Customer Reviews for U-Haul of Falls Church

14,433 reviews

1107 W Broad St   Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

(703) 534-2345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(703) 534-2345

1107 W Broad St
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
3.0

Uhaul corp needs to get their ducks in a row. They double booked a reservation and are making their employees' lives a living hell. Upper management needs to crack down on "computer issues" and lazy intermediate managers. The employees tried their hardest to make things right. The locations in northern Virginia are super busy, but non-store management makes it worse when reservations get double book, want customers to take vehicles back from a 50 min destination. Locations thought of customers first, corporate thought about them first, and its showing at almost every location I have used in recent years.

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

OMAR B. 
Rating:
5.0

The staff, especially the lady who helped me were great and patient in explaining everything. Solid experience!!

Puneet B. 
Rating:
5.0

Tatiana was thorough, and professional. She did an outstanding job. Great place and great customer service. Will come again.

Dawne O. 
Rating:
2.0

Workers seem uninterested

SHELTONWINSLOW H. 
Rating:
4.0

Customer did not leave a comment.

Ohryn V. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

No recommendations, the staff were very helpful and knowledgeable.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
3.0

I did not get the extra equipment I ordered and paid for. I had a dolly, and blankets ordered. The online check out gave me no special instructions on extra action I needed to take to ensure these were received, so I assumed they were in the truck as they had been in the past. This made for a much more difficult move.

Amanda S. 
Rating:
5.0

The UHaul seemed to have a transmission issue

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Tank was empty at pickup, so had to make up myself what someone else didn't do, but mentioned this to Tatiana when I dropped it off, and she surprisingly gave me a fuel credit, even though I had not documented it. Well done.

Doug E. 
Rating:
5.0

Javon Collins was excellent. He is patient and knowledgeable, went above and beyond to help me with the rental.

ADAM W. 
Rating:
5.0

staff is SUPER friendly and helpful - please give them kudos

Elizbeth W. 
Rating:
5.0

The lady at sales counter was great Very friendly , knowledgeable and efficient. I was in and out so fast and service with a smile. This is the way customer should be. Uhaul is luck to have such talent.

Declan S. 
Rating:
1.0

The representative was awful. Did not answer questions. He said the trailer was not available until I went outside and booked it online. Waited 30 minutes for him to come out and hook it up to my suv. He was a miserable person.

BEYCAN A. 
Rating:
5.0

Brian and other members of this location are great and courteous!

Ming C. 
Rating:
4.0

Customer did not leave a comment.

heather C. 
Rating:
5.0

Everyone was very pleasant and helpful.

Eleanor L. 
Rating:
5.0

The customer service rep at the location that assisted me very amicable and helpful.

JONATHANIVAN Z. 
Rating:
4.0

I have not received an email with the bill adjustment yet. Taking too long. Truck key required special treatment by not inserting all the way. Driver door was out of alignment and was difficult to close.

Paul G. 
Rating:
1.0

The staff member who I checked in with when picking up the truck was, without doubt, the rudest person I've ever dealt with. He clearly hates his job and everyone who comes into that location. He was unclear and argumentative about insurance, contract start and end times and failed to show me anything about how the truck operated or assess it for damage before accepting it. He ultimately walked away from me when asking perfectly reasonable questions.

Andrew H. 
Rating:
1.0

I booked the carton van at 10 am. I arrived the Saab Inc to get the vehicle. But it was closed, I called the phone number and they told me it will take him 25 minutes to get to the place and open the office. I waited in the chilly weather outside for 40 minutes. No news if the guy. I called Uhaul and they shifted my rental to another location which I took another Uber to that place to pick up the vehicle. I had movers who I had contradicted for 10:30 and I had to pay more than $200 because of being almost one hour late.

OMAID S. 
Rating:
3.0

Customer did not leave a comment.

anthony H. 
Rating:
5.0

Everything was perfect.

HEMINA G. 
Rating:
2.0

Is every uhaul location like this? Reserved a 15' truck weeks in advance, even called the day to confirm I had booked a 15' truck. Show up and there are only 10' trucks left. What is the point in making a reservation? Does it even matter?

DIANEJOYCE G. 
Rating:
2.0

Employee rude while saying me no parking available.

Rafael H. 
Rating:
5.0

I love the team at this location. Very helpful.

LOUANN S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

Very bad costumer service. I left my bag in one of their trucks because I was told that was my rental it it was not. When I called the store to ask someone to. Heck for me I was transferred to the main central phone center. I called 3 times in 2 hours and this location or the manager never call me back to tell me if they check for my purse. When I arrive to speak with someone regarding my lost purse, I was told the van where I left it has been rented. They did not know the van number or who rented even I told them where the van was parked. When trying to make phone calls to clients who rented after me, the lady did not know how to use the phones. Seriously. I wasl told I would receive a call from manager but never did. Horrible experience

LUIS G. 
Rating:
5.0

Nothing, it was great service!!

ERICDUCRAINE S. 
Rating:
3.0

There were no moving pads available for rent; I had to purchase them. There was only one person behind the counter at check in; I had to wait 15 minutes and there were 4 other people behind me. The agent was trying his best by working on two customers at a time.

WILLIAMANDREW F. 
Rating:
5.0

Customer did not leave a comment.

CHARLESJOSEPH O. 
Rating:
1.0

I got charged extra for the fuel. I was informed that I can bring the car in with half tank of fuel

NIZHAMUDING Y. 
Rating:
4.0

Customer did not leave a comment.

OSCARENRIQUE G. 
Rating:
5.0

The person who checked us in was very efficient and friendly. We have rented from UHaul often and this was by far our very best experience.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Hazel M. 
Rating:
5.0

I gave someone my key and he said we are all good it was painless and quick

Felix C. 
Rating:
5.0

Great team at this location. Very helpful!

Lou S. 
Rating:
5.0

Good customer service

Bal T. 
Rating:
5.0

Everything worked out as expected. Loved the pickup truck-new and good to handle.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

AARONS D. 
Rating:
4.0

Customer did not leave a comment.

PAULANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Shihab A. 
Rating:
5.0

Customer did not leave a comment.

Jeanne V. 
Rating:
5.0

Nice and efficient service

MAXIMVLADIMIROVI A. 
Rating:
5.0

Good people and equipment was there.been there three or more times to rent trailers

William O. 
Rating:
4.0

The vehicle was new (12,300 miles) so it rode well on highway. But, the right rear tail light was out, which was not obvious until I was on my way home from the U-Haul office. No brake light on the right side, and no directional on the right rear side. This made highway driving dangerous when changing lanes. So to answer your question on how to improve: you need to do quick inspections of the vehicles before renting them out. But thank you for a good experience. I had tried to rent from Penske and was treated poorly.

Scott M. 
Rating:
5.0

Courtney was supper helpful and assisted me in getting truck for unexpected need!

AIDA S. 
Rating:
1.0

The Uhaul truck i was issued broke down five minutes after driving away from lot. I called the office in Falls Church VA and was put on hold for an hour after advising them of the broken down truck, which was blocking traffic. I also called roadside assistance and it took them 1 hour and 30 minutes to get to my location, I hired movers at $150 an hour and had to compensate them $300 as an extra cost during the 2 hours I wasted waiting for help from Uhaul. After not receiving any response, I took an Uber to the Falls Church location for resolution. This is unacceptable customer service and I would not recommend this service to anyone.

LORENZO P. 
Rating:
5.0

I use this location frequently and they are always helpful and friendly. Keep up the good work.

CHRISALDEN B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
1.0

I went for a truck on November 9. The person who attended me (man) did not want to rent the car without first having a reservation, I had to be standing there for a long time until it occurred to him to tell me, I was fine, leave it, I will give you one, it was a bad moment

RENAN PORFIRIO P. 
Rating:
5.0

Customer did not leave a comment.

JESSIE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHEROSSI E. 
Rating:
4.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Very nice

Juan R R. 
Rating:
5.0

From front desk to yard personal was great I do recommend this facility will always do business here

HECTORBENJAMIN G. 
Rating:
4.0

Very helpful staff from check-out to hooking it up, to the return. One of the most positive Uhaul experiences I have ever had.

MARKANDREW F. 
Rating:
3.0

Was charged for moving pads which I did not receive Check-in process was confusing and unclear, staff was not very communicative

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

SOULEIMAN H. 
Rating:
5.0

No concerns. Everything was great.

Craig H. 
Rating:
3.0

I was quoted a mileage rate of .79/mile and at the counter was told it was $1.09/mile... left the tank full and received the van with 3/4 full, but received no credit. The van was quite dirty and I didn't complain as we were in hurry. This is the third UHaul I've rented this year and I have to say, I wasn't feeling very appreciated. That difference in mileage rate between what I was promised and received was significant. Disappointed.

Rating:
2.0

1. I reserved everything online, but I had to go verify everything again while at the counter. I thought that I'd be able to enter a code and pick up the truck without interacting with anyone. (The app was confusing.) 2. Even though I reserved 4 furniture dollies, I was initially told that I would probably just get 2. 3. The guy who delivered my truck to me put 2 of the 4 dollies on the truck and told me to get the other 2, instead of putting all 4 on the truck, himself. When I asked him for a hand, he told me sarcastically asked me if I wanted him to help me move, too. I said that having the truck stocked with the dollies was his job, not mine. 4. I got into an accident while in the truck and was unable to get the location UHaul place on the phone. 5. When I called into the central UHaul hub for help with the accident, it took a long time for the operator to find the information I needed. Additionally, she gave me incorrect information, telling me that I didn't have coverage for the other vehicle, which led me to have to supply my own information.

Joshua G. 
Rating:
4.0

Everything went well. Thanks

MAHMOUDMOHAMED A. 
Rating:
5.0

Customer did not leave a comment.

Shahab J. 
Rating:
2.0

Signage was terrible directing returnee to correct location in lot. Check in attendant was very rude with bad personality. Perhaps he was having a bad day but still, not a good representative for U-Haul.

FLOYD E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJACOB S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Very nice

Juan R R. 
Rating:
5.0

Customer did not leave a comment.

JINHO K. 
Rating:
5.0

Customer did not leave a comment.

nichole Y. 
Rating:
5.0

I should have known better, but I attempted to use the 24/7 feature at a non-U-Haul location and it didn't work. Arrived to a note from U-Haul stating the location would open 2 hours later, then spent 30 minutes on hold to speak to someone. The rep was very kind and helpful, rectifying the issue quickly with updating the reservation. Once I got the truck everything was fine. The truck itself needs an alignment. Driving straight, the steering wheel sits at about 11am.

BRYANALAN R. 
Rating:
5.0

Customer did not leave a comment.

Lin S. 
Rating:
2.0

Desk personnel always speaks in terse vernacular, only reason I use this location is that pickup trucks are usually available there. I rent a once a month for the last six months and not once have I received a "good morning " or any greeting at all. I think a Dale Carnegie class would be in order for counter personal at this location.

ROSCOE T. 
Rating:
4.0

None. Friendly service.

OHMAR W. 
Rating:
4.0

Customer did not leave a comment.

BRADLEYSTEVEN N. 
Rating:
3.0

Inside the cab is sticky Had issue with the directional signal not working properly. The left windshield wiper blade came off its arm. The steering wheel was wobbly so i was super careful driving your still cheaper than PENSKE

John M. 
Rating:
5.0

Bunch of dirt and debris left in trailer, no big deal… LOVE the modern improvements to the 6x12 w/ ramp

ryan T. 
Rating:
4.0

That the office will be open at 8:00 am on weekends

Fabiola T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

OSCARENRIQUE G. 
Rating:
5.0

Customer did not leave a comment.

lannie H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Customer service is appalling. The staff needs to be able to talk to customers and not down to them. Be helpful and explain processes.

Colin B. 
Rating:
5.0

Customer did not leave a comment.

Jeovanni R. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHPATRICK L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMCCARLI B. 
Rating:
2.0

The paper said the gas tank was 3/4 and when I checked it was only 1/2 full so I told one of the guys and he took a picture and said he was going to fix it. When I returned the truck I got charged for 5 gallons of gas. Not right at all, I called costumer service and I waited for over 45 min and I end up hanging up.

Karla F. 
Rating:
3.0

your telephone waiting and call back system do not work properly and are time consuming. Renting trucks without full tanks at the outset is unhelpful and your remote on line pick up system is over complex and does not work.

KARIMDONALD HEPBURN S. 
Rating:
5.0

Thanks. Keep up the good work

Syed A. 
Rating:
3.0

Customer did not leave a comment.

Jesse C. 
No reviews have been submitted for this location.

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