Customer Reviews for U-Haul of Lakewood

5,568 reviews

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JASMINE U. 
Rating:
4.0

They were great, got some packing supplies and the small truck. Finished earlier than expected and pricing was adjusted.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

LONNIE R. 
Rating:
4.0

Customer did not leave a comment.

Joseph Z. 
Rating:
4.0

Customer did not leave a comment.

TRACY EUGENE P. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
1.0

Post clear and concise after hours drop off instructions with a prominent displayed and secured drop box for the keys! Also make sure all employees are on the same page when it comes to informing customers of the 1/4 fuel tank rule. When I picked up the truck it was already at 3/8's as previously annotated and a fuel credit was applied however I did not receive the entire credit because I returned it at the same level (3/8) and not at 1/4 which was never explained to me! Therefore I only received a partial credit...🙄

MARK G. 
Rating:
4.0

PARKING!!!!!! There is no dang parking :) LUKE was AWESOME!

NICK F. 
Rating:
5.0

The only improvement I recommend is to arrange the customer parking area. It gets very busy and there's no where to pull in or get out of the way unless you back out onto the street which is very dangerous.

SAUL P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

NEFTALI Z. 
Rating:
5.0

The 2 guys that were there in the morning when I picked up the truck were so friendly and kind. They helped me and talked me through everything. Great service

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Everything was perfect and super easy to pick up/drop off. Excellent customer service.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO B. 
Rating:
5.0

The two people who helped me at pickup and drop off were awesome! Amazing customer service.

Gregory M. 
Rating:
3.0

Service technician didn't connect the receiver correctly to the vehicle resulting in the trailer falling off on the interstate

ROBERT JAMES D. 
Rating:
5.0

The customer service was great

JOSE M. 
Rating:
5.0

Enjoyed working with the people and will always bring my business back to them

TARA K. 
Rating:
5.0

To me the personal, serviced your company customers very well. Thank you very much!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

SERHII B. 
Rating:
5.0

Luke was so great! Really friendly and helpful. Made a stressful moving situation more pleasant. Couldn't ask for better service!

TAYLOR S. 
Rating:
5.0

Both ladies we interacted with while picking and dropping off were professional and very friendly!

KRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

EMPLOYEES WERE VERY COURTEOUS AND HELPFUL, EQUIPMENT WAS READY AND IN EXCELLENT CONDITION. VERY GOOD EXPERIENCE AT LAKEWOOD ON PACIFIC HIGHWAY SW.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

ISABELA H. 
Rating:
5.0

Great customer service I look forward to using your services in the very near future 😊👍🏾👍🏾

MICHAEL C. 
Rating:
1.0

Yeah this place is a JOKE, you have 2 KIDS trying to run the place but give us wrong trucks and done know their elbow to their a**hole. Then they want to charge me extra money but not tell me why. RIDICULOUS. CHRISTIAN REDDING is a JOKE so is the other guy. WILL NEVER COME BACK HERE!!!

DAVID C. 
Rating:
5.0

Both Christian and Luke provided my excellent customer service. Customer service is always what I look for when I go into any establishment. These 2 gentlemen provided exactly that. Thanks to them I will definitely recommend this location.

ASHLEY R. 
Rating:
5.0

Great customer service from the beginning to the end of the service! Great job team!!

JOHN TILTON M. 
Rating:
5.0

An excellent experience. Better than expected

LARRY V. 
Rating:
5.0

Luke Lettner helped me, I would just like to say thank you and give him major props he was super helpful. I appreciated him and all his efforts. I will absolutely be back if I ever need it... He deserves a raise.

MICHELLE RUTH T. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

TINA H. 
Rating:
2.0

Actually have the truck I reserved at the time and location I reserved it. Was sent to another location and delayed by 6 hours!!!!

JESSICA W. 
Rating:
4.0

Customer did not leave a comment.

JEAN-PIERRE C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

this is my "go to" uhaul location! Have used it a few times always pleased with staff, location, and willingness to help with any snafu that arises!

SANDRA L. 
Rating:
3.0

Be more compassionate to why The uhaul was late and especially only 15 minutes late when it was there fault in the first place for bad internet information!

DENNIS B. 
Rating:
5.0

Attendant was professional and helpful.

larry B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOFFER T. 
Rating:
5.0

The staff at this location were very helpful, very professional and very pleasant to work with in renting the equipment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
2.0

This store needs more staff and a better understanding of what u haul has available. When I picked up the tow dolly it was undersized and I was not informed that they had a bigger dolly. The straps were too small and I was told that was all they had. I had to call other uhaul dealers to find straps long enough and have a family member fetch them for me an bring them to me and I has to buy new straps. The place I delivered it to 2600 miles later was fantastic. The pick up point in Washington was understaffed and the lady I spoke to was obviously stressed.

LOIS M. 
Rating:
5.0

Let them know from the beginning when ordering the truck if all day use or just 4 hrs

SHERRI P. 
Rating:
5.0

Everything was great. Luke was awesome, great customer service.

VASHTI S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

I ask to bring the truck in around noon from corporate office a day in advance. When I dropped off the vehicle around noon, I was charged 59.00. I am very disappointed with this service.

JERRVENIS N. 
Rating:
5.0

Nothing but maybe have more than one worker to check in the renters

COLLEEN Y. 
Rating:
5.0

The U-haul staff person efficiently provided the type of vehicle I required, and gave good advice regarding necessary ancillary equipment. She also took notice on my return to make the drop off process very quick.

STEPHEN E. 
Rating:
4.0

I liked the idea of getting TEXT messages and emails. This was extremely helpful as we drove out to Nampa. Sending pickup locations and pre-registering was extremely helpful as well. Sending me a text message on drop off location was great as well. I have rented U-haul several times over 38 years. In the beginning helping out my parents and my brothers move. In the early years my wife and I used U-Haul moving into a new house, and later our retirement home. In the later years as our sons and daughters get older, helping them move we used U-Haul often. I am sure in the future I will be helping my grand children move from time to time. As a 36 year truck driver, I am comfortable with these small trucks compared to my 80 foot semi truck with 28 tires, on 8 axles, 40,000 lbs empty 105,000 lbs loaded.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

MARTHA C. 
Rating:
5.0

Everything was great was quick and easy. Was pretty much just able to hook up and go. No issues on the road.

JONATHON T. 
Rating:
2.0

In addition to the first location not having a working trailer, the second locations trailer had a tire that would not hold enough air once the tow car was on the trailer. Frustrating!

THADDEUS R. 
Rating:
1.0

The trailer I got had taillights that didn't work even though the break lights did and so did the blinkers. I got tickets for that.

Jessica W. 
Rating:
3.0

The truck felt very unsafe. I believe the transmission is going out in it. These older trucks need to be retired. Thanks

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
1.0

“30$ In town rental” yeah if you don't take it off the lot and don't get insurance, change yalls fucking advertising because y'all are straight up lying to people

ANTHONY A. 
Rating:
5.0

Luke was very nice at pick-up/drop-off. He was respectful and helpful on today. Thank you for your kindness.

MARCUS G. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD T. 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

HERBERT H. 
Rating:
4.0

Customer did not leave a comment.

Gaea S. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I would recommend that more staff is schedule for busy weekends.

JULIE L. 
Rating:
5.0

Good staff, helpful.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

LORI C. 
Rating:
4.0

Customer did not leave a comment.

Tuli L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN PAUL G. 
Rating:
3.0

Have a closer parking lot for personal vehicle. Have staff walk you through the car functions and features.

MOUSSA D. 
Rating:
5.0

Alex was very helpful and very informative...

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

CONCEPTIA A. 
Rating:
3.0

Customer did not leave a comment.

Candy H. 
Rating:
3.0

The truck ran as if it had not been serviced and needed either transmission or brake service. The worse vehicle we have rented and not good for 17 hour drive. Wont use Uhaul for future long distance.

DEMETRIANN W. 
Rating:
5.0

Customer did not leave a comment.

HERBERT H. 
Rating:
4.0

Actually have equipment at a full tank and not just under and tell me it's ‘full'

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

The woman at checkout was very helpful!

Kyle S. 
Rating:
5.0

Staff was super helpful and curtious.

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

NELSON M. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
3.0

General manager was an ass and was not helpful at all.

JASMINE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN FRANCIS H. 
Rating:
5.0

Maintain the good customer service.

BEVERLY L. 
Rating:
1.0

Customer did not leave a comment.

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

DARLENE J. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

This location didn't have the entire amount of Furniture Blankets I ordered. They gave me what they had- which happened to be enough. The Uhaul employees at this location were helpful, prompt, and efficient. In-Out in about 20 minutes.

Richard P. 
Rating:
5.0

I would really recommend this UHaul location to my friends who live Lakewood area that plan to move in the near future.The staff were very polite and friendly.

deborah P. 
Rating:
5.0

My visit was perfect...excellent crew...the service was GREAT!!! THEY COULDN'T HAVE MADE IT ANY MORE PLEASANT FOR ME!!!

PRESTON B. 
Rating:
5.0

Customer did not leave a comment.

CORINA-ELOISE T. 
Rating:
5.0

Customer did not leave a comment.

KARIN N. 
Rating:
3.0

When item(s) are left in vehicle they should call and let them know that they found the item(s).

TERESA G. 
Rating:
5.0

They to check the tries they may wearing need to oil the rollers on the roll up door

STEVEN WALTER F. 
Rating:
4.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Staff was friendly, courteous, and professional.

DENNIS M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top