Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd

2825 comentarios

9136 Wilkinson Blvd   Charlotte, NC 28214
(W Of Sam Wilson Rd)

(704) 392-0056

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(704) 392-0056

9136 Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

andrew B. 
Clasificación:
4.0

Ninguno

VALERIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

The general manager was incredibly helpful and friendly.

CLINT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
4.0

If you're coming from the other side of the road you end up waiting for 150 Amazon vans to pass before you can make a Uturn to get into the facility. That's not an exaggeration, it is an endless stream, and any time a van isn't pulling out some other car fills that single gap. It took almost 10 minutes to turn around and there's no direct left turn into the facility because of a median.

David S. 
Clasificación:
2.0

In store receptionist adviced me if I brought vehicle back by an earlier than expected time, there would be a credit. False information, I spoke with her manager, even called u-haul with my experience and received a $10 voucher for the next time. Expires in 2 yes. Company did not follow through on original promise of reduced cost.

Brenda E. 
Clasificación:
5.0

Great place to store.

KATHRYN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Difficult time with online rental of equipment going from point A to B which will initially calc mileage correctly but when selecting alternative drop off location recommended by U-haul at a savings, mileage allotment drops to point A to drop off point (which in my case was in another state and closer to point A). Without the outstanding help of your Station Manager on-duty ( I believe first name Kristiana) I would have gone with another carrier. I have used U-haul for a number of trans US moves in my career but the recent equipment substitution rate is approaching Bate and switch.

KURT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Katari M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

No comments at this time

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Needs more staff

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kwali G. 
Clasificación:
5.0

I returned before closing but place was already closed. Had problem with mobile return web site.

Jeffrey B. 
Clasificación:
5.0

Treat people the same way that I was treated.great and like I matter!

Robert T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey S. 
Clasificación:
5.0

Nothing requires improvement.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

Best customer service I have ever received from a Uhaul. This location isn't the closest to me, but I think it may be worth it to go again.

DALLIN W. 
Clasificación:
4.0

Back of moving truck had water in back corner. Seal around passenger side door was loose and caused a whistling sound. Not enough staff for a Saturday morning. The staff present were very nice.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MINDY JO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norris P. 
Clasificación:
3.0

Got charged for 2 gallons of gas, right after I had already filled it up to it's previous level.

Rankin H. 
Clasificación:
1.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.

DANIEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY F. 
Clasificación:
2.0

Well, first - I rented furniture pads, which I never received. Second - they were clearly disorganized and there were issues knowing if trucks were checked in and clean. She did clean and sanitize my drivers seat, but nothing else.

TRACY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

simone M. 
Clasificación:
5.0

Great and friendly staff

Gregory J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

Summer did an excellent job of setting me up with my rental and made the experience fast and easy.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Everything was great couldn't do nothing to improve

Dennis H. 
Clasificación:
1.0

The pick up location was changed from 7:30 am to 1:00 pm. After loading the truck and returning back for auto transport it was issue with the auto transport equipment. The GM wasn't concerned about the fact we were traveling out of town and thanks to Mr. Leonard who work on the issue for 40 minutes, instead of unloading the truck for another truck. NO Discount for over inconvenience. The GM was concerned about talking on the phone. Unsatisfactory.

Estell G. 
Clasificación:
5.0

Excellent customer service and a clean vehicle it was a smooth transition

RONETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarasa F. 
Clasificación:
5.0

Christina is head to toe gorgeous and she's a sweetheart. When I return to rent another trailer, as long as she is there the experience can't be anything less than great😁😍🤩

JOHNATHAN J. 
Clasificación:
1.0

We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn't get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn't turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It's rediculous!!

April H.  |  Overall Experience 
Clasificación:
4.0

Make sure that the computers are working they were only working with one computer had to wait a while

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R.  |  First Impressions 
Clasificación:
5.0

Great service. Kala and Monte did an excellent job

Allen Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terrel R. 
Clasificación:
1.0

El cliente no dejó un comentario.

cheryl c.  |  Overall Experience 
Clasificación:
1.0

I only asked for one utility dolly and the person on site had put an additional 3 dollys in the truck. I was then charged an extra $25 for all of those dollys that I didn't ask for. I think that is sketchy business and I will not be using your service again.

Ivan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA J. 
Clasificación:
5.0

Thank You !!!

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn P. 
Clasificación:
5.0

The woman that did my reservation and get the trailer was an absolute distraction. Why you may ask? She is absolutely GORGEOUS! WOW! Beautiful smile, eyes, lips, frame... EVERYTHING! And she was very kind.😍😍😍

JOHNATHAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C.  |  Overall Experience 
Clasificación:
1.0

I initially had a reservation at the 3745 E Independence Blvd location; however, between waiting and speaking to a customer representative for 36 minutes my reservation was not found in the system. Fortunately, the representative, with assistance from the scheduling department, was able to locate another available vehicle 13 miles away. Upon arrival at the new location, 9136 Wilkerson Blvd, I checked in but was unable to locate a vehicle # on the app nor on the internet. Only after calling and staying on the phone for 26 minutes with a different customer service representative was I given a vehicle number. In total for a reservation that was scheduled for 5:45 PM, I was not able to pick-up a vehicle until 7:39 PM. Although the customer service representatives were diligent and friendly in resolving my issues, the reasons mentioned above causes for an extreme dissatisfied with my experience.

Charlie S. 
Clasificación:
3.0

My whole experience from start to finish was a wreck. My uhaul did not get brought back on time by previous users. Had to drive to other side of town for a uhaul. During my pickup the process took 4 hours total. I originally had 24/7 truckshare. Nothing was virtual about my experience.

Zakia R. 
Clasificación:
4.0

Truck was leaking oil. Stained new driveway.

Jeff P. 
Clasificación:
1.0

Employees don't where mask took to long to check in and so unprofessional.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDLEROY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

WADE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
2.0

The window motor on the uhaul was broken and remained down the entire time and it was a cold winter day. I was also charged incorrectly for gas. I called and emailed the location and still have not received any reply back.

NATASHA G. 
Clasificación:
5.0

Require masks of all customers.

karl L. 
Clasificación:
3.0

You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 

Emily P.  |  Overall Experience 
Clasificación:
5.0

Using uhaul services made my move quick and easy. The customer service was amazing and the whole process was so simple.

CHRISTIAN N. 
Clasificación:
3.0

After you check customer out, and the customer has equipment that goes in the truck....someone should ensure the equipment is on truck

Joane L. 
Clasificación:
4.0

Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.

Steve K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt G. 
Clasificación:
4.0

I was disturbed that the staff didn't wear their masks properly (noses not covered) as their sign was clearly posted to do.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

julia E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Great customer service. Bad product.

Chris G. 
Clasificación:
5.0

Nice people!!

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

toreese H. 
Clasificación:
4.0

We drove a 20 truck and the transmission was so bad that we were thinking are we going to get run over because it was doing bad and slow to drive.

TIMOTHY J. 
Clasificación:
5.0

I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.

CHERYL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

george J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominique L.  |  Overall Experience 
Clasificación:
1.0

An employee that was “in training” did not greet us, instead just stared until we said we needed help and was not wearing a mask. Lazy, hazardous, and unprofessional

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL G. 
Clasificación:
5.0

Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.

Velma T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tamika R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS G. 
Clasificación:
5.0

This is probably the 10th occasion renting a U-Haul and by far the best. The representative made me feel like a priority. The level of customer service is not seen in many businesses these days..

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  Overall Experience 
Clasificación:
2.0

The center was busy so i did not get a chance to talk to the representative that arranged a change in drop off location. I was charged an additional $157.00 that i am now disputing and questioning he charge. Can somepne please call me back or contact me at the earliest convenience? 937-397-1273

Suadia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W.  |  First Impressions 
Clasificación:
3.0

Decent experience, extremely expensive to pay by the mileage, but easy return and pick up

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roberto A. 
Clasificación:
5.0

Christina and her team were very helpful and TOP NOTCH during the month of October, we rented TWO 26' trucks.. When I dropped off the first one on October 5th, we discussed the next truck and one which needed to be a truck that could travel 1,000.. Thank You Christina!!

Steven N. 
Clasificación:
5.0

The associates were friendly and very helpful and the service was Great!. Keep up the Good Work!

Robert P. 
Clasificación:
1.0

Flat tire was the reason for the rating. The information display on the instrument panel said the right rear tire had low pressure when the van was turned over to me by UHaul employee.

william R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

joshua f.  |  Overall Experience 
Clasificación:
4.0

They are really good

Don M.  |  First Impressions 
Clasificación:
4.0

While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 

Catherine M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine C.  |  Overall Experience 
Clasificación:
5.0

The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!

marybeth e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizbeth P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Stephanie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE D.  |  Overall Experience 
Clasificación:
5.0

Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.

Ginny S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chabli S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE D.  |  First Impressions 
Clasificación:
3.0

We found a storage unit that was cheaper down the road that had friendlier service.

Robert W.  |  Overall Experience 
Clasificación:
4.0

Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy access

Margaret C.  |  Overall Experience 
Clasificación:
3.0

Bbbbbbb

HENRY C.  |  Overall Experience 
Clasificación:
5.0

Great service both people and equipment

Allen R.  |  First Impressions 
Clasificación:
5.0

.

Richard B.  |  Overall Experience 
Clasificación:
3.0

I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.

Devon K.  |  Overall Experience 
Clasificación:
5.0

good experience

Barry C.  |  First Impressions 
Clasificación:
2.0

Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.

samuel b.  |  Overall Experience 
Clasificación:
4.0

The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.

Kevin E.  |  Overall Experience 
Clasificación:
1.0

Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.

David G.  |  First Impressions 
Clasificación:
5.0

Nice courteous people

Steven L.  |  First Impressions 
Clasificación:
5.0

Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!

Amanda K.  |  Overall Experience 
Clasificación:
5.0

All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.

Edward R.  |  Overall Experience 
Clasificación:
5.0

Very efficient. Professional and nice Very knowledgeable.

CAROLYN T.  |  First Impressions 
Clasificación:
5.0

Arty was extremely helpful

john f.  |  Overall Experience 
Clasificación:
5.0

Good service

laramime e.  |  Overall Experience 
Clasificación:
5.0

People friendly, and very helpful! Great location. Will use in my future move.

sinque s.  |  Overall Experience 
Clasificación:
3.0

Didn’t get the storage unit

MYRA P. | Reservación
Clasificación:
5.0

I rented a storage unit for a year. Staff always courteous & helpful.

Kimberly G.  |  Overall Experience 
Clasificación:
1.0

Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.

Shane F. | Reservación
Clasificación:
5.0

Great job ... everything was explained very well. Excellent job!!!!

DONNA M. | Reservación
Clasificación:
5.0

great place for storage

Kalen S.  |  Overall Experience 
Clasificación:
4.0

The staff was great and very helpful

Jacklyn W. | Reservación
Clasificación:
5.0

I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. ¡Gracias!

Robin K.  |  Overall Experience 
Clasificación:
5.0

Very good service.

Ronnie P.  |  Overall Experience 
Clasificación:
4.0

Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.

jimmy j.  |  Overall Experience 
Clasificación:
1.0

I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(

victoria m.  |  Overall Experience 
Clasificación:
5.0

I only left because I no longer need a storage unit. If my needs change, I'll be back.

Tracy M.  |  Overall Experience 
Clasificación:
5.0

It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...

Nathan B.  |  Overall Experience 
Clasificación:
5.0

Lisa was great to work with. She made things easy and was very accommodating.

Rebecca S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

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    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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