El cliente no dejó un comentario.Kathleen N.
Customer Reviews for U-Haul Moving & Storage of Whitney Ranch
Henderson, NV 89011
(I-95 & Russell Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing, everything when smooth from check in to check out, return the equipment are really quick . Good service.Alonzo M.
El cliente no dejó un comentario.Kurt T.
El cliente no dejó un comentario.Abel R.
El cliente no dejó un comentario.john G.
El cliente no dejó un comentario.kaleb P.
Great job and great team.john L.
El cliente no dejó un comentario.Russ M.
El cliente no dejó un comentario.Robert I.
Ived used this uhaul for all my moves and storage needs and they've not failed me yet. Definitely recommend this place.Sabrina B. | Overall Experience
The manager was excellent, great service, fast process, very professional attitude. Equipment was clean and didn't have any issue operating. We have utilized U-Haul service for many years and many different places but I feel this location and the manger was the best. I wish all U-Haul locations have at least similar Custer service as this location.John K.
El cliente no dejó un comentario.Ryuichi I.
El cliente no dejó un comentario.Troy F.
Very satisfiedJonathan Y.
El cliente no dejó un comentario.Kelsey T.
Outstanding service. Gentleman who checked the truck was very helpful and professional.Robert M.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Landon M.
Very friendful, very helpful service!Jordam H.
My unit was clean and I felt that the building was safe, clean and well maintained. I would rent at this location again.Sakinah H. | Overall Experience
Open earlier on a Sunday! There was a line of returned trucks taking up the lane and there was no one to help me to return when i ran into issues with the online version saying 20987 Is a smaller number then 20935 and it would not take the miles in i sat there for 30 mins trying to figure it out all awhile i was being charged a second day because it was now late due to this location not having human help until 9am.Johnathan M.
El cliente no dejó un comentario.Anthony T.
The truck I received had service engine soon light on. Returned truck to location I rented from and thank god the general manager got involved otherwise the UHAUL policy for getting a truck exchanged is NOT customer friendly. After the manager got involved he quickly resolved the issue.Joseph R.
Customer service is excellent at this location! All the employees are very friendly and so helpful. From the moment we made the reservation to the return of our vehicle, everything in the contract was clearly explained to us. In addition, this facility is nice and clean, and the vehicles are well taken care of. Overall, we had a great experience renting our uhaul and will highly recommend it to our friends and family. ¡Gracias!blanca Q.
Easy peasy in and out service, they have a new protocol super simple so just roll with it!!!Guy B.
El cliente no dejó un comentario.Jacob F.
The pick up truck ran great. Nice cold air and Temps were over 100.gas miles was notably good and the truck had power. I was pleased with the lowest rate guarantee. That was sort of unexpected. There was one thing that I didn't expect. The drivers seat was too low and wasn't adjustable. With long legs I sat on a pillow. Everyone at UHaul that I interacted with were professional and personable. Well done.John B.
El cliente no dejó un comentario.Peter K.
Great!!!CYNTHIA T. | Overall Experience
El cliente no dejó un comentario.Vincent P.
El cliente no dejó un comentario.Austin W.
Wrong e-mail adres. I AM NOT THARA BROWN Please delete my e-mail adress from your list. Dr.firstname.lastname@example.orgTHARA B.
Very minimal contact , but good 👍james C.
Windshield of truck was filthy, truck was not where it was supposed to be parked. Staff directed to me drive toward her into a bottlenecked area to pick up tow dolly, then announced in a snotty tone that the dolly attaches in the BACK. (Um, YEAH, I KNOW that, but YOU kept waving me all the way forward within 2 feet of you, facing forward.) Then they didn't actually check the tow dolly for safety and the tire blew out. THEN I discovered that the tow dolly's right blinker and break lights were not on. I was stranded twice on an 800 mile trip and nearly killed when the tire blew all because they did NOT do their jobs right. Tire tread was HORRIBLY worn on dolly and wheel rim was rusted...and YES, I HAVE the photos to prove it. I had to wait 2 hours for the tire to get fixed...then had to DRIVE another 1/5 hours with NO right blinker or brake lights into Reno traffic on a Friday night. Blinker was fixed the following morning...then I drove the rest of the way to my destination to park and find that somewhere in all this mess (likely when the road side assistance jacked the dolly up to change the tire the night before) the straps holding my car to the dolly (which I paid UHAUL to strap down!!!) had come off on the Rigth side and my car wheels had turned and were no longer secured! I called Uhaul and they said they would charge ME $350 to come unhook my car from the now tangled/shifted straps and get my car off the dolly. I will literally NEVER, EVER trust Uhaul again and no one else should either.KATE V.
El cliente no dejó un comentario.Ford C.
El cliente no dejó un comentario.Vic S.
El cliente no dejó un comentario.Jaime P.
El cliente no dejó un comentario.charles R.
El cliente no dejó un comentario.Anthony A.
Reserving the truck online was quick and convenient. Picking up and returning the truck was fast, easy and convenient. Staff is helpful, efficient and friendly. Will definitely use this location again when I need to rent a trucksusanne W.
I had the best experience in getting a rental truck through this location. Everything went smoothly with no confusion. The box truck ran great and the a:c was perfect. I have to admit, I was really impressed with this location and UHaul. I've rented a trailer from this location before. Outstanding customer service. Thank you UHaul team, I appreciate you. Ami DAmi D.
The people at the actual location was great but fuck u haul. I had a box truck and trailer rented weeks in advance just to get a less the 24hr notice that it wouldn't be available and had to drive 100 miles out of state to rent a lesser size box truck. Fuck u haulJames C.
El cliente no dejó un comentario.Ryan A.
Nothing Great JobPaul K.
El cliente no dejó un comentario.Francesco D.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Joe G.
El cliente no dejó un comentario.Patrick B.
The whole process was very simple and straight forward. The staff at this location were excellent. Staff definitely took good care of me. From picking the truck up to dropping the truck off, the customer service was on point. Thank you ladies and gentlemen. Stay true!NICKADE R.
El cliente no dejó un comentario.Michael B.
Day laborers jumped out at me as I was entering the facility scared me to death. I'm an over 60 single woman. When I told the front desk staff they rebuked me and accused me of being political. One gal in particular. She was justifying their aggressive behavior because they're just looking for work. I became the bad guy because I expressed my displeasure. I would not recommend this site, I would not recommend her, I will never use this site againTerri F.
El cliente no dejó un comentario.Monica C.
El cliente no dejó un comentario.Stranten S.
There was no oil on dipstick when I checked next morning after picking up rental. Purchased THREE quarts to get to full mark.Robert D.
El cliente no dejó un comentario.GERARD B.
My second Uhaul experience like my first 5 years ago. The location given me, was closed despite being within posted hours. My original location was changed to closed location and the call 24r hours before my appointment did not happen. I was not sure which location to go to. The location I called and reserved at on my own was very good. A half hour on corporate phone number got me nowhere. Never again!JAMES T.
This is amazing. I went from Outhouse (W Sac) to the Penthouse (Henderson). Great service, fixed my billing issue. Clean check in process. Manager June and assistant Dominique helped fix the error. Great work on this end.Kirk M.
While driving truck at the end of our move, the dolly snapped loose for some reason, meaning that I'm going to get charged $7 for a dolly I never used. It was either tied on loose or was just cheap tie. I shouldn't be charged for it. Also I did a self checkout around 7pm this evening and never received a receipt, notification, or email that I returned the truck. I took photos and followed your directions and at the end said I was all done and thank you. Yet nothing. Can someone please send me a receipt or email confirming I returned the truck this evening. Thank you. LPLouis P.
Get the city of Henderson to finish Russell Road pavement upgrades in less than three-to-four months.Phillip S.
They was awesome great customer serviceMARVIN E.
Minimal room for improvement. The staff is top notch and the equipment worked flawlessly taking me and my belongings from Las Vegas to Connecticut which included a massive blizzard in Colorado that followed me for over a hundred miles without so much as a hiccup! I can't thank the staff and company enough!javier N.
Everyone was very friendly, helpful and courteous! Outstanding customer service.Courtney K.
Very friendly staff, helpful and service oriented.Lorin C.
El cliente no dejó un comentario.Anthony I.
Everyone was very nice and very helpful. Perfect since moving is always so stressful. Thank you!!Jessica C.
El cliente no dejó un comentario.Jose A.
Truck wasn't clean on the inside, and experience of using the truck was really aggravating, but the manager at the location did everything to make it right. I would recommend this U-Haul to someone.Jonathan C.
We rent from them and have used them quite a bit over the past 12+ years. They are always well-staffed, well trained, and efficient.Bernard H.
El cliente no dejó un comentario.Russ J.
El cliente no dejó un comentario.Kevin M.
Sales staff was great. Yard staff, not as enthusiastic.LuisA C.
Amazing team. They always do a great job. Thank you for all the hard work. BruceBruce B.
El cliente no dejó un comentario.Richard S.
Everyone was profesional, friendly and knowleadgeable.Modesto G.
Wait time was excessive.STEVEN M.
El cliente no dejó un comentario.Timothy D.
The two guys releasing and checking the trucks back in on the morning shift are great. The location should keep up on making sure they have a spare key for every single truck as even if a prior customer has lost a set, they for sure were charged that as part of damages so the Uhaul Company has been paid for this and should use that to make sure it is replaced. The driver door was accidentally closed and I was told from Uhaul roadside contracted company $175 to open it which took less than 5 minutes to doJAMES V.
Great service, easy return, no issues. Keep it up . Kudos!!Santos B.
However, June at the front desk, was curt, not friendly and needs customer service direction. All other employees were great!John Y.
El cliente no dejó un comentario.JosephD N.
El cliente no dejó un comentario.Mario P.
Great service and staffGeorge G.
Extraordinario servicio al clienteLeticia M.
El cliente no dejó un comentario.Juzlyn W.
El cliente no dejó un comentario.samuel W.
El cliente no dejó un comentario.Stephan M.
El cliente no dejó un comentario.milina C.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.SCOTT P.
El cliente no dejó un comentario.Norma H.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.Carl P.
El cliente no dejó un comentario.HAN MYAT C.
Great serviceDAVID JOE L.
El cliente no dejó un comentario.Andrea M.
I feel the prices are quite high for a rental when the gas prices are also high. I have nothing bad to say about the location. More of my issues are with Uhual and the fact that the gas price total was the cost of the rental. And i was doing all the moving. With a time that inflation is high, uhual doesnt have the best interests of his returning customers. I understand you have to make money, but in the past i was able to get unlimited milage and at a rental at half the cost. Now its the opposite which tells me you are taking advantage of the current market. I plan not to use Uhual in the future because of that.Dustin H.
El cliente no dejó un comentario.ROBERTO D.
Staff at Chelsea's location is wonderful, to include Chelsea herself.SHERWIN M.
Easy return, fast courteous people.Robert L.
Uhaul changed my pick up location and didn't make sure we knew about it. This caused extra Uber cost, stress, and added time to our trip. Please be sure people know ahead of time if they are going to make a change.Joseph D.
El cliente no dejó un comentario.lavel C.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.Kathy H.
Mr Edward bloom was happy with the service by office and good friends I had with U-HaulEdward B. | Overall Experience
The representative was knowledgeable, polite, and very helpful to want we needed.Elizabeth K. | First Impressions
El cliente no dejó un comentario.Amy C. | First Impressions
El cliente no dejó un comentario.e'angeica n. | Overall Experience
El cliente no dejó un comentario.Peggy W. | Overall Experience
El cliente no dejó un comentario.Lindsy W. | Overall Experience
You need to have more friendly staff. They are rude specially one skinny guy . When a problem comes they really don't try to help . In fact one time he acissed me of liying.Gladys b. | Overall Experience
El cliente no dejó un comentario.Rachel B. | Overall Experience
El cliente no dejó un comentario.MICHAEL C. | First Impressions
The entrance and parking area is extremely cluttered with trucks so trying to find my way was not easy. Otherwise it was fairly easy to locate and access. The layout could be better and also less trucks to maneuver around.Laura M. | Online Move In
If we didn't get home until 3am, the experience would have been great. It took over an hour for them (U-Haul) to get us a room we needed. The rooms we reserved were gone!!! Not a good experience.Rachel R. | First Impressions
Employee service was outstanding and they accommodated me at the last minute when I needed storage space for a twenty foot truck.Douglas S. | First Impressions
Very kind people thank yourauly g. | Overall Experience
El cliente no dejó un comentario.wilma b. | Overall Experience
El cliente no dejó un comentario.Jasmine B. | Overall Experience
El cliente no dejó un comentario.Amy B. | Overall Experience
El cliente no dejó un comentario.Ashtin J. | First Impressions
Staff was very consistent with taking care of customer needs.james d. | Overall Experience
The storage facility was clean with easy accessRachel M. | First Impressions
El cliente no dejó un comentario.Jonathon C. | Overall Experience
Great experience!Darnell p. | Overall Experience
The guys were awesome. Working with them to sort out the wrinkle in my reservation with the prior reservation was a pleasure. They were good humored, understanding, and accommodating. I'm glad the wrinkle happened to put me at their doorstep.Jeffrey L. | First Impressions
El cliente no dejó un comentario.Trent B. | Overall Experience
This location is easy to get into and out of.Darnell p. | First Impressions
I have had my storage unit for 15 years and we have never had a problem with anything here. It is very secure and is very clean. I love that when you come and go you always see a staff member around makes you feel safe when you are by yourself storing new stuff or getting something you need out of your unit. We were able to leave the things we no longer needed or the children who are now grown wanted that we kept (which was all their things as they grew) in the share area, so someone else could have and use the items if it was something they wanted or needed. We always got a reminder that our payment was coming up or a reminder beforehand that they were going to be taking our payment out of our account. So it was never a surprise or we didn't forget that we needed to pay the storage. Thank You all @Russell Road Uhaul Moving and Storage for the many years of service and making our belongings safe and secure and for a wonderful experience. We will always come back if we ever are in need of a Truck Rental or a Storage Unit again. Keep doing what you do You are all WONDERFUL.Trina L. | Overall Experience
El cliente no dejó un comentario.Cheri G. | Overall Experience
El cliente no dejó un comentario.Marvin H. | First Impressions
El cliente no dejó un comentario.RYAN L. | First Impressions
El cliente no dejó un comentario.MICHAEL H. | First Impressions
El cliente no dejó un comentario.ROMEO H. | Overall Experience
The best everHector F. | Overall Experience
El cliente no dejó un comentario.NATE H. | Overall Experience
El cliente no dejó un comentario.Ernie R. | Overall Experience
The boys in the office were extremely polite and had great customer service!Maris M. | Overall Experience
Danielle was super pleasant when picking up the truck and everyone else was super nice as wellMichele M. | First Impressions
I like to extend my gratitude to Chelsea for taking the time to help me in a very stressful situation. We need more of her in this world. Thank you Chels, and you are appreciated. -JohnJOHNNY G. | First Impressions
I would like to Thank Danielle Shaw for an AWESOME customer service. She checked us in for the moving truck and checked us out for the storage space we rented. Everything went as smoothly as can be. She was courteous and professional. There was an issue when she was finalizing our truck as someone cancelled our truck reservation because of our out of state license. But she was able to fix it as we just got our new place and had established our time there renting the storage in that specific facility. GREAT JOB DANIELLE!!Maria S. | Overall Experience
El cliente no dejó un comentario.SukIe P. | Overall Experience
Store Manager Johann was awesome.DEAN P. | Overall Experience
The employees are wonderful making a very stressful process quick and easy.Kristine H. | First Impressions
El cliente no dejó un comentario.Alfonso A. | Overall Experience
El cliente no dejó un comentario.LYNN BURKHART P. | Overall Experience
The Bathroom Was Nasty. People Used The Trash Can For A Toilet. The Toilet Seat Had Fences All Over It. There Was No Soap Or Paper Towels. I Alerted Staff Three Times About The Condition Of The Bathroom. I Had To Use The Bathroom Across The Way @ The Service Station! The Manager Yohan Is Rude & Overbearing. He's A Bully. And, Harassed Me About Parking My Car On The Lot, When A White Cadillac Has Been Parked There For 5 Days. He Harnessed Me About My Account Payments, When I Was Moving Out To Another Uhaul Facility In North Las Vegas, An Hour Away From The Stephanie & Russell Uhaul Site. THE BREAKS ON THE VAN MALFUNCTIONED! They Went All The Way Down When Pressing On Them. I Had To Stay 3-4 Car Lengths From Other Cars, So As Not To Hit Them. I Have So Much Dissatisfaction With This Uhaul Experience. Rev. Vickie CaldwellVickie C. | Overall Experience
El cliente no dejó un comentario.Andrea L. | Overall Experience
El cliente no dejó un comentario.Carol B. | Overall Experience
The young lady that handled my check in was friendly and efficient. There was no lock in my unit at check in.BRUCE ALAN P. | First Impressions
El cliente no dejó un comentario.Susan G. | Overall Experience
El cliente no dejó un comentario.Jennifer Renee H. | Overall Experience
El cliente no dejó un comentario.jamie n. | Overall Experience
El cliente no dejó un comentario.RON J. | Overall Experience
El cliente no dejó un comentario.Leslie R. | First Impressions
Jeff was very helpful and very professionalLa W. | First Impressions
Robert Navarro was great. He answered all our questions and concerns. Awesome customer service!!Maria S. | First Impressions
El cliente no dejó un comentario.Shunta M. | Overall Experience
Very friendly and helpful. Best ever!!Andrea M. | Overall Experience
I originally wanted a storage to fit all my stuff after talking to one of the staff we settled on what I though was the right size .. I have 2 bedroom house .. I ended up with a 5by6 closet rich did not fit anything and was told that's all that's available .. I was not able to move all my stuff and had nowhere to put remaining items .. I got a truck also which now I need to pay for because it was. Late all other storages were close and o had no idea what else to do .. check in staff friendly manager did not care . Whole experience bad from the truck rental in which they sent me to another location to pick up .. they were great ! To storage I'm out of money and stressed.Marigold S. | First Impressions
El cliente no dejó un comentario.CORY C. | First Impressions
El cliente no dejó un comentario.Thomas G. | First Impressions
Manager last Lynch did a great job setting me up with unit and 10 foot truck to move items into until as well!!Joshua C. | First Impressions
El cliente no dejó un comentario.Cynthia H. | Overall Experience
Excellent Service very pleasedAPRIL H. | First Impressions
El cliente no dejó un comentario.Dena G. | Overall Experience
Great customer service and easy access to my storage unit. Great price as wellCurt M. | First Impressions
El cliente no dejó un comentario.Nico M. | Overall Experience
El cliente no dejó un comentario.stori c. | Overall Experience
El cliente no dejó un comentario.Valinda G. | Overall Experience
El cliente no dejó un comentario.DIANE D. | Overall Experience
Service agents were professional and knowledgeable. They should be given a pay rise immediately and promotions as soon as practicable.Harry H. | Overall Experience
El cliente no dejó un comentario.eric b. | First Impressions
El cliente no dejó un comentario.Shunta M. | First Impressions
El cliente no dejó un comentario.robert h. | First Impressions
El cliente no dejó un comentario.robert h. | First Impressions
Facility is remarkably clean, with large elevator and free carts available to help move things from your truck to your unit.Christine J. | Overall Experience
El cliente no dejó un comentario.Janis H. | Overall Experience
El cliente no dejó un comentario.Daren L. | Overall Experience
El cliente no dejó un comentario.RON J. | First Impressions
El cliente no dejó un comentario.John R. | Overall Experience
El cliente no dejó un comentario.taniesha w. | Overall Experience
Over all the bestLeanna S. | Overall Experience
I honestly have nothing but excellent things to say about the facility and the staffiulia S. | Overall Experience
El cliente no dejó un comentario.sheralee w. | Overall Experience
El cliente no dejó un comentario.Rose B. | First Impressions
Outstanding customer service from everyone I encountered. I would absolutely recommend this storage facility to anyone.Steven U. | First Impressions
The people in the office were 👍GREATGloria R. | Overall Experience
Miss Sophia Was absolutely professional, helpful and friendly. She made sure we had everything we needed to move our stuff into storage. This was not only a painless but also a delightful experience. She understands the concept of ... CUSTOMER SERVICEJOHN JEROME C. | First Impressions
El cliente no dejó un comentario.CHANTERRIOUS J. | First Impressions
El cliente no dejó un comentario.Jean S. | Overall Experience
The staff is great, i will not use any other locationThomas W. | Online Move In
El cliente no dejó un comentario.Peter A. | Overall Experience
El cliente no dejó un comentario.Racquel B. | Overall Experience
The manager Angela was exceptional none better. You should give her a bonusKENNETH C. | Overall Experience
This Location is BEST!!! Everyone and I mean everyone ( Chelsea, Angela, JC, June, Krayssa, Angelik, Sophia, Rich, Bill, Brad, David, Wendell, Robert, Tony, Kamien, John, And Francisco!! ) is soo amazingly Awesome! This is Definitely theee best Uhaul in NV!!! =) I will always store my belongings at U-Haul and use it for ALL my moving needs!! I highly recommend this location!! Fantastic customer service, Storage Secure and clean, trucks well maintained and can't get any better deals on boxes! What more Can you ask for!!!!! Thank you for the wonderful service!!! Keep up the Great Work! Thank youAdalia A. | Overall Experience
El cliente no dejó un comentario.BOHEMIAN W. | First Impressions
I honestly can not think of any instance where I had a "real" problem and it was not resolved is the reason for the "excellent" rating. On several occasions, I have had to speak with representatives both in person and over the phone and they were always friendly and helpful-did I add I rented a unit there, 2 at one point, for years? I highly recommend this Uhaul location for equipment rental and storage.SHERION DENISE P. | Overall Experience
Chelsea and Richard helped me each time I rented a unit, truck or trailer in the past couple of years. I truly appreciate all they did. The new GM Adalia has made the location more welcoming; the team can be themselves now and she extremely accommodating. Bill is very nice and will be there for all your truck/trailer/hookup needs. Thank you for taking care of my .Michelle M. | Overall Experience
El cliente no dejó un comentario.Ruth c. | Overall Experience
El cliente no dejó un comentario.Scott L. | Overall Experience
AMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSONKenneth J. | Overall Experience
El cliente no dejó un comentario.Jennifer Renee H. | First Impressions
El cliente no dejó un comentario.martin p. | First Impressions
My rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!JANICE MARIE L. | Overall Experience
El cliente no dejó un comentario.JERRY E. | Overall Experience
This facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! ¡Gracias!Kaeloni S. | First Impressions
thank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .Peter A. | First Impressions
Monthly rate for the 5x10 unit was a bit pricey.Leslie L. | Overall Experience
I was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. ¡Gracias!thelma p. | First Impressions
El cliente no dejó un comentario.Kathleen V. | Overall Experience
El cliente no dejó un comentario.Nudar A. | Overall Experience
While the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.Michael R. | First Impressions
There isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.Ashley M. | Online Move In
El cliente no dejó un comentario.Joann B. | Overall Experience
El cliente no dejó un comentario.Nicholas C. | Overall Experience
El cliente no dejó un comentario.Robert B. | Overall Experience
El cliente no dejó un comentario.Donna C. | Overall Experience
I was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.Brenda D. | Overall Experience
El cliente no dejó un comentario.William W. | Overall Experience