When I for back to return the trailer I found our they never hooked up the lights so I drove around town for 3 hours or so with no blinker break lites nothing..... They need to slow down and pay attention a little better to detail and so do I I should have also checked no checks for brake lights or blinkers when getting the trailer they were kind of busy but still should be no excuse on their part or mineMichael D.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Las Vegas, NV 89102
(Decatur and Oakey)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.Janet S.
drop off point was extremely helpful in getting chain off...letting me park my vehicle there for a day until I got truck unloaded.Mitchel L.
El cliente no dejó un comentario.DELANO V.
Don't charge me double every single time. Charged twicne ecverytime I go here. Tired of having to call EVERYTIME TO GET MY MONEY
The personnel was great and super helpful. My only complaint was that I had to drive across town to pick up and drop off truck. Uhaul also sent me to a location to drop off truck that was not open for business yet. But the people at the location were great.April P.
Lady at the counter , who took over for the man who was helping us , was rude ! We are not from here and had no idea that there was a side street that we had to go onto to get our trailer and she was very rude when we asked her to explain what she meant .LISA W.
El cliente no dejó un comentario.ELENA LAVINIA F.
When you type your info on the Internet then pick the trailer that you want it deletes all of the information you typed in. Why can't you have a account saved On your website? Then pick a trailer, instead of going through pages of "do you want storage, Dolly's, help moving or your house remodeled."Dino L.
Customer service in the office wasn't very attentive or helpful when I was asking about the self pick up. Another rep was asking a question about her customer, so his attention was more to help her than me. He could've at least said," Let me help my colleague real fast." Or something to at least make me feel like I wasn't being ignored. I just went ahead and figured it out on my own. I ordered a dolly for the 2 days I had the truck, but there wasn't a dolly in the truck. I called uhaul as soon as I noticed there wasn't a dolly. The rep said she would take note of it. When I returned the truck I informed the rep who was doing the check out about the dolly situation. He said I shouldn't get charged for it. I received my receipt and seen the $14 charge for the dolly. Called and online chatted about the situation. They both said it's noted and someone from the store that I got the uhaul from should be contacting me within 72 hours. They contacted me the same day and told me they refunded me and sorry for the inconvenience. I received an email about my refund and it was only for one day + tax, which is $7 and some change. I replied to the email to inform them that I got charged for 2 days. I haven't heard back from them. I will be calling again tomorrow about my refund. Other than that, the truck itself drove good and didn't have any issues. The self service was pretty tedious, but was pretty cool once I figured it all out.MICHELLE AILEEN V.
Everyone was helpful, courteous, and friendly!!!MICHAEL W.
El cliente no dejó un comentario.JOSE ANGEL L.
El cliente no dejó un comentario.Gina H.
My go to uhaul.Michael D.
This is my go to location. I received the best C's EverytimeTINA H.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.STEPHANIE P.
Extraordinario servicio al clienteTina C.
Remove third party companies if they won't have employees there so we can actually pick up the truck.SANDRA MARIA C.
El cliente no dejó un comentario.JAIME LYNN S.
When we returned the truck we were informed of a big issue with the truck we were given in Durant, OK on 3/27 @ 902am. We were shown the tire we drove from Durant, OK to Las Vegas, NV. This is very alarming when we saw the issue. The tire we were driving on all that way was not only bald, but was just about to bust!!! We were glad and thankful nothing happened and we were able to return the truck earlier than as reserved. For the reasons above I would ask that I would be refunded the extra time that I had paid for when I picked up the truck in Durant, OK on 3/27/21. PLEASE refund the amount to the same card as applied/pay with. If that is not possible PLEASE send a refund to the new address when I moved to: If you have any question or would like to see a picture of the tire when we returned the truck, I have one as well as the team members at the drop off location in Las Vegas, NV 89102 on 3/31@ about 300pm. Please advise of the out come of this big issue.DEBORAH Z.
El cliente no dejó un comentario.Joe C.
El cliente no dejó un comentario.Sekina M.
The worse experience ever. My reservation was cancelled and nobody contacted me. I called and was rescheduled in another location. My pick up was at 6 am i had several problem with the online pick up the u-haul staff was there but nobody helped me because "we open at 7 and you have to do by yourself with your phone". NEVER AGAINSERGIO A.
I always use the 1900 Decatur Bld. location for 31 years.frank S.
El cliente no dejó un comentario.TERRY GLENN S.
First, the technicians made me drive the truck into the bay. This should be the U Haul truck inspectors job, not the customers. They also had me test the signal blinkers and the brake lights. Also whether the truck could back up or not. All these things should be done by U Haul technicians on site, that take trucks back in for the final inspection.Kenneth M.
Fast service, I was in and out in a matter of minutes.TYLER K.
Very little communication, seemed like robots working. Was pointed to truck with no clue. Price wasn't what quoted and had a after hours fee $$ I will never rent from this location again. We rent uhaul alot and had return after hours before and never charged.Frank Jesse M.
keep trucks well maintained and tuned upGEMINI B.
El cliente no dejó un comentario.Carla L.
El cliente no dejó un comentario.Laura W.
El cliente no dejó un comentario.STEPHEN DAVID S.
Love that spot. Only place I always use for truckstrayan T.
Thanks for your helpJAIME Z.
Everything went fairly smoothly. The only issue I had was the vehicle I was assigned was parked behind other vehicles so I had to wait for those to removed before I could leave.Mike S.
The truck I entered had my nose burning so badly. I had to keep my mask on to keep my nose from burning. I feel that that truck was disgusting ðŸ¤¢ and very unsatisfactory and unsanitary. It was not properly cleaned and I have proof. I believe There should be some type of compensation or refund for the lack of cleanliness that I had to suffer and endure.SHEIKA C.
Great job.. Excelent service..Armando A.
Everything worked out well for me and my experience this time around.Randy G.
I believe he was the manager but this representative went out of his way to help me. This is exemplary customer service. He was able to update my contract with the correct terms without any further inconvenience to me or adding additional time to the process. He told me his name but I have never been good with names. If he isn't he manager, he should be! He was a young white male with glasses, a great smile and excellent customer service!Starlita M.
BRAVO TO ONE AND ALL!!!!KATHLEEN THERESA M.
make mobile app easierlance D.
Dropped it off.. super easyKARAN S.
Very good and quick service.DARBY J.
Extraordinario servicio al clienteLAMAR B.
When my U-Box arrived at the destination I was not told that I would have a delivery fee. This information was only told to me when my U-Box arrived at the final destination. I think I should have been told that there would be two delivery fees when I made my reservation.FORREST L POPE P.
El cliente no dejó un comentario.OMAR D.
Everyone at this location were very helpful and pleasant to deal withLee B.
El cliente no dejó un comentario.BRIAN N.
El cliente no dejó un comentario.WILFRED AZUMA R.
El cliente no dejó un comentario.Rudy T.
El cliente no dejó un comentario.Chih L.
Always get top notch service from all the employees at Tony's place-DARREN LYN R.
The lady's at front counter were awesome as we're the guys out back. Good job U-haulðŸ˜ŠBRADLEY SCOTT K.
I have been a customer for 20 years at las Vegas U -Haul on decatur. I can highly recommend them. They are always professional and courteous. Kudo's.Marc K.
El cliente no dejó un comentario.Avery P.
El cliente no dejó un comentario.Jonathan H.
Have the trucks parked straighter. My truck wasn't straight and it made it very difficult to reverse the truck out to use.CHERUY NAMELEINO N.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Tyler B.
The ramp did not work. Made the job hours longer, caused injury, and scratched the extremely heavy equipment without the ramp. Upon returning truck, employee checking in said we should have checked ramp before we left yard. We asked what could be done since the ramp didn't work, employee was rude and said our checkout would be delayed and we would have to go inside and stand in line and complain. We did, and then same employee came in and announced that some other employee unharmed the ramp, so it was fine, and said it was out of alignment. The employee at counter said that we should have been able to aligned it ourselves, so it wasn't really broken. Finally offered us $10 off and said there is no other option. The money didn't matter, it was the rude customer service.ERIC DUANE L.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.ANTHONY P P.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Fernando G.
El cliente no dejó un comentario.Orville G.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Phillip K.
This is the only location I use. Great personnel and equipment is always in great condition.Reva W.
El cliente no dejó un comentario.ROBERT EUGENE M.
El cliente no dejó un comentario.ANTONIJO M.
Nothing. Everything was very well done. Very nice employees very helpful. Graciaschristopher C.
I went online to rent a car trailer and had a rep call me. She told me it was a 5 day rental and I would get a refund on the over $700.00 rental cost. So I ordered it. When I got to the rental facility they rented me one that was behind all of the other trailer's witch took forever to get sorted out. Then I was informed that a 5 day rental was the min and even though I only needed it for two I wouldn't get any money back. Then the trailer brakes locked up on me a couple of times while driving and the guy who returned it seemed to think this was normal.Timothy A.
El cliente no dejó un comentario.Rochell S.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.Nancy R.
The customer service at the counter were not very helpful. But the guys on the lot were awesome. They couldn't get the first truck out so they switched me to a second truck. During my rental my account showed 2 uhauls rented to me. My return time wasn't correct. The mileage was incorrect and I may have been charged more but I can't tell because the receipt isn't itemized.JENNIFER MARIE R.
Keep up the great work!RONALD DEWAYNE B.
Keep up the great service you provide. Great experience. Easy. Helpful. Seamless by employees. ¡Gracias!VAHAN T.
Had trouble returning the truck with u-haul.comshare. because it wouldn't pickup my site location, it would not let me do the return, so after several tried if trying to do the line return I gave up. Tools pictures and left the keys, then when I had a chance I called the customer service # and they helped put notes in my record. And later. They sent an email it was close.DONNA G.
El cliente no dejó un comentario.bob P.
Leave as is. It's not broken, don't fix it. All in All, wonderful customer service by everyoneWILLIAM E.
I really enjoyed the staff that help us with getting the truck Kelly was awesomeSHERYL R.
I rented the 10' truck for two days. Ended paying over $100. Only drove it in town from my old apartment to my new one. Uhaul has gotten too expensive.andrew B.
Checking the trailer back in they were pretty slow so I was charged another day but they are fixing that because I went down and talked to them.. if it was not for that I would have given 5 stars it's the best u-haul in Vegas and the only 1 I go to I have been to others in Vegas and this is my go to.Michael D.
The only suggestion would be when helping customers, refrain from having personal conversations with fellow team members. On my visit, I stood there for minutes while they were discussing schedules and food orders. Maybe discuss after the customer has left.SONJA SABENA J.
El cliente no dejó un comentario.John C.
Good job Uhaul!ROGER P.
El cliente no dejó un comentario.Sara S.
We had something wrong with the truck, and they changed it immediatelyDARRICKA DIAMOND R.
El cliente no dejó un comentario.CLARENCE FRANCIS G.
Store overcharged me for the rental. I called your customer service department on 3/14/21 who said they would issue a refund. I have not yet received the refund.Laurence S.
El cliente no dejó un comentario.alejandro A.
excellent customer serviceFRANCISCO ARMAND S.
El cliente no dejó un comentario.Jose G.
Check in and out was Amazing! Gonna use them again this weekend!FRANK P.
Continue to improve customer serviceJOHN W.
El cliente no dejó un comentario.Catherine K.
You know you pay for the people to move your stuff & I end up moving it all. The guy didn't even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaulBrent S. | Overall Experience
Great serviceRafael C. | Overall Experience
Employes we very Professionalsherrie k. | Overall Experience
. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank YouKATHRYN M. | Overall Experience
The staff was professional, friendly and helpfulDANIEL O. | Overall Experience
Overall great experiencejohn m. | Overall Experience
The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I've had to call and find that you guys couldn't help me because you didn't know what you need to doDonald C. | Overall Experience
Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).AARON F. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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