Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

12,115 comentarios

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey)

(702) 251-9250

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Arritha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERORGE W. 
Clasificación:
5.0

Check-in guy was awesome. Will use again in the future

Lindsay D. 
Clasificación:
4.0

I had originally went to the jone location after ordering the 15' truck. when I got there, it was given out. I had to go to another location 8 miles away and then pay for miles after I had placed the order at a closer location. Not fair and I should not have to pay for that. Dropping off at the decatur location is confusing and needs better signing

Marilyn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsey Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar Ian N. 
Clasificación:
5.0

I'm have problem for the system went the returning the truck is not working. Otherwise everything is good

IRVIN DIONICIO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEKTUR B. 
Clasificación:
3.0

U haul broke down twice in the desert

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karolina Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Editha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

People were very nice and good experience

Vince J. 
Clasificación:
5.0

1. Very good customer service in person and on the phone. 2. Very helpful tech hooking up trailer.

Enrique H. 
Clasificación:
3.0

Record keeping. The young man that loaded the trailer did not cross the safety chains and the trailer wasn't the assigned number given at the front desk since he could not find that specific trailer. Upon returning the trailer there was still no record of switching to a different trailer when I received a call back after doing an evening drop off the day before it was due back.

Ryan S. 
Clasificación:
1.0

Set up mobile acct and then told it wouldn't work. Was switched to three different pick up locations. Truck I reserved wasn't available nor were the dolly's I had reserved. Rep at location was unfriendly, unapologetic and unhelpful.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
3.0

Great customer service, fast check in and out, equipment was in great condition.

Quiana A. 
Clasificación:
4.0

Thanks to Jasmine, Clara and Josue who attended to my reservation and wrong reading with the fuel - they were very accommodating. Please let them know that I appreciated their help!

Carolann B. 
Clasificación:
2.0

I have used this location many times but this time was the worst experience by far. The person behind the counter was very unfriendly. She should not be dealing with customers. After todays experience I will be looking for another Uhaul location

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albin K. 
Clasificación:
5.0

The app made it easy to do a after hours drop off.. the workers where friendly and very helpful..

Victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella U. 
Clasificación:
2.0

Car given was empty. Super long wait time just to get a car

Matthew L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
4.0

I'm reviewing as a normal customer may. I'm however an employee and was quite disappointed. Felt being an employee carried no weight at all. Having to answer questions about where a regular customer is staying is a must, but to push for an email confirmation when I'm an employee is really necessary? Then at the end when returning the truck, I had to fight for all employee benefits including mileage. It's easy to give the 20% rental, however mileage gets the same treatment and took forever and was done in a very awkward manner and took forever. Otherwise a very nice facility.

Robert A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Great location and staff. Dropping off was the easiest step.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kobe F. 
Clasificación:
3.0

Smooth drop-off and helpful staff.

gwen M. 
Clasificación:
1.0

Truck was shit! Kept over heating, air conditioner turned off every time you stepped on gas, and the brakes barely worked. Called there call center, was told someone from the store I got the truck from, waited 3 hours for some to call back, no one ever did….ended up having to pay my movers $200 to wait. VERY DISAPPOINTED.

Jennifer R. 
Clasificación:
5.0

When I dropped off the guy who unhooked my car said the same thing "I don't know who authorized this" Again it was a strain on my car. And it could have been a bad situation. I would like a refund of the trailer install fee where I ordered the trailer as well as the trailer fee itself. If not, I will proceed with further action. Gracias

Eugene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR P. 
Clasificación:
5.0

I had the new metal containers but my friend that I recommended the service too got the old wooden crates. I recommend getting rid of all the old wooden crates and upgrading all the ubox to your new metal ones.

Vu B. 
Clasificación:
2.0

Prospective U-haul customers be forewarned! Some important things to know: 1. Reserving something at u-haul does not mean it will be there when you go to pick it up. twice this happened in our multiple moves; "sorry, we do not have that here at this time" is their standard reply with their well trained reps reciting with scripted reasons. You must ask for a guarantee, and not sure that really works either. 1a. Thank heavens for Penske rentals! 2. Make sure the equipment is checked before you arrive. Multiple times the equipment had technical problems that took hrs to fix, delaying departures causing nighttime driving, change of hotels, changed travel plans, etc. 3. At major metro u-haul locations be prepared for horrendous phone and at site wait times. And for reps that are new to U-haul, and are poorly trained. 4. Confirm everything you are told, in writing. We received multiple instances of incorrect information adversely effecting our move. 5. Their computer systems are outdated contributing to long wait times, poor and misinformation. And their "systems" are not integrated. There are separate depts for Truck rentals, Ubox rentals, and other items. And they do not "speak" to one another. For example, It took the desk rep and general Mgr to get the truck rental and u-box transaction to completion. because of the problems he was encountering, their computer system couldn't do this transaction for some reason, taking a 1/2 hr to settle, contributing to a 1 1/2 hr wait to do what should have been a simple pick up - and receiving assurances fro their rep the day before; "Your'e all set, "nothing further is needed, you are checked in on-line" were the cherry words the last rep gave me (After waiting for 45 minutes just to speak with her). Drop off was the same...) read on for more. This note barely begins to chronicle the problems, mishaps, interminable wait times, bad and mis-information for our recent move - and amplifies our previous problems with U-haul. At EVERY step of the way of our move involving a U-Box, a car carrier and rental truck, there were huge waits, desk reps that didn't seemed to know their processes, long waits for supervisors, Reps that were reading from scripts and not answering questions put to them, calls to others to do what appeared to be simple transactional actions. And despite numerous calls, 2-3 with waits of 1/2 hr and more and probably totaling 3 hrs + for our move - no kidding and that was just wait time!) to reserve, pick-up, answer questions, confirm reservations, and other necessary actions required of a move. having learned from the several calls and multiple visits to 2-3 uHaul locations. Prior to pick up of the car carrier, uHaul box, and the rental truck, I received assurances from multiple Uhaul reps that "your'e all set", "nothing further is needed", "you're checked in" , the process was horrendously slow, reps did not know what they were doing, (they had to call out to others, likely supervisors/managers) to figure out how to complete the transaction. Waits for slow as molasses computers. As bad as it was for me, I pitied the long lines behind me waiting for their turn. This happened at the original pick up end as well.

JOHN G. 
Clasificación:
1.0

Fire manager beate Lawton.

nickalaus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan S. 
Clasificación:
3.0

The only thing I wasn't happy with was the lady stated that my pick up time started as soon as she started entering my information. By the time she was finished and I got hooked up, I lost 1/2 hr. The time should start once you are hooked up, the guy hooking you up should start your time just the same as he stops your time at your return. He can do it on his phone.

rick I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

Bueno

Yamila M. 
Clasificación:
5.0

The young lady helping me was alone, so she was very busy. She handle everything smoothly and efficiently despite multiple interruptions

Daniel G. 
Clasificación:
5.0

They were great, professional and helpful. I couldn't be more satisfied with their service and help. Five stars all the way!

Cesar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
2.0

The person who checked the trailer and checked me in was nice, but the other guys didn't seem to enjoy their job or care about the customers

Marlu R. 
Clasificación:
5.0

The male manager is awesome.. don't ever lose him

LISA F. 
Clasificación:
5.0

When picking up a trailer have tech secure said trailer to truck. Check all lights before leaving. The first location on Stephanie st in Henderson where the original reservation was rented my trailer to someone else. To travel to another location was inconvenient and gas costly. Decatur location customer service representative was excellent.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william N. 
Clasificación:
5.0

only issue I had this time, was the hitch knob that you would normally press down on the metal tab, and turn it counter clock-wise - it was bent, making it extremely difficult to loosen it, I fought with it for at least 15 minutes before I was able to finally get it lose. Aside from that, the website check-in process worked, but only after a couple trys - at first it said I was in the wrong location, then after quitting the page, and loading it incognito, it found that I was in fact at the correct location.

Duffy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Very nice and friendly staff!!!

Eric B. 
Clasificación:
5.0

Great staff, very helpful, good at multitasking. They were very professional on the 31st when customers were berating them. They did not deserve that based on what I heard, the customers messed up and were blaming the staff. Impressed by how well the ladies all comported themselves. The Vehicle Transport I rented should probably be retired or fully rebuilt. Some of the screws/bolts were loose, and the tire straps came completely off the vehicle at some point during the drive. That means I was driving with an SUV on that thing that was held on by chains and god's grace. That is wildly dangerous. I reviewed footage I shot of the employee putting the straps on during the pickup. I reviewed the footage with an employee at the drop off location, and we both agree that he properly applied the straps prior to my departure. I never took them off, which means they just completely failed at some point during the drive.

Gregory G. 
Clasificación:
3.0

Once they have a lot of customers in line they need to have more than 2 cashiers to assist with moving the line quicker.

Latishar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Great moving experience. I will be back!

Franklin K. 
Clasificación:
5.0

Great service.

Rahel L. 
Clasificación:
5.0

I had a great experience in both Occasions pick up and drop off the staff was very helpful and friendly I use uhaul a lot I'm coming back to the same location!!!

Laura S. 
Clasificación:
5.0

Manager and crew are the best. Always there to assist you

Julius K. 
Clasificación:
2.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felice S. 
Clasificación:
3.0

The trailer lights blew mine out on my car so they had to end up accommodating us with a driving uhaul, double charged my card so now I am overrated and have fees to pay. I still have yet to see my credit back to my back for the partial refund they were supposed to issue! Over all bad experience.

nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN D. 
Clasificación:
4.0

The location was great. Service was great. I was disappointed in that I had set up for another location and was not notified. When I showed up to my original location I was unable to get location services to work, I assume because I was in the wrong place. So I logged in and was able to see that I was in the wrong place. So I wasted a ton of time.

Melissa C. 
Clasificación:
5.0

Very good

JUAN U. 
Clasificación:
5.0

everything worked just fine

Delwin W. 
Clasificación:
5.0

Nick and the rest of the staff made everything go as smooth as possible…thank you

Francisco V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

Excellent Service, people offering great support with great experience 😀😀

Michael O. 
Clasificación:
5.0

Great experience.. Friendly staff. Suggestion: include light check on safety check before releasing equipment.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor D. 
Clasificación:
5.0

Good job well done, thank you

Say Ah N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

My truck broke down, but when I contacted U-haul they sent someone right over to help. Everyone was great from the beginning to end. I have been telling everyone to use U-haul and for sure I would use them again.

Katherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

claudia P. 
Clasificación:
5.0

free coffee & donuts on pick up, free massage upon return

Denie R. 
Clasificación:
4.0

so equipment actually broke( car dolly straps both broke) equipment was put together wrong and almost lost my car in traffic, needs alignment and still ended up driving it back myself and leaving my other vehicle behind 3 hours away and had to go back for them. People were nice but equipment malfunctioning and I was still charged.

nicole F. 
Clasificación:
2.0

London was very helpful in getting my issue resolved. Other than her - the whole experienced was bad. My reservation was for different location and when I arrived to pick up the truck the check in system informed me I was in a wrong place and had to drive to another location. No notification or warning that my pick up location was moved by u-haul. Called customer service, they said “the system changed the pick up location”. When I got to the new place the system said “no vehicle assigned”. That's where London stepped in to help, which I appreciate. Overall - a lot of time and energy wasted.

Julia N. 
Clasificación:
5.0

They were very helpful and professional. I have no complaints.

Cesar G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
5.0

Nothing miss London Johnson was very professional

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabiola G. 
Clasificación:
5.0

Counter help was very helpful. I did not like phone communication. Really hate talking to a computer that doesn't help with what I need.

Sostena G. 
Clasificación:
5.0

The customer service person was delightful and helpful!

Tushell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gretchen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
4.0

El cliente no dejó un comentario.

tanner B. 
Clasificación:
5.0

The guy who help me get the trailer was 10/10 stars, but the guy who assisted me when I returned the equipment was 12/10 stars, give him a raise!

Leandro A. 
Clasificación:
3.0

Need more customer reps. Very confusing. The truck i rented was damaged and i was unable to upload photos. Guys on the lot were very friendly and helpful. Lady at counter kinda rude...It was only optional to agree or disagree on the mobile app...Lots of police presence.. very overwhelming experience. No toilet paper in the restrooms..Overall it was alright for the price....

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY ARDELL H. 
Clasificación:
5.0

Nothing. We dropped off the truck at the time your website crashed. ☹️. BUT the manager was awesome, handled everyone with kindness &:keeping everyone up to date on the situation. He even called a cab for me when our ride back failed.

Loretta K. 
Clasificación:
5.0

Great experience!

CHERYL RENARDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred C. 
Clasificación:
2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn't even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Brent S.  |  Overall Experience 
Clasificación:
5.0

Great service

Rafael C.  |  Overall Experience 
Clasificación:
5.0

Employes we very Professional

sherrie k.  |  Overall Experience 
Clasificación:
5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Gracias

KATHRYN M.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, friendly and helpful

DANIEL O.  |  Overall Experience 
Clasificación:
4.0

Overall great experience

john m.  |  Overall Experience 
Clasificación:
1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I've had to call and find that you guys couldn't help me because you didn't know what you need to do

Donald C.  |  Overall Experience 
Clasificación:
4.0

Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).

AARON F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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