Customer Reviews for U-Haul of Hayward

7,503 comentarios

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SUSANA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Muhammad S. 
Clasificación:
5.0

Everything was great

MARK W. 
Clasificación:
5.0

Recomendable !

MIGUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bess T. 
Clasificación:
3.0

The individuals working there are very unpleasant and extremely rude. They both look like they do not enjoy their job I need major customer service training.

IRIS H. 
Clasificación:
5.0

Give your guys a raise… Excellent service with 1st employee @7:00 am pick up in and out.. Next employee dropping off trailer… excellent service Thank you Mike Pablo customer for life…

Mike P. 
Clasificación:
5.0

👍

JEFFREY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

April V. 
Clasificación:
5.0

outstanding as always....have rented for many years....always the best!! only complaint has nothing to do with uhaul....gas prices....ouch......LET'S GO BRANDON!!

SHANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN B. 
Clasificación:
5.0

I order furniture pads but somehow they took it off & don't know why.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis O. 
Clasificación:
2.0

El cliente no dejó un comentario.

PREETHAM D. 
Clasificación:
5.0

They rent me the truck for 2 days!! I only ask them for 6 hours. They waisted my time. And instead tricking me into 2 days. Instead of 6 hours. Uncalled for.

OMAR I. 
Clasificación:
5.0

Excellent customer service

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika B. 
Clasificación:
1.0

The truck that I got, had no gas at all, no oil, the engine light was on and on top of that it had a flat tire. Apparently the guys working there did not notice about the tire, and everything else. I tried to speak with the supervisor or manager which was never available, it was a very bad experience and I still had to pay for the rental. I will make sure I never rent a truck from this location again.

JULIO A. 
Clasificación:
1.0

I come here a few times a month because it is near my house. The vehicle either do not have gas or they overbook at this location.

FRANCESCA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROY H. 
Clasificación:
4.0

The staff was very professional and courteous, but seemed overwhelmed with the amount of business and trying to satisfy every customer; however they were able to maintain their composure. More employees during weekends would help this location meet the demands of maximizing productivity.

RUBY B. 
Clasificación:
5.0

Excelente

SAMUEL A. 
Clasificación:
5.0

Wonderful and friendly

ANTONIA C. 
Clasificación:
5.0

maintain the equipment. Full of oil, when I was done I was covered in oil from this trailer. Whatever towed it before was leaking oil.

Lawrence K. 
Clasificación:
2.0

I had originally reserved a truck for a different location, one day before I get an email that no more trucks were available. So the closest location was in Hayward which is far out of my way. Long story short, I got charged with extra additional fees just for mileage, who has extra cash for gas these day. Also, another customer had a truck reserved, when he got there his truck was given away to someone else. Not sure if they are doing this on purpose. The employees seemed overwhelmed, I'm done with Uhaul!

ELIZABETH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

I love the after-hours drop-off online procedures!

HARRY B. 
Clasificación:
1.0

Would not go back here EVER AGAIN!

Kerry G. 
Clasificación:
5.0

excellent and courteous

DANIEL A. 
Clasificación:
1.0

Returned equipment at 2:26pm to avoid another day being charged. Equipment wasn't scanned in until 5:57pm. I was the only customer there at the time…..

Cesear S. 
Clasificación:
2.0

Cold staff - Took my paper work and never returned it back - seem surprised that I asked for it back - I know why now - did not talk to me about the extra day charge that was not suppose to be charged and they took the charge anyway - even though on my contract it stated my return time. If one is not up on their banking it could have been missed very easily

Erin P. 
Clasificación:
5.0

We primarily dealt with Jaime, and he was excellent. Very well informed and extremely helpful!

Vibha R. 
Clasificación:
5.0

The customer service was good as well. Thank you

Tenikia J. 
Clasificación:
5.0

Jesus and the Hayward location is the best and most easiest to use location that I deal with. I depend on U-Haul to run my small business and I'm glad to return time and time again dye to the great service.

JASON T. 
Clasificación:
5.0

Las movilidades limpias y un gran servicio , gracias

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BESS T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh S. 
Clasificación:
5.0

Pick up and return was quick! Friendly service!

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMULO E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislav O. 
Clasificación:
3.0

Way to expensive for only using it for 2 hours and only hauled a couch to Hayward. Will not be using again

DESTINI F. 
Clasificación:
2.0

U-haul changed my pickup location too many times. Also they did not give the truck I wanted. They did not have any equipments that was booked. Overall a very bad experience.

SWAROOP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

Where is my receipt??

Liam E. 
Clasificación:
5.0

The staff were very helpful and professional

ARNOLDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM M. 
Clasificación:
1.0

I made reservations and nothing I reserved, including the truck, was available. This location continues to disappoint.

SHENIKA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNITA D. 
Clasificación:
5.0

actually for a first time it went very well

JOHN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
4.0

El cliente no dejó un comentario.

AGNES B. 
Clasificación:
1.0

The truck that I rented first after bringing it to my storage I discovered that it was extremely filthy in the back as it was some oil spilled. I had to bring the truck back, then the replacement truck once I started driving had a check engine light came on. Once I brought that one back, the other truck needed to be cleaned out.I wasted two hours to rent a truck that I had a reservation for.

IRIS H. 
Clasificación:
4.0

Everything was great, the staff was friendly and they got me on the road quickly. I have used this UHAuL multiple times. Free rentals with every 5th rental or something like that might encourage people to rent more often.

Kelin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

so far so good ! very good !

Herman L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar C. 
Clasificación:
5.0

The uhaul phone line I called to book my reservation messed it up for a different location. The team here (Christian Flores) and staff helped to get my trailer I needed to rent and to send me on my way with minimal hassle. Thanks guys

ZACHARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaeljohn S. 
Clasificación:
3.0

Was average but need new trucks for good driving

MUKESH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHUYEN D. 
Clasificación:
5.0

Very good customer service . Thanks

ROSALEE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pragathi S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Prompt and quick service, agent was very helpful hooking at check in / check out.

Robert K. 
Clasificación:
5.0

Amazing staff. Quick and resourceful.

Uladzislau S. 
Clasificación:
5.0

Overall service was great. New cargo van with about 1000 miles drive nice, too!

DOUGLAS K. 
Clasificación:
1.0

El cliente no dejó un comentario.

LANITA H. 
Clasificación:
5.0

Jose Lomeli could not have been more gracious, knowledgeable or patient, answering a thousand questions beyond the item purchased, a trailer hitch.. I'll be back for the bike rack! Very nice people and great prices. Gracias.

Barbara W. 
Clasificación:
5.0

Thus is the 3rd time I've rented from this location. The staff guys SUPER helpful, friendly & the vehicles are clean & well-kept.

Rochelle M. 
Clasificación:
5.0

Very friendly customer service, great job.

RICHARD D. 
Clasificación:
1.0

The equipment doesn't have the correct connection for the vehicle and they one to buy adapter for them and I think when they rent a equipment they have to provide the correct equipment with the correct connection and the person Saul, he laughing when I asks why don't provide the adapter and I believe that's is unprofessional and my recommendation is they have to phase better professional personal with the customers and implement the multiple connections for all vehicles to increase the numbers on your business.

JORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
2.0

Vehicle was very very dirty inside and out. Insulation and drywall debris still on the floor and seats inside cab. I'm still itchy from exposure to it. Exterior blackened dirt all around and had to wipe windshield clean. Similar debris left unswept in back . Fuel was left at less than 1/4 tank so immediately had to fuel upon picking up the rental. Asked if reservation could be changed to a “one way” as we were moving and preferred to avoid adding additional mileage/wear adding convenience to drop off in neighboring city :told it was not possible. Staff was ok , return staff more personable. I've rented haul before and this was distinctly the least pleasant experience.

GARALDO V. 
Clasificación:
3.0

The staff person in the parking lot was rude and not helpful. The driver side windshield wiper was broken and it was raining. Unfortunately I didn't discover that until I was gone. The representative at the counter was courteous.

MONIQUE R. 
Clasificación:
3.0

You guys gave me a faulty truck with a cut gas line, I told the young man that I returned it to the situation. He said he wasn't going to charge me for gas but i was charged.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Your 2 employees that were on schedule that day were very friendly and courteous.. great sense of humor and made the experience fun. I truly appreciated that! Thank you for having great employees at that location!

GLENDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D. 
No se han enviado comentarios para esta ubicación.

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