Patty was friendly and fun to do business with. She explained everything thoroughly, and I'd certainly come back again in the future. Lisa & Toni
Lisa MCustomer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
at that location nothing!!! paddy was great, she know her stuff
Pedro FIn a time when customer service has all but disappeared in many businesses is was inspiring to find it still existed at U-Haul. Patty Payne was outstanding. She treated us with curtesy and helped us get everything we needed. If you had more like her there would be no competition! if only you could clone her. She is hands down exceptional in customer service! I am now a lifelong customer. Thank you. David
David KManager Patty was great. I rent ONLY from the Wilmington location because of her. If I were to suggest a change it would be to staff the entire store with more employees like her. She is the best.
Karla RNothing, everything was fine
PETER CI was told to bring the truck back with gas tank at 3/4. I put gas in the tank before I brought it back and the gauge was between 3/4 & full, yet they charged me for 2 gallons at $4.25.
Philip OMike B was extremely helpful and professional and patient. He made the whole experience much better by helping me out with the trailer. Thank you!
Jeffrey MCustomer service was five stars. Highly recommend.
Kurtis SThe manager was very helpful.
Julie SPatty and her team were great to work with they made our experience enjoyable.
Robin GI left my phone holder on the front mirror
Ronald MNothing. You did everything right. Kudos to Patty and Ryan. Very friendly. Very knowledgeable. Very helpful. I will be going back again in the future. Thank you
James MPatty is an incredible manager. Great personality & customer service!
Jillene Bgreat service as always
Jacek WAWESOME PEOPLE WORKING ON THAT LOCATION. THEY ARE VERY PROFESSIONAL AND HELPFUL. I SUPER RECOMMEND THAT LOCATION. I'M VERY HAPPY CUSTOMER. TWO THUMBS UP ;)
Jorge NPatty was very nice and explained the whole process
michelle sI can’t explain in words how great Patti is, and what an asset to U-Haul when I got off the phone with her I was very happy to be dealing with someone who is so knowledgeable and understanding of our needs. When I picked up, Moses helped me and I was totally blown away. His experience is helpfulness. I can’t say enough for the Wilmington location first time using them, and we have a lot of U-Haul in our area we have used before, but I will now be only going to Wilmington, because they were so great to deal with kudos to Wilmington, thank you Patty and Moses
Frank CFrom start to finish it was a smooth transaction
Scott CThe staff did not greet me while I prepared the equipment for drop off over the course of 10 minutes (average; not inviting). When I spoke to the staff, he helpfully pointed out that I could leave the equipment for his final check, so checkout was fast.
Daetan HMy documents upon arrival at the front desk were edited without my permission or consent. The male Employee at the front desk asked how many miles was I going to be driving and I replied 30 miles total. The next morning I noticed an attempt to charge my account $197.14 with out a call or an explanation, I then called U-Haul to figure out what was going on and Patty the manager answered very adamant and said I was going to be charged for not returning the vehicle, confused i tried to explained to her that I dropped off the vehicle at the Methuen location and spoke to crew members there that took my key in with no issues. But she would let me explain and hung up on me. I called in because I was informed about e-alert which I have never heard off and spoke with a Rep named Coy from U-Haul informed me about being charged for extra mileage. I am confused that the fact I have been already charged $119.36 and now being charged again $197.14. I have never had a bad experience with U-Haul ever but this is by far the worst experience I have gone through where I feel manipulated, fooled, abused, and taken advantage of. I am just truly disappointed in the way this was handled and still on going……..
Alex MYou can’t improve on the team you got
FREDERICK HPatty at the Wilmington location made my stressful day become a successful and pleasant experience. She was so helpful, knowledgeable, efficient, professional and friendly and she did all that with a sense of humor! It’s rare to find someone so accomplished and competent and still so nice! It’s worth it to go to the Wilmington location just to work with Patty!
Aktina DI enjoyed my rental experience Patty was very knowledgeable and had all the answers I needed. You do not need to improve anything
Fred BGreat service and they always have what I need!
Matt JGet more employees like Patty ♥️ what a wonderful person my mother passed away I needed a truck ASAP she helped me big time I've never met anyone that has a heart like her you should be so lucky that she works for that company what a wonderful woman I can't see enough about her my experience was great Patty the best I already wrote a big thing about U-Haul and that wonderful employee Patty all over Facebook thank you so much helped me out bad times telling everybody to rent from you folks and if I ever need a vehicle again I will definitely be there thank you again so much and tell Patty thank you so much Donna DeLuca
donna dAwesome location, this will become my go to location for UHaul rentals!
Colin MWilmington UHaul always takes care of all my moving needs, wouldn't go anywhere else!
Nolan CPatty & staff were great help. Got me in and out & very friendly 👍
John RI really enjoyed my interaction in the office with Patty who walked me through the whole rental. She was professional and real which I appreciate. The whole experience was smooth and the van drove beautifully. I would highly recommend renting from the Wilmington office and will do so in the future myself.
Denise OStaff was very friendly!
Luke RPatty Payne was amazing! She was able to accommodate my little brothers last minute needs with a moving van day of! She was charming and funny and very thorough with instructions for us! Thank you Patty you made our day a whole lot less stressful!
ashley hThe front desk was really friendly and helpful. She made all processes efficient and clear.
Jiapeng XThe mobile check in - and return doesn’t work in an area that didn’t have cell phone service. The instructions were incorrect and staff tried to help but couldn’t really. I would never access a truck on mobile check in ever again.
Stacey ONothing actually, it couldn’t have been a better experience and the manager, Patricia, was wonderful. Explained Everything answered any questions I had. Made it all a very pleasant experience. Quick and efficient process.
deborah hI was very pleased with the service! your manager Patty was just a great and organized person! Great job Patty!
Tony DPatty is awesome! Give her a raise.
David RPatty and her team are excellent. The is hands down the best U-Haul. I am a heavy uphaul truck customer and I go out of my way to rent from this location. The trucks are always clean. Rent truck is quick and easy simply the best!!!
Odell YWilmington Ma the best always very helpful just a great place for al youre needs
Joseph REveryone there is great! I have rented from there a lot!!
TIMOTHY NPATTY is very helpful she goes above and beyond making sure that as a customer that all youre needs are taken care of just a pleasure to deal with
Joseph RPatty payne and curt did a wonderful job fulfilling our moving needs ...addressing the moving equipment issues Patty and curt are a true asset to the U Haul company and name In all our moving needs we will choose U Haul
Frank GOrganized and smooth operation on equipment pick up and return. Cheerful assistance received from front counter staff.
John HKeep up
BARBARA KStaff is wonderful
AARON DThe manager patty was just excellent!!!
patty pThe truck was ready when I arrived and Patty was pleasant and great to work with.
Rick TWe were the couple with the tall, chatty husband and quiet wife. Patty the assistant manager was a delight. She was informative and helpful to us and other customers and clearly demonstrated dedication to serving us well and promptly. This was our second time renting a van from this location and based on Patty's service today this has become our favorite rental center for vans and such vehicles in our region. We will likely be back.
Michael BWilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable
Christopher L | Overall ExperiencePatty and her staff do an excellent job, very pleasant and efficient.
Patricia CThe staff was so helpful and pleasant! A+ service!
Al PI am writing this letter as a humble note of appreciation for the outstanding customer service provided by Patty. Her ability to provide the resolution quickly exceeded my expectations. Patty has a winner’s attitude, and I appreciate the fact that you take your customers seriously.
MARCELO WNo improvements necessary! This is by far the best U-Haul I have ever been to! Clean, friendly, and so helpful during the stressful move! Love this site!
marcy mPatty was excellent to deal with. Super friendly & helpful making this a great experience.
Timothy BPatty was amazing. Very helpful and pleasant to work with.
Richard DEveryone at the location were helpful, Patty at the desk was extremely helpful with all our questions and concerns!
jon eStaff was very helpful and accommodating, even expediting clean up for me to pick up early. Also very helpful with accessories I might need and some I didn’t. Also pick up and drop off was extremely quick and easy. Thank you all around for the service.
Charles DExcellent stress-free experience
Jayne EMy rental was excellent
tom cTrailer was exactly what I needed, everything functioning perfectly. Staff were super nice folks, would highly recommend
Michael DParking park was broken and hanging off. Couldn’t get it to disengage at first. When I called they just said keep trying as it would take several hours to get someone to help. I did manage to bend into place. The rental rates are incredibly deceiving. They should be obligated to stop advertising the $19.95 as that covers absolutely nothing. It’s a blatant marketing misrepresentation.
David FQuick, easy and clean, well maintained vehicle. Thank you.
Ryan AThe staff was professional, fast and very helpful. We will definitely use the Wilmington U Haul again. Thank you!!
Tina VPatty is the best!
Paul T | First ImpressionsGreat bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S | First ImpressionsI called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.
Stacey S | Overall ExperiencePeggie and Jamie have been amazing. Very helpful
DIANE B | First ImpressionsVery helpful and hands on!
Jessica V | Overall ExperienceWorst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .
WILLIAM R | Overall ExperienceJamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S | First ImpressionsJamie the manager was so good! The employees alrhough new were great too
Kathe L | First ImpressionsI rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d | Overall ExperienceThe staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S | Overall ExperienceJamie was very helpful and went out her way to help my family with a storage unit.
samuel b | Overall ExperienceThe man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N | Overall ExperienceGreat friendly and careing
Sarah S | First ImpressionsGreat service from shipping to scheduling to move out. Thanks for the help guys!
Ken P | Overall ExperienceI dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s | First ImpressionsUsed this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
MARYALICE C | Overall Experience