Customer Reviews for U-Haul Moving & Storage of Wilmington

6,145 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
1.0

The manager there has NO customer service skills. Shes rude and abrupt. I will never go there again or recommend this location. How she is manager I have no idea. I own my own company with several employees. I would be appalled if one of my employees managed like this. Terrible..,

Anna P 
Rating:
5.0

The only complaint is I had to wait a few minutes for the agent to wait on me, it looked like she was alone and there were 2 people ahead of me.

James H 
Rating:
5.0

Both Patty and the woman (sorry forgot her name) were Both great and very helpful. I would definitely recommend them to other people.

Jim A 
Rating:
5.0

Customer did not leave a comment.

Domenic C 
Rating:
5.0

Top Notch Customer Service from Patty and her Staff as always.

MARCELO W 
Rating:
5.0

Customer did not leave a comment.

Wendy B 
Rating:
5.0

Patty was awesome

charles f 
Rating:
5.0

Customer did not leave a comment.

Dung D 
Rating:
5.0

We were under a lot of stress. My daughter was moving from a house to a two-bedroom apartment after almost 25 years. Patty took the edge off with kindness and humor. The equipment was just the right size to do the job. We made the move in the time allotted and brought the truck back on time with stories to tell. For us it was the medicine we needed. Friendliness and kindness aren't always appreciated by everyone or in this age of chaos and conflict.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Anne M 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Patty the manager goes above and beyond-a true gem!! Give her a raise!!

susan c 
Rating:
5.0

My rental experience was very good

Thomas S 
Rating:
4.0

Customer did not leave a comment.

June J 
Rating:
5.0

Patty deserves a raise

luciano d 
Rating:
5.0

Customer did not leave a comment.

Kim J 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

So I was really impressed with Patty Payne the manager. She called me the night before to tell me that she had 38 trucks being rented the following morning and it would be very busy. So I showed up early and was out the door in 5 minutes with my 15’ truck. Can’t thank her enough for her customer service.

Edward W 
Rating:
5.0

Online reservation easy, quickly serviced to pick up truck even though the location was very busy and very fast checkout when returning the truck.

Frank S 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

BRYAN T 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
3.0

The vehicle that I rented was good and well maintained, the only issue I had was that it was parked up against the sign post so I could not get into the driver's side door. Also, the vehicle was not parked in a marked spot so I needed to search for it all around the lot. Additionally, the rental app didn't work well and it took too long for me to pick up the rental.

WILLIAM E 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

everything was great, especially the help and service of Patty

Thomas F 
Rating:
5.0

Nothing

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

phil h 
Rating:
5.0

Patty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10’ truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.

William M  |  Online Move In 
Rating:
5.0

Very Friendly

Joseph W 
Rating:
5.0

Service was excellent. I was greeted by Patty, the Manager. as I walked in. The whole interaction went smoothly and I was quickly on my way. I will highly recommend this store to anyone in need of your services.

Brian S 
Rating:
5.0

Patti the service agent was awesome, friendly and efficient. In and out with no problems.

Mark D 
Rating:
5.0

All of the staff at the facility, from the experienced manager, to our young customer representative went above and beyond to make our pick up and drop off super easy. Everything was explains to us clearly and concisely and we loved being wished “Safe Travels” as we departed! Thank you.

James M 
Rating:
5.0

Customer did not leave a comment.

Marc G 
Rating:
5.0

Customer did not leave a comment.

Elias T 
Rating:
5.0

Patty & Kurt were knowledgeable and helpful Polite & well spoken yet friendly & personably Neatly dressed & well groomed many fine thanks to both of them

Michael C 
Rating:
5.0

The work team at this store is very professional and provides excellent customer service.

Jorge C 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Curt was very professional and helpful. Patty was excellent and very helpful with the whole process

Ralph C 
Rating:
5.0

N/A

Luckens N 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Patty was very helpful and friendly. She is a great asset to the company.

John M 
Rating:
5.0

Customer did not leave a comment.

aaren l 
Rating:
5.0

Customer did not leave a comment.

gordon s 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Counter help was very helpful

Brian C 
Rating:
5.0

This is one of my favorite Uhaul locations. They don't mess around and get things done quickly

Jason G 
Rating:
5.0

The service at the main desk was excellent!

Robert C 
Rating:
5.0

Patty Payne helped me out with this rental. She and her location are ABSOLUTELY EXCELLENT - TOP NOTCH. This is the third rental from her location in the last 6 weeks. Every time I go there - the service is always excellent - always consistent. In and out of there quickly. She and her crew do a great job. The trucks at this particular location are always very new - very low miles - well maintained - takes some of the pressure off the rental knowing the hardware is always good. Another plus. Great experience overall. Would highly recommend. Will probably be back there for another rental in a few weeks.

Jason S 
Rating:
5.0

Working with Patty to get our rental items was a wonderful and very helpful experience. She walked us through everything in a way that was super informative and fun, and helped ease our worries before such a long trip with very kind and knowledgeable information and banter. Were we not several states away, we would absolutely come back to trust her with any future rental help (we will absolutely be directing friends out that way to ya'll though).

Thomas Q 
Rating:
5.0

Patty and staff are great.

Paul S 
Rating:
5.0

Patty and her team were excellent her skill at her job made things go easy I would gladly recommend this location to anyone The vehicle was in perfect shape. The team did a great job. Everyone made my situation easier.

Francis G 
Rating:
5.0

The best please keep up the good work

Endri K 
Rating:
5.0

The lady there was very nice.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
2.0

Did not install trailer correctly. Had to stop at another U-Haul during our move because it was dangerously loose and unable to be fixed with what we personally had on hand. Lights on trailer (brakes, turn signals) did not work majority of the time.

Morgan L 
Rating:
5.0

Great counter experience. Super Quick. Patty is very personable. Just booked here again. Thank you Patty.

Steve L 
Rating:
5.0

Patty is the best.

Wayne M 
Rating:
5.0

Customer did not leave a comment.

Tim P 
Rating:
5.0

Very good service as always. Received us and got us squared away right away.

tom d 
Rating:
5.0

Customer did not leave a comment.

Alex R 
Rating:
5.0

Customer did not leave a comment.

janice l 
Rating:
5.0

Great staff!

Franco S 
Rating:
5.0

Keep doing what you are doing.

Keith O 
Rating:
5.0

Fantastic service.

RAYMOND J 
Rating:
5.0

As I struggled with the app, Patty came out to assist me and got me on my way. Great experience from pick up to drop off!

Richard S 
Rating:
5.0

Customer did not leave a comment.

glenn n 
Rating:
4.0

Customer did not leave a comment.

David O 
Rating:
5.0

Nothing, you do everything excellent!

Endri K 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Victoria R 
Rating:
3.0

I utilized the 24/7 pick up and had a very dissatisfying experience that put my move behind by 2 hours and made my wife physically distressed. Highlights: • I was a little over a hour late for my pick up at the lock box so my pick up order was cancelled; this detail was not VISIBLE in the app when bracketing times for pickup/dropoff which a dynamic on a moving day; the was no text message this was go to occur which would have headed it off; when it cancelled there was nothing in the app to advise that • after a 20 minute wait to talk to a rep she advised of the late pick up cancel and re-set the pick up; the Get Started button presented in the pick up the truck video I watch was not visible without clicking the view/edit button on the page confirming the rental details (basically, hidden) • the site was remote enough that the cell services was slow; the lag time between screen loads makes it seem like you've done something wrong or the system is not responsive, then suddenly a page would load; seems like at a minimum you would have a wifi foot print at the retail location • which is another issue, not relationship between the Truckshare experience and the retail team; (can't help you if you did it online, really?); real disconnect between the retail person, app, and customer service team on voice support; clearly other people who had selected Truck share option thinking this was going to be an easy interaction were having the same problem; multiplied by the entire US, that's a melt down • most of the details required to pick up the truck should have been completed online prior to arriving at the site (drivers license, driver photo, etc.) when I selected the Truckshare "convenience" • when a CSR finally got us into the pick-up sequence it asked for my employer's contact info, so they could call and confirm me on a Sunday morning (WTF); I was advised by the CSR that my wife could vouch for me, who she called in the seat next to me to say it was OK to rent me a truck (WTF) ---- • the truck was servicable but quite old and tired (I'd have not taken it for an interstate trip; I was only 100 miles in a day and it sufficed, but was not impressed based on previous rentals) • other parts of the app that presented service options and add on cost where pretty straightforward; the actual getting the truck and the keys (from the quite weathered lock box, just hit it with some WD40 occasionally) were a mess Not sure if there's a coupon or discount available for my unecessary hassle and anxiety on an already hectic day, but t I'll take it. Happy to elaborate if your Quality team wants to go deeper. Mike

Michael M 
Rating:
5.0

Patty is AWESOME!

Vladimir F 
Rating:
5.0

We have been using this location for all our U-Haul rentals for years. Patty was very personable on our most recent van rental to pick-up a TV media cabinet. Friendly and made the process fast and easy. I would highly recommend the Wilmington, MA U-Haul center for all you moving needs.

Amanda G 
Rating:
5.0

nothing, really. All went well, very friendly and helpful manager, no problems with the truck. I've been to this location several times for shipping/packing supplies and it is always clean, orderly and wll-stocked.

Stephen S 
Rating:
5.0

Patty is always a pleasure to work with and though there are other Uhaul dealers that are about 10-15 minutes closer to us we always prefer this Wilmington, MA because of the great customer attention and personalized care that Patty and her team deliver... Keep it up!

barry a 
Rating:
5.0

Keep doing what you’re doing!

Keith O 
Rating:
5.0

great service, same day availability.

alla t 
Rating:
5.0

Nothing needed. Patty Payne the General Manager is excellent! I will be coming back to this location for rentals. Thank you, Ken K

Kenneth K 
Rating:
5.0

Everything went very smooth. Ryan was a great help. Very efficient getting the equipment hooked up. Between pre-registration and Ryan's help, I was in and out of there in a very short time.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
1.0

Patty was as pleasant as she was efficient.

Paul T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Nothing! The process was easy and I was treated very well throughout the rental process.

Mary F 
Rating:
5.0

Great customer service!!

linda e 
Rating:
5.0

Customer did not leave a comment.

Marilyn A 
Rating:
5.0

Patty was amazing to work with a wonderful experience

Joshua H 
Rating:
5.0

I have to admit that Patty was exceptional in her duties thus surpassing my expectations. Patty, I noticed is very skilled at customer service, the communication and the follow-up was also stupendous. Patty is an asset to your organization. A job well orchestrated from start to finish. Anthony.H Burlington, MA

Anthony H 
Rating:
5.0

Patty was friendly and fun to do business with. She explained everything thoroughly, and I'd certainly come back again in the future. Lisa & Toni

Lisa M 
Rating:
5.0

at that location nothing!!! paddy was great, she know her stuff

Pedro F 
Rating:
5.0

Customer did not leave a comment.

antonio j 
Rating:
5.0

Customer did not leave a comment.

denjada m 
Rating:
5.0

In a time when customer service has all but disappeared in many businesses is was inspiring to find it still existed at U-Haul. Patty Payne was outstanding. She treated us with curtesy and helped us get everything we needed. If you had more like her there would be no competition! if only you could clone her. She is hands down exceptional in customer service! I am now a lifelong customer. Thank you. David

David K 
Rating:
5.0

Manager Patty was great. I rent ONLY from the Wilmington location because of her. If I were to suggest a change it would be to staff the entire store with more employees like her. She is the best.

Karla R 
Rating:
4.0

Customer did not leave a comment.

allen g 
Rating:
5.0

Nothing, everything was fine

PETER C 
Rating:
4.0

I was told to bring the truck back with gas tank at 3/4. I put gas in the tank before I brought it back and the gauge was between 3/4 & full, yet they charged me for 2 gallons at $4.25.

Philip O 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Mike B was extremely helpful and professional and patient. He made the whole experience much better by helping me out with the trailer. Thank you!

Jeffrey M 
Rating:
5.0

Customer service was five stars. Highly recommend.

Kurtis S 
Rating:
5.0

Wilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable

Christopher L  |  Overall Experience 
Rating:
5.0

Patty is the best!

Paul T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon S  |  Overall Experience 
Rating:
5.0

Great bunch of people. I love the holiday decorations. They truly care about their customers

Shannon S  |  First Impressions 
Rating:
1.0

I called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.

Stacey S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott A  |  First Impressions 
Rating:
5.0

Peggie and Jamie have been amazing. Very helpful

DIANE B  |  First Impressions 
Rating:
5.0

Very helpful and hands on!

Jessica V  |  Overall Experience 
Rating:
1.0

Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .

WILLIAM R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B  |  Overall Experience 
Rating:
5.0

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S  |  First Impressions 
Rating:
5.0

Jamie the manager was so good! The employees alrhough new were great too

Kathe L  |  First Impressions 
Rating:
2.0

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica V  |  First Impressions 
Rating:
5.0

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b  |  Overall Experience 
Rating:
5.0

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N  |  Overall Experience 
Rating:
5.0

Great friendly and careing

Sarah S  |  First Impressions 
Rating:
5.0

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P  |  Overall Experience 
Rating:
5.0

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s  |  First Impressions 
Rating:
5.0

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C  |  Overall Experience 
No reviews have been submitted for this location.

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