Patty was Fantastic and very helpful. Will use this location in the future.
KATHLEEN GCustomer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
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No improvements needed. The service was perfect! Gracias.
CHRISANTO MPaddy was amazing made everything go so smooth ,treated me with great respect!!!
FRANCIS TThe owner there is wonderful! I would absolutely rent a truck there again
NICOLE KThe newer double door 5x8 trailers are much better than the older 5x8 trailers with roll up doors. I had an old 5x8 that was less than clean when I picked it up. It did not have any heavy debris inside however I wet mopped the inside of the trailer before I loaded it with my belongings.
BENJAMIN CVery professional and efficient experience. Second time using this location, and would definitely again.
DAVID SThe two women that were working were very kind and helpful. They made the process very easy.
MICHAEL FThe kind and friendly people made it an easy process! I would use them again!
ROBERT MThe truck it self was perfect. However, there was a member of staff (Patty) who was consistently aggressive in her approach with communication.
Vega CPatti (think I spelled it right) & her team are quite simply the best. Dealing with them has been a most excellent experience. If you need storage or gear for a move, don't just consider them. Make this location & team your 1st choice.
DAVID GHonestly it was fine. Nothing spectacular but nothing bad. The three gentlemen assigned to the VERY QUIET location the day of my pick up were all personable and polite and efficient. The truck was easy to locate, clean, and in good working order. If anything might be improved it would be to provide more clear instructions outside the building as to exactly where they want the vehicles left in after hours returns but we left it in the "return area" and ensured that it wasn't blocking egress and doors, etc.
TARA-MAE RStaff And Patty setup was quick explained the gas mi etc. returned took a pic of miles full tank and off I went. 👍
JOHN RNot much I was very pleased
BRIAN CPatty was wonderful, and helped my husband and I completely. We will definitly refer our family and friends to this location. Thank you Patty! -Krystal
TODD RYour employees at your wilmington location are 2nd to none friendly and very professional very easy to work with !!
SCOT BWonderful service with a smile appreciate your help. Would definitely use you guys again.
JOSEPH BI have used this location many times never had a problem.Patty is the best makes it look easy
DOMENIC MAbsolutely nothing! The location and vehicle were both spotless. The woman who helped us was so friendly and helpful. I drove by 2 rental places to get to this location because of the friendly and efficient service. A+
Robert H?
LAWRENCE DEasy to make a reservation for a truck and location had everything that I ordered when I arrived.
MICHAEL RPassenger side side view mirror was inoperable. Counter Service was excellent and friendly.
DAVID TPatty, the owner, was very attentive. Excellent service. Definitely I'll rent again from them. Gracias.
ELLIOT CGreat service. Convenient booking. And tons of moving options, moving help solutions, and accessories available both online and in the store. Also, really impressed with the gear made available to employees
JOSEF M | First ImpressionsThe manager at the Wilmington, MA facility is remarkable!!
REX CVery friendly service - she saved me a trip back home after forgetting my hitch which I thought was very nice. I've rented from them a few times over the years and it's always very easy and a cost effective way to get the job done.
BRANDON LPatty is kind, patient and understanding. She goes above and beyond to help and provide great advice. Glad I used this location for my rental! I will be returning again.
RAMCHARAN KPatty, the manager at the store, was great! Very friendly and helpful. Took virtually no time to get in, review terms of contract, sign and on my way. Return was even simpler! Great store and staff!
RANDALL MExcellent service
DESIRE BThis experience was seamless
WAYNE SI was shocked to hear when I picked up that the mileage rate was to be in excess of $1/mi and asked why I was being charged the local rate when I told them at reservation I was going about 350 miles round trip, I had to ask if this was an error, and the GM immediately intervened and fixed my contract to the correct rate (the clerk was VERY nice but did not know how to). The motorcycle trailer is the BEST on the market, and the only one that can accommodate a custom chopper due to the extended length. The built-in front wheel chock, and numerous tie-downs make it the safest option. I was very pleased with the towing pickup truck, it was almost new and very well equipped and comfortable, making my trip a breeze. (I had to go 175 miles each way dropping off one motorcycle and picking up a new one.) I always recommend you to all of my motorcycle friends when they need to transport. They got me on the road quickly, and did all the necessary safety checks. They more than made up for that initial error.
DAVID SPatty was absolutely incredible and went above and beyond to help, even while being very busy and all alone! She needs a raise!
NATHAN ROverall, I would rate this site very high. The woman who runs the counter was professional and was able to help every time I have used this location. I've used this location more than once. the only minor. Issue I notice was that the left driver side door handle was broken and the windows were really dirty on the inside and the outside.
DAVID RThe young man that helped was excellent!
KEVIN WGreat customer service and we were able to rent the exact truck we needed for the moving job.
JOHN WGood service
DARWIN BHighly recommend! Excellent in ALL respects. ¡Gracias!
MICHAEL SVery pleasant experience. Nice and helpful staff.
NATHAN LNo improvement needed; this is by far the best in Massachusetts. People are so friendly and work quickly to get customers on the road. Equipment is always ready on time or early. I won't rent in other local sites except here
ROBERT WNo issues; met owner who was super friendly, vehicle was ready, clean, and full of gas. No problems, process was smooth and efficient!
RANDALL MNot much that I can find I've been dealing with Patty for a year or more and if all personal are as well trained as she is Patty ,s will go a step beyond to help you it's been a pleasure doing business with her THANK YOU Bill G
WILLIAM GPatti , is GREAT! Very helpful and to the point .
DANIEL SEvery thing was spot on and the staff was amazing. No need to change anything. Thank you for making that part of my move the easiest.
Karyn CPatty was the best. She went above and beyond
SEAN HEveryone was extremely helpful and patient. This was a great experience!
JOHN IVery pleased with customer service team . Will always go back there
DANIEL SEverything went smoothly and the staff was incredibly helpful
JEFFREY RThis is a great place. Extremely professional people. I happen to be hearing impaired, Brendan took the time to explain everything in great detail and with great patience. I have not been this place before, going forward I am most definitely coming back here for any rentals and storage supplies. I also directed some of my questions to Patty who was the other person working at the front desk, she was very welcoming and answered everything I needed to know. Very well run business. You got a new customer for sure!
JORGE SStaff was helpful and made the pickup and return extremely easy. This was my first time but I would definitely rent from the Wilmington location again.
STEPHEN DDrop off was easy. Staff was absolutely amazing.
Scott SNothing, the team at this location is wonderful, inviting and supportive service. We are lucky to have chosen this location, Patty is an absolute star.
Guido ANothing to do had a great check in and out experience and the equipment was very well maintained
BRIAN LPatty and her team were fantastic. I look forward to doing business with them in the future.
William M | Overall ExperienceJust keep Patty working for you.
Wayne MGreat experience all around. Staff was helpful!
Andrew RPatty runs a well oiled machine here; very personal and professional...highly recommended... A+
JOHN NThe only complaint I have is that there should be more than one person checking g people in and assigning them vehicles for the size of this facility. There was a very long line of people.
BARBARA MPatty and staff had me in and out very quickly also explained the return. Great staff
JOHN RStorage area had outside light, but the unit itself has no light. I also rented a 15 truck and it smelled in cabin and truck was not cleaned. The truck also had suspension problems on turns made loud noises. Brung it to workers attention, he had no idea and quickly said "he will put it out of service". Come on man, you knew because of your action when he drove up truck and his hesitation and character I picked up. Truck was a safety hazard and I'll never rent from here again.
Anthony B | Overall ExperienceI was billed for an extra day (insurance and rental) because I brought the van 1hour after late.
BERNARD EI was greeted by a wonderful woman- Ms. Payne. She was kind and helped me with the truck and supplies for my move. Ms. Payne was exceptionally helpful nice and knowledgeable about the process, truck and everything I needed for a great truck rental experience. UHaul is fortunate to have her on their team.
DEBORAH HContinue having Patty work with the customers. She is both professional and very pleasant. This is the only place I go for rentals.
JOHN SThe ladies over there were super nice and helpful.
VELI YVery accommodating and good customer service
LECLERC FPatty was very helpful, fast service and explained and highlighted the instructions. Gracias
JOHN RStaff are great and made my rental experience easy.
Lorraine D | First ImpressionsSpecial thanks to Tatiyanna Correa. She was more than accommodating and helpful during our move in process. The entire staff at Danvers is hardworking, friendly, and helpful. Also, thanks to Sabrina with reservations for her extra support provided to ensure we got the storage and vehicle support necessary for our move. 5 stars to both these ladies.
Adam B | Overall ExperiencePatty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10' truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.
William M | Online Move InPatty was as pleasant as she was efficient.
Paul T | First ImpressionsWilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable
Christopher L | Overall ExperiencePatty is the best!
Paul T | First ImpressionsGreat bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S | First ImpressionsI called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn't move in. I still haven't see the refund.
Stacey S | Overall ExperiencePeggie and Jamie have been amazing. Very helpful
DIANE B | First ImpressionsVery helpful and hands on!
Jessica V | Overall ExperienceWorst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .
WILLIAM R | Overall ExperienceJamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S | First ImpressionsJamie the manager was so good! The employees alrhough new were great too
Kathe L | First ImpressionsI rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d | Overall ExperienceThe staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S | Overall ExperienceJamie was very helpful and went out her way to help my family with a storage unit.
samuel b | Overall ExperienceThe man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N | Overall ExperienceGreat friendly and careing
Sarah S | First ImpressionsGreat service from shipping to scheduling to move out. Thanks for the help guys!
Ken P | Overall ExperienceI dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s | First ImpressionsUsed this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
MARYALICE C | Overall Experience