was a one way rental and the pickup location was changed twice by U Haul, even though I requested it 2 weeks ahead of time. This location was 25 miles from where we were living, but we had to go through downtown Minneapolis. The original location was only 8 miles. We got to the rental center mid afternoon and to their credit they had my reservation. There were 3 young men at the counter. One was watching a video on his phone at full volume. One was just sitting there talking to some one on his phone. I had my wife with me and all that was coming out of his mouth were F*** bombs. It was embarrassing for my wife, and she and I were very uncomfortable even being there. South Minneapolis is a rough neighborhood. The one who was trying to do the paperwork asked the one watching the video to get the trailer. He initially refused, but finally did so. We took the trailer back to our apartment. When we opened the door the next day to begin loading I found about 20 U haul moving blankets inside. See the picture. I called the number on the contract and told the man who answered about the blankets. He told me to just bring them back. My response was “If you want them come and get them. I have movers showing up in 15 minutes.” He told me “Just throw them away” I did just that.

BERT N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
4.0

The truck was quite dirty inside. The front hood had about 10 squashed bugs on it. The truck cargo area had dried mud everywhere. The interior smelled like smoke. The condition of this truck was quite surprising as I had rented a truck 2 days previous that was very clean inside and out.

ALAN J. 
Rating:
2.0

I was called and asked to return the trailer I picked up because they gave me the wrong one. I was unable as we were too far along in what we were using the trailer for. Additionally I had the trailer a total of 50 hours, I told them when I Picked it up at 1PM, that I would be returning it by 3PM the date of the pick up and they said that was fine. They called me at 2:50PM, when I was in route, asking when I was going to return the trailer, I told them I was in route. I was then charged a 3rd day. If I had to pay for 72 hours, why are they calling me at 50 hours asking when I was returning it. Very disorganized and I feel like I was overcharged!

Sam T. 
Rating:
5.0

Customer did not leave a comment.

ali R. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
No reviews have been submitted for this location.

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