Customer Reviews for U-Haul of Concord

15,506 comentarios

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco)

(925) 827-0661

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thank you soo much

Emanuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johb T. 
Clasificación:
3.0

great service easily accessible location

SUSAN H. 
Clasificación:
5.0

Monica is, as usual, helpful curious and on top of her game!

Polly B. 
Clasificación:
1.0

Very bad customer service. Was waiting 45 mins to pick up my truck. Monica was the person that served me. She has very bad attitude, loud and rude. How can you hire someone like her?

Duy H. 
Clasificación:
5.0

Kathleen was the amazing CSR that got us setup and squared away. We had booked a reservation thru Budget for a moving truck with pick up on October 1, 2022. When we arrived to pick it up, the lady told us they didn't have a truck for us and that someone should have called me on Friday. Needless to say, we were scrambling to find another truck as we were on a deadline. We booked uhaul online for october2 and drove over to make sure they had a truck for us on Sunday. They confirmed yes, we have a truck for you tomorrow. Back to Kathleen! Sunday, we arrive to pick up the truck. Not only was Kathleen professional, she was friendly and engaging and very thorough. Not only was she able to have the truck ready for us, they had a car trailer as well! And the other CSR, Daniel, well he even hooked my car into the trailer for me! Not only did we get the trailer and truck, the truck was a bigger size than what Budget was supposed to have provided! Wait,there's more! Not only did we rent a bigger truck AND auto trailer, it came in $600 less than Budget's quote for only a smaller truck! Go U-Haul! Great pricing, fabulous customer service!

Richard C. 
Clasificación:
4.0

This location is fine! Just a bit cramped but other than that, that's not really your fault. (Just a small lot) great customer service from Kathleen. She is so awesome. Sweet lady :) she made my day as moving is stressful

TANYA R. 
Clasificación:
5.0

Kathleen has helped me many times now and she is always very professional and helpful. Her warm personality and wit always put's a smile on my face.

Lars M. 
Clasificación:
5.0

Kathleen was super friendly!

Nick M. 
Clasificación:
2.0

I returned the vehicle on a Monday late morning, and the drop off location was so crowded that it was almost impossible to actually drive the vehicle into the U-Haul yard. The line at the counter was extremely long, but the customer service representative stated that drop offs just needed to leave the keys in the cab and that an email receipt would be sent, which was fine.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicky M. 
Clasificación:
5.0

Monica (on Saturday) and Kathleen (on Sunday) were extremely helpful and nice.

Peter S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vadym K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

I rented a truck June 2022. On day of my return, I called 800# to indicate that I had ‘locked' the keys in the van. I was asking if there was a way to pick up a key from the location to open the door. This caused an alert to be put on my account that I had lost the keys! It turns out that I had only locked the drivers door and the passenger door was unlocked. Keys were never lost. I returned the van and closed out my rental. Two weeks later I received an email that I owe $500+. I called to find out that this had to do with the lost keys. I go to the Concord location and speak with the manager who corrects the information in the system. I no longer owe any additional money as the van was returned timely with keys in tact. I reserve a van 9/30/22, I am unable to complete my rental as I have an alert on my account. After spending 45 minutes on the phone to correct something that was corrected in June, I'm able to rent a van. This was unnecessary stress and aggravation for this rental and in June because I never said that I lost the keys. My account should've never been flagged the lost keys to begin with as they were never lost they were locked inside. They weren't even locked inside as the drivers door was the only door that was locked. Please have your systems speak to each other to avoid customers having to deal with this kind of nonsense. Gracias

CHANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Issa A. 
Clasificación:
5.0

highly recommended to all my friends

Ahsanullah P. 
Clasificación:
5.0

Great rental, they had a long line to check in and maybe need more help on the weekends, but they were very nice!

Annette R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sundeep M. 
Clasificación:
2.0

Very inefficient service due to poor computer skills, long wait time (waited in line 20 mins to return truck then told to just leave keys in truck and wait for e/m) and just not together. Will f'ind another u-haul site next time

george C. 
Clasificación:
2.0

The cargo van ran very well and it was pretty easy to drive. When I went out in the morning to use it, I noticed some engine oil or power steering fluid leeking from underneath the cargo van. So overall the van served those current needs very well.

PAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omarulkhattab A. 
Clasificación:
5.0

great service and staff!

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
1.0

Need more staff I had to wait in the line more than 30 minutes .

Shahryar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus A. 
Clasificación:
5.0

Great staff ! ! !

ROOSEVELT J. 
Clasificación:
3.0

There was a group of men heckling people at the entrance and it made the experience of returning the equipment uncomfortable but otherwise the return was easy

Jessica A. 
Clasificación:
5.0

I have been to this site several times. It was very chaotic when I got to the office around 9:15, but Kathleen was extremely helpful and considerate. The rest of the staff were busy keeping things moving, but Kathleen appeared to be the conductor.

Kathy C. 
Clasificación:
5.0

Monica, as always, was professional and helpful

Polly B. 
Clasificación:
4.0

Representatives were nice and friendly. And, hard workers! Only thing I would suggest is when returning U-Haul during normal business hours provide customer with confirmation of return receipt immediately upon receipt of rented item. This way customer has a piece of mind that item was returned in time and everything all good to go. ¡Gracias!

Rick K. 
Clasificación:
1.0

SPENT AN HOUR IN LINE FOR A RESERVATION I MADE ON LINE. STORE IS EXTREMELY DIRTY. TRUCK WAS OLD, DRIVER DOOR DID NOT SHUT WELL. ENGINE WAS VERY LOUD AND FELT LIKE IT WAS ABOUT TO OVERHEAT. ON TOP OF THAT, GAS TANK WAS ON EMPTY. NOT ONLY DID I LOSE AND HOUR OF MY SCHEDULE NOW FIRST THING I HAD TO DO WAS RUSH TO THE GAS STATION. AVOID THIS LOCATION!!

SIARHEI K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
1.0

Your app doesn't work and it made things a lot more difficult and time consuming. If there's another truck rental agency that's convenient I will use them and not U-Haul

vladimir B. 
Clasificación:
3.0

Please make sure when the truck is being use no check engine light will turn on.

Allan H. 
Clasificación:
5.0

It was unfortunate that the day I went to rent was understaffed. The processing took too long. I was put on my honor to inspect the vehicle on my own and report any faults I found, but by the time I got home so that I could use my computer to see the link properly I was told I had run out of time and the vehicle had previous damage which made me feel uneasy. However, the lady who was in charge of renting did a remarkable job and was very nice and concerned for the customers wait. Good employees are hard to find.

Thomas F. 
Clasificación:
4.0

Seemed really understaffed, but the employees were really nice

Christina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
2.0

Equipment I reserved was not available. Requested a 17' but was given a 20' with no explanation or phone call telling me this location did not have that size even though I booked way in advance. Once I got the truck, the engine light was on and when I went in to let them know, they said "all the trucks have that, it's just a sensory problem." Also, the gas light was also on, apparently that was again, a "sensory problem." Wasn't representative's fault but communication needs to be bettered and the tall tales need to stop.

Lorry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
1.0

provide more customer service reps , and make sure ATTENTION TO DETAILS WHEN WRITING THE CONTRACTS!!!!!

Archie M. 
Clasificación:
5.0

The truck was running real poorly on the freeway but I made it in one piece

JUSTIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby L. 
Clasificación:
4.0

Good service

David B. 
Clasificación:
1.0

Did not leave store until 30 minutes after rental time due to slow service. Car was returned on time but was billed for two day rental as it was not checked in at the same time. Insurance coverage for two days was added on even though I declined it on the online reservation. Still waiting for response regarding rental duration and insurance over chargers. Very frustrating experience.

oliver D. 
Clasificación:
4.0

The return process can be a little clearer. Tried checking out with app but it did accept mikeage

Ken C. 
Clasificación:
3.0

Excellent customer service, and very friendly staff.

Rose R. 
Clasificación:
1.0

Rude. Didn't help me 1 min after closing when I had a reservation so I had to come back the next day. Truck was trash. Truck was damaged and beat up. An employee backed a truck into the truck when I went to collect it. Overall just not good experience

Edward C. 
Clasificación:
5.0

Kathrin was excellent!

Laszlo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
3.0

We were in line for over 30 min. Maybe hire more people to work on the weekend morning? Then woman who helped us was nice and helpful

Daniel M. 
Clasificación:
3.0

Truck has an engine light on, transmission was about shot on the truck and was stuttering on the freeway. Scary trip and made me nervous the whole time I was driving.

Joseph C. 
Clasificación:
5.0

The lady that helped us and checked us in was great. Very personable and friendly.

Wilford S. 
Clasificación:
5.0

Great rental experience - the clerk was helpful and nice

Utaka S. 
Clasificación:
5.0

Support staff was focused on a great customer experience!!

MYRON H. 
Clasificación:
5.0

As usual, Brodee and his team are always amazing!! Thanks for another smooth transaction!! Much appreciated as we are always in a hurry trying to prep for our next staging job😊

Julie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grabiel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R. 
Clasificación:
5.0

The only issue I had was that the gas was listed as 1/4 tank when it was actually halfway between 1/4 and 1/8. I didn't have time to go back in a wait in line so I had to accept the 1/4 reading and make sure I brought I back at that level. I'm sure if I brought it back between 1/4 and 1/8, I would have been charged.

Sean D. 
Clasificación:
4.0

The receipt is very confusing. Not really sure what every charge means or how much I really got charged

Keith B. 
Clasificación:
1.0

Staff was unhelpful and largely absent. I had to search for help outside after being handed off by thee sole inside staff person. I ended up unhitching the trailer myself. The check in process was lengthy and super annoying. Oh, and the place was a mess in the garage bays and equipment area. A box truck was running in the lot with the door open and no one around it for the entire half hour I was there. Also the entrance to the lot was flanked by men sitting on the road/curb.

Liz Y. 
Clasificación:
3.0

The trucks were parked too close together and was a little hard to get out

Michelle C. 
Clasificación:
5.0

PROFESSIONAL PEOPLE

Louis A. 
Clasificación:
5.0

Smooth sailing!

Aaron S. 
Clasificación:
5.0

Nothing, whole transaction was smooth stsrt to finish.

Nancy F. 
Clasificación:
5.0

Great staff

Venkata Laxmi N G. 
Clasificación:
5.0

Kathleen and D were great. Nice to talk with. Answered all questions. Have great Customer service and experience.

Dan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Brody, the manager, was very accommodating to us, along with his associate who finalized our rental agreement. Our original request of a 6X12 trailer wasn't available but your Team recommended a van with virtually the same space to fit our needs. We rent from this UHaul location every year and have always been pleased with your Team at this location.

William B. 
Clasificación:
5.0

quick efficient and helpful

cory L. 
Clasificación:
5.0

Brodee, Kathleen and the two ladies helped me return the van at around 6:50pm were all excellent. We were very appreciated their help. Highly recommended.

Jingye D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE V. 
Clasificación:
5.0

Get more employees like Kathleen at the Concord UHaul location. She was very helpful and worked hard to find another trailer for me when the previous customer had failed to return its scheduled.

Albert S. 
Clasificación:
5.0

Muy bien

arturo V. 
Clasificación:
5.0

This was a very easy process, pickup and drop off. Thank you for finding my phone!!!!

Jonathan W. 
Clasificación:
1.0

You gave me a truck where it was like gas was leaking out I put over $200.00 worth of gas in the truck then you charged me $587.00 I have the recent where the man made a mistake on billing and he told me to bring it back and they would fix it I went back the girl didn't even want to see it I'm fighting charges.

Wannetta J. 
Clasificación:
3.0

The charge for mileage is in small print and we're not the only ones that didn't see it in the sign. It was hugely upsetting. And will result in us not coming back. The gas tank was only 1/2 full so refilling ended up costing us money because we had to guess how much and we were short by 3 gallons and had to pay extra. This is a rigged setup because if the tank started full we could have returned it full without guessing how much to put in. My husband who was driving said the truck felt like it was going to fall apart. We had a 29'. He didn't feel the staff was helpful there was no guidance whatsoever.

Veronica S. 
Clasificación:
5.0

Add more crew on the weekends to faster assist people

Maged Y. 
Clasificación:
5.0

Great experience!!

Nicholas F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryll W. 
Clasificación:
5.0

AGAIN! Its hard to improve on something that is already EXCELLENT!!!

Henry B. 
Clasificación:
3.0

UH tried to charge me for nine gallons of gas even though I brought the truck back with twice as much gas as when I left. UH should know exactly how much gas is in the truck when I rented the truck 1) I took a picture of gas gauge upon departure and uploaded it to the website as requested and 2) UH logged the return amount of gas during the check in of the prior lessee. Also, I had to fill all four tires with air, with two being critically low where it was providing non-stop warnings in the the instrument panel. One could hardly see the mileage in instrument panel due to the almost nonstop tire warnings. This is a vehicle safety issue where UH puts me, passengers, the vehicle, and other motorists at risk due to critically low tire pressure. Finally, the actual cost of renting the truck from the website is not transparent. Not sure how you advertise for 19.99 a day when actual costs are far greater.

William W. 
Clasificación:
1.0

I went 3 miles but was charged for 4 gallons of gas? That's blatant fraud. I'll never rent a uhaul again.

Nia S. 
Clasificación:
4.0

The truck I rented had less than 1/4 of a tank of furl and was dirty

Cathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roosevelt J. 
Clasificación:
5.0

My experience with U-haul this past Saturday afternoon (9/10/2022) in Concord, CA was just great--such an unexpectedly experience I had to note it. Late Friday I had been calling local U-Haul listings and couldn't reserve a truck at such a last minute. But somehow a Jodie in U-Haul coordination for the US (?) gave me a reservation for this near-by location, Monument Blvd. Concord, Ca, even though it was late afternoon!the next day. I arrived 20 minutes early for the reservation. The line and waiting was a bit long, but by the time each person was served, each person was pleased and all moved along well. Front desk person Kathleen was helping us and was just great! She explained everything perfectly clearly and made sure I had the proper info and what I needed and the contract...everyone working in the location worked together to make everything run smoothly. It was so simple not only to reserve and pick up the U-Haul at this location, it was also so easy to drop it off and turn it in. And for entire afternoon, it was less than $50! It was such a good customer service -- the best in months of pretty tough customer services in all industries these days--that I took the manager's card to give him a call and let him know. What a surprise when her picked up the call on a Saturday evening himself!! We talked about the experience --how I thought he must be the key to the location's service running so well (again, it was the 5th location number I's tried)-- and his long-time service with U-Haul. I just want to say thanks so much for such a positive experience (that I had been dreading) ! Thank you Jodi, Kathleen and Manager Mr. Brodee Loggins!

Kim B. 
Clasificación:
5.0

Anthony who helped me upload the trailer is very friendly and made the process smooth for returning. Would rent trailer again at this location

Steve N. 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT L. 
Clasificación:
4.0

The front desk person was amazing and so helpful! I would say the only thing that could be improved is to have someone at the entrance directing people coming in and out of the location. It was super chaotic and people didn't know what they were doing!

Shelby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen M. 
Clasificación:
3.0

Double check the equipment.

Cyril F. 
Clasificación:
5.0

Kathleen, was an exceptional person, the way she handle my rental, was quick and her professionalism is just fenomenal.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

Great

Shamica M.  |  Overall Experience 
Clasificación:
5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Jamie V.  |  Overall Experience 
Clasificación:
5.0

Very happy about UBx service

Majid R.  |  Overall Experience 
Clasificación:
1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn't know his job. Anyway, we were really inconvenienced and irritated.

James R.  |  Overall Experience 
Clasificación:
5.0

Sara was great! Friendly, energetic, caring.

GREG K.  |  Overall Experience 
Clasificación:
3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Leo C.  |  Overall Experience 
Clasificación:
5.0

Very good service

jassie t.  |  Overall Experience 
Clasificación:
5.0

Awesome.

stephanie b.  |  Overall Experience 
Clasificación:
5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lily F.  |  Overall Experience 
Clasificación:
5.0

Everything was great.

Lawrence J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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