Customer Reviews for U-Haul of Concord

13644 comentarios

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco)

(925) 827-0661

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Luci F. 
Clasificación:
3.0

One of our tires was almost flat while we were packing the trailer.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kandee S. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yehuda K. 
Clasificación:
3.0

The equipment was clean but in poor working condition. The shocks were gone. I had been renting from another rental company and although they do charge more the equipment has been in much better condition. I also want to say that the attendant was excellent working two registers at the same time, the paperwork takes way too long.

MICHAEL G. 
Clasificación:
5.0

Great crew at the Concord uhaul Super helpful and just great friendly customer service

JOEL B. 
Clasificación:
3.0

Tail lights did not work Dash lights did not work

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN W. 
Clasificación:
5.0

Great service at Concord location

JOSEPH A. 
Clasificación:
4.0

Decrease wait time. Fourcustomers waited twenty minutes in line before an agents came from back.

BRIAN A. 
Clasificación:
5.0

The guys helping me out were very friendly, knowledgeable, and courteous. It was a pleasure working with them and I would recommend this location.

BRIAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDAR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
4.0

Can make checkout whereby you get receipt of final charge right there as you bring truck back instead of waiting to get an email the following day. My amount was incorrect and I had to waste 45min on hold to speak to someone to rectify my issue. This could have been avoided!

Gehan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

The lot where we dropped off our UHaul in Concord was horribly small and parking was a bit of a nightmare. They were woefully understaffed and when we went to drop it off, we were told to just leave the keys in the truck and I'd get an email later that afternoon that the truck was checked in. However, by the next morning, it still hadn't been checked in. Much to our inconvenience, we had to go back and make sure that got done. The young man who helped us got things taken care of quickly and efficiently. This site needs more personnel to help things run more efficiently.

Shannon S. 
Clasificación:
3.0

Super friendly staff! Not the cleanest place or neighborhood.

ROHIT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
1.0

My experience was terrible. The was a line of 5 people at 9:20 am and there was one person helping. This is Rediculous! It took 40 min to get in the truck. Truck was filthy dirty. I will never ever use this location again and will tell everyone to never show up here

MAX D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTYNAS K. 
Clasificación:
5.0

A stellar crew.

FERDINAND E. 
Clasificación:
5.0

fast, efisgent, and intellagent. not like me I cant spell for shit but Im sure ya know my meanin they were freate

THOMAS N. 
Clasificación:
2.0

I had a flat tire within a few miles of driving the vehicle. The passenger side mirror was wobbly and would not stay in place luckily I had a friend in that seat that could tell me when I could change lanes eventually we had to just literally take the mirror off because we were afraid it would fall out into the street and cause an accident. The girl working at the counter was rude - she basically told me that the mirror had to be my fault because she has rented it five times with no issues. I had the insurance to cover it however it was unbelievable that I did not get an apology for the flat tire just blamed for a mirror that I had not touched in any way shape or form until I had to remove it - when I went to check in the vehicle no one inquired as to how the rental was I didn't even really know how to return it because guys were just standing around doing nothing-when I mentioned the mirror they only said “you have to pay for this” they did not ask me what happened. I said I could've died with this vehicle and he only said “everyone is going to die eventually” With the flat tire I had a two hour delay and had to pay for the workers I had hired until someone came and fixed the tire. The only pleasant part of this experience was concord tow - the gentleman who fixed the tire was very professional and understood my frustration. I did not put gas in the vehicle although I only drove about 40 miles because I was afraid to enter a gas station with no passenger window. I am extremely frustrated and upset I'm disappointed in the entire experience and will pursue with U-Haul corporate.

LORI M. 
Clasificación:
5.0

Nada

Victor B. 
Clasificación:
3.0

Short handed, Monica, and staff were very nice. Process of returning was slow, needs more help.

ROBERT H. 
Clasificación:
3.0

More counter help. Employees were professional, but too much for 2 people.

Scott W. 
Clasificación:
4.0

El cliente no dejó un comentario.

HASSAN S. 
Clasificación:
5.0

Really great and very impressive service.

Mark M. 
Clasificación:
5.0

Anthony was exceptional, very nice, professional and an asset to your company.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOSALBERTO C. 
Clasificación:
1.0

There was no dolly available at pick up even though it was confirmed online. That turned my move into a nightmare. Moreover, I was charged more than 70 dollars for fuel when truck was returned even though the level of fuel was quick similar to when I picked up.

MARCELO T. 
Clasificación:
3.0

Visor broken. Had to remove and hand to mechanic to be able to see out the window. Truck was more dinged and dented than expected for a vehicle with only 8k miles on the odometer. I photographed all aspects of the truck before I departed UHaul 'just in case'. I drove to a single address three towns over, then to a second address 4 miles up the road. We estimated 25 miles to be driven on the given rental period. When all was said and done, I was charged for 47 miles. I'm thinking the odometer was 'tuned' to be more generous in UHaul's favor than in mine. I did not contest it. I'm just the little guy. All in all... Not a bad experience. I'd do it again.

RANDAL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA E. 
Clasificación:
5.0

Everything went great. Truck was clean and return was easy

Jeff E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHYLEE C. 
Clasificación:
5.0

Employees were outstanding

JACOB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte D. 
Clasificación:
1.0

We were told to put the trailer in the back by ourselves. The employee in the back was fixing his car and said everyone was on break so we would have to unhitch the trailer and someone would email me a receipt. The receipt never came until the next day and it included a $30 charge that had no explanation. I returned the trailer on time and it was clean. Also, as we were leaving, 2 employees were walking back on to the property with food and drink. So out of 4 employees, 3 were on break?!? Every time I've called customer service it says to email Uhaul, which I have done twice, with no meaningful response.

HOLLY Z. 
Clasificación:
5.0

I reserved a dolly but there was no dolly available at pick up

BARBARA V. 
Clasificación:
4.0

I was supposed to get the truck in Oakley but it was changed to concord and I didn't get a call the day before to let me know I did not find out until I called It was a major change to the day but the people in concord were great

JEFFRY C. 
Clasificación:
2.0

There is always a line to check in. They only ever have one person at the counter. The windows in the vehicle were dirty, they never clean the inside windows.

JASON T. 
Clasificación:
5.0

I rented a 5x8 enclosed trailer, and the gentleman who helped me hook it up was wonderful. He even swept out the trailer for me as it appeared dirty inside. The bottom of the trailer tuned out to be covered in oil which was slippery and I had to clean the bottom of the trailer before I could put any items inside for fear of them being covered in oil. The people who rented the trailer before me did a poor job cleaning the oil/grease out.

MARK R. 
Clasificación:
1.0

Ac was broken and it was hot. I was there for close to an hour and couldn't get my rental that I already reserved online. Only 1 person was working the computer and there were 5 people waiting. Both employees behind the register were unprofessional. Tall Latin guy and African American guy. Swearing and talking unprofessional. They were even talking bad about previous customers. They worked incredibly slow with no urgency. I would never rent a uhaul from this place. I would rather go a city over or just hassle a friend to borrow there's. I will try at all costs to avoid renting from now on

Jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
1.0

I was charged $59 for a $29 rental and the email says no-reply

Iman N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

C T. 
Clasificación:
2.0

Customer service was below average and the pick up truck I rented was dirty outside/inside.

LUIS H. 
Clasificación:
3.0

Air conditioning in the office

RICHARD F. 
Clasificación:
4.0

Another great experience at concord uhual. The whole team, especially Anthony, always have a great attitude and very professional. He is a rockstar!

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
3.0

My only issue is that I reserved this in Walnut Creek which is 2 blocks from my house and it was switched to Concord, 4.5 miles away. I had to walk to pick it up and walk back home after returning. Additionally, there were no utility hand trucks available and I had reserved one. The staff was helpful and friendly, so no real complaints, but some inconvenience.

Mark F. 
Clasificación:
2.0

This is the worst location I have been to. It's very crowded and hard to get in and out. The lines are always long even when you check in online.

Eddie B. 
Clasificación:
1.0

I have never had an issue with any of the vehicles rented at this place. The vehicles are clean and available. The issue is with the working staff I was in line for 36 minutes trying to get a reserved rental and there were 9 customers in line. Multiple employees were heard laughing and joking on the shop area and no one was at the counter. One employee was clearly heard saying “well tough shit, they have to wait”, I'm assuming they were talking about us the customers. I do not know the responsibilities of every employee at UHAUL , however, it seemed that they are not concerned about the customer experience. As one of the customers behind me said “these people just don't give a fuck about the customers waiting in line”.

Ernesto D. 
Clasificación:
3.0

I ordered an appliance dolly. When I arrived, it was not in the truck, and I was told that location was out of them. It should not have been possible to order a piece of equipment that was not actually available. It was a major inconvenience to find out at the last minute that I did not have an appliance dolly.

Kenji Y. 
Clasificación:
3.0

I think the return policy was a little aggressive. I can't control traffic or movers, and I got charged $25 for not filling up the tank. With no response from U-Haul neither. I just think it was a little overboard considering the circumstances.

Christopher E. 
Clasificación:
5.0

Explain the process to check vehicles in when you bring them back (for hourly rentals)

Nancy M. 
Clasificación:
4.0

More clear parking for vehicles upon after hours return.

Kathleen D. 
Clasificación:
4.0

understaffed -

Leo L. 
Clasificación:
2.0

The uhaul truck was good and works well. However, I reserved two dollys in advance and was told there were none available at the time of pick up. There's no point in reserving equipment if it isn't put to the side for that customer. I planned my move around having the two dollys as I was moving to a multi floor apartment home and had to move belongings a far way from the truck to get to an elevator. I was simply told it wasn't available, no apology or explanation. For this reason I will not be back to this location.

Heather L. 
Clasificación:
5.0

The person who assisted me with my pick-up truck, Anthony, was very patient and considerate. Not just with me but with other customers that approached him while he was helping me. He was professional and kind and I think he should be acknowledged as such.

Maura K. 
Clasificación:
1.0

I was physically threatened by a U-Haul employees while I was returning this rental. Renting from U-Haul has been a nightmare. Of course I have not been able to reach anyone at U-Haul that cares. If there is anyone there that cares. We will see.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

UTE K. 
Clasificación:
5.0

All of the staff were very helpful.

NICHOLAS O. 
Clasificación:
5.0

Manager is awesome

Josilin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIDAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiane G. 
Clasificación:
1.0

Original reservation was made at another location in Walnut Creek (At PostalAnnex Plus, confirmation #: 27043242). The earliest time available to pick it up was 2pm. We got there ready with the app to get the u-haul and it suddenly said that someone would physically hand us the key when the opened at 1pm. It was 2 pm and the place was closed on Sundays. We spent an hour trying to get ahold of someone at 1-800-go-u-haul, and finally got someone who had no idea what to tell us except giving us the phone number to get our $50 rebate, since the reservation was guaranteed (this phone number: 510 729 6642). So then my husband rushed to Concord (another city - we have a newborn baby so he had to get help to get there) and waited in line for 30 mins. The person at the counter who helped him in Concord was horrible, slow, laughing because he was making mistakes while there was a long line. He charged him $100 for the rental (which was different than what we had reserved) after accidentally changing another customer's reservation instead of ours. He never gave my husband a contract or instructions on how to return it. He just handed him the key. Finally to top it off, once my husband went to return the u-haul nearing midnight at the Concord location (so late because u-haul caused us to get started hours later), the charge showed 200 miles, coming to $200. This is absolutely impossible because we only drove less than 100 miles. It was the last thing he had to do in order to return it, check the box saying that he accepts the charge. At that point he had no choice. We will be disputing these charges and asking to see the pictures of the odometer that he submitted before and after the rental). I have spent a copious amount of time trying the phone number the person I spoke to gave me to get a refund (510 729 6642) only to be sent to a busy tone each time I call. U-haul not only guaranteed a reservation that was impossible to guarantee because the place did not do contactless pickup, but they also ripped us off and over-charged us. I am filing a complaint, and would rather rip off my own leg and beat myself to death with it than ever have to deal with u-haul again. You can't call yourself a good company if you are unreliable with reservations, your workers are incompetent and don't care, and you overcharge customers. I imagine I will never hear back from anyone about this, because that would mean that you actually cared about your customers. Theadora Gould tgould11@gmail.com 415-756-8525

ANGEL S. 
Clasificación:
5.0

Great customer service!

David S. 
Clasificación:
5.0

Wonderful service by Hasan, Monica, and Marissa. Thank you all so much. I received excellent help from all three. Barbara Meier

BARBARA M. 
Clasificación:
4.0

When i brought the truck back i was told i would receive an email or text of the final price i still haven't received my final bill total..

GREGORY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Reggie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrin C. 
Clasificación:
3.0

There was a long line with only one person to get equipment that we reserved. The trailer we rented had a flat tire which left us stranded on the highway. It took an hour to get thru on the web site for emergency service and then additional time for them to show up.

Christine O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL L. 
Clasificación:
5.0

This team, location: 2291 Monument Bl Concord, CA 94520, was spectacular! *knowledgable, *professional, *super cordial/personable!

HEIDI B. 
Clasificación:
1.0

I was late returning my rental bu 30 minutes but was not able to contact the office very easily to check on getting an extension. All I saw was a message saying that another family would need the vehicle at 3:30pm when my return time was 3pm. My wife finally did get through and they said they would extend the time from 3pm to 5pm, never mentioning a charge. Meanwhile, before I knew the time was extended, I returned the truck ASAP, deciding to forego getting gas because I wanted to make sure the other family would be able to get the vehicle. I got there at 3:30pm and that's when I saw my wife's message that our rental period was extended to 5pm. I told the lady who was processing my return that I could go get gas and come back, but she said not to worry, she wouldn't charge for it. She then asked if I would be okay if they charged my card $150 and something. I said sure. When I got home, I saw an email with an invoice quoting over $300. I was charged for two periods, including twice the insurance charge, another $30 for a fuel service fee, and then another $57 for gas for a 63 mile round trip! Either this was a mistake, or the U-Haul rep lied to me. Either way, this needs to be rectified. I never authorized being charged $300+ on my card. I called and got hold of a rep from corporate, who said I'd hear back from the general manager within 3 business days. I really hope they reverse the additional charges.

Jeremy A. 
Clasificación:
3.0

I accidentally made my pickup for 12AM, not 12 Noon (which makes no sense since the location is not open at 12AM. My reservation was cancelled and I received no email/text.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADRICK B. 
Clasificación:
5.0

Everything and Everyone was perfect.

Michele W. 
Clasificación:
3.0

Same as above

MARK M. 
Clasificación:
3.0

Took 20 min to confirm my identity when I arrived using the website, it would have been faster to wait in line

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
1.0

One employee at opening time on a Saturday. 10 people in line. I was third customer and it took 45 minutes to rent truck.

Dean M. 
Clasificación:
4.0

Make sure people don't park where it says "no parking."

Ben E. 
Clasificación:
5.0

The general manager of the Concord, CA location (Marissa Mendez) was excellent - she was extremely helpful and very customer focused. Thank you Marissa!

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACIE H. 
Clasificación:
5.0

Great

Shamica M.  |  Overall Experience 
Clasificación:
5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Jamie V.  |  Overall Experience 
Clasificación:
5.0

Very happy about UBx service

Majid R.  |  Overall Experience 
Clasificación:
1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn't know his job. Anyway, we were really inconvenienced and irritated.

James R.  |  Overall Experience 
Clasificación:
5.0

Sara was great! Friendly, energetic, caring.

GREG K.  |  Overall Experience 
Clasificación:
3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Leo C.  |  Overall Experience 
Clasificación:
5.0

Very good service

jassie t.  |  Overall Experience 
Clasificación:
5.0

Awesome.

stephanie b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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