Our experience with U-haul was outstanding! We picked up our truck and trailer in Salinas, California; the U-haul Representative walked us through the preparation. Everything worked well on our trip; the U-haul central dispatch kept us well informed. We dropped off the truck and trailer off in Henderson. The storage facility was impressive: clean, efficient, convenient, and very reasonably priced. The staff was courteous and highly effective. We'll done!
JOSEPH W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Whitney Ranch
Testimonials From Recent Customers
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Really appreciate the customer service. Very nice thanks so much!!! Would recommend this service to everyone absolutely!!!! - J K
Janaro K | Overall ExperienceAbsolute superb customer service from Samantha and Christopher. Plus, that was the perfectly sized truck for my needs. Thanks again Uhual.
NICOLE JEveryone was so nice from the beautiful lady that assist me to the smaller black gentlemen that helped with the truck. Love my experience there. Great group of people
CONSTANCE RLove the staff and the cleanliness of the facility.
NEECHELLE H | Overall ExperienceExcellent rental transaction!
FRANK VNada
TONY POverall, a great experience and I would use this location again. The staff made sure to get me everything I needed in a timely manner. Thank you,
MITZI CChelsea the manager is Excellent, professional, caring and has really great people skills. Her leadership is reflected within her team as they give great customer service. I am very thankful!
Sharon S | First ImpressionsPersonal amable
MARIA DCheck out was smooth and Sean hooked up my trailer and got me on the road very fast. Gracias
VINCENT CParking is sketchy, too far away, and no security is provided - not even cameras. Our first truck had broken glass on the seat and some sort of wet solvent on the console. We went back to the office - waited in line again - and requested an alternative. Our second truck had a hole in the fuel line - which we didn't discover until we tried to put gas in it and it poured all over the ground. UHaul owes me $24 for gas. I had to walk from the filling station back to the office to get our third truck. There, I waited in line AGAIN because there was only one desk employee. It ran fine - but we wound up leaving the lot about an hour later than we had planned. This was an abysmal experience.
JAY AYour lockers are way too expensive for what you have to offer $200 a month is not fair and that’s why I left you guys other than that I would
Merrill G | Overall ExperienceThis location is very friendly and informative. The facility was clean. I love it. I'm glad I moved locations.
Aileen S | First ImpressionsIt was fine. Good service and good people. Happy about the transaction.
JONATHAN BRental and everything was quick and easy truck drove well I even got a reimbursement
DARYL RGreat employees
GARY Yone of the best u haul experiences to rent I have ever had..and the truck was clean..not like the ole days when the stuff was trashed..!!
REX LI know how surveys can impact employees so I will be rating "excellent" however I ask that you please read this notation as well. Truthfully, I was a very excited for the rental price of $19.95 for the rental truck I had requested. With that being said I was a little off put when I showed up and it was over $75 with the estimated mileage. I completely understand having to pay for the mileage put on the vehicle. I just wish that U-Haul as a whole was a little more transparent and honest about their pricing up front rather than after the U-Haul is reserved. The people at this location were very professional and accommodating when explaining the process of renting a vehicle and the pricing breakdown. That is the only reason I followed through with my reservation. I know that I am only one person. But as someone of the younger generation. I hope this makes some sort of an impact on U-hauls advertisement stand point.
Brooke WI liked how easily I checked in and checked out.
BENJAMIN BThe lady who helped us with the rental and Brandon at the Return section were amazing. Both of them were very polite.
BRAULIO GOne employee demanded that Ipurchase a 2" ball, even though the website says 1 7/8 OR 2" ball is acceptable. The person inside the store then said that it is not necessary to buy a larger ball as all trailers can use either 1 7/8 or 2" ball. Ihave rented trailers a few times in the past few months, including this location, and never had an issue. I drove from Michigan to Las Vegas with this ball, and never had a problem. When I brought the trailer back, the employee that he led me in said there is now a note on my account that I cannot rent a trailer unless I first buy a 2" ball, and he said it is because that same guy from the day before decided I need a 2" ball. One employee deciding he can override the company policies is a big problem.
Terry SThe service I received was excellent. The vehicle ran great. I would definitely recommend U-Haul to a friend.
Daniel GLocation is great. Special shout out to Christopher, he not only got my trailer when I checked out he was super helpful and friendly when I brought it back.
THOMAS KThe guy who hooked my trailer up and took it off was very nice and helpful. However I won't be back to this location because the girl who was at the desk was condescending and very rude. She lacks customer service and she made me very uncomfortable to the point where I almost walked out and went to another location. She either needs to go through training or she needs to find another job. But I won't be recommending this location to any family or friends at all
RAYLENE TI reserved a pickup but when they checked it, its not on the system but I have the confirmation.
CONSTANTE CBe upfront about pricing and costs. The truck was old. It paid $84 as the base charge, then was charged an extra $30 for mileage and that doesn't even include the gas. It's ridiculous.
HANNAH KIt was amazing the staff was very friendly and super helpful Mike was great assisting me and ensuring I got everything I needed
ANDREW DThe folks here are fantastic!! I haa an appointment for 9 a.m. for a hitch installation on my Jeep Cherokee and was back on my way at 11. Christopher did a fantastic job. Kudos to the manager Chelsea for a great crew!! Thank you so much!!
Don CEven though I didn't received my dolly. The clerks were very attentive n courteous and ask management to take it off my bill. I have rented many times and different locations and have always have very nice service. Thank You for always helping me with my moving needs.
Isis ZPick up and return were very efficient.
JAMES BPerfect
Robert CFaith has been really helpful and the units are great
andrew m | First ImpressionsVery nice workers there. Clean, organized place, and good service.
BONNIE BThanks for all of your help. This is why I basically come to your location, you guys are always very professional and extra helpful.
VIRGINIA HRead my first comment, I’d like to speak to someone about this.
Jesica RQuick and efficient!
SIOBHAN MThe van was the perfect size to take care of things I needed to do. Staff was kind, courteous and concise. If more needs arise in the future that require a large moving van or truck I'll be sure to reserve another vehicle with my local UHaul facility. Thanks again.
JAMES KCustomer service extremely poor, sales clerk at the desk was very rude,
KEVIN LStaff is very competent and very nice to deal with.
JAMES CPerfect ! No wait, no delay.
TWISTEN MGreat service employees service A1 great experience 👏
FILIBERTO JNothing everything was 💯 very nice team thank you!☺️
GENCIA HThe person who checked us in was not honest with the amount of fuel in vehicle. Stating there was 5/8 of a tank. We were also told if it wasn't returned on 5/8 we would be charged a $30 service fee plus over $5/ gallon! Imagine our surprise when there was less than half a tank!!! But due to these scare tactics, we felt like we HAD to return the vehicle at this amount to not be severely overcharged. What a scam
KEVIN BGracias.
STACY H | First ImpressionsThe staff very helpful and kind.
STACY HManager was extremely helpful.
RICHARD P | First ImpressionsNot sure if it was my phone and cell service but when using the app to do the night drop trying to take photos of the trailer the app was glitching and wouldn't let me take a photo of the trailer. Had to wait for it to stop glitching to get the photo requested.
TIMOTHY QEvery thing was good only need the truck for a couple hours did the job
ANDY BWe drove in from out of state after working a full day. When we arrived to pick up the truck, there was no truck in the spot they advised and no truck with the number they advised. They also gave a lock box code to get the keys and the keys were to a completely different truck. When I tried to take pictures of the license plate through the uhaul app, the plate didn't match the one on my file so we couldn't use that truck. When we tried to call uhaul for assistance and to see where the truck we were assigned to was, the automated system said they were closed and to call back in the morning. Eventually I got a hold of someone who assisted us in finding the truck and the key. No clear signs to show after hours pick up and where the key boxes are. Some trucks were not easily accessible. This location needs to work on communication as well as organization. That place was a mess.
Kristy LI believe the young customer service at the counter was Mike B. He went above and beyond. Very professional and polite. Explained everything and answered all my questions.
EDGAR MQuality service
JAMES AThe only issue is the pricing. I went from a larger unit to a smaller one to save money, but in a very short time the pricing went up to what I was previously paying on the larger one.
Rita H | Overall ExperienceThe self check in option was difficult to use and somewhat confusing. Example, the email I received gave me a button to check in and stated once I got tot he website or app, to click on pick up my rental. Unfortunately, the pick up button was not easily found and I wasted valuable time finding it and ultimately ad to call the main number for assistance.
Mitchell SAlway spot on! Great service and equipment
VINCENT FThis is the best U-Haul location in Las Vegas. I have used other locations and the customer service at this location is top-notch.
LANDON JFrom the counter to drop off was a first class experience! They hooked up the trailer, double checked everything. When I returned it the gentleman unhooked, went over everything with me making sure the bill was correct. Every person I encountered was professional yet kind and made you feel like they really cared and liked their job!
BILL WNot much. Service was quick, very informative and right
VINCENT SGreat staff no problems everybody friendly trailer worked out perfect but I rented.
ROBERT CThere is nothing you can do to make it better. The staff was very friendly and professional. The man that installed my trailer hitch helped me decide which ball and receiver to purchase for my needs. I would recommend this place to anyone i know. Gracias
ROBERT BInform the customer the total price when they make their reservation. I rented a truck for $19.99 for 3 hrs. And the total was $110.00. The truck was great
CHRISTIAN CN/C
LARRY FI am very happy all personal were very helpful..Thanks UHAUL
HASIM PAll was well!! Thank you
PATRICIA LThe app needs work. Every single time I used I always have issues with it.
Jose AOutstanding facility
Alexander B | Overall ExperienceThe u haul staff very professional lve been dealing with U-Haul for years yes yes yes professional the staff are an asset to to Uhaul
Patricia C | Overall ExperienceWonderful staff…very accommodating
SUZANNE C | Overall ExperienceThe staff there is absolutely nice and helpful. The general manager is amazing! My items were all in the same condition after almost a year of storage. I would recommend this facility FOR SURE!!!!
Tamika H | Overall ExperienceHappy with my experience at U haul
danyell s | Overall ExperienceI rate a poor because of the following reason: Was manipulated in paying for a lock for the storage unit, because U-haul representative said a lock comes with the storage unit as if it was included in the price, but in actuality the lock did not come with the unit. You have to pay additional monies for it. It's a shame they Resort to this type of sales technique.
SABRINA M | Overall ExperienceGreat workers helped out a lot
Nick J | First ImpressionsThanks for the friendly service
LaKiesha E | First ImpressionsFriendly people. In and out without issue.
MICHAEL S | Overall ExperienceI have recently recommended a customer to your facility!!
Dyana B | Overall ExperienceEverything was always clean and orderly
Monica J | Overall ExperienceKim was excellent.. any questions we had she always was on top of them.the place was spotless…the floors were so clean.. she’s awesome ….
Pamela W | Overall ExperienceThank you and will definitely recommend this location to anyone.
Christopher B | First ImpressionsGreat experience. Very well kept facility. Will recommend and likely use again.
Steve R | Overall ExperienceAll of the staff were friendly and helpful!! I will always use Uhaul for all my moving and storage needs!
Mika K | Overall ExperienceThey raised my rent 4 times! Quite uncalled for! The light went out every 1/2 hour and the way to get it to turn on again was to walk down about 10-13 feet. This happened as a matter of automation on the light by UHaul itself. It made it very difficult to see my stuff in my storage room! There was no logical reason for them to keep raising my rent! Except for greediness on their part. I paid for the expense of that room for a long time until my daughter was able to move it all to my house where it sits in boxes still! You made a lot of money off of me!! I hope you enjoy it because it was an absolute RIPOFF!!! You should be ashamed of yourself for charging me so much!!! There was no reason to raise my rent 4 times. I didn't ever understand it & tried to speak to the Mgr. of the fascility several times, to no avail!!! She was Never available!! How convenient for UHaul, but not for me!! I am so glad to be out of there!! I'll never allow my stuff to be there again & I will never recommend UHaul to anyone!!!
Elaine M | Overall ExperiencePerfect to store your belloging
raimundo d | Overall ExperienceChristopher the assistant manager did a great service... made the process easy fast ...
Myrna C | First ImpressionsI was helped by kim Best.She was excellent helped me with the paperwork.i asked about if you had any specials running.she told me about a discount.The storage area was so clean and so was the unit.wow it was nice to see that.The floors were so nice also.She was very professional and really took care of my needs.I would recommend this u haul.Thank you for having such a excellent employee (Kim Best) we sure need more people like her inthe work fiel
Pamela W | First ImpressionsThe staff in person was very helpful in changing to a larger unit when realizing the first unit was too small, I really appreciated the helpful attitude.
Daniel B | Online Move InEveryone is so friendly here and very accommodating.
COLIN J | First ImpressionsI’ve been a frequent flier off and on for the last 10 years or so and they have always and consistently been helpful, friendly and the location has been clean.
Yahel M | Overall ExperienceI moved mine to a different storage company, due to cost. I am paying $20 less a month at the new location for a bigger unit. It
Lorie-Ann B | Overall Experiencestop went out their way they're all on the same page I actually didn't expect him to go the link that they went to accommodate me . appreciate everybody over there and I'm glad I went to Whitney ranch to get my storage
stanley w | First ImpressionsVery unhappy with attitudes
Kathleen J | First ImpressionsPlease continue the excellent service provided
Thomas R | Overall ExperienceGood communication skills & positive attitude by staff & management
LINDA D | Overall ExperienceThe staff are helpful and super friendly.
Tonya H | Overall ExperienceIt was all easy , everyone was very helpful and friendly !
SCOTT R | First ImpressionsI would have liked the office hours to be the same as the access hours of the storage facility.
Chaerish P | Overall ExperienceGreats job guys
MARCUS B | First ImpressionsStaff was good. Only problem that occurred is when I removed my car off of the tow Dolly in the inspection area. I removed the straps, removed the chain, pulled the ramps down, and followed the associates instructions to get in my car and reverse it off the ramp. The associate removed the dolly from the truck before I got my car off (all on camera) and the dolly slammed upward damaging my front bumper. I have a big scratch on the front left and an outward dent on the front right. My claim number is 03283580-2023 uhaul claim number
JACOB A | First Impressions¡Gracias!
Nolan P | Overall ExperienceThank you all for your help.
NIKIA T | Overall ExperienceEven came with a month free storage. A bonus.
KEE W | First ImpressionsEvery employee was great and helpful.
Ronald J | Overall ExperienceIt's has been 5 years since I originally rented and was not in a position to have adequate housing. The entire 5 years the facility and staff were amazing
Leonard S | Overall ExperienceI am very happy with the fact that my storage manager made collaborative solution to help during these hard time and appreciated they had reached out to do this so I could be able to be on food standings.
Gwendolyn L | First ImpressionsChelsea and Kenlie are simply the greatest always there to help and accommodate you in anyway possible! Great team there!
Kimberley B | First ImpressionsThis facility held well over $20k worth of belongings for 2 years while I figured my life out. I'm so thankful of how often you guys were able to work with me on late fees I might have fallen into and just generally having my back. 10/10 would recommend
Hayden D | Overall ExperienceGreat price for the size I needed. Very clean and safe storage thank you.
Curt M | Overall ExperienceI felt very safe using U-HAUL storage for the items I needed to keep there for a move to my new address. Everyone at the facility was extremely caring and respectful. I saw it as a pleasant, clean, well-run establishment, and would definitely choose the Stephanie Place U-HAUL again. I feel very confident recommending it to others as well! Martha Woodworth, Henderson, NV
Martha W | Overall ExperienceEvery staff member I came in contact with was so helpful and professional. You should be proud of the staff. From Christopher, I think it's his name that did my initial contract to the manager on duty that helped me when I came after hours to the gentleman that completed my check out; the service was wonderful. Thank you for making a horrible experience of loosing my home a lot more easy.
lavet s | Overall ExperienceI absolutely loved this UHaul facility. Everything about it was top notch! #KudosUhaul Whitney Ranch
Dannise D | Overall ExperienceThe entire experience was wonderful.
JASON W | Overall ExperienceVery professional
Artur D | First Impressions