Customer Reviews for U-Haul Moving & Storage of Wilmington

5,077 comentarios

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
4.0

Gas level was below the 1/4 tank indicated on the contract, but staff was very prompt and friendly.

THOMAS O. 
Clasificación:
1.0

General manager was extremely rude

Agostino I. 
Clasificación:
5.0

Very thorough and helpful staff

Lucas C. 
Clasificación:
5.0

The manager was great and very helpful

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel D. 
Clasificación:
3.0

The person who helped me seemed new and didn't know answers to a couple of questions. U-Haul could do a better job of training their new staff. I returned the van after hours. I used the website to document the return. I was about to put the key in the lock box when I noticed the dome lights in the cab and back were not turning off. There was no user manual in the van. I didn't see a button for the dome lights. I assumed locking the doors would turn off the lights after a minute. It appears that the locking system isn't working properly. It took many attempts for both doors to lock from the driver lock switch. That eventually turned off the lights. It took me an extra 30 minutes on my return.

Anton W. 
Clasificación:
5.0

I was disappointed that i did not receive a fuel credit - I mistakenly filled the truck instead of where it was when I got it. When I dropped off woman said she would see what she could do. No credit - but you slam me if I don't bring it back with enough fuel in it. I think that is poor business. Other than that - it was a good experience

Michele D. 
Clasificación:
5.0

Thank you Peggy for being so welcoming!

PATRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
3.0

Facility was fine, staff was pleasant and helpful, unlike the uhaul android app.

Horace J. 
Clasificación:
5.0

Truck was like new and the woman at the counter was very friendly.

David B. 
Clasificación:
5.0

U-Haul representative is helpful, provided required info.

Radhakrishan R. 
Clasificación:
5.0

The lady working at this location was understaffed and handled everything with the utmost diligence and professionalism I've ever seen she deserves a raise and more employees to run this location

KYLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredericik M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curt H. 
Clasificación:
5.0

The staff at this U-Haul location are SUPER friendly and helpful, I honestly don't think I'd rent anywhere else.

CHRISTOPHER F. 
Clasificación:
5.0

Professional and courteous!

CHRISTIAN B. 
Clasificación:
5.0

Nothing. Service was excellent. Truck was just what I needed.

BRIAN M. 
Clasificación:
3.0

Create a better employee friendly network. Every time I rent there, my information can't be found by name or phone number. I get asked if I am a new customer, and it's extremely annoying.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

Jamie provided me with excellent service from pickup to drop off and should be provided a spotlight award along with a monetary bonus. Folks like here will keep customers coming back… John C

JOHN C. 
Clasificación:
5.0

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S.  |  Overall Experience 
Clasificación:
5.0

Jamie provided AMAZING customer service! Top notch!!!

THEODORE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER I. 
Clasificación:
5.0

Perfect!!

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY V. 
Clasificación:
5.0

The front desk team was excellent. We picked up vans on two separate occasions and each time they were friendly, quick, and helpful

GRIFFIN R. 
Clasificación:
5.0

Nothing. Everything was excellent

THOMAS F. 
Clasificación:
5.0

Everyone was helpful and pleasant! Very knowledgeable as well.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURI P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Great experience and super pleasant staff.

Chris C. 
Clasificación:
5.0

Excellent service

JOHN F. 
Clasificación:
5.0

Great service. Quick an easy to get things done. Very much appreciated.

Marcos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXIS T. 
Clasificación:
5.0

Team at Wilmington was excellent

Robert D. 
Clasificación:
5.0

I can't think of anything.it was so easy and fast

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
5.0

We had a wonderful experience at the UHAUL in Wilmington, MA. We needed to rent a truck to move music equipment for a local students' group which is always challenging. After having horrible experiences at other truck rental locations - even this location many years ago prior to the new management, we turned to UHAUL Wilmington for our needs. From the moment we arrived for pick up, their Assistant Store Manager, Peggy, was professional, courteous and made it feel like our business mattered. The truck they provided was clean and properly maintained to meet our needs of a quick 24 hour turnaround. We were running behind by a 1/2 hour on returning and called and spoke to Jamie who was understanding and when we arrived, she too was very professional and made us feel like our business mattered, I would highly recommend this location, It was clean, well stocked and professionally run! Thanks UHAUL Wilmington for helping with our transportation needs.

Steven S. 
Clasificación:
5.0

Very friendly and helpful - at pick up and drop off

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE J. 
Clasificación:
5.0

Rental went smooth. Rental agents were great to deal with

thomas S. 
Clasificación:
2.0

Ordered a truck to drive my son to school in Burlington VT. Explicitly told her where I going. Was given an in town contract. Realized that when I was looking on the contract for where to drop off the truck. Had to drive it back and incurred several hundred dollars more.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE D. 
Clasificación:
5.0

Super helpful employee made the process nice and easy!

Matthew A. 
Clasificación:
5.0

very helpful employees

MAURA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARGIRIS D. 
Clasificación:
5.0

Always a pleasure to rent from this location. Picked my rental early with no problems. Fast and easy dropoff.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA S. 
Clasificación:
5.0

The staff were INCREDIBLY friendly and helpful. Would absolutely use this location again, top notch!!!

Joseph V. 
Clasificación:
5.0

Everything what I will say is employees in the manager at a greater person and they always trying to help and make sure the customer be happy for that and many more reason I definitely recommend this place

WILDER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

Great service end to end. Thank you. Your counter personnel was extremely helpful and friendly. Really appreciate it.

michael H. 
Clasificación:
5.0

The owner/GM was very personable and also efficient in getting us set-up and out the door. Would recommend this location.

CIERA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB H. 
Clasificación:
5.0

Easy and straightforward. Clean and functional equipment. Ample parking on site. Jamie was very helpful and guided me through the pickup process once I got there. One of the best locations in the area!

Dylan S. 
Clasificación:
3.0

Charged more for items than what my reservation was for. Messed up my online reservation which messed up my timeframe and drop off process.

Nicole M. 
Clasificación:
5.0

The associate that helped me was absolutely amazing! I had an issue with the side door being too small for what I needed to go in and he immediately switched me into another van that would work. Extremely friendly and very professional!

rodrigo R. 
Clasificación:
5.0

Very nice general manager

DENNIS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
3.0

Bro my trailer had rust holes in it

isaac P. 
Clasificación:
5.0

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b.  |  Overall Experience 
Clasificación:
5.0

pleasant experience all around

Hany B. 
Clasificación:
5.0

Friendly and quick!

BRENDA SUE M. 
Clasificación:
5.0

Awesome, and great service !

Frederick M. 
Clasificación:
1.0

I had a uhaul scheduled for a 7:30am pick-up even though the location opened at 9:00am using 24/7 truck share. We did not have an access code to get the truck, there was no one at the location, and I sat on fold for 40 minutes before reaching some to talk to. The woman I talk to on the phone had no solution and couldn't figure out why we couldn't get our truck. We ended up waiting until 9:00am (1.5 hours of waiting at the location) before someone came to open the location and had no idea what truck we needed or had any idea of the situation after repeatedly explaining it. I am extremely dissatisfied with my experience and feel as though no one I spoke with was remorseful of the experience that I had.

MARTIN S. 
Clasificación:
5.0

Thanks to the friendly person who was there when my daughter dropped off the truck! He guided her in what she needed to do and was energetic and kind. ¡Gracias!

Elizabeth P. 
Clasificación:
4.0

Slow service but friendly

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI L. 
Clasificación:
5.0

The gentleman that checked in my truck and checked me out was excellent and very knowledgeable.

Silvo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

Staff was helpful. Item had seen a lot of use but worked well.

ROBERT L. 
Clasificación:
5.0

Rental agent was very professional and helpful.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVATORE G. 
Clasificación:
3.0

Brian was helpful. sent to the wrong location for return Originally told to return to Wilmington, but arrived there was sent a message to go to another location (Woburn) instead.. I do not have time for runarounds. Very upset

Dinna L. 
Clasificación:
5.0

The person at this location was great to work with very customer focused it was a pleasure to work with him

Andrew P. 
Clasificación:
1.0

This isn't just the location itself but Uhaul in general. My first reservation was for Billerica, than was changed to this location which is almost 50 miles extra driving round trip. Once I got to this location the pick up truck was available and not to be found in the parking lot. They did accommodate me with a box truck and honored the same ler mile rate. Pretty disappointed with the overall experience, the good news for Uhaul is that no competition exist if that was different definitely choose something else. Right now this type of service allow you to continue but who knows what the future holds for companies like Uber etc… to jump into this market… Than as consumer we will have the choice… Thanks Denerson

Denerson F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daphney D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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