Customer Reviews for U-Haul of Landa Park

4,736 comentarios

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Harrison and Elijah handled my rental reservation perfectly and professionally from beginning to end. Everything went smoothly, the truck was waiting for me upon my arrival, I checked in and away I went. I wouldn't change a thing! Thank you, Elijah and Harrison, keep up the outstanding work!!

Yeshiva H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thea F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rudy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwana P. 
Clasificación:
5.0

Some of the tie down rails on the trailer walls have slots that are too small and narrow for a tie down strap hook. You can barely get a rope through the slot. This problem has existed for years. I thought by now U-Haul would have fixed this problem.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
3.0

The truck that I reserved was not at the location. I had to settle for a smaller one which made our move more difficult.

David M. 
Clasificación:
5.0

Anthony was very helpful in making this a smooth rental experience.

KYLE ANTHONY S. 
Clasificación:
4.0

This was not the location I reserved a truck nor was it the size I reserved. I did not receive any notification of the change and this ended up costing me more money and time. In addition, when I tried to call, I was on hold for 30 minutes and then got hung up on. The gentleman at the location were very nice however, I do not plan to use Uhaul again if there are other options nor will I recommend Uhaul. VERY disappointed!!

Taylor D. 
Clasificación:
5.0

The young man noticed I had paid for supplies I never received. He worked diligently trying to refund

Cathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce F. 
Clasificación:
1.0

Service was really bad.not at store online you had to wait for ever. Customer service put my order 9 pm instead of am.so I had to get a truck next day.neveragain will I rent a U hale.

Faye L. 
Clasificación:
1.0

Communication throughout the team needs improvement

Gabriel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

You guys do need to invest in some furniture dollies. Do not offer them on your website if they are not going to be available. They are ALWAYS gone.

JOHN N. 
Clasificación:
4.0

App is terrible

Michael J. 
Clasificación:
5.0

Service was quick friendly and efficient

Jeanette P. 
Clasificación:
3.0

Barely talked to me when I turned in the keys… didn't look at the reservation either. Initially rented for 2 days… didn't use for 2 days. Should've gotten money back.

Matt O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph H. 
Clasificación:
5.0

The trailer I used to rent didn't have a ramp and was around $20. This last one was $15 and a motorcycle trailer with a ramp. The ramp is nice but it's extremely heavy and very difficult to raise and lower.

Leslie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
4.0

Very friendly staff and helpful

Caraline M. 
Clasificación:
3.0

Update your website with accurate locations for renting and returning

Lewis Y. 
Clasificación:
3.0

So crowded hard to get in and out. Asked for help and were told " no more customers today" all we had was a question. And over all for a car trailer it was right at 200 dollars. Outrageous price.

Michhaela D. 
Clasificación:
2.0

Just didn't care

George D. 
Clasificación:
5.0

Excellent experience. One employee on particular is so friendly and helpful. Sorry I don't know his name.

Keith G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
5.0

Very quick and easy return.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

I got a trailer with faulty wiring that kept blowing my brake light fuses leaving me stranded twice. I tried to call customer service, waited over an hour on the phone only to be hung up on and they did not take my issue or my request for a refund seriously. Will NEVER use Uhaul again.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Everyone was great. The staff was professional and dedicated to taking care of each customer that walked through the door.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Very pleasant and helpful staff

Simon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
4.0

BEWARE! 6x12' GARDEN TRAILER IS ONLY 4.5' WIDE. VERY MISLEADING! PLAN TO REQUEST REFUND IN GOOD FAITH.

WILLIAM G. 
Clasificación:
5.0

Timely and professional service!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori O. 
Clasificación:
5.0

Nothing required. Helpful and fast.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ozzy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa G. 
Clasificación:
3.0

It was very difficult to get in and out of, for a company where people who don't drive big trucks are expected to drive big trucks, it can be a bit intimidating to have such a small space to maneuver.

Justin H. 
Clasificación:
5.0

Great customer service l!

david L. 
Clasificación:
5.0

The only thing I feel needs improvement is the space. The lot is overcrowded and small, but the service was fantastic. The place was busy each time we went in, the guys were hustling to get everyone taken care of as quickly as possible. They did a great job.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhavin P. 
Clasificación:
4.0

Clean the inside of the windows. Especially the front windshield

Gail P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark W. 
Clasificación:
5.0

Love, love this place. Customer service is outstanding!

Edna J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ted B. 
Clasificación:
5.0

Great guys running the store

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

Very professional and friendly! The price was perfect! Gracias

elijah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
2.0

The only reason there are not 0 stars is due to the staff. This whole experience was otherwise ridiculous. When I made the reservation for 6/9, it was stated in the reservation that I had until 6/12 to load. When I arrived at Landa park I was informed I only had that day, 6/9, to load according to whoever dropped the box off. The reasoning being Landa Park does not deal with U-boxes and does not have the space for the U-Box. So why was Landa Park even a location option to book a U-box at? After dealing with scheduling, they had the box stay an extra day so I could load it with ALL of my stuff, which was the reason for getting this U-box in the first place, you know, to transport ALL of my belongings. The box made it to the destination promptly. It was delivered to my location for unloading, and only a day was allotted to unload. I mean thank goodness everything worked out for unloading because that window was also small. Then come to find that the locking mechanism for the U-box is only secured with four screws that could easily be removed allowing for the box to be opened wherever someone has a Phillips screwdriver. A stool was broken inside the U box as well as some kitchen ware. I will not be using this service again nor recommending it to anyone due to the inconvenience and anxiety it induced in an already anxiety riddled situation.

Jessica E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randa O. 
Clasificación:
5.0

Personnel were great.

Sherman M. 
Clasificación:
5.0

Seth is Absolutely  customer Service and very knowledgeable informative for my Husband and myself and gracefully welcoming us witj his presence smiles and would recommended to our families thank you so much my husband retirement military Airforce 82 years old drove the truck and safely going to get loaded from San Antonio to our new home New Braunfels and only us 3 of us helping each other loading took us much longer with my bad knee his shoulder injuries we managed with dolly helped us tremendously. Once again thank you so much for amazing service Seth done for us and understanding ❤️ Ellen and Bruce

ellen J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

The only problem was the transfer of driver license front and back didn't transfer ti the shop computer and we had to do the process multiple times to get it to work. The service techs say this is a common problem so you might have your IT people look at their software and process. I delayed my check out process about 10-15 minutes. The service techs at the counter were great and very helpful.

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MargaretAlaine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Everything was smooth and efficient. No glitches or hitches.

James H. 
Clasificación:
4.0

Have the vehicles clean the van had a bunch of animal hair and fleece and the van was very dirty and needed a good washing thank you

Arturo E. 
Clasificación:
3.0

Small lot, crowded. Good service

Chris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANVEL M. 
Clasificación:
5.0

Like it the way it is.

Edna J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA W. 
Clasificación:
5.0

Second time to use this location. Super fast service. Those men work hard and fast

Reanna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GATTIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonny A. 
Clasificación:
5.0

The service was prompt and efficient all my questions were answered well.

Paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig M. 
Clasificación:
5.0

Everything was great keep up the good work.

James F. 
Clasificación:
5.0

just did the afterhours drop off/key drop in box. i did receive the final statement 1 thing in the morning with no issues. that was nice.

TYRA L. 
Clasificación:
4.0

I pulled up and he was outside to help. And working by himself from what I could tell.

Brandon G. 
Clasificación:
3.0

The size of the rented trailer was charged as and marked as 5ft x 9 ft but the width of the trailer is actually 4 ft. This limited our ability to have the space needed for the move. The pro is that this location had a large inventory. The uhaul employee was helpful with help repairing the faulty wiring on the trailer. The staff was friendly.

Samuel P G. 
Clasificación:
5.0

The vehicle was as clean as it could be for 111,000 miles. It is getting old and tired.

Gary H. 
Clasificación:
5.0

Best U-Haul experience I have ever had. All 4 of their team members were fantastic and super helpful. Highly recommend this location.!!

Michael Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

End the price gouging.

forrest W. 
No se han enviado comentarios para esta ubicación.

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