Customer Reviews for U-Haul Moving & Storage of Whitney Ranch

6,959 comentarios

1098 Stephanie Pl   Henderson, NV 89011
(I-95 & Russell Rd)

(702) 436-2452

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(702) 436-2452

1098 Stephanie Pl
Henderson, NV 89011
(I-95 & Russell Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Took 5 minutes and I was done. No issues at all. Very easy process.

Vernon B. 
Clasificación:
5.0

Great service and maintenance overall

Reynaldo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Unlike the pickup location I was able to drop off were requested.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN GORDEENE G. 
Clasificación:
5.0

This is the cleanest, nicest U haul I have ever been to. The employees were so friendly and helpful. This will be the only Uhaul I ever use in Las Vegas/Henderson area

CARYN A P. 
Clasificación:
5.0

Hire more staff, you guys are always busy and there is allways a long line . But staff is EXCELLENT and prices are great.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATE H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and excellent equipment I appreciate the lady at the front desck Her service was exceptional thank for your time and your help

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

Very helpful. They were unable to resolve my above issue however. Not happy about this.

Alberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

conner G. 
Clasificación:
5.0

Very convenient location and the staff was courteous. The only complaint was that the van I used took 7.8 gallons of gas to fill and I only drove 67 miles! Not sure if that was typical with 2/3 of those miles being consistent expressway driving.

Brenda C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Iwa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernie R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Marianela M. 
Clasificación:
5.0

I love using the uhaul trailers it's safer I built with it's own brake won't push your vehicle in case of emergency brake. Very highly recommendedðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½

JUMAR B S. 
Clasificación:
5.0

Truck's battery as well as ignition we're both bad and had difficulty starting. Truck did have over 104,000 miles and that was probably part of the problem. I used for local move for total of 25 miles but would have refused to use this truck for longer move. Also, the windshield should at least be clean ..... difficulty seeing through dirt and bugs. Employees were very polite and professional. Gracias.

Donald J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

Keep up the good work. Uhaul was a life savor. Gracias

JACKIE MARIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

Great job! The equipment was clean and well maintained and the staff were very professional and helpful.

BART NEVIELLE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
4.0

This was not the location I made my reservation for which was very inconvenient for our move and also cost me more money for mileage do to the location change. Uhaul notified me that my pickup location changed at the same time as my reserved pickup time was scheduled for. This was very inconvenient.

Rachel B. 
Clasificación:
5.0

The boys in the office were extremely polite and had great customer service!

Maris M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamicka C. 
Clasificación:
5.0

Everyone was super helpful and quick

Jeanne K. 
Clasificación:
5.0

Danielle was super pleasant when picking up the truck and everyone else was super nice as well

Michele M.  |  First Impressions 
Clasificación:
3.0

Well first off this was not original location i was supposed to rent from. I went to other location where i had specific reservation which they could not accommodate so i went to another location. Customer service and such was much better at this location. However truck was not clean and drove terrible. A mechanic definitely needs to check out.

GREGORY BERNARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxine B. 
Clasificación:
5.0

Friendly and helpful staff.

LAURIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jozlyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean D. 
Clasificación:
5.0

Everyone at the Stephanie location was great.

Thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eloise A. 
Clasificación:
4.0

I ordered this a week ago to be picked up at College/Horizon and they sent me to Russell/Stephanie which was many more miles from my home. I did not appreciate the runaround and having to pay extra mileage and gas picking Up and returning to that location when the location I booked from was less than a 1/2 mile from my home! The service at the Stephanie/Russell location was fine but didn't make up for the runaround . I would not recommend UHaul because they did not honor my reservation to pickup and return to College/Horizon location.

James F. 
Clasificación:
2.0

I've been renting here over the last 5 yra today I met a steriod junky who claimed to be the only general manager there. Who was rude and didn't stand by what he trained his emoyees to tell customers. I have had way better service by the gal yesterday and the man qorking with her and Angela the old manager . This guy was a stwriod nightmare. Get new management.

Angela P. 
Clasificación:
1.0

I was overcharged twice. I called and they couldn't explain the charges and said I'd have to wait 5 business days for mistakes to clear. I called to talk to the Manager, he put me on hold for a long time and when I asked him why he hung up on me.

Mickey W. 
Clasificación:
5.0

Knowledgeable and respectful of their customers,very professional.

AUSTIN D. 
Clasificación:
5.0

The employees were very friendly and helpful. We appreciated their positive attitudes.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianna G. 
Clasificación:
5.0

I like to extend my gratitude to Chelsea for taking the time to help me in a very stressful situation. We need more of her in this world. Thank you Chels, and you are appreciated. -John

JOHNNY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terris G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE T. 
Clasificación:
5.0

Truck was very clean. Easy drive, best truck I have rented from uhaul.

Christel C. 
Clasificación:
5.0

I would like to Thank Danielle Shaw for an AWESOME customer service. She checked us in for the moving truck and checked us out for the storage space we rented. Everything went as smoothly as can be. She was courteous and professional. There was an issue when she was finalizing our truck as someone cancelled our truck reservation because of our out of state license. But she was able to fix it as we just got our new place and had established our time there renting the storage in that specific facility. GREAT JOB DANIELLE!!

Maria S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SukIe P.  |  Overall Experience 
Clasificación:
5.0

Found no issues

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth S. 
Clasificación:
5.0

Great experience. Great equipment

Mike A. 
Clasificación:
5.0

Staff was Totally Awesome!!! Checkin had a little hickup but the Agenr got us on track within 20 mins. Returning the truck when we finished was Smooth and Easy. Nothing needs improvement as 5 star service all the way!!

FALANIKO S. 
Clasificación:
5.0

Employees are very courteous and polite very tentative.

Covis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINY MICHELE V. 
Clasificación:
4.0

Everything worked out well during a stressful move

LINDA LOUISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Store Manager Johann was awesome.

DEAN P.  |  Overall Experience 
Clasificación:
5.0

the truck smelled like body odor when I got in.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAKITO B. 
Clasificación:
5.0

These guys are like Johnny on the stop!!!! Superb attitudes and customer service.

kent T. 
Clasificación:
5.0

Everyone inside and outside were so nice and helpful.

Jennifer T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Your team alway go above and beyond. Thanks

Patrick H. 
Clasificación:
5.0

Vehicle needed a lot of maintenance, steering was off, it vibrated severely when going over 50mph. Otherwise customer service was top notch.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
4.0

When we picked up the truck, it had 3/8 of a tank of gas. When we returned it, we had 5/8 of a tank. However, the man checking us in wrote down that the truck had only 3/8 of a tank of gas. Also, we turned the truck in literally 26 hours after we had rented itâ€"not the full two days. We received NO credit for turning the truck in early, NOR did we receive any credit for putting extra gas in the truck. Instead, we were CHARGED $7.37 for extra miles. This was not fair, especially since those extra miles were because the U-Haul pick-up location was changed at the last minute by U-Haul…AND we put an extra 1/4 tank of gas in the truck. This is no way to treat good customers, and we are not happy. We mentioned all of this to the U-haul rep at pick-up, but he wouldn't (maybe couldn't) do anything for us. We are not happy at all with this U-haul experience. You should treat good customers better than this…or at least refund our $7.37 as a token gesture of goodwill.

DONALD FRED J. 
Clasificación:
5.0

Overall positive experience. Check in process straight forward. Staff friendly and helpful. Truck well maintained, low mileage, clean.

JOSE C. 
Clasificación:
5.0

Idiot lights r on & should be addressed.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H C. 
Clasificación:
5.0

The employees are wonderful making a very stressful process quick and easy.

Kristine H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET S. 
Clasificación:
3.0

There was a lot of play on steering. No inside indicator lights to tell if my turn signals were working. We went 13 miles total. You charge us $20 so you owe us seven dollars. You charged $.99 a mile and I'd like to have that refund back

George F. 
Clasificación:
4.0

The last couple of times I rented from uhaul (at different locations) the truck is not a good running vehicle. The one I rented on this particular day I could not drive over 45 or it started shaking like a blender making a milkshake. I believe there is no maintenance done on these trucks at all. So it took longer for my move than it should have.

Roberta S. 
Clasificación:
5.0

Great service

Ryan T. 
Clasificación:
5.0

Jeffery @ Russell/ I-15 store went above and beyond what a normal employee would. Not only did he make my experience great, he put in extra effort to help make my rental with Uhaul work for Me. Never had a company who truly wanted to make their customers happy as Jeffery did at Uhaul.

Heather T. 
Clasificación:
2.0

I believe you are price gouging $900 for a 5 x 8 trailer is ridiculous. You ought to be ashamed.

MICHELLE LEINAAL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA M E. 
Clasificación:
3.0

You guys charged me 40$ I don't know but you charged me a week later after my rental.

ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

Helpful, knowledgeable and friendly! A great customer service experience!

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY DAVID C. 
Clasificación:
5.0

I left my charger in truck 1970

NOELW A. 
Clasificación:
5.0

No need everything was great 😊

JOSEPH NICHOLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSETTE MARIE LU Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN LEE A. 
Clasificación:
5.0

It was all good, no issues

STEVEN MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDRICK I. 
Clasificación:
2.0

Im not sure why everytime I deal with Uhaul they can never get the billing correct. I have been charged 8times for one pickup truck. I already went in to deal with it (or so I thought) but i come home and look at my bank statement and its still incorrect. Then when I try to get ahold of the location I was dealing with-they never answer the phone and i get switched over to your main reservation number. Moving is hard enough and it gets really old having to deal with the same thing 5/6 times. I expect competent and accurate service. I truly believe that uhaul does this on purpose in hopes that you dont check on the finances-because EVERY SINGLE TIME i deal with this company-its a problem! Yall need to get your affairs together....aside from that your customer service is rude as hell-keep in mind the reason you are in business is because of your customers-so you should step it up because you guys have been in business too long to keep having the same issues.

Mary G. 
Clasificación:
5.0

I enjoy your customer service, your staff go above and beyond unmatched guest service.

PATRICK I H. 
Clasificación:
5.0

Nothing, everything was great. Thank you

ANA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarol M. 
Clasificación:
5.0

Staff very polite, checked us right out, couldn't believe we left Rancho Cucamonga facility without any gas, and the broken mirror was a big concern with them, and inspected not current. Staff even took pictures.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso A.  |  Overall Experience 
Clasificación:
2.0

I thought it was wrong that the sale clerk at that location told me that I could not drive. He tried to tell me it was suspended. My insurance company has checked into it and it is not suspended it is a standard government I D.

Gayle G. 
Clasificación:
5.0

The 26 ft. truck bucked and bounced its way down the road.

ROBERT LEE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYNN BURKHART P.  |  Overall Experience 
Clasificación:
1.0

The Bathroom Was Nasty. People Used The Trash Can For A Toilet. The Toilet Seat Had Fences All Over It. There Was No Soap Or Paper Towels. I Alerted Staff Three Times About The Condition Of The Bathroom. I Had To Use The Bathroom Across The Way @ The Service Station! The Manager Yohan Is Rude & Overbearing. He's A Bully. And, Harassed Me About Parking My Car On The Lot, When A White Cadillac Has Been Parked There For 5 Days. He Harnessed Me About My Account Payments, When I Was Moving Out To Another Uhaul Facility In North Las Vegas, An Hour Away From The Stephanie & Russell Uhaul Site. THE BREAKS ON THE VAN MALFUNCTIONED! They Went All The Way Down When Pressing On Them. I Had To Stay 3-4 Car Lengths From Other Cars, So As Not To Hit Them. I Have So Much Dissatisfaction With This Uhaul Experience. Rev. Vickie Caldwell

Vickie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
4.0

The young lady that handled my check in was friendly and efficient. There was no lock in my unit at check in.

BRUCE ALAN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Renee H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RON J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R.  |  First Impressions 
Clasificación:
5.0

Jeff was very helpful and very professional

La W.  |  First Impressions 
Clasificación:
5.0

Robert Navarro was great. He answered all our questions and concerns. Awesome customer service!!

Maria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shunta M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful. Best ever!!

Andrea M.  |  Overall Experience 
Clasificación:
1.0

I originally wanted a storage to fit all my stuff after talking to one of the staff we settled on what I though was the right size .. I have 2 bedroom house .. I ended up with a 5by6 closet rich did not fit anything and was told that's all that's available .. I was not able to move all my stuff and had nowhere to put remaining items .. I got a truck also which now I need to pay for because it was. Late all other storages were close and o had no idea what else to do .. check in staff friendly manager did not care . Whole experience bad from the truck rental in which they sent me to another location to pick up .. they were great ! To storage I'm out of money and stressed.

Marigold S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G.  |  First Impressions 
Clasificación:
5.0

Manager last Lynch did a great job setting me up with unit and 10 foot truck to move items into until as well!!

Joshua C.  |  First Impressions 
Clasificación:
5.0

Excellent Service very pleased

APRIL H.  |  First Impressions 
Clasificación:
5.0

Great customer service and easy access to my storage unit. Great price as well

Curt M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shunta M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RON J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service from everyone I encountered. I would absolutely recommend this storage facility to anyone.

Steven U.  |  First Impressions 
Clasificación:
5.0

Miss Sophia Was absolutely professional, helpful and friendly. She made sure we had everything we needed to move our stuff into storage. This was not only a painless but also a delightful experience. She understands the concept of ... CUSTOMER SERVICE

JOHN JEROME C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

CHANTERRIOUS J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOHEMIAN W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer Renee H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

martin p.  |  First Impressions 
Clasificación:
4.0

I was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. ¡Gracias!

thelma p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal G.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!

Deborah R.  |  First Impressions 
Clasificación:
5.0

Excellent.

Stephanie F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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