Customer Reviews for U-Haul of Minneapolis

11,937 comentarios

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Vinny was professional, courteous, and very efficient processing my order and getting me on the road.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelsey S. 
Clasificación:
3.0

Check engine light on. I couldn't use the app for checking in so waited a long time in line

Jabri W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
5.0

The windshield was plastered all over with thick dried dead bugs. It took a lot of scrubbing to get it acceptably clear.

Michael B. 
Clasificación:
5.0

Nothing. You are the best company in America.

Daniel W. 
Clasificación:
4.0

Thanks and see you again.

tracy G. 
Clasificación:
1.0

The person at the store was not good. There were multiple vans blocking the way and it took so long to pick up and drop off. Pathetic customer service. There were trucks available. he said there are not trucks available and I had to book online.

Pratibha S. 
Clasificación:
5.0

I don't remember the name of the woman on the phone, but she helped us tremendously find a more appropriately sized truck closer to our pickup location and reorganized things quickly and efficiently for us. Wonderful wonderful customer service.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David U. 
Clasificación:
5.0

The worked through the line quickly and got me on my way. And return was super easy!

Jill C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby E. 
Clasificación:
5.0

staff was very ppolite

Scott S. 
Clasificación:
1.0

I returned the truck with OVER the amount of gas from when I picked it up. I will not be gouged for this error on your part! If it was under that amount, I can only assume that someone at the drop off station used it for some other purpose after I dropped it off! I'm VERY DISAPPOINTED ! Jim Smart

James S. 
Clasificación:
5.0

Nothing, I had a great experience and the staff were very helpful.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro F. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
Clasificación:
5.0

Don't cheat people out there money

kevin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
4.0

It took me a minute to find the key drop box, which was on one of the garage doors. It would be helpful if the photo showing the drop box location was taken on site.

ALEXANDER A. 
Clasificación:
4.0

The two workers were very helpful and the van was brand new

Edward K. 
Clasificación:
5.0

Trailer was dirty inside and out, but they really don't have a good area to wash them, so totally understandable. Great people!

Dominic Y. 
Clasificación:
4.0

It was a long line of people when l got there at 10:30 am. It was clear that the customer service representative needed help. Try to have at least two people up front on Saturdays.

larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie B. 
Clasificación:
5.0

Website checkout didn't work well, and I had to take pictures of the truck and enter milage 4 separate times in the rain.

Alexander B. 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake B. 
Clasificación:
3.0

Original request was for 5 am pickup, it was somehow switched to 7am and then the app pickup didn't work and so we had to wait until someone arrived late (7:20) at the location to check us out manually along with a bunch of other people that were waiting. I get that things happen and you arrive late but a basic apology would have been a great place to start. Luckily everyone there seemed pretty chill.

Brian M. 
Clasificación:
3.0

Only challenge was finding a gas station close by. There was one across the street - all pumps were empty.

Keith H. 
Clasificación:
5.0

Please ensure that the Neighborhood U-haul centers actually answer their phones and respond to voicemails. I had originally chosen a location close to my home, which was then changed by u-haul, which made my pickup time unreasonable. I called and left messages to change said time that went unanswered. The truck I was supposed to pick up was released to someone else before I got to the site. Thankfully dispatch routed me to a third location that accommodated my request except that they had no furniture dollies available. This painful part of the rental experience could have easily avoided. I appreciate the dispatcher and the GM at the third location for saving my day of furniture hauling, but will never use the secondary location chosen by u-haul for my rental.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY S. 
Clasificación:
5.0

Nothing everything was great . Customer service was excellent 

GENISE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YURIY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

The after hours key drop box was unlocked so a person could grab a handful of keys and take whatever they wanted. I tried calling to report this but had to leave a voicemail. I was uncomfortable leaving the van there but had no other choice. The van was also filled with gas when I picked it up and somehow I burned through 4 gallons by driving 9 miles. It's such awful mileage, I probably wont rent again. I was also unaware of the $20 after hours drop off charge. Would've been nice to know this at the point of reservation. I might've chosen a different location with an earlier pick up.

Beth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
3.0

Better customer relationships from the customer reps. They act like the customers are not there while they laugh and watch tic tok videos amongst themselves.

CHIAZOKAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Everyone did great! I appreciate their cooperation.

Matthew M. 
Clasificación:
4.0

the trailer was extremely dirty inside and had oil on the side of it that got all over our belongings.

Eric S. 
Clasificación:
5.0

Very good staff there were no long waiting and lines and it was a quick transaction with good staff.

Jessica T. 
Clasificación:
2.0

employees were not very kind or helpful

bella S. 
Clasificación:
4.0

Dollies with straps would be a good addition. two-wheel dollies without straps are not quite as useful.

Thomas F. 
Clasificación:
2.0

I was charged twice for the mattress bag I ordered and was never refunded

Anna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
5.0

El cliente no dejó un comentario.

william S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
3.0

The only negative parts of the experience were related to the facility itself, being fairly small. Obviously there's not much to be done about it, as everyone's fighting for the limited space in the city, but it did make pickup and drop off a bit more stressful. Having to maneuver a large truck that you don't have much experience with in a tight lot with other vehicles driving in and out makes it a little more difficult than some other facilities. Also parking is limited, so you have to park on the street (36th St has decent space), and then leave your vehicle there and go pick up the truck. Overall great experience though, most of the process of reserving, pickup, and drop off was fairly quick and painless. You can do the entire process from start to finish on your phone without needing to go inside the store, which is nice. Truck had a full tank when I picked it up, and everything was clean and well labeled.

Ryan S. 
Clasificación:
2.0

The truck had several warning lights on, a broken mirror, and a missing window crank. The staff at the location were doing great, but there were only two of them, so I waited in line for 45 minutes before picking up my truck, which delayed my move a bit.

Emma D. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Raegan H. 
Clasificación:
5.0

My experience was excellent. I dealt with 3-4 different guys, they were professsional, polite, and funny. 5 stars all around!

Kala R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

van has rear left turn signal out., two cracks in windshield the van cargo area was not swept.

joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB O. 
Clasificación:
5.0

Guy behind the counter was great!

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M. 
Clasificación:
5.0

Vincent was very helpful.

PATRICIA Y. 
Clasificación:
5.0

Employees were excellent at managing the rentals in the small parking lot allotted. They also helped me get going in my rental van when the mobile app wasn't working. Possible improvements: The location has such a small parking lot and no place to leave a parked car when picking up a rental. The mobile app did not work. I waited more than 20 minutes for verification of my rental, which ultimately never happened through the app. This was a big delay to my morning.

Adrianna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessicah T. 
Clasificación:
3.0

Inner city. Kind of scary. I had 2 questions on my bill, one of which was answered and one of which was not. I paid an extra $40 for late fee, but was told that it should be only $20. The attendant did not help to figure that out. I just ended up agreeing to pay it so I could get out of there.

Jeffrey L. 
Clasificación:
2.0

The check-in app was not working when I tried to return the vehicle at 10pm at night. So, I had to drive home (using more gas and mileage) to bring it back in the morning to ensure that I wouldn't have to pay the $20 fee for having not checked it in online. The next morning, the app was also not working....it would not let me take a photo of the odometer. Very disappointing and make my rental cost more than I thought it would.

Emma P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

I think the staff handled everything more quickly and politely than I could have asked.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G. 
Clasificación:
1.0

I was overcharged! The gas line was incorrect and the manager saw that and told me to go to . u-haul.com To correct it instead of him making the changes, I was charged an extended fee and two days when it's not true! This was horrible!

Faith P. 
Clasificación:
5.0

The inside was not clean as there were hair that looked like pet hair all over the seats however it smelled really nice

Sokim V. 
Clasificación:
1.0

Just about everything.

Mike H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba