Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville

2291 comentarios

6100 Blanding Blvd   Jacksonville, FL 32244
(2 Mi N Of I-295)

(904) 772-8704

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(904) 772-8704

6100 Blanding Blvd
Jacksonville, FL 32244
(2 Mi N Of I-295)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shelley S. 
Rating:
5.0

I am so pleased with the outstanding customer that were given. All my questions were answered properly. All the personnel were so helpful.

HENRY H. 
Rating:
4.0

Im not keen on taking pictures of my drivers license due to identity theft concerns. I believe you can verify your customers by just showing identification. Now you have my identification in a cloud that anyone can hack.!

JAMES R. 
Rating:
1.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
3.0

Allow them to pick a location closer to their address

Aaron D. 
Rating:
4.0

Customer did not leave a comment.

victor B. 
Rating:
5.0

Nothing

ANTONIO W. 
Rating:
5.0

Great customer service.

ANTONIO N. 
Rating:
5.0

Great staff. Thank you

PATRICIA P. 
Rating:
5.0

Had to drive across Jacksonville Florida, from Beach Blvd. to Blanding Blvd., to turn the rental trailer in, too far. Not good. Folks at the turn in on Blanding Blvd, are great! Thank you!

James A. 
Rating:
1.0

This is not my receipt. Not my last name. I thought you should know and I don't know where you got my email. My phone is 903-312-4026. Perhaps we need to talk

PATRICIA G. 
Rating:
5.0

Truck was in excellent working condition and satisfied exactly what we were looking for. The customer service was excellent at both pick up and drop off.

Gregory L. 
Rating:
1.0

I did rent trailer for 24 hour was charge for 3 days, still pending investigation, please check your security camera, to confirm.my claim, manager call me to confirm my return, was less then 24 hour, then 1 hour later charge for 3 days,

tomas C. 
Rating:
2.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
3.0

After leaving I received a charge of $177 on my card. Unable to reach staff to find out why I have a receipt showing no additional charges yet received extra charge hours after leaving

REBECCA V. 
Rating:
1.0

I drove up to the truck drop off. The guy never said a word except do you want a paper receipt or an email receipt. He never said “how are you” , “did you have any problems”, “thank you for using U-Haul. He did not count the pads I brought back, he said Nothing. He walked off inside. He came back with my receipt, handed it to me, said nothing. Apparently I was charged $2.29 for over mileage. He did not explained my receipt or what or why I was charged. He didn't say have a nice day. He never said another word. Not good bye, thank you for using U-Haul. Nothing. Both locations had the absolutely worse customer service and interaction. I felt like a second class citizen that was not appreciative of my business, nor cared. I have always loved by the quote “go where you are celebrated not where you are tolerated”. I will never be back to U-Haul and I will do my best to discourage anyone ever again to use U-Haul. In fact I might just go work for the competition just to do my part to help people make moving a more enjoyable and LESS STRESS FREE experience. People moving have enough stress and problems. They don't need to be treated like a dollar sign and herded like TOLERATED cattle through a process SO U-Haul can make a buck. Good bye U-Haul.

Terrell H. 
Rating:
1.0

I could not get anyone on the phone at this location at all. I called multiple times during the day and every time it said my wait time was one hour. I don't have time to wait for more than 5 minutes for some to answer the phone at a business just so I can extend a truck rental or return it after hours. Both of which I needed to do an neither of which I could. I rented a 10' truck for 2 days and less than 20 miles. I COULD NOT get someone to answer the phone to extend or let me return the truck after hours as I did not have a ride during the day to leave the truck. I tried the app and it didn't even find my order number. I called the national number and waited for over 20 minutes just to speak to someone even then who noted on my account file that i was trying to extend the rental. Now I just checked my bank account and these people have STOLEN or are trying to steal over $850. If these people actually try to take $850 for a truck I used for 2 days rental they will be in serious trouble. As will Uhaul. I suggest whoever reads this gets it to whomever is in charge and stop these crooks from charging my card simply because they have the number on file. I repeat. Since I CANNOT get anyone on the phone at this location AT ALL and I COULD NOT return the truck during the day during business hours so I return it 15 hours early. The rental was $19.95 per day.

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

TEARICA W. 
Rating:
5.0

Well I had to get hitch put on in one place then go somewhere else for trailer. Both at same place would have great. All staff were very helpful.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

maddie K. 
Rating:
5.0

I worked in Customer Service for over 30 years before I retired and I have to say that SHEENA and her staff rank among my TOP 3 CUSTOMER EXPERIENCES EVER !!!!! Such kind, upbeat and caring people..... Thanks so very much!!!

JUDITH C. 
Rating:
5.0

Excellent staff

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

WILBUR P. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

VANTRINA D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
3.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Tell mr gill to let the young men do their job.

NICOLE W. 
Rating:
4.0

I went 5 miles not 6 I have picture of the odometer. I put half gallon of gas. How am I charged for fuel. I've never had this happen. I wouldn't recommend this location

NICOLE A. 
Rating:
4.0

Customer did not leave a comment.

DERRICK P. 
Rating:
1.0

The employee checking me out could not operate your computer software. He had to ask another employee for help twice then had to have help from a senior employee. They first gave me a unit that had a binding roll up door. When I brought it to their attention, their response was “if it leaves here in working order, that's the way it has to come back. It looks ok to me.” Based on their response, I refused that unit & requested a unit with clamshell doors. My drop off location was Trenton, Tn. When I made my reservation on-line it gave me the drop off location of Trenton, but when I picked the unit up, I was told that I had to drop it off in Jackson, Tn. which is an 80 mile round trip for me. You guessed it, I'm not real happy with these people.

DONALD H. 
Rating:
5.0

Your return clerk at the Jacksonville location was extremely helpful, understanding and polite.

KENNARD H. 
Rating:
5.0

You all were great!

MITCHELL ELLIOTT R. 
Rating:
5.0

The customer service was excellent the guy that took care of us I didn't get his name he was the best very helpful very friendly knew his job very very well excellent customer service ...

SANDRA Y. 
Rating:
4.0

I could not set up a drop off location when doing reservation online. they told me in Tampa to drop off at closet location. Received a call on my way to Jax telling to drop off on Beaver Street. When they called a second time I picked up call, lady said they could not take unit at that location, I told her I was dropping off on blanding blvd, was told i could not. I told I was not driving 20 miles to drop off trailer when there was a Uhaul store 2 blocks from my house, after arguing with her, she finally relented to letting me drop off trailer at that location. this really upset me that uhaul wanted to dictate where I could drop off trailer after I was told in Tampa I could drop it at the location closet to my home.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

THOMPSON L. 
Rating:
5.0

Customer did not leave a comment.

SERYTA C. 
Rating:
5.0

Customer did not leave a comment.

DIEDRE C. 
Rating:
1.0

I was charged additional money as if yhe uhual was kot sitting at the store it was supposed to be refunded. I was never given the proper set up to return equiptment at 8:30 p.m. the manager did a refund but have not seen the charge refund

LIONEL W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYANN W. 
Rating:
4.0

We got a Chevy Silverado and we need one next Tuesday again the truck was great but we ended up driving it there and back the next day because the place messed up on where we needed to move I was hoping for a refund or a discount next Tuesday if at all possible, I always recommend

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

SHARIKA L. 
Rating:
5.0

Customer did not leave a comment.

EARL M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIN S. 
Rating:
3.0

Customer did not leave a comment.

Yasmeen B. 
Rating:
5.0

The staff was great and very friendly. I would recommend this location to everyone. Great experience!!

PATRICIA J. 
Rating:
3.0

Make sure to have Dolly's on hand, and be more knowledgeable about company product.

jewel G. 
Rating:
5.0

The best services I ever had with the company the one in town of central st in Leominster, Massachusetts don't show any types of customers value, so this company in blanking blvd in Jacksonville, fl is the best they care about the customers and they are kind and respectful people thank you so much

Hozmin M. 
Rating:
5.0

Appreciated the customer service.

Edward M. 
Rating:
5.0

N/A

BRENDA T. 
Rating:
5.0

Everyone was kind and the uhaul was well kept. Only recommendation would be properly staffing the front so the line moves quicker.

Evan H. 
Rating:
1.0

I had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experience

Alyssa L.  |  First Impressions 
Rating:
5.0

Great service. Thank you.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Regan F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

JHERU M. 
Rating:
5.0

You already did it ..... The young lady that is there is a people person and smile and don't complain. Unlike the general manager before....

tina N. 
Rating:
5.0

excellent service thanks

James M. 
Rating:
5.0

Great interaction...

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Easy breezy for drop off location. Helpful and efficient staff.

PETER E. 
Rating:
5.0

Customer did not leave a comment.

ANNE B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Loved working with the 103rd street manager very personable and professional. Blanding blvd was great and fast also.

Dennis C. 
Rating:
5.0

Fast and friendly service. Just what we needed!

BEVERLY A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON N. 
Rating:
5.0

Best selection and service in Jacksonville

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

MAKOTO G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD R. 
Rating:
4.0

Your representatives are a reflection of you the board. It was very disappointing to hear that your reps are working 70 to 90 hrs a week and not getting paid properly. I do not support cheap labor and the rep that service me, he was outstanding I mean a fantastic worker. We talked and I force this personal information out of him. Trust me the business was packed and only two workers. Do better U-Haul good attitudes result in better profit. The worker was the only reason I rented your equipment.

CECIL L. 
Rating:
4.0

Customer did not leave a comment.

JUDITH B. 
Rating:
4.0

The ladies who work there are super nice and friendly!

JENLY D. 
Rating:
3.0

The communication was poor. The receiving building of the Uhaul did not accept the truck. We had to drive 30 minutes out of our way to return the truck.

ONYX W. 
Rating:
3.0

Customer did not leave a comment.

terrence J. 
Rating:
5.0

Friendly staff with easy check-out and check-in. Truck was clean. A real seamless transition. Would highly recommend this location!

JOEL R. 
Rating:
5.0

Very good consumer service, friendly and efficient!

MICHELLE L. 
Rating:
5.0

Not this location, however drop off locations in Jacksonville as a whole. This was the third location I tried to drop off the trailer and was told by each location (in Jacksonville), I am not accepting drop offs.(including the Blanding location). When rented I was told I could drop at any uhaul center. Making the customer drive almost 40 minutes from the destination when a drop off is 5 miles away and being told the above isnt helpful. I tried to pick a location online also and none were available for drop off.

Adam K. 
Rating:
4.0

Customer did not leave a comment.

Debbie E. 
Rating:
5.0

Customer did not leave a comment.

TANIKA P. 
Rating:
5.0

These guys were great! I was raining, trucks were coming back to back, they got me checked in quickly and out on my way. I've recently transported two 26 footers with auto haulers and they made sure everything was great.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Jan J. 
Rating:
5.0

speedy in and out!

SARAJ W. 
Rating:
4.0

Expense. You should offer mileage tiers like pricing between 1-20 miles, 20-50, 50-100, and so on. .99 per mile is so expensive

Pamela K. 
Rating:
2.0

The truck was dirty inside. Needs a good deep cleaning. The steering wheel was dirty and sticky. The back was pretty clean though. I reserved a furniture dolly online a week in advance and when I got there they were like oh no we dont have one of those. Tried the uhaul down the street nothing. So I had to use utility dolly not easy. What's the point of reservations online if you dont have it? They guy told me they never have them available.

JEFFREY L. 
Rating:
5.0

6X12 trailer needs to be 6" taller to fit King Size mattress, also keep me from hitting my head.

NICHOLAS C. 
Rating:
5.0

Your employees were not wearing masks.

ALEX B. 
Rating:
1.0

Gas gauge stuck and ended up costing me almost 40$ extra. I was told it would be 77¢ a mile, then upon returning it I was charged 99¢ a mile. When I spoke to a manager hisonly reply was call cooperate, we can't help you here...

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Customer did not leave a comment.

Edna L.  |  Overall Experience 
Rating:
3.0

Check-in went pretty good, the representative drove the truck up and basically through me the keys. I started to walk around the vehicle to inspect for damages. When I opened the rear door I noticed that the dolly did not have a seal installed. When I mentioned it to the rep, he installed one. If I had not caught this would I have been charged for it's use, probably. When I picked up my wife she couldn't buckle the passenger side seat belt. The portion of the belt that is located at the seat had fallen behind the seat and we couldn't reach our hand in and get to it. This is a major safety concern and must be addressed. When I returned the truck I had to pull into the exit lane, trucks were backed up to the street. When I went inside there was one rep, a huge line and it felt like the air conditioning was broken.

ROBERT C. 
Rating:
5.0

Computer system was slow but people was awesome.

Dorothy W. 
Rating:
5.0

Customer did not leave a comment.

SHERIE J. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  Overall Experience 
Rating:
4.0

I think Uhaul needs to allow their employees more room when it comes to dealing with irate customers. The customers I saw them deal with were rude yet they handled it EXCELLENT with poise, dignity and grace. They definitely went above and beyond what I've seen others do....If there was anything to change it would be 24hour access extra charge being told up front.

Shenna W.  |  Overall Experience 
Rating:
5.0

This is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.

Kelly C.  |  Online Move In 
Rating:
5.0

Excellent service

Nancy W.  |  First Impressions 
Rating:
1.0

When I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Amaizing job and good team

ANDRES A.  |  Overall Experience 
Rating:
5.0

None

JOHN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLADYS s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bella V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind j.  |  Overall Experience 
Rating:
2.0

To actually pull into the parking lot was a mess as soon as you turn in that’s where they clean and rent out trucks so someone was always blocking the way the lights in the unit only stay on for a very short period of time about 2 minutes I’m so happy I have my belongings out of this place. So I don’t have to ever deal with that location again.

Amy K.  |  Overall Experience 
Rating:
1.0

Awful!! Overcharged! I was lied to, money was debited out of my account when I was told I wouldn't be charged. I was charged a whole month when I moved out after 5 days

Kim A.  |  Overall Experience 
Rating:
2.0

There was 3 to 4 trucks blocking the entrance to unload or load and I ask the young lady, can someone move them so I could get closer to the door (15 min ) wait.

Vincent B.  |  Overall Experience 
Rating:
5.0

U-Haul and storage on Blanding Boulevard Jacksonville Florida is one of the best Uhaul facilities to deal with everyone is extremely helpful every time I've been in and very kind.

CAROLYN K.  |  First Impressions 
Rating:
5.0

The staff was very patient and helpful.

Ishanti P.  |  First Impressions 
Rating:
3.0

There were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returned

annette a.  |  Overall Experience 
Rating:
5.0

Customer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E Foster

EARNEST F.  |  First Impressions 
Rating:
5.0

Good place to store stuff

WILLIAM A.  |  Overall Experience 
Rating:
5.0

N/A

BARBARA R.  |  Overall Experience 
Rating:
4.0

Secure and accessible storage facility. Professional service from UHAUL personnel.

Alonzo C.  |  Overall Experience 
Rating:
5.0

I appreciate the the service that you provide and the way I was treated

Santiago S.  |  Overall Experience 
Rating:
4.0

The managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)

Felicia M.  |  Overall Experience 
Rating:
4.0

Convenient

GREGORY H.  |  First Impressions 
Rating:
4.0

Professional, knowledgeable, and well spoken. The manager is great leader.

barbara m.  |  Overall Experience 
Rating:
5.0

Everything wss perfect!!

Khrystal R.  |  Overall Experience 
Rating:
2.0

I was sent to 3 different storage units that were occupied.

Clarenda J.  |  Overall Experience 
Rating:
5.0

Great service

Meredith L.  |  Overall Experience 
Rating:
5.0

Customer Service always quick , friendly and helpful. Storage area clean with available carts.

TESHA P.  |  Reservation 
Rating:
4.0

The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.

Teri K.  |  Overall Experience 
Rating:
2.0

The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.

Deborah A.  |  Overall Experience 
Rating:
5.0

Great place!

Natasha P.  |  Overall Experience 
Rating:
5.0

Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.

Eric B.  |  Overall Experience 
Rating:
2.0

Not pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.

Lauren P.  |  Overall Experience 
Rating:
5.0

They ROCK! Ms Hannah is special.

Beatrice J.  |  Overall Experience 
Rating:
5.0

The Girls went the extra mile for my business. Thank You Al Heichberger

Albert H.  |  Overall Experience 
No reviews have been submitted for this location.

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