Customer Reviews for U-Haul of Landa Park

5,377 reviews

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave, Next to Morris Glass Company)

(830) 629-5831

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave, Next to Morris Glass Company)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dillinger Gaytan 
Rating:
5.0

A Good, Friendly Clerk, Rod, helped me to get done what was a Necessity! 🙏😇

dana daddona 
Rating:
5.0

Customer did not leave a comment.

Aaron Smith 
Rating:
5.0

Customer did not leave a comment.

Raynaldo Castro 
Rating:
5.0

The rental process is very quick and easy here. Trucks are ready when you arrive on scheduled reservations. Positive location to rent from.

Robert Thompson 
Rating:
4.0

Customer did not leave a comment.

Thomas Cummings 
Rating:
4.0

Customer did not leave a comment.

Danny Kelly 
Rating:
5.0

To Whom it may concern you guys did a great Job taking care of the customers .

Juan Ornelas 
Rating:
4.0

I got the most efficient service ever! My hitch wasn’t as safe as I thought and the service rep took care to suggest a new ball, prepped it, and got me loaded. Thanks!

KELLY VISNAK 
Rating:
5.0

Customer did not leave a comment.

LAURA GANGEME 
Rating:
5.0

Efficient, courteous, and respectful. Great value for the money!

Lance Mays 
Rating:
3.0

I was rented a bigger more expensive trailer instead of a smaller less expensive one. I think because the more xpensive one was put and ready, and the one I really needed wasn't in the front.

Mark Davies 
Rating:
4.0

Customer did not leave a comment.

JUSTIN LANG 
Rating:
4.0

Customer did not leave a comment.

Chad Schraeder 
Rating:
5.0

Everything was great. Had additional supplies I needed last minute.

Shelly Shinnick 
Rating:
1.0

When the uhaul employee was unhooking the trailer it rolled forward and hit the tailgate of my truck, taking the paint off down to bare metal. I said something to the employee and they responded with "oh did that happen when they hooked it up" I said no you just did it, and they said no I didn't. Horrible. Absolutely horrible. If employees are not strong enough to handle the trailers then do not have then unhook them and push them by hand. I won't be using uhaul again, and will tell others not to either.

Douglas Bauer 
Rating:
4.0

Customer did not leave a comment.

Kathy Goodell 
Rating:
3.0

The area is too congested.

THOMAS WILSON 
Rating:
5.0

Nothing The UHaul facility is well maintained and organized

George Lewis 
Rating:
4.0

Customer service was great friendly staff and quick service

Eric Moreno 
Rating:
5.0

Your staff are amazing! Thank you for your quick, courteous, and helpful service!

KELLY VISNAK 
Rating:
5.0

Always a great experience. I have rented here several times and all the staff are very kind and professional.

matt carr 
Rating:
3.0

Customer did not leave a comment.

Zach Hulsey 
Rating:
1.0

I have never been treated so poorly by people in my entire life. This could’ve been the easiest transaction ever. It’s almost as if they went out of the way to make this entire experience as miserable as possible. I am not the type of person to ever complain or leave a bad review. I pray no one else has to be put through this. Customer service is the only ones that were helpful and kind. Unfortunately the only thing they can do is report it back to the location manager that was pissed I even made a complaint in the first place. As a very consistent U-Haul user I feel embarrassed,disappointed,and just outright enraged.

Katherine Martin 
Rating:
5.0

Customer did not leave a comment.

Rodney Fellers 
Rating:
5.0

Customer did not leave a comment.

Lisa Gladstone 
Rating:
4.0

Only complaint is that they had me back a trailer into an extremely tight area with no assistance and around a fueling station. The location is cramped and the request seemed a little unreasonable. While I have lots of experience backing trailers, someone who did not have experience would have had a great challenge.

Robert Quattlebaum 
Rating:
5.0

Customer did not leave a comment.

Monty Heins 
Rating:
5.0

Rep was courfteous and very helpful. Took time to explain process and costs.

Donald Turner 
Rating:
5.0

Knowledgeable staff makes this process so easy.

John McNeley 
Rating:
5.0

Customer did not leave a comment.

Dave McKee 
Rating:
5.0

Customer did not leave a comment.

Philip Hunt 
Rating:
3.0

New in the area and dropped off equipment after hours with the use of the app.

Cynthia Alvarez 
Rating:
5.0

Customer did not leave a comment.

Karma Delgado 
Rating:
5.0

Customer did not leave a comment.

Joseph Sykes 
Rating:
4.0

The rental representative who helped me was prompt, polite, friendly and professional. Thanks to him.

Gilbert Bejarano 
Rating:
5.0

Everything was great.

Scott Winters 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEVENSON 
Rating:
5.0

Keep up the good work and friendly staff.

Rick Martinez 
Rating:
5.0

Customer did not leave a comment.

Stan Ulman 
Rating:
3.0

Just realized that the Uhaul associate charged me $13 for fuel upon drop off. I informed him that the truck was empty when I picked it up. Please refund my money.

Chantell Solomon 
Rating:
5.0

Anthony was the absolute best! He truly cares deeply about his customers and the service provided to them. Anthony goes above and beyond and that is greatly appreciated. U-Haul is lucky to have him on their team. Thank you Anthony! Aaron

AARON LUNA 
Rating:
5.0

Customer did not leave a comment.

Charles Armand 
Rating:
5.0

The trailer leaked water into the cargo area. Personal contents got wet.

Ryan Mason 
Rating:
5.0

Rob & Anthony were extremely helpful and provided excellent customer service. Thanks Landa Park U-haul, we’ll be back!

Bryan Boydstun 
Rating:
1.0

Returned the truck with 14 miles used, was told the fuel wasn’t where it was supposed to be and charged for 3 gallons. Replace the truck if it only gets 4.6 miles per gallon. Nickle and diming your customers is a quick way to lose them.

Josh Holland 
Rating:
5.0

Just keep doing what your doing, providing great customer service.

JUNE GRAHAM 
Rating:
5.0

Maybe get a firm location of the rental vehicle... there were a lot of them outside that were similar

Charles Henderson 
Rating:
5.0

Customer did not leave a comment.

jose ceja 
Rating:
3.0

Customer did not leave a comment.

Terry Urban 
Rating:
5.0

Customer did not leave a comment.

Eric Colocho 
Rating:
1.0

I dropped the trailer off 15 minutes before it was due (during business hours) but there was no one in sight to help me (they were all busy evidently). I parked the trailer in the same spot it was in when I picked it up, disconnected it, and left. This location charged my card an additional $20 “After Hours Service Fee”. I’m not sure what it means, but it seems like left to me. I’d like my money back.

Michael Barton 
Rating:
5.0

This is where I do all my business and will continue to do my business and I will send others to this location.

George Lewis 
Rating:
4.0

Customer did not leave a comment.

Patricia Mossburg 
Rating:
5.0

Customer did not leave a comment.

Nelly Rodriguez 
Rating:
5.0

Customer did not leave a comment.

sonya garcia 
Rating:
5.0

Customer did not leave a comment.

Dorothy McKay 
Rating:
5.0

Customer did not leave a comment.

Oscar Sanchez 
Rating:
3.0

Customer did not leave a comment.

Christine Askew 
Rating:
1.0

The employee who worked at this location was EXTREMELY rude. When I went to turn in the truck he told me "you failed to read the instructions given to you". Would never return to this location.

Dixie Williams 
Rating:
5.0

Customer did not leave a comment.

Troy Brown 
Rating:
5.0

I use this U-Haul location each time because the guys there are knowledgeable, professional and helpful.

Pamela Harding 
Rating:
5.0

Customer did not leave a comment.

Jeff Harper 
Rating:
5.0

Elijah and his team were a pleasure to do business with. They were very knowledgeable which helped the process of renting a tow dolly through U-Haul. I will absolutely tell anyone they are a 5 star U-Haul facility. Thank you all for the great customer service given today.

Melinda Bond 
Rating:
5.0

Excellent service!!

Jon Shepherd 
Rating:
2.0

Customer did not leave a comment.

Alexus Stoerner 
Rating:
5.0

Online services worked great

Sally Martinez 
Rating:
5.0

Customer did not leave a comment.

Chris Heagan 
Rating:
5.0

No issues at all. Easy pick up and delivery

Samson Krueger 
Rating:
5.0

Customer did not leave a comment.

Ashleen Bagnulo 
Rating:
5.0

Windshield wipers stiff and didn’t wipe well. No speed control for a 400 mile one way rental.

Douglas Draeger 
Rating:
3.0

Customer did not leave a comment.

paul eppright 
Rating:
4.0

Customer did not leave a comment.

Christian Mueller 
Rating:
5.0

Customer did not leave a comment.

Carlos Arevalo 
Rating:
5.0

Manager and crew were outstanding. Very good customer service.

william daeschner 
Rating:
5.0

Easy to work with excellent personnel, and great attitude

James Maclauchlan 
Rating:
5.0

Customer did not leave a comment.

Ramona Zickwolfe 
Rating:
5.0

best experience with u-haul i ever had, from the website to customer service who handled my last minute adjustments to the reservations to the friendly and efficient staff at the u-haul center on IH 35 (Landa Park) who made the pickup and dropoff so easy. thanks!

Edward Canton 
Rating:
5.0

Customer did not leave a comment.

Anita Prudente 
Rating:
4.0

Customer did not leave a comment.

LESLIE STAAS 
Rating:
5.0

Customer did not leave a comment.

Allison Petersen 
Rating:
2.0

They couldn’t find the key to the first truck. The second truck had a flat and the kid knew it had a flat before handing us the key. The kid also said we had the truck for 24 hours, even though we said we should be back by 4pm. We got back at 4:55 pm and were charged an other safe move fee and rental fee. Thank goodness the phone rep refunded the double charges.

Lisa Batdorf 
Rating:
5.0

Customer did not leave a comment.

Elsa Henderson 
Rating:
3.0

There is one thing that got my attention since I begin my errands and that was the loud noise coming from somewhere, good thing I only took me few hour to complete my round so the pain was little. But I would not go to a long journey on that vehicle driving or not. Thanks.

ernesto uribe 
Rating:
5.0

Customer did not leave a comment.

Rito Perez 
Rating:
5.0

Thanks!

Gary Goldstone 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JUNGERSEN 
Rating:
5.0

The Staff member who checked us in was excellent, friendly, and efficient. We will return to that location for future rental needs.

Dorothy McKay 
Rating:
5.0

The gentleman that helped us was very helpful.

Janie Cappetta 
Rating:
5.0

Customer did not leave a comment.

Mario Aguirre 
Rating:
3.0

Customer did not leave a comment.

Joshua Sasser 
Rating:
4.0

This location is always helpful

ANDREW HOLICK 
Rating:
5.0

Personnel were knowledgeable at this location. Thanks!

PETER AXELSON 
Rating:
5.0

I had an issue with the return date. I was postponed in returning the unit and Ray called and inquired about what was happening. I explained and extended the return date without any problems. The return was smooth and very quick. I was unhitched and out the door in under 5 minutes. An outstanding experience.

DAVID NIX 
Rating:
5.0

Customer did not leave a comment.

GARY FRIEND 
Rating:
5.0

Customer did not leave a comment.

Richard Quinnette 
Rating:
1.0

The boys that were working, there were very unprofessional looking the way they dress their hair was not pulled back, their scrunchie looking.

diane alverez 
Rating:
5.0

Customer did not leave a comment.

Nina Delrio 
Rating:
5.0

Nothing

Miles Pollok 
Rating:
5.0

Customer did not leave a comment.

Brad Lind 
No reviews have been submitted for this location.

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