Customer Reviews for U-Haul of Falls Church

14,109 reviews

1107 W Broad St   Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

(703) 534-2345

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 534-2345

1107 W Broad St
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELWERNER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
2.0

The person who did the install was great but everyone else at that location was useless. Also was given my keys and told to get my car from back. Car was still on lift.

Josh H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORYFREDERICK T. 
Clasificación:
3.0

El cliente no dejó un comentario.

RANIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

took good care of me.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Very clean, efficient. Excellent.

Gary M. 
Clasificación:
4.0

This location was fine, but the process to get there was terrible. I had originally booked a drop-off on Arlington Boulevard (Sarab Inc.). I went to Sarab Inc., dropped off the truck, followed the instructions on the U-Haul online drop-off website, took pictures, and dropped the key in the key box. I went home, and about an hour or two later, I received a call from the Sarab Inc. owner. He said I couldn't park at that location, cancelled my proper drop-off, put the keys on the dashboard of the truck, and told me to move it and threatened to have it towed (in which case, I'd be on the hook). I picked it up, called U-Haul to change the drop-off location, and dropped it off at the Falls Church U-Haul instead. Miserable experience.

KEVINMERRIT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANTINE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHERSCOTT G. 
Clasificación:
5.0

So incredibly grateful to the UHaul customer service rep who was able to move my drop location at the last moment. My husband was supposed to do the drop with me 45 minutes away, but had an emergency work call. A UHaul rep very smoothly changed my drop location to a place 1.5 miles from my home, which enabled me to walk home and do the drop on time. It is the flexibility that UHaul grants that brings me back every time I need to move, transport new/old furniture, or anything else that requires a larger vehicle. Even when prices elsewhere are lower, I know UHaul will be easy to work with if there's anything unexpected.

Emily R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

because of all the issues we had with delays with the lady at the other location, And running out of gas, we got to the store in falls Church after they had closed around 7:30. Only was it about 2 hours late. They didn't check the truck into the next day and then charged $40 for an additional day. I'm demanding a complete and total refund for this mess plus a credit for the fuel that we put in at nearly an eighth of a tank. I'm not sure I'll ever use U-Haul again after this experience.

Anne L. 
Clasificación:
1.0

Hitch was installed but wiring was not. No notification and still charged me for the hitch work. Was renting a trailer the next day and had so had to go to a dealer and ended it up paying extra for them to remove the hitch. Horrible customer service.

FELIPE M. 
Clasificación:
5.0

Andrew did a great job. Bery professional and courteous. Gracias.

Matthew G. 
Clasificación:
5.0

No problem with returning the truck.

Kirk C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
5.0

I was originally To pick up the truck in Manchester, nj at quality inn at 5 am…i went there and the front desk clerk had no idea about how to do a rental. Wasted a lot of time. Very disappointing

Frank F. 
Clasificación:
4.0

Dropoff was very very frustrating. I went to the original dropoff location that I had selected when I placed the order (6530 Arlington Blvd, Falls Church VA). When I arrived there, the attendant told me that his lot was not big enough to store a 15 foot truck. He directed me to another Uhaul location nearby (7610 Lee Highway). I was again told that they did not have room to take my truck. I went to 1107 W Broad only because I knew they were a large location. This was incredibly frustrating - you should not list Uhaul locations as available drop off locations if they cannot accommodate the vehicle.

DOUGLASJ M. 
Clasificación:
1.0

Absolutely disappointing. No one told me there was a drop off area, the sign for returns was small and practically on the ground, and no one helped. Overall, would not use this location and would not use uhaul.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARNEET S. 
Clasificación:
3.0

We had to go to three Uhaul locations before one would accept our return. The one designated on our order would not accept the vehicle. Overall are experience with Uhaul was horrible!!! I would not recommend the company for anything. Very dissatisfied and disappointed.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
4.0

Counter service and installation were great. Only issue was with scheduling. Some glitches there in terms of timing, confirmation, and communication. Also customers should be given a phone number for the physical location of the UHaul place. If I had been able to call them directly we could have avoided many of the problems above. Instead, I got pushed to the national switchboard, which wasn't really able to answer my questions.

Bill J. 
Clasificación:
5.0

I'd like to hear back about the water damage in my truck and if that's covered by insurance.

Kiernan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIELYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARIN ALEEN Q. 
Clasificación:
2.0

We arrived a few minutes before closing and it was busy. Personnel very short with us due to close to closing. Had tried to call earlier in day but could not get through to discuss other drop off options or ask about the location.

DAVID V. 
Clasificación:
5.0

The staff was friendly and professional. My time at that location lasted a mere 5 minutes. It was in and out!

Charlene S. 
Clasificación:
5.0

none

Hemang S. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILIP E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

The staff was professional and accommodating in what was a physically tight location. I received my final bill/receipt within 15 minutes.

MARTHABUTTERFIEL B. 
Clasificación:
5.0

Helpful staff in parking lot at drop off

DOUGLASEUGENE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINERAE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
5.0

Easiest drop off ever!

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley R. 
Clasificación:
5.0

Good service upon arrival for drop off

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
5.0

Exceptional service

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

I didn't even have to unhook it. Just pulled in they unhooked for me and I was done very easy

Howard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine R. 
Clasificación:
5.0

Easy drop off. Uhaul was perfect for the move. Truck was easy to drive.

CHALLIELAINE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aliah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gus A. 
Clasificación:
4.0

Drop off was fast.

DARYLE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN B. 
Clasificación:
5.0

Easy to get to.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ilya K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold C. 
Clasificación:
5.0

Appt was at 1230 for hitch install. At 1:25 my car was still in the lot and hadn't been worked on. When I pointed that out, the hitch was installed in about and hour.

Carrie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW SCOTT T. 
Clasificación:
5.0

GREAT!!

JOHN F. 
Clasificación:
5.0

No problems turning in our 10' truck. Good Job again Uhaul at both ends of our trip.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yonas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Everything was great.

DOUGLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

J S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
1.0

Order the proper equipment so that I don't have to cancel my orders and find something last minute.

Moira H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Adam J. 
Clasificación:
5.0

U-Haul was able to quickly install a trailer hitch in less time then expected and at a cost less then estimated.

Stephen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria K. 
Clasificación:
5.0

Excellent service by the crew.

Dennis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah D. 
Clasificación:
2.0

THE SERVICE WAS VERY POOR, AND THE REP OVERTHERE WANTED ME TO JUST DROP THE TRUCK AND GO WITHOUT CHECKING THE TRUCK IN. THEN i INSISTED TO GET A CONFIRMATION THAT THEY RECEIVED THE TRUCK AND SHE WAS NOT HAPPY ABOUT IT AND SHE GOT ANOTHER EMPLOYEE WORKING OUTSIDE AND HE WAS VERY GRUMPY AND HE DID NOT WANT ME TO CHECK OUT THE TRUCK THROUGH MY PHONE AND HE END UP CHECKING ME OUT, AND THE GIR INSIDE PRINTED ME A SLIP THAT THEY RECEIVE THE TRUCK IN GOOD CONDITION AND THERE IS NO PROBLEM.. i REALLY DID NOT EXPECT ALL THIS TROUBLE FROM A REPUTABLE COMPANY LIKE UHAUL,

MOHAMAD SOBHI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustav A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYLERJOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICJOSEPH W. 
Clasificación:
5.0

Easy drop off, took 3 minutes.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

The dashboard of the truck was pretty dusty when I climbed into it; the windshield was smattered with leftover bug remains and wasn't clean (I grew up in upstate NY so I was fine with this, but it was pretty gross); some trash was left in the bed from the previous renter (I'm assuming). A message on the console display stated that the vehicle was overdue for an oil change. That being said, the truck drove like a dream and was perfect for what I needed it for. The folks working inside the store were wonderful; very kind and patient with every customer! Of course, I would def rent from this location again!

Cheryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESJASON MORLEY S. 
Clasificación:
4.0

There was only 2 people working and it took an hour to pick up the trailer.

Stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENMATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyril L. 
No se han enviado comentarios para esta ubicación.

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