El cliente no dejó un comentario.Carolyn H.
Customer Reviews for U-Haul Moving & Storage of Woodmere
Montgomery, AL 36117
(Next to Cohen's)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Don't knowRonald H.
El cliente no dejó un comentario.Jeremy W.
I especially appreciate the helpful people at U haul. They have been informative and forthcoming about many things I needed to know. Thank you all very much. Kudos to Brad Weston and team!Edward S.
El cliente no dejó un comentario.Brett F.
El cliente no dejó un comentario.Timothy M.
Everything was great the only small thing I can think of is if you rent something with insurance for a day and you want to call and extend it but you'd also like to cancel the insurance for the extended day, it would be nice to be able to make adjustments from the phone and not have to come in to completely redo a new rental. Other than that everything from start to finish was excellent and expeditious.John M.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Nevaeh P.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.George C.
El cliente no dejó un comentario.Sharon J.
El cliente no dejó un comentario.LINDA B.
El cliente no dejó un comentario.Cherise C.
El cliente no dejó un comentario.Anthony H.
The general manager was not rude but very close to being rude. He let me know that customers were not his most important job. He was busy at that time. He should have been less condescending. The truck I rented was not clean. It had trash scattered throughout the cab.John B.
Professional, efficient & fair.William C.
El cliente no dejó un comentario.DAMON MAURICE A. | Overall Experience
Professional, quick, and easy. Great service at pick-up and drop off. I'll definitely be back the next time the need arises!Matthew M.
My experience was perfect. Thanks so much.Darrell H.
El cliente no dejó un comentario.GREGORY M.
To close out when I drop offLorna C.
Only thing the uhaul didn't have was a dolly They usually have one in the back that I really need but other then that everything was great.Shederian S.
El cliente no dejó un comentario.Catrina Q.
El cliente no dejó un comentario.Laquann H.
On my final bill, I was charged $7.00 for utility dolly I didn't have. If the utility dolly is the red hand truck, I didn't use it. However, the green plastic security thing was broken, which may make it appear I used it. It broke loose in transit. I called this to the attention of the u haul staff person when I returned the vehicle. I feel I am due $7.00 credit on my card.Homer A.
I love the customer service real nice, with me being a regular customer they remember my name.Shirley S.
This was the worst traveling experience of my life!! I cannot believe I was treated this way by uhaul!! I will NEVER recommend you all if this is how you treat your customers! I had to call roadside assistance TWICE for that truck and dolly!! On top of that! I was quoted wrong information that cause my NEW car battery to go completely DEAD!! I need compensation for the horrific experience I had!!Teaonna W.
The folks at Uhaul are always ready to serve their customers with a smile and a solution. There have been many times when I have gone to U-haul during an emergency move and the kindness that I experienced there really made a lasting impact on me. I don't remember hour name but I know you know who you are. I am thankful and I appreciate what you did for me and my family that day. I know you were hurting too and doing your best to do what it takes to be a good father. You are doing a great job. God made you Ford tough. Toodles!Randall T.
El cliente no dejó un comentario.Thomas S.
The equipment was decent, I am not going to say well maintained, the van I rented need a oil change.Reginald L.
The guy that work at the blvd. Store very nice guy , full of laughs and happy smiles and energy thx youBeverly M.
Well, firstly, by making sure that *all* the equipment that is requested is inside the vehicle.Brandon B.
Excellent customer serviceEric W.
El cliente no dejó un comentario.J A.
El cliente no dejó un comentario.Catrece D.
El cliente no dejó un comentario.LAMEKEYA C.
El cliente no dejó un comentario.Gwendolyn J.
El cliente no dejó un comentario.Jamal C.
I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.Stephanie H. | First Impressions
El cliente no dejó un comentario.Shundra H.
El cliente no dejó un comentario.Dominique G.
Property will purposely under fuel the truck so customers lose money. Also poor detail on contract information. I recommend no one use uhalRODNEY M.
I have meet two phenomenal customer service representatives.Octavia B.
El cliente no dejó un comentario.Reginald S.
El cliente no dejó un comentario.George F.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Eddie R.
El cliente no dejó un comentario.Nancy B.
El cliente no dejó un comentario.Mcdaniel W.
El cliente no dejó un comentario.Sabrina M.
El cliente no dejó un comentario.Claudia F.
Customer service was good but da truck was awful if I had been going anywhere other than around the neighborhood I would of brought it backKenneth R.
El cliente no dejó un comentario.Suphoj V.
The trailer was basically cleaned but needed to be swept. Other than that good as always.Jerome N.
El cliente no dejó un comentario.Tyniece P.
El cliente no dejó un comentario.Deonte T.
Service was great and we will continue to use them.Dantonio T.
El cliente no dejó un comentario.Jernikka Q.
El cliente no dejó un comentario.Shanedris H.
El cliente no dejó un comentario.Marquit J.
El cliente no dejó un comentario.Helen B.
When I picked the truck up there were 3 problems: 1. the low air in the tire light was on along with the warning 2. the engine light was on 3. the driver's side door would not shut without slamming it I called the location immediately when I got home and told him what was going on. He told me the engine light means that the truck needs an oil change. He also told me that they just put air in the tire, but I could come back for more. Since UHaul charges $1.00 per mile, I was not doing that. I knew what he told me about the engine light did not feel right. I rented the truck for 24 hours. When we stopped for gas right before we were due to drop the truck off. After getting gas the truck would not start. The problem with the truck was the alternator, and because of your incompetent employee, we were inconvenienced with a broken-down truck. We had to wait for roadside assistance. If your employee knew what he was talking about we would not have been in that position. I really do not plan to use UHaul again unless desperate. I will spread the word too.Sandy S.
El cliente no dejó un comentario.LATRICE R. | Overall Experience
El cliente no dejó un comentario.JOE H.
El cliente no dejó un comentario.Betzaida D. | First Impressions
El cliente no dejó un comentario.JUDITH J.
Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.JOSEPH D. | Overall Experience
El cliente no dejó un comentario.Jacqueline P. | Online Move In
I just don't like the invoice that I did not have furniture dolly. It wasn't there in the truck. There was utility dolly. I used it. Can you take $7 out of my invoice?HAESUN L.
The trailer we rented leaked badly in multiple places. Contacted UHaul customer service. They apologized and said this location would be in touch. That was 11/25/20 and haven't heard a word. The trailer shouldn't have been offered for rental in the first place. We are disappointed as we've used UHaul numerous times over the years with good results.Gregory C.
El cliente no dejó un comentario.JAMES F.
Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.VIVIAN A. | Overall Experience
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Jesse G.
El cliente no dejó un comentario.DAMON MAURICE A. | First Impressions
when did i get s storage at this facility?Kristy M. | First Impressions
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Henry R.
My drop off was quick and painless. The representative was very polite and helpful. No problems at all.DANIEL H.
El cliente no dejó un comentario.Andrew H.
Truck dirty. Took key from pickup box and rented to me so it seems it was not cleaned or sanitized. Truck needed some repairs- ok for in town but not over the road ( in my opinion).TIM D.
El cliente no dejó un comentario.Donald G.
El cliente no dejó un comentario.Alma H.
El cliente no dejó un comentario.Kimberly D.
Great service from the first phone call making an inquiry to the pickup of the rental as well as its returrn. Very customer accommodating business - well run. Will rent again and recommend.Richard N.
Charged a fee I knew nothing about.Michalle P.
The young man was out to the trailer before I finished backing in and by the time I got around to the back of the truck he had already unhooked from my truck. And he was really nice.Billy H.
El cliente no dejó un comentario.Kesha K.
El cliente no dejó un comentario.Timothy N.
El cliente no dejó un comentario.angela K.
Everything worked out well and the truck/equipment ready at the designated pickup time.Eric H.
Excellent service. Thanks!James B.
put a Uhaul Closer to Atlanta HighwayFaith M.
El cliente no dejó un comentario.Dameon P.
Front desk manager wasn't friendlyJames M.
El cliente no dejó un comentario.Aldolphus R.
Excellent professional servicesDionysus S.
More help at peak pickup times. I had to wait in line about 20 minutes. On another note, was supposed to pickup only a few miles from where I was moving, but had to drive further in the truck due to no availability. Because of this I exceeded my allowed mileage and was charged $17. I shouldn't have been charged since U-haul changed my pickup location.Michelle C.
Professional and quickLakia G.
El cliente no dejó un comentario.Alice S.
El cliente no dejó un comentario.Bruce C.
Fast and GREAT service - we really enjoyed our experience at this location.Nicholas C.
The rental truck was not clean. It had pet hairs and was dirty inside. I felt uncomfortable the entire hour I was in there. The rental process itself was simple and easy.Belinda W.
Was presentable, professional and courtesy, to include instructions for returning equipment was precise.ARTHUR C.
El cliente no dejó un comentario.JULIA B.
The online check-in process was terrible. Had to go in the store to get an employee to check me in. You should switch to check-in by phone or something more user-friendly than text.Catherine G.
The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..TIA G. | Overall Experience
El cliente no dejó un comentario.Sharon G. | First Impressions
NingunoAnjanette J. | First Impressions
El cliente no dejó un comentario.Steven W. | Overall Experience
Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.Roshonda S. | Overall Experience
thanks.Mansour A. | First Impressions
El cliente no dejó un comentario.Tiffany F. | Overall Experience
El cliente no dejó un comentario.Scott or Debby M. | First Impressions
Accused of stealing boxes/supplies by manager and one employee. Poor systems updatingLASHON R. | Overall Experience
Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staffLASHON R. | First Impressions
El cliente no dejó un comentario.Tiffany F. | First Impressions
Having to wait in line for 1-2 hours anytime I need something ruins everything.Andy M. | Overall Experience
El cliente no dejó un comentario.Charles L. | Overall Experience
I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. kenisha s. | Overall Experience
I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said "well that is a first". He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.rebbeca g. | Overall Experience
The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!CLORA M. | Overall Experience
El cliente no dejó un comentario.Kia H. | First Impressions
GraciasDonna M. | Overall Experience
I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an "express" line, it's a good idea to utilize it so customers wanting to pay their bill don't have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can't say enough about her. She is the one that brings light to the facility.DENICE P. | Overall Experience
El cliente no dejó un comentario.Alisha M. | First Impressions
I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?Beth M. | First Impressions
Felt very safe and my belongings were kept secure.Rachel W. | Overall Experience
El cliente no dejó un comentario.Eronda W. | First Impressions
The staff was was very friendly and helpful !shay g. | First Impressions
We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you DebbyScott or Debby M. | Overall Experience
El cliente no dejó un comentario.Leckra J. | Overall Experience
El cliente no dejó un comentario.Sandra H. | First Impressions
I had the worst experience ever!! When I arrived the guy at the desk didn't even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I'm just really appalled and upset!!!Alexis R. | First Impressions
U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.Laura C. | First Impressions
Great!Wendy C. | Overall Experience
N/CKeona S. | Overall Experience
I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.Cara B. | Overall Experience
The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.Lashundra B. | Overall Experience
Excellent facility, great staff, clean and secureAllen H. | Overall Experience
The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.Roshonda S. | First Impressions
Very helpful very nice to deal withrichard n. | First Impressions
I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointedMary M. | Overall Experience
Great ExperienceFernando L. | Overall Experience
I love this placeTonja S. | Overall Experience
Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.Charles L. | First Impressions
Uhaul really came thru for me I would definitely choose them againCHERYL S. | First Impressions
The access pad key swipe was broken and need more clerk to managed the morning rush.JEROME B. | Overall Experience
Everything was ExcellentTommy L. | Overall Experience
It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.Adrian A. | Overall Experience
GraciasSouthern Poverty L. | Overall Experience
ExcelenteKathryn H. | Overall Experience
Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.Regina K. | First Impressions
No commentsSYLVIA B. | Overall Experience
Great Customer support through dropping off the trailer to setting up storage.JIM C. | Overall Experience
Fast service. Friendly staff.teresa s. | First Impressions
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.PAUL V. | First Impressions
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.sherry w. | First Impressions
The csr was very professional. He was getting the customers in and out. Very warming and caring individualMECHELL N. | First Impressions
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.Deanne C. | First Impressions
Staff were very helpful, friendly and courteous. I highly recommend this location.Douglas T. | First Impressions
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!Mayadees R. | First Impressions
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!CORNELIUS M. | Overall Experience
The staff went above and beyond to help me. Awesome awesome.Bernard B. | First Impressions
Great!Richard K. | First Impressions
Short-staffed almost always, but when it’s your turn, the service is good.PAUL V. | First Impressions
I will most definitely do more business with these guysAndre C. | First Impressions
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movidamian l. | First Impressions
No commentAMY C. | Overall Experience
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.bernisha P. | Overall Experience
AwesomeRodney B. | First Impressions
Everyone went above and beyond with excellent customer service!Gabrielle C. | Overall Experience
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.Walter B. | Overall Experience
Preston Taylor is an excellent manager with great people skills.. Keep him forever.Scott M. | Overall Experience
Wonderful staff.SHARON R. | Overall Experience
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.Walter B. | Reservación
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!Patsy G. | Overall Experience
The customer service was great!Albert M. | Reservación
Staff very helpful. Facility is clean. Like variable dock heights at loading area.Andy F. | Overall Experience
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.LASHANTA D. | Overall Experience
Customer service at the actual location was horrible. (The manager)Earlisha J. | Overall Experience
Great placeloretta k. | Overall Experience
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!Wendy C. | Reservación
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.SAMANTHA R. | Overall Experience
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit itFATHER JAMES D. | Overall Experience
Customer service was great!temeria D. | Reservación
Very good and friendly experience!ARCHI R. | Reservación
Very ProfessionalFREDDIE S. | Reservación
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.Katrina B. | Reservación
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.Olivette P. | Reservación
Preston always helpful!!Mike T. | Overall Experience
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!James S. | Overall Experience
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .Denise F. | Overall Experience
Very helpfulmichelle b. | Overall Experience
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.James J. | Overall Experience
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.Vera A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!