Customer Reviews for U-Haul Moving & Storage of Wichita Falls

4,298 comentarios

2817 Kell Blvd   Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

(940) 696-1331

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(940) 696-1331

2817 Kell Blvd
Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

CARYL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

When I arrived there in the morning the manager was on the phone with a very unpleasant worried and upset customer. I saw him handle that lady with patience, understanding, and genuine care. I told the man when he hung up are truly admired his attitude towards that lady. What a good sample that was for me. I admire you guys we have to deal with so many difficult people. I bless you and I encourage you. Don't give up on people. Love is quite powerful, and can change hearts. Bendiciones.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Great customer service!!

LINSEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawnya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOT B. 
Clasificación:
1.0

I put fuel back to what it was. Not sure why you charged us for 4 Gl

MICHELLE A. 
Clasificación:
5.0

All good

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATTI H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KING B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL T. 
Clasificación:
5.0

Best customer service I've seen in a very long time.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
1.0

What a nightmare. I am a 72 year old woman moving alone to arizona from texas. After driving 1,000 miles, I unloaded my uhaul and took it to the specified location. They refused it said their lot was full. They sent me down the road. That location was closed locked up. Alex in scheduling made arrangements at Lindsey & Main. Jake was the only nice u-haul employee I encountered all day (other than Alex.) He deserves a bonus check. I was on the verge of breaking down. It was truly a nightmare.

DAURI F. 
Clasificación:
1.0

Trailer had dirt and mud in the bed of it. Returned trailer clean rite at closing time and the workers did not check it in until the next day so I was charged an extra day. I will not be using uhaul again

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS W. 
Clasificación:
5.0

Excellent caring staff and they are customer-based.

WALTER G. 
Clasificación:
5.0

Our move was great and we would use you again.

JANICE F. 
Clasificación:
3.0

Next time don't tell me that I don't need look over the equipment before hand and just check ok on the web app. The guy told me multiple time that there was nothing wrong and he has check the vehicle himself. I know I should've done the check myself but this guy was taking care of me like I would for my clients. Only to realize about a few miles down the road that the truck just had little over a 1/4 tank of fuel. At that point I was running out of time so I just let it go. This question “what can we do to improve for the next customer?” brought the incident to my mind again. So if I need to return the truck with a full tank shouldn't I have received a full tank when renting it? I did fill the truck up full before return it because that's what they said and it was stressed more than once. I'm not asking for thing but this will make me think twice before trusting an employee at uhaul locations in the future. I always look out for my clients first so this felt shady and like they just wanted to save a few dollars.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHINHYU K. 
Clasificación:
5.0

I hate the new late drop off policy. This was obviously formulated by a professional desk jockey. I'm walking around freezing cold taking pictures and couldn't display the properly filled gas gauge because I already put the keys in the box. I just happened to see the email after I turned it and had to drive back so I wouldn't be charged an extra $20.

DAVID H. 
Clasificación:
2.0

My order was deleted without notice to me. My delivery dates were missed at every turn. Your employees don't know hardly anything about the U-Box orders or the computer system they work on. It was not a good experience at all.

Marsha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM D. 
Clasificación:
5.0

This was not my preferred location to pickup the truck that I had reserved 10 days before. If I had not checked with my "preferred location" the day before, I would have gone there for nothing. I didn't receive any email or text telling me this either.

LONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolena L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan G. 
Clasificación:
3.0

The truck was so old and the gas mileage was so bad. It had nearly 200.000 miles on the clock

Andreas H. 
Clasificación:
1.0

I reserved a 10 ft box truck 2 months in advance. AFTER I did all the paperwork, the guy informed me that I had to take a 15 ft. I didn't have enough stuff to fill a 15 foot so I had to use tie downs etc to make sure my fragile cargo didnt get thrown around. The truck was loud with horrible wind noise and I didn't appreciate the extra fuel it took for a 15 foot truck. The employee didn't care and said he couldn't do anything about it. Horrible customer care!

Susan B. 
Clasificación:
4.0

make sure the equipment is good to use

Raul T. 
Clasificación:
5.0

Hire about 4 more Marios! The man has been super helpful with this move!

DAVID T. 
Clasificación:
5.0

Everyone was so great and nice. Very helpful. Will go back for any U-Haul needs.

CHELSEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela F. 
Clasificación:
5.0

Very Good Customer Relations!!!

LAWRENCE P. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYSHA C. 
Clasificación:
4.0

Good guys and very helpful,recommend this location.

Raul T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
1.0

Your workers sat there when returned and now its like another 20 bucks. Should have been done before we left facility. To me its like the Democrats screw people every way you can.......

LINDA B. 
Clasificación:
5.0

Employee are always respectful, helpful and kind.

MARTHA E. 
Clasificación:
4.0

GPS directions for entry at the site were confusing, I'm assuming due to construction going on. Street signage would have been helpful.

GARRY E. 
Clasificación:
2.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim D. 
Clasificación:
5.0

It's frustrating that even though I made the reservation almost one week in advance, they didn't have an appliance dolly.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA A. 
Clasificación:
3.0

Watch the mileage. When you rent the unit they will say it has a couple miles less than it does have on it and when you return it they will say it has a couple more miles than it has on it. Which it's wasn't much money but it's just not right.

JASON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
2.0

Everything was PERFECT except they won't stop billing me rent on U-Boxes returned empty a month ago. I've responded to email billing, I've telephoned and written by postal mail. am still being dunned and charged late fees. I removed my locks Oct 6, I've asked please go LOOK at the containers, they have been sitting there empty. Tomorrow it will be 4 solid weeks!

Mandy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS HOWARD Y. 
Clasificación:
5.0

The store in Wichita Falls is the nicest and most well staffed U-Haul location I have ever visited. Mario and his staff were so helpful and courteous, this move was a success and less stressful due to their sincere hospitality.

WAYNE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

mason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

Everything was great! The only thing that bothered me was that I was moving local and actually only drove 27 miles. The starting gas in the tank was a bit over 1/4 which disappeared fast. I replaced it and more, but I would have liked to have more gas in the vehicle to start with.

Allan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine A. 
Clasificación:
5.0

Easy drop off

ROGER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kerrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR L. 
Clasificación:
5.0

The techs were extremely helpful and engaging. It was an efficient and pleasant experience.

PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

The uhaul leaked onto the driver when it rains

ZACHARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

Great customer service!

LOUIS J. 
Clasificación:
5.0

The store needs to open on time and have more employees on hand. There were at least 4 customers there at 9am. The store opened a few minutes late and only had one person to help everyone. It took forever!!

ABRAXAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE W. 
Clasificación:
5.0

Always friendly and professional

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Third time I've used this location, once again very pleased with my experience. This place is excellent, highly recommend it to anyone needing equipment for moving.

BRANDT J. 
Clasificación:
5.0

i have no suggestions for improvement, everything was well done, the employees helped me to set up what i needed on the computer, they were all very friendly and made sure i understood everything and had everything i needed.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

I was once again very happy with my experience renting from this location. Staff was very helpful and knowledgeable, helped me out when I was running late to the appt and changed some things to my rental for me. Very happy with my experience.

BRANDT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARA M. 
Clasificación:
5.0

Nada

Melvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba