Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6023 comentarios

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID LEON C. 
Clasificación:
3.0

Not charge me 2p.for cleaning something you are already cleaning will not be using you again

NICHOLAS ROBIN T. 
Clasificación:
5.0

After hours drop off convenient

Phyllis B. 
Clasificación:
2.0

Got charged for 2 doley. I only had one.

ARTUR VITALEVICH S. 
Clasificación:
5.0

Nothing. But I would like to say Tre was very helpful and professional. He should be recognized for that

KURT JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIKA NITA-DAW B. 
Clasificación:
4.0

There was broken glass in the back of the trailer but the staff was very apologetic and addressed the matter promptly

Benjamin B. 
Clasificación:
1.0

Very disappointed in our experience and would never recommend!!!!!

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

Excellent experience with the staff at Uhaul when I went for a pickup. Very friendly and everyone was wearing masks correctly.

NIKKI ANASTASIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINMICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlottevirgini N. 
Clasificación:
4.0

Not specifically for this location but when I called originally to set up the rental, I thought I was calling the pick up location instead the call was transferred to 1800 Go U Haul . It would be helpful if customers were notified at the time of the call transfer. I would still recommend this location.

LEQUEL CHARRIS M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

It was excellent

GERMANIE DANYEL W. 
Clasificación:
1.0

Did not have the pickup truck I had reserved. Attendant had to re-enter much of the info I had already entered online. Location was badly understaffed.

KEITH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS DAVID K. 
Clasificación:
5.0

The lcation and the people I dealt with were all great. My problem is with the way pricing is represented on the website. It is misleading. I did expect there to be ancillary and hidden fees, but not nearly that many.

ROBERT DOYLE N. 
Clasificación:
2.0

Charged me for 2 gallons of gas when I took the truck back with the indicator for fuel the same as when I got it. pretty low.

HUGH W R. 
Clasificación:
3.0

Customer service is bad.

Diego A. 
Clasificación:
5.0

As always, Tre and his staff were very professional. On previous visits as well as yesterday, I have witnessed Tre's patience with customers - answering their questions from simple to complex. The Washtenaw location is my vendor of choice.

JANICE RENA J. 
Clasificación:
3.0

Staff rude. Truck was clean and ready for me though.

Ralishia H. 
Clasificación:
1.0

I locked my keys, wallet, and cellphone in truck and was told oh well we can call you a lock smith.

SPENCER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

Great customer service!

ARIEL ALEXIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL WALTER M. 
Clasificación:
5.0

Nothing, it was clean and everyone was friendly

Timothy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Manal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA MARIE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Communicate additional fees prior to arrival at the desk. I would have liked no surprises. I was expecting to pay $39 + $.99 per mile. My cost out the door was approximately $109.00 out the door.

ROBERT MAURICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL FREDERICK S. 
Clasificación:
3.0

Fewer computer issues slowing things down (maybe more staff training?). Quicker equipment returns (maybe need more staff?). Friendlier service (maybe need to pay staff more?).

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE LEWIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Staff is friendly, efficient, helpful. Equipment was clean and in excellent working order.

JOHN PRUITT M. 
Clasificación:
5.0

The truck I used your engine light was on and you could smell gas, that was the only problem

BETTY LYNN R. 
Clasificación:
3.0

The bed of the van was covered in mud and the key got stuck in the ignition

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY MATTHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Miao Y. 
Clasificación:
5.0

Great place but need more people up front. If they could just be able to speed up there time. But it is understandable because there is only 1 person and 4 people in line.

ERNEST JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eileen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

My reservation of a trailer was not ready, but they managed to change the equipment and make it work. Good job!

PABLO M. 
Clasificación:
3.0

We have used this location twice in the past and found it to be a smooth operation. This time we were disappointed. We tried online checkin, but were unable to find our truck. So we went inside to ask where it was parked. The person behind the counter offered to do an inperson check-in so we did (no idea what difference it makes). The person helping my husband barely took his eyes off his phone during the process. We were then handed the keys (so I don't know how we could have completed the online checkin since the keys weren't in the truck) My husband was told the truck was in the front line of trucks in the back lot. He eventually found in blocked in by other trucks. The man checking in used trucks offered to move it for him and we were finally on our way.

Todd M. 
Clasificación:
1.0

This u-haul location has dated equipment. Customer service was poor. I got an old van with a busted petrol cap and a suspension that I rented it for 3.5 hours and ended up paying $150. Did myself a favor and returned the van to U-haul. Then I went to home Depot and rented another truck for half the price, newer van with the same amount of time on the same day This is not the first time I had a bad experience with U-haul. Definitely the last time.

RAYNO WILLIAM H. 
Clasificación:
4.0

The location was very busy. It seemed like it may have been understaffed - people were waiting for a while.

Matthew V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Devin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON RAYMOND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
5.0

nothing at all. i have been coming here for almost 3 years and will never everrr go anywhere else. amazing staff to be around

alexis L. 
Clasificación:
1.0

I will never utilize your location of service again. I was charged an assessment fee of something. I took the picture of the odometer but once I tried to upload the information upload wasn't allowed. I went back to the store the manager wasn't in I showed two employees my picture and was told that the charges would be removed well it wasn't. About a year ago I utilized services at the Belleville location and no such fee was assessed. This is a form of red lining individuals due to color, economic status and just down right wrong,

LOLETHA MARIA L. 
Clasificación:
1.0

I was originally supposed to pay $67 for a $29 truck when it was time to drop off the truck I was charged $150 and which I said through the mobile app that I didnt agree with the price. I put $7 of gas in the truck and was still charged $30 of gas when the gas was given to me on a quarter till empty, mileage was off by .4, I still didn't complain because I was trying to hurry up and move and the money was already taken out so I didnt want to wait and waste time I scheduled the uhaul for 4 hours. And brought it back 3 mins late because I had trouble checking in. There is no way I was supposed to pay $150 I had no damages I out gas in, you guys still charged me a $30 gas fee as if it was $30 worth of gas when it was given to me, when it wasnt even close. It had no other information of where the other $50 came from. I reported on the mobile drop in everything that happened and no one has reached out to me since. Instead you guys charged me $150 when my original price cane to $67.

ANASTASIA R. 
Clasificación:
5.0

Nada

ERIC MATTHEW G. 
Clasificación:
5.0

I recommend this location. With 3 kids in college I have moved them often and always come to this Uhaul for truck rental.

DEBORAH SHIELDS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD JAMES M. 
Clasificación:
5.0

I had Great customer service and my truck was super clean and I would use this U haul service again and I would tell a friend or family member to do so also.

BYRON LEON R. 
Clasificación:
5.0

I had a truck reserved from Penske that I reserved a week prior. I had taken the time off from work to move. When I arrived to pick up the truck they didn't have one. I called uhaul and picked up the truck I needed. Uhaul saved the day!!! Thank You Uhaul!

STANLEY THEODORE S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jazmin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEE MARIE K. 
Clasificación:
5.0

As always, Tre Redmond was the consummate professional. He was moving customers through the process and I was in and out the the facility in no time flat! Kudos to you Tre.

JANICE RENA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELZALMANOVI S. 
Clasificación:
5.0

None. Fast. Friendly. Helpful.

DOMINIC WILLIAM- M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY S. 
Clasificación:
5.0

Maybe have trucks a little more cleaned off with regards to snow. Otherwise outstanding.

ALEXANDER GAGE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER LYNN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CONNOR JAY C. 
Clasificación:
3.0

Expedite equipment check-out and returns by increasing available staff and prioritizing these activities. My equipment return took all of 5 seconds for me to hand the van key to a staff member, yet I waited first in line under the equipment return tent for 20 minutes.

KYLE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE MICHAEL P. 
Clasificación:
5.0

It was a pleasure working with Tre, the store manger. He was very professional and knew his product.

JANICE RENA J. 
Clasificación:
5.0

Could not have been more happier for the way Tyre went above and beyond to help me get on the road. This included his help with my missing hitch pin. Always enjoy going to this location even though it's further away from my home and I pass several other uHaul locations on the way. Job well done!

EDWARD DEAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDON KEITH M. 
Clasificación:
5.0

Check parking lot for nails etc. I pulled in and got a flat

LLOYD ALAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL EUGENE B. 
Clasificación:
5.0

Great customer service always! Only uhaul location I will ever use. Staff is amazing, friendly, and beyond helpful.

Sonya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVARISTO ROBERT R. 
Clasificación:
4.0

Please inform the customer that you be taking pictures of your drivers license front and back. I do not like that it is to much ID thefts right now..

Jerome P. 
Clasificación:
1.0

Worst customer service. The guy in this location is very rude. Also they charge for stuff I was not given

Glory H. 
Clasificación:
5.0

The staff there was very friendly and helpful will use there services again in the future.

LARRY JO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

Services were impressive.

KARIEEM AKRAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

China W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
1.0

Internationally gave me the older tow dolley when I said I wanted to drop it of at a different location near me. The tow dolley was not in working order due to that I was not able to use it. The ratchetts were in bad condition and would not engage properly and the straps were frayed at the end and very difficult to use.

Nishwone M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY LEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERED JAMES D. 
Clasificación:
5.0

The service that I received from TreVante was exceptional. He was very accommodating and professional. He is definitely extremely committed to and very good at his job. I sure hope the company is taking care of him because he is certainly a tremendous asset to the company.

COOPER RONNIE W. 
Clasificación:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Clasificación:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Clasificación:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Clasificación:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Clasificación:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Trailer Hitch Icon
    Enganches para remolque

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    Propano

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