Customer Reviews for U-Haul of Landa Park

4,863 comentarios

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The return was very quick and efficient.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatianna M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Honey B. 
Clasificación:
5.0

The guy assisting was on it. He was the only person there but he was quick to respond to everyone and to say that he was multi-tasking would be an understatement.

xavier L. 
Clasificación:
5.0

Drop off location was great, customer service was terrible. Had to argue with multiple people after multiple hang ups trying to resolve an unknown contract change by someone within uhaul. The 7th or 8th person I talked to finally fixed the issue

Jeremy Y. 
Clasificación:
3.0

The hitch looks great and the price was not too bad. However, when booking online we received an email confirmation of our appointment. We showed up at the appointment time but they could not install the hitch because the appointment was not confirmed via phone. No one from U-Haul called me and there was no indication that the appointment needed to be confirmed via phone on the website. We drove an hour to get there. The New Braunfels Landa Park location has too small of a parking lot. It is crowded and difficult to navigate. An employee complained about there being stuff in the trunk of our car but we had no idea that hitch installs required trunk access. Communicating this prior to the install would be an improvement.

Bret E. 
Clasificación:
4.0

Nothing.

robert B. 
Clasificación:
2.0

The location is a small cramped old gas station No parking lot room Great team

Theodore A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Everything was perfect except: I rented for 18 hours, returned returned it after 5 1/2 hours at 3:30 pm, and woke up this morning to a credit card charge of $20 for an after hours return. I called, received an apology and a $22 dollar refund. While I am very satisfied with the resolution, had I not checked my credit card it would have carried.

John C. 
Clasificación:
5.0

Fast and friendly service, U-Haul had the truck I reserved ready. ¡Gracias!

Bruce C. 
Clasificación:
3.0

Make sure trailer tires have proper air. This location is small and hard to access

Blake S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dora P. 
Clasificación:
5.0

Fast in and out for pick up and return. Employee's are great.

CIndy T. 
Clasificación:
3.0

Location is on a feeder road easy to spot but very small lot kind of crowded with equipment feels as if you're going to hit something in the parking lot.

Ruben M. 
Clasificación:
3.0

Offer to show vehicle and its features. Provide a walk through so customer can be familiar with operating the vehicle before leaving the lot. I felt abandoned (and therefore unsafe as an operator) when i picked up the vehicle. FOD all over the lot.

gilbet F. 
Clasificación:
3.0

Fuel cap was not secured, so there was some fuel spillage right from the start. Exhaust leak into the cab, so i had to drive with the windows open. Lights in the rear section would not come on without leaving the ignition on, and the driver's door open (that shouldnt happen). Fuel level was not at 7/8's of tank it was at 3/4's.

FRANK B. 
Clasificación:
5.0

U Haul needs to expedite providing more moving pads / blankets to this location. Appears they are faced with not being able to fulfill customer need. When we picked up they on had 3. When we returned a customer was needing more. The three I returned were all they had available. This location was great but seems odd they have a regular shortage of blankets (according to what we were told)

Milton U. 
Clasificación:
5.0

Rob was very knowledgeable, and processed the agreement very efficiently. Ample adjacent free street parking. Easy access from both quite side streets and the frontage road

Darren W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
4.0

Great customer service!

Patricia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Klaus W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charith A. 
Clasificación:
3.0

too cluttered,

Charman G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette R. 
Clasificación:
1.0

We were charged for an additional day rental and have not been credited the error!

Jose M. 
Clasificación:
5.0

Service was great. And Quick.

Sam T. 
Clasificación:
5.0

Convenient location with excellent professional staff that demonstrates how to use the equipment. Friendly customer service at a value price for rental of truck and other items. Will be calling on them in the future when I need to move to my forever home. Highly recommended location.

Ruben I. 
Clasificación:
2.0

They did not have all of the equipment that I had RESERVED! What good is a reservation if it's not there when you need it? And the employees didn't care whether I got my job done or not. It's a shameful and pathetic way to do business; but a great way to go out of business.

Thomas B. 
Clasificación:
5.0

Guy that helped me was curious and helpful. Great guy

Wayne B. 
Clasificación:
3.0

Don't put a sign at the vehicle drop off to wait in the vehicle. We waited and no one came out. If there is only one employee and they're busy, then the customer sits there wasting time.

nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adnan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerran H. 
Clasificación:
3.0

Getting the rental was easy, truck did the job. My problem is getting charged for after hours drop off, when It was dropped off a little after 5, and my vehicles dash cam proves it. Pretty shady if you ask me and it might be just $20 but I'm not going to let that go for principle.

Cheyenne S. 
Clasificación:
5.0

Employee got me out quickly

santos C. 
Clasificación:
5.0

Thank you u haul....

BARBARA M. 
Clasificación:
5.0

The people were knowledgeable and friendly.. they ere organized .. can't improve on perfection..👍

Jackie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

The renting process is ridiculous! Sending me a link to make me take a “selfie” then uploading a pic of my drivers license is ridiculous! I will never rent from uhaul again.

Adrian A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerardo G. 
Clasificación:
5.0

Customer Service Rep Seth, was quick, precise, and friendly. He had the contract completed in a jiffy. Seth made sure the trailer was secured and set up properly. It was hot and they were busy but a smile never left his face. I will be using this location in the future as well as recommending it to others. Ed Rollins

Ed R. 
Clasificación:
4.0

Location should always wash the truck and test all the features. One of the windshield wipers had to be replaced before I could leave. Staff was very friendly and helpful and quickly replace the wiper.

Jordan A. 
Clasificación:
2.0

I chose this specific location because it said it still had mattress bags, I asked the white guy for some because we were missing some so he said “ok, just a sec” and went to the back. He didn't return, I walked outside to talk to my mom, went back inside and he was just sitting there looking into space. I asked him if he found the mattress bags and he said “uh…. uh…. oh…. uh….” and went to the back again. The entire process took at least forty five minutes and should not have. I will not be using this dealer location again just because of how frustrating the staff was.

Marin U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vinny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry N. 
Clasificación:
4.0

The guy I picked up the trailer from was trying to rush me off the property with the trailer. I took pictures of the trailer and asked for the trailer safety pin that's supposed to go in the trailer coupler. He said I could buy one. That was U Haul policy. I tried to explain he is wrong. This should be chained on every trailer. He just wanted to argue. UHaul is responsible for safety chains and safety pins on their trailers not the person renting it. The customer is responsible for the hitches and plug connections on and to their vehicle. Someone in Management for U Haul needs to step up and address this safety issue or the employee I dealt with at pick up. The facility lot needs less trucks and trailers for the property size. To congested. The employee I checked in the trailer with when I brought it back was professional and asked if everything worked and was okay with that trailer. I told him yes thanks for asking. I told him the trailers should have a safety coupler pin on them and per DPS they should not be on the road without them. FYI. I have a Class A CDL License and have be driving trucks and towing trailers much larger then U Haul has for 40 years and been in one fender bender. I would say that's a pretty good record and I know what I'm talking about.

Dwayne W. 
Clasificación:
5.0

Very professional customer service with nice equipment

Ben T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim P. 
Clasificación:
5.0

The service provided by Anthony was exceptional! Anthony is a great asset to U-Haul, and he should be commended and rewarded for his professional and exceptional service!

Diana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhese H. 
Clasificación:
5.0

Excellent and fast service

Howard Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronden A. 
Clasificación:
5.0

Service reps Travis and Anthony were very professional and efficient. Answered my questions thoroughly.

Liza S. 
Clasificación:
3.0

Though I checked out the trailer at 11:00am and returned it at 3pm (same day), the employee forgot to put it in the system and I ended up getting a $20 late fee!

Keith G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEYTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara G. 
Clasificación:
5.0

Not happy with the additional requirements for photo. Driver's license already has a picture and security of customer information data is extremely important these days.

KENNETH L. 
Clasificación:
5.0

Wash windshields on vehicles

Russell W. 
Clasificación:
4.0

El cliente no dejó un comentario.

alyssa P. 
Clasificación:
5.0

Can't think of any way it could have been better.

Danette R. 
Clasificación:
5.0

N/C

Hector M. 
Clasificación:
5.0

Great customer service made our move seamless.

Kathi U. 
Clasificación:
1.0

Product great - location terrible

gary S. 
Clasificación:
5.0

Fast and easy process. Made the rental reservation online, easy pick up and after hours return. Thanks for making it simple to get my project handled.

Tracy H. 
Clasificación:
3.0

Start with doing an inspection of the equipment before giving it to the next customer. License plate light was out caused me to be pulled over. Second.. if a customer is paying $1.500 to rent a truck I feel like the headlights shoud be clean and glass cleaned inside and out. Windshield had a nasty film and foot prints on the inside and dead bug splatter all over the outside. The truck ran great but the mileage was not quite as suggested. About 2mi a gallon less. At between 63 and65 mph.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
3.0

Customer service can improve. Their policy if you pay cash is insane. I was told if I paid cash I had to also leave a $75 deposit ?? So weird.

Viviana L. 
Clasificación:
4.0

Good location and easily accessible. This location may want to get a bigger site or add on.

Kenneth L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
1.0

App and website did not work for after hours drop off. Property was dirty and staff was rude and unprofessional. Will not use U-Haul for another move.

Chase P. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara M. 
Clasificación:
5.0

More parking would be nice, but I understand

Royce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

Needs a bigger facility.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamira C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle G. 
Clasificación:
5.0

Guys were nice. Made the process very quick and easy.

Bill N. 
Clasificación:
5.0

Turn in was fast and courteous he was very busy the day I turned it in but still took the time to unhook great job and I thank you

David R. 
Clasificación:
3.0

Site looks to have outgrown current location. May want to get a bigger site that offers storage as well.

Kenneth L. 
Clasificación:
4.0

Overall the experience was good, the truck I rented was extremely dirty on the outside and smelled of smoke. I did take pics if needed. I would also not that the driverside sun visor was missing. The staff and experience overall was good.

robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
1.0

Overcharged. Turned vehicle in an hour early plus less miles driven than expected. Still charged full amount. Would not recommend.

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

A quick and easy pickup!

Powell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
No se han enviado comentarios para esta ubicación.

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