The line is very long in the morning. They need more help in the morning. The wait can me over 30-45 minutesMichael N.
Customer Reviews for U-Haul of Hayward
Hayward, CA 94544
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice services a great trucksEdgar L.
The young man who help me was extremely helpfulDAVID O.
The gentleman was so nice and helpful .Stacie H.
nothing, really. REstroom was clean, workers were polite, service was not so quick but only because there was a person ahead of me with no reservation, though next time I would do the registration on-line in hopes that it would make the check in faster, maybe be able to skip the line?MARK C.
El cliente no dejó un comentario.Nawaz K.
El cliente no dejó un comentario.Shanelle C.
El cliente no dejó un comentario.MACIO L.
El cliente no dejó un comentario.Samantha R.
El cliente no dejó un comentario.Octavio L.
The battery died and I had to ask for a fiend to come jump me. I wasted an hour of my time.Tamara K.
El cliente no dejó un comentario.David H.
Only thing that went wrong was my fault. I forgot my adapter for the wiring hooking to my truck. Might wanna keep an adapter with each trailer. Other than that. Everything was perfectRonnie E.
All the people in there, ALL people in ther, no one said a simple â€œhiâ€, or â€œwe'll be with you in a minute â€œ At least so you know, they know you are there.Jose G.
El cliente no dejó un comentario.Milton L.
El cliente no dejó un comentario.Aviv D.
I tried to do my pick up through the website and it was a massive waste of time. I'll never use it again. The website showed a brand new, clean, undamaged van. It took me an hour to identify damage and update your photos. I had to remove someone else's garbage from the van. The employees seemed inconvenienced when i asked them to help with anything. I ended up having to complete my pick up at the desk because the website operations were failing and the fuel level was inaccurate. Upon returning, the fuel gauge wouldn't move until i had way overshot the amount of fuel i had to put in by about $25 and uhaul was only willing to reimburse me for $15. Good scam. Why don't you just fill up the tank so we don't have to play a guessing game? I'll be working harder to get a friend with a truck next time.SEAN M.
Even with a reservation, it took almost an hour of waiting in line to speak with the clerk and get the truck.Musa M.
No terms or service was provided to me before the rental. It was my first time using U-Haul service and I didn't know I won't be able to add insurance afterwards. There should be an agreement form of some kind before lending the vehicle over and explanation; especially if there is some litigation liability involved. The workers were fine at this location, but shame on the company for not providing that information prior.daniel D.
both of the young men were amazing!!!andrea D.
Online Reservation was easy and customer rep was helpful.YOLANDA H.
When I picked up the truck the gas tank was empty. The display indicated 3 mile until the gas was gone. As soon as I put it in drive it dropped to 2 miles. This forced me to go to a gas station as close as possible and pay much higher rates for gas and considering the gas prices are at extreme highs that was a major inconvenience. To add to that I had to try to figure how much gas I would use in advance in a vehicle I had never driven before going to a place I had never gone before. This made me late to meet the person waiting for me to purchase the washer. This also caused me to have to go to the gas station more than once which added mileage on and time onto my trip. I also ended up returning the truck with more gas than I picked it up with because guessing in a vehicle I had never driven before was extremely difficult. I am sure the business loves this tactic as they make more money off their customers not only in mileage but also in free gas. But it is taking advantage of your customers. I am a single mother of 5. I was hit extremely hard by the covid pandemic. Making an already difficult situation even tougher. I rented this truck because our washer gave out and I had no help financially or physically to get a washer. I found a used one online and needed the truck to pick it up. I was barely able to afford the washer. Being nickel and dimed by the uhaul company felt like such an insult to injury on an already tight budget.Melissa M.
El cliente no dejó un comentario.Eleni T.
El cliente no dejó un comentario.Miguel S.
El cliente no dejó un comentario.LUZ C.
Great representatives out here.ARJUN S.
Extraordinario servicio al clienteOmar A.
El cliente no dejó un comentario.Thomas R.
I called in after i had made a reservation to see if the trailer came with tie down straps and spoke to Megan and she said yes that all the trailers come with everything to tie down . When i get the trailer and Marleti Flores says your ready to go i asked her about the tie down straps and she said that they don't come with the trailer that i would have to buy them and i told her that i called after i had made the reservation and spoke to Megan and she said that they came with tie down straps and she said nobody by the name of Megan works there and that if they don't pick up the call gets routed to somewhere else but I'm sorry they don't come with Tie Down Straps . Luckily I had some tie down straps if not i would of had to buy some . If in one area they provide the tie down straps with the trailers then all the areas should provide tie down straps not just in that one area .Roberto M.
El cliente no dejó un comentario.Donna P.
Lazy, slow, dirtyOleh D.
Always a great experience renting from this U-haul location.Amber L.
El cliente no dejó un comentario.daniel M.
El cliente no dejó un comentario.Dale T.
Staff was very accommodating and helpful. Did a great job in explaining the breakdown of the cost for my final payment. Excellent service very grateful for this location support and completing my move. Gracias.Luis T.
We had to return the first truck we were given because it had the check engine light on and over heated after going only a mile away. Returning the truck after hours using the website was not easy. The wait times on support line help either chat or phone was extremely long.Nicole M.
Originally I had a reservation at a different location. When I found the door locked there and no one answering the phone, I went to Jackson St and they were terrific. Took care of me despite not having a reservation. Very easy, smooth, well explained experience.John W.
Finding myself hard to proceed the pick up my truck since there is not a clear link or way until we found out the share link when we returnâ€¦ I downloaded the app and check the email many time and there is no clear wayâ€¦ it took me almost 45 minutes delayâ€¦.wing kit L.
I think a clean/functioning equipment and the excellent customer service were provided me. My expectations were more than met.Arnold L.
Very very satisfied, thank youJames P C.
El cliente no dejó un comentario.Joey S.
The truck itself had a major problem and should not have been rented out. After I pointed it out to the agent, he checked and found a major issue with the front right wheel. I guess I'm lucky the truck didn't break down during the tripTapan R.
The service man was very helpfulANA A.
El cliente no dejó un comentario.JOSE V.
FREE BOTTLE 🍾 WATERS.Nathaniel G.
El cliente no dejó un comentario.Richard C.
Excellent location and service. Ease of check in and outumesh G.
nothing they were greatJuanita B.
do not rent equipment that is not availableCHERYL P.
El cliente no dejó un comentario.anthony W.
They charged my card twice. Both in full Amount and they said the first charge was for deposit and the second was the real charge. What if you don't have enough money for that? And really twice????Juliet P.
Excellent service and friendly staff.Michael T.
El cliente no dejó un comentario.OSCAR M.
El cliente no dejó un comentario.Joshua B.
First, I wasn't supposed to pick up from Hayward. I had a 9am reservation from San Leandro, but when I got there, the facility was closed. Customer service said they didn't even have a vehicle for my reservation and the closest available was Hayward. So, I went to Hayward. Agent says gas tank is full and to bring it back full. But, when I started the van, the gas light came on; tank was empty. Went back inside. Another agent told me he would find another van with gas. After searching, he then tells me he cannot find one with gas. Due to gas thefts, they keep their vans empty. Hmmm... why then did the first agent not know that? Why did the confirmation/receipt printout show F on the gas gauge? Why did the second agent try to find another van with gas before telling me about gas thefts? Get your facts straight the first time. Don't jerk around your customers. Have some respect and courtesy for their time.Ian K.
Pick up was smooth quick and easy but when I dropped off had a few questions about overfilling the gas tank The clarity just wasn't there but overall had a good experienceMayra S.
El cliente no dejó un comentario.rohinesh C.
You should always have your printer working because when I rented the van it ended up costing me twice as much as renting the 10-ft truck$70 was a little expensiveWayne T.
Great service and great attitudesTYGE T.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Kevin A.
All goodarchie O.
El cliente no dejó un comentario.jose V.
The staff was very nice and I enjoy talking with themJames M.
El cliente no dejó un comentario.KARI L.
My rep was very helpful.Donell H.
The truck was very clean and well maintained it did resolved for what I'd be needed for thank you U-Haul and I will rent from you againWayne T.
None, love the mobile pick up and drop off!Raynand R.
El cliente no dejó un comentario.Steven R.
Left rear tire on trailer was not holding air.Frank A.
Friendly and efficient staff, the vehicle was excellent condition. Will use again for future moving tasks.Brian A.
Location should double check to make sure requested equipment is provided. (handtruck) Also, my truck has 112K miles. It is balky, shaky and hard to brake. I have rented with Uhaul many times and they are not all like that. Should be taken out of service.Gina C.
El cliente no dejó un comentario.Marlena M.
Nothing, Jaime (the person who hooked me up) was very helpful and has great customer service skills.Ed Mack A.
Offer to provide service for third party equipment like ball hitches for a nominal fee. Don't make me buy a uhaul brand piece of equipment. You aren't the Apple store.Earl C.
Not all rental equipment was available. Rental pickup took too much time, even though I used on-line checkinAnton S.
I was not happy because I had recerved a 26' and they called me and said they didn't have one so they gave me a 20' so I had to do more trips so I had to pay so much more money because I had to put more miles and had to pay more money.Rolando V.
El cliente no dejó un comentario.Robert G.
I've used this Hayward location many times over the years and I find the service, equipment and personnel polite and knowledgeable.Jamie B.
El cliente no dejó un comentario.Louis S.
fast service and cleanYaxaira M.
I did not rent this.VICTOR V.
El cliente no dejó un comentario.Tony A.
The dash on the truck and A/C did not work. I was driving at night with no dash light or radio. My wife had to use her phone light so could see the gages on dash while driving.A/c nob was stuck on high and could not turn off. Attendant had to use pliers to turn it off then it didnt work as i drove in 87 degee wheather. Reported issue before and at drop off and was told...well it works now and a Manager would call. Still no callRaphael H.
Good job, the front desk teams really help meCristobal R.
El cliente no dejó un comentario.Chandra J.
El cliente no dejó un comentario.Kelly B.
No improvements needed. All staff I encountered was very kind and helpful. Trucks were in great condition and running great! Awesome selection of trucks and time too! I've used this insulation before and it's been the best one I've ever used by far .JULIO R.
Excellent customer service restrooms working and cleanYolanda E.
Randy the U-haul representative was awesome. Friendly, knowledgeable and fast.GINO A.
El cliente no dejó un comentario.Amanita F.
I picked up the 15footer with 3/16 of gas had 31 miles left before it hitting empty put in 50 dollars of gas brought it back early and touching the 1/4 tank mark suppose to get 30 dollar discount and still got charged attendant said not enough lied to me from the start I won't recommend uhaul on Jackson St I hate liars and swindlers u got me.David M.
El cliente no dejó un comentario.phyllis B.
Found equipment to be in very good condition thank youMichael B.
El cliente no dejó un comentario.Karen C.
Great JobWALTER F.
As a first time U-hauler, I was a little confused about the initial deposit and final payment. But it was a decent experience.Zachary R.
Servicios adicionales en esta ubicación
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