Customer Reviews for U-Haul of Lakewood

5,854 comentarios

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Klerissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
4.0

Was a backup to original location that lost my trailer ordered. This location was small but efficient.

EUGENE N. 
Clasificación:
1.0

Work on customer service. Person who hitched and unhitched trailer was good, management was rude.

Luis Z. 
Clasificación:
5.0

Very easy drop off!

Carol N. 
Clasificación:
1.0

Staffing levels. Line moves way to slow.

Joseph C. 
Clasificación:
5.0

Everything went very well

Timothy W. 
Clasificación:
5.0

Great Team. Thanks

JONATHAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandor V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Parker T. 
Clasificación:
2.0

Passenger side mirror would not stay in position. Padlock would not lock. I was overcharged for fuel.

CHAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbyjoe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKisha L. 
Clasificación:
5.0

I think everything was just fine the employees were nice willing to work with you

Alexander V. 
Clasificación:
5.0

Dillon the manager was friendly, professional, and thorough. I was driving the truck out of the lot in no time. When I returned, he was able to diagnose some minor body damage and assess responsibility. I was impressed with his willingness to clarify my responsibility and get me back on the road quickly. Great job and I will refer back to this store whenever possible. ¡Gracias!

GEORGE M. 
Clasificación:
5.0

The lakewood bridgeport Uhaul is my go to location. They are always fast and ready to help figure out your move. They have always been very quick to help in my emergency situations. Trucks are always clean and in top shape. I appreciate their business.

Amber L. 
Clasificación:
3.0

One of the employees used this truck to blast rap music (another employee warned me that might happen). The truck was clean on the inside very dirty on the outside.

Howard A. 
Clasificación:
1.0

Get bigger trucks. Don't cancel orders.

peter S. 
Clasificación:
5.0

I was quite confused how a $19.95 truck rental could end up as a $189 charge. I feel like that's false advertising!

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie D. 
Clasificación:
5.0

The “Excellent” rating for the pick up location is based on the actual location I was able to pick up my rental trailer. I used the Uhaul.com site to place my rental on July 10th for a July 23rd pick up. The original location said they didn't have a trailer and said Uhaul was to call and let me know where I can pick up a trailer. I received a call and headed to another location. 3 minutes from arriving at this location, I received a call that they don't have the trailer as the one I was going to be picking up was actually in a crash and not available. 3-1/2 hours after I was originally scheduled to pick up a trailer, I arrived at the final pick up location. The two guys there were great and very helpful in getting me a trailer.

Frank J. 
Clasificación:
5.0

Was the best moving rental place I have ever visited. Hands down the friendliest and made to process enjoyable.

randall J. 
Clasificación:
3.0

Location layout is confusing and difficult to navigate. Have staff dedicated to being in the office so customers are not waiting or train staff to acknowledge customers and let them know they'll be helped shortly.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina M. 
Clasificación:
5.0

Amazing customer service by far!

Joshua D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kawika Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

sang M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

It would be nice if you had a place for handicap parking. The location is great and the employees that service it are excellent.

alvin L. 
Clasificación:
3.0

Again never asked about millage so was charged for a single mile. Dropped off truck no problem but did not get receipt till next day.

Andrea E. 
Clasificación:
5.0

Francheska was the best! Great attitude and very helpful. Promote ahead of peers.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoud A. 
Clasificación:
1.0

We where given a quote and it was not kept.

Kirk M. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANTHONY JAMES V. 
Clasificación:
5.0

Appreciate the service ! Very friendly and definitely would use this place again . Everything was so easy .

valerie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Symbria W. 
Clasificación:
2.0

Very under staffed. Had to wait 1/2 hour to be helped. Then I couldn't return the uhaul trailer to location that I had reserved in Tacoma

Brian D. 
Clasificación:
5.0

Service was good

Graham N. 
Clasificación:
5.0

I was pleased with the service and return as well

earl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
4.0

Very friendly location and heads to the character Ronald who's seems to be the glue making this process easy-to-use. Get this man some help or hire more versions of him. These trucks seem to be getting better as time goes on, thank you UHAUL.

akililua T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
4.0

Waiting time is too long always you have to wait at least 20 minutes to get done and maybe more even though you already have a booking done online ! Always short of stuff this location

Hashem M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaylyn H. 
Clasificación:
5.0

Great place for my business

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seanpaul B. 
Clasificación:
1.0

odometer rigged, don't go there you travel 1.6 miles you are being charged for 3 miles, it's sad cause you're paying $ 1.39 per mile not recommended

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Charging rate per mile is outrageous and will not come back for that reason. Store was very good but it is too expensive. Cheaper to rent a truck at rental for distant moving.

Joshua K. 
Clasificación:
5.0

Just maintain the quality customer service l received. The office staff was very thorough.

REUBEN A. 
Clasificación:
5.0

Was assisted by a very charming lady. Keep it up.

phyllis K. 
Clasificación:
5.0

Respectful, funny and professional.

LEWIS N. 
Clasificación:
5.0

Customer service rep Ron was of great help. He went above and beyond helping customer after customer. I definitely noticed his hard work and dedication. He deserves to be recognized and even promoted if the possibility arises.

earnest S. 
Clasificación:
5.0

have more blankets available. We had a reservation 1 month ahead of time but the store did not have all thst we needed, forcing us to buy additional at great expence. Moving is expensive. That was an uneccesary burden we could ill afford.

HOPE H. 
Clasificación:
5.0

Customer rep at pickup was awesome.

Kristine G. 
Clasificación:
4.0

I bought the accident insurance because sometimes things happen. I had an accident. I got charged an extra $150 because I had an accident even though the insurance was supposed to cover it all. Basically my bill went from $150 for rental and milage and insurance to almost $300.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

The staff were awesome and listened to my needs.

LOUISE S. 
Clasificación:
5.0

I called in to extend my rental. There's another booking! YOU MUST bring it back! Well sorry but real life and moving sometimes takes extra time.

Jonathan N. 
Clasificación:
5.0

The representative behind the counter was really nice and good at her job! Thank you for a pleasant experience!

Cindy F. 
Clasificación:
1.0

Don't give someone a truck already on a quarter tank then charge them for refuel fee.

Jason S. 
Clasificación:
5.0

The two staff people were very good at their job and it was a pleasure working with them. In this day and age customer service is typically lacking, however, these two were nice, helpful and honestly funny! Very refreshing!

Lauri H. 
Clasificación:
5.0

The enclosed trailer was clean, in good shape and functioned as designed. Check out and check in procedures were smooth. No issues. Travis

Travis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mag S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timisha B. 
Clasificación:
4.0

Install a bell so you know when there are customers waiting.

Kevin O. 
Clasificación:
5.0

Extraordinario servicio al cliente

veronica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

zelda J. 
Clasificación:
4.0

While using your location Abram, Cincere and Ronald made what would've been a tough move fun. Thanks these guys.

Ronald T. 
Clasificación:
5.0

The young lady who assisted me was exceptionally kind!

Tiffany R. 
Clasificación:
5.0

Just easy to work with. Got right in and out!

TOBY K. 
Clasificación:
5.0

The uhaul employees were very helpful and the uhaul website reservation integration is a plus. I really like the paperless experience.

Matthew V. 
Clasificación:
5.0

I was charged for an utility dolly for 2 days when I didn't use a dolly.

Brian M. 
Clasificación:
4.0

I reserved two furniture dollies and upon pick up, I was told there were none available. I don't really understand why it's an option to reserve them if nobody keeps track of how many you have or what's available. I'm pregnant and without the dolly, I had a really hard time with the move. Otherwise everything was great though!

Devin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
4.0

Great location. Customer service is great.

Victor R. 
Clasificación:
2.0

Nothing particularly bad about this location, other than they were slow. But U-Haul, as a company, gets a thumbs down from me. They changed my pickup location twice, then called 2 minutes before my friends arrived to help me with the move to say that they accidentally gave away my truck and there were none in the area they could replace it with. To their credit, they did find me a truck at yet another location within 15 minutes. And your website to specify drop off time and location did not work for me, but why did I have to do that when I told them in person? And I tried to call, but there was a 40-minute wait. Who has time for that when they're in the middle of a move? And again, I had already told them when and where I was going to drop it off. Why do I have to duplicate my work?

tamela B. 
Clasificación:
5.0

Great customer service! Thank you!

BEATRICE B. 
Clasificación:
5.0

The staff were polite and helpful.

Noelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen R. 
Clasificación:
5.0

nothing .

PURITY W. 
Clasificación:
5.0

The staff was really great. They made it easy and less stressful!

sierra s.  |  Overall Experience 
Clasificación:
3.0

The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Christopher S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
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  • Ícono de propano
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