Customer Reviews for U-Haul of Lakewood

5,616 comentarios

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

I had picked up two different Cargo vans within a week or so, second van had the dash plastic broken and never replaced or cleaned out. Same Van that the person inventoried at a higher gas than was there. ~Staff I interacted with was great, General Manager was friendly and on it! 18 year old was doing amazing for a youngster

NATHAN T. 
Clasificación:
3.0

The call center when the tell the customers about the price of the rental they need to put the info in the order

ALFONSO M. 
Clasificación:
5.0

Luke was Great

TISHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELLISA S. 
Clasificación:
5.0

.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin J. 
Clasificación:
5.0

I've used this place a couple times now and I have nothing but the most respect for these kids I think they do an awesome job and I would recommend them to anybody

CARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONG L. 
Clasificación:
1.0

I called and scheduled for a 26 foot truck fir the location in Spanaway, and the next day I was on my way to get it when they called and said that there Tru ckbwontvstart and I would have to go to Lakewood and when I got there they only had a 20 foot truck which made me have to not only drive futher from my moving place I had to pay for more miles

MAURICE H. 
Clasificación:
5.0

I love the staff they are all AWESOME!!

LINNEA MICHELLE M. 
Clasificación:
3.0

Have a few parking spots available for customers, if at all possible. Otherwise, I had a great experience.

Kasha R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COMLANVI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa Y. 
Clasificación:
5.0

Employees were amazing, friendly and polite.

JONIQUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

a seamless experience

DALE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE G. 
Clasificación:
4.0

Exterior of vehicle was filthy and muddy & the interior smelled as if someone has very recently smoked an entire pack of cigarettes. The young man who checked me out and received the vehicle when I returned it was very nice knowledgeable and professional.

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA M. 
Clasificación:
5.0

Nice and quick customer service.

JESUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINEE R. 
Clasificación:
5.0

Great customer service!! Thank you for helping clean the snow off the vehicle!! Great job!!

JOHN TILTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
1.0

Horrible experience. Wasn't given information on how to properly use the trailer, other than how to hook up and take off. Wasn't given any safety information on how to safely operate the equipment. This resulted in having to keep it longer than anticipated and an enormous amount of stress, not to mention additional charges. I also have filed a claim with the Attorney General's office for the state of Washington. The service, or lack of was egregious at best. I will never rent from uhaul again and will tell anyone who will listen to do the same. So disappointed in a company that I had previously respected. You lost a customer for good.

DANNETTE LYNNE F. 
Clasificación:
2.0

Ordered 12 furniture pads, was told they didn't have 12 and they gave me 6, but when I opened the truck I had none and then was told they don't have any. It also took 30 minutes to return the truck.

BENJAMIN O. 
Clasificación:
5.0

Great place. Friendly team. Easy to use.

SUSAN K. 
Clasificación:
5.0

Very helpful staff. Thanks again.

BRANT S. 
Clasificación:
2.0

Honestly the employees working there that day ranged from very helpful . To need some training to rude. When I say rude . When you see a customer waiting and you go to the back and ignore them and a fellow employee asking for help while waiting on another customer. And instead the young man that was outside moving vehicles is trying to help and needs help to figure out how to help us. And the other gentleman is just acting oblivious and then decides to help with someone else as if we were not even there to begin with and then tells the young man to hand my husband a mask and the original customer next to us has not been wearing one the whole time and he has walked past her several times but targets my husband standing 6ft away and I had to say in front of the young man trying to help us as best as he knew how SHE MUST BE SPECIAL NOT TO HAVE TO WEAR A MASK and then the young man had to wave a mask in her face because she was ignoring him. The original man saying that about NOT even to my husband was a whole level are rude and Pick out one from the crowd. The young women who helped us as the young man who was trying his best. WAS great but was doing double duty. She ended up handing us the keys and telling us to use an app to inspect the vehicle as people were starting to come in at that point. I really feel that the older gentleman being selective as to who he wanted to help . Set the tone for our evaluation. And we were spending SEVERAL 1000 dollars. YOU would think being that we are older could have been a little nicer. VERSES chastising and slinging barbs at the young man trying. to help. NEVER thought I would be writing a review on uhaul wow have times changed since we did all those DITTY. Moves with my husband's military moves

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M C. 
Clasificación:
4.0

Very quick and friendly turn-in. Also liked the variety of equipment for rent and for sale. Check-out took a long time, though. Thanks for a great trailer.

COLLIN G. 
Clasificación:
5.0

I worked with an outstanding young man, Christian. His birthday is today! His customer service skills are that of a seasoned professional. The computers were down and a line was forming. Christian explained what was going on. He took control and informed everyone why there was no movement. He found out who he could process while the system was down and took care of those individuals so they would not have to wait unnecessarily. He made me feel like I was more than just a customer there to rent a truck. I see this young man being very successful in life. Kudos to Christian. I hope the company recognizes his value.

KIMBERLY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER L. 
Clasificación:
5.0

Staff was very friendly and because I had rented online, I was able to get in and out quickly. Trailer towed easily. Will rent again from here.

ROBERT E. 
Clasificación:
5.0

This time the vehicle was dirty on the inside with Merle. But the vehicle did run properly so it was no big deal. The customer service at both locations was great so no complaints from me.

CAMERON A. 
Clasificación:
1.0

El cliente no dejó un comentario.

SERGIO M. 
Clasificación:
5.0

Had a wonderful experience. Luke was very helpful and super nice. Thanks so much!

APRIL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDIE G. 
Clasificación:
5.0

Nothing. Great service.

Timothy D. 
Clasificación:
5.0

Make sure that the MILAGE is correct for the next customer!

ELVIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE U. 
Clasificación:
4.0

They were great, got some packing supplies and the small truck. Finished earlier than expected and pricing was adjusted.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY EUGENE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
1.0

Post clear and concise after hours drop off instructions with a prominent displayed and secured drop box for the keys! Also make sure all employees are on the same page when it comes to informing customers of the 1/4 fuel tank rule. When I picked up the truck it was already at 3/8's as previously annotated and a fuel credit was applied however I did not receive the entire credit because I returned it at the same level (3/8) and not at 1/4 which was never explained to me! Therefore I only received a partial credit...🙄

MARK G. 
Clasificación:
4.0

PARKING!!!!!! There is no dang parking :) LUKE was AWESOME!

NICK F. 
Clasificación:
5.0

The only improvement I recommend is to arrange the customer parking area. It gets very busy and there's no where to pull in or get out of the way unless you back out onto the street which is very dangerous.

SAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

NEFTALI Z. 
Clasificación:
5.0

The 2 guys that were there in the morning when I picked up the truck were so friendly and kind. They helped me and talked me through everything. Great service

JOSHUA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN S. 
Clasificación:
5.0

Everything was perfect and super easy to pick up/drop off. Excellent customer service.

PATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO B. 
Clasificación:
5.0

The two people who helped me at pickup and drop off were awesome! Amazing customer service.

Gregory M. 
Clasificación:
3.0

Service technician didn't connect the receiver correctly to the vehicle resulting in the trailer falling off on the interstate

ROBERT JAMES D. 
Clasificación:
5.0

The customer service was great

JOSE M. 
Clasificación:
5.0

Enjoyed working with the people and will always bring my business back to them

TARA K. 
Clasificación:
5.0

To me the personal, serviced your company customers very well. Thank you very much!

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERHII B. 
Clasificación:
5.0

Luke was so great! Really friendly and helpful. Made a stressful moving situation more pleasant. Couldn't ask for better service!

TAYLOR S. 
Clasificación:
5.0

Both ladies we interacted with while picking and dropping off were professional and very friendly!

KRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

EMPLOYEES WERE VERY COURTEOUS AND HELPFUL, EQUIPMENT WAS READY AND IN EXCELLENT CONDITION. VERY GOOD EXPERIENCE AT LAKEWOOD ON PACIFIC HIGHWAY SW.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISABELA H. 
Clasificación:
5.0

Great customer service I look forward to using your services in the very near future 😊👍🏾👍🏾

MICHAEL C. 
Clasificación:
1.0

Yeah this place is a JOKE, you have 2 KIDS trying to run the place but give us wrong trucks and done know their elbow to their a**hole. Then they want to charge me extra money but not tell me why. RIDICULOUS. CHRISTIAN REDDING is a JOKE so is the other guy. WILL NEVER COME BACK HERE!!!

DAVID C. 
Clasificación:
5.0

Both Christian and Luke provided my excellent customer service. Customer service is always what I look for when I go into any establishment. These 2 gentlemen provided exactly that. Thanks to them I will definitely recommend this location.

ASHLEY R. 
Clasificación:
5.0

Great customer service from the beginning to the end of the service! Great job team!!

JOHN TILTON M. 
Clasificación:
5.0

An excellent experience. Better than expected

LARRY V. 
Clasificación:
5.0

Luke Lettner helped me, I would just like to say thank you and give him major props he was super helpful. I appreciated him and all his efforts. I will absolutely be back if I ever need it... He deserves a raise.

MICHELLE RUTH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA H. 
Clasificación:
2.0

Actually have the truck I reserved at the time and location I reserved it. Was sent to another location and delayed by 6 hours!!!!

JESSICA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEAN-PIERRE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
4.0

this is my "go to" uhaul location! Have used it a few times always pleased with staff, location, and willingness to help with any snafu that arises!

SANDRA L. 
Clasificación:
3.0

Be more compassionate to why The uhaul was late and especially only 15 minutes late when it was there fault in the first place for bad internet information!

DENNIS B. 
Clasificación:
5.0

Attendant was professional and helpful.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOFFER T. 
Clasificación:
5.0

The staff at this location were very helpful, very professional and very pleasant to work with in renting the equipment.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
2.0

This store needs more staff and a better understanding of what u haul has available. When I picked up the tow dolly it was undersized and I was not informed that they had a bigger dolly. The straps were too small and I was told that was all they had. I had to call other uhaul dealers to find straps long enough and have a family member fetch them for me an bring them to me and I has to buy new straps. The place I delivered it to 2600 miles later was fantastic. The pick up point in Washington was understaffed and the lady I spoke to was obviously stressed.

LOIS M. 
Clasificación:
5.0

Let them know from the beginning when ordering the truck if all day use or just 4 hrs

SHERRI P. 
Clasificación:
5.0

Everything was great. Luke was awesome, great customer service.

VASHTI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
1.0

I ask to bring the truck in around noon from corporate office a day in advance. When I dropped off the vehicle around noon, I was charged 59.00. I am very disappointed with this service.

JERRVENIS N. 
Clasificación:
5.0

Nothing but maybe have more than one worker to check in the renters

COLLEEN Y. 
Clasificación:
5.0

The U-haul staff person efficiently provided the type of vehicle I required, and gave good advice regarding necessary ancillary equipment. She also took notice on my return to make the drop off process very quick.

STEPHEN E. 
No se han enviado comentarios para esta ubicación.

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