Comentarios del cliente para U-Haul Moving & Storage of Westside Jacksonville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Westside Jacksonville

Grado total:

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JUAN O. en

Grado:

REP TOLD MY HUSBAND THAT THE TRAILER COVERAGE OF $8.00 WAS MANDATORY. HE DOES NOT SPEAK ENGLISH WELL. THIS WAS TOTALLY UNFAIR.

Michael B. en

Grado:

I can’t remember the young mans name that checked me out but he was very friendly and had very good customer service skills. I was in and out in just a few minutes. I hope his name is on my contract so he can be recognized!

Michael M. en

Grado:

All the guys at this location were great, very helpful and professional.

Steve C. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Top notch friendly service. Professional at what they do. Great trucks and reliable. This is the second time in one month I've used their trucks. Thanks U Haul.

Paul M. en

Grado:

Went to pick up truck (10 ft), got there and they said they do not have that size for a one way drop off. My text message said that they would give me a 15 at the same cost. Showed this to the person at the desk and he said we don't have a 15 ft one to rent out. He also told me that the truck (15 ft) is at a different location. nothing in my text message said I have to pick up at a new location. Had to find another ride to get to the new location (8 miles away), they couldn't give me a ride there. They told me when I get to the new location to tell them to give you a $50 voucher because of equipment not there, they where wrong because the person at the new location told me the site that you were going to pick up truck has to request the voucher. Just a really bad experience picking up the truck and very dissatisfied with U-Haul.

William J. en

Grado:

El cliente no dejó un comentario.

maelle c. en

Grado:

These were super nice and understanding. Love this store.

Luis A C. en

Grado:

all was very good

Quanshika Z. en

Grado:

El cliente no dejó un comentario.

Tracy S. en

Grado:

El cliente no dejó un comentario.

richard b. en

Grado:

THE MANAGER OF THIS LOCATION TOOK ALL OF OUR INFORMATION PERTAINING TO THE BLOWOUT OF THE TIRE AND MISSING A WHOLE DAY OF MOVING AND THE UNBELIEVABLE POTENTIAL WRECK BECAUSE OF THE CONDITION OF THE TIRE THAT BLEW OUT.

Toni A. en

Grado:

Excellent service received, nothing more needed U-Haul 6100 Blanding Blvd Jacksonville Fl service was just outstanding! This location will be my Go-to store for any future moving needs.

Johnny B. en

Grado:

The online experience is lacking on the android. The picture interface could be improved. The rest was good. But the people were awesome.

timothy h. en

Grado:

El cliente no dejó un comentario.

colleen H. en

Grado:

better truck for long distance move

Sara W. en

Grado:

My windshield wiper blade flew off in a rainstorm while driving!! Most unsafe rental I have ever had!

James S. en

Grado:

Professional and friendly staff at this location. Pick up and returns were easy and fast. I AM doing business with U Haul again within the next week or so moving from one location to another.

joshua l. en

Grado:

El cliente no dejó un comentario.

Simon M. en

Grado:

El cliente no dejó un comentario.

TORON A. en

Grado:

El cliente no dejó un comentario.

david b. en

Grado:

Nothing very professional clean equipment good job keep up the good work

Anthony F. en

Grado:

They charge my car $140 and my bill was only 70 something.

KHSKHM G. en

Grado:

My reservation was ready at the time I requested, it was clean and easy to operate. I’ll no thoughts on how to improve the wonderful service I received!

Branden B. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

More staff at times

Mariel A. en

Grado:

El cliente no dejó un comentario.

Sheray G. en

Grado:

It was a wonderful experience! The employee (I believe her name was Tanika....if not mistaken) who assisted me was terrific! I will certainly recommend this location to a family member and/or friend.

Darlene M. en

Grado:

Dropped after hours. Received a thank you online.

WILLIAM A. en

Grado:

Good place to store stuff

Tom O. en

Grado:

El cliente no dejó un comentario.

Sara W. en

Grado:

Make a note as to where the truck is parked so we don't have to wander around the parking lot

Brett A. en

Grado:

Everything was perfect!

Phillip C. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

El cliente no dejó un comentario.

rosalee f. en

Grado:

Front light was out.

cynthia d. en

Grado:

Make sure you dont return the truck with more fuel then when you picked it up i put 50 in the tank. And was shit outta luck on gettin anything back

Stacie H. en

Grado:

El cliente no dejó un comentario.

Rita D. en

Grado:

El cliente no dejó un comentario.

Edward R. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

They had issues with the computer being slow or down. The gentleman tried on two different computers to check me out a trailer. He gave up on the two up front and had to go to the back. He then suggested for me to try it online. I almost made it through the entire check out process before he did. The staff was extremely helpful on the situation and they did everything within their means to solve the issue. Also while I was at the location waiting on the computers a customer came in with truck issues and the staff went far and beyond to swap out vehicles. I was extremely impressed with the staff.

Michael D. en

Grado:

The manager, Meghan, did an excellent job. I was running late with my schedule, but she was still able to get me linked up with the equipment I needed a s had me on my way in less than 10 minutes. The process has become very streamlined based on my previous experience. I will continue to use this location for all of my hauling needs.

quan b. en

Grado:

Good customer service

Jorge R. en

Grado:

Awesome costumer service.

Renand F. en

Grado:

El cliente no dejó un comentario.

BARBARA R. en

Grado:

N/A

Keith A. en

Grado:

El cliente no dejó un comentario.

Patricia M. en

Grado:

This location is by far the best one I've had the pleasure of renting from in NE Florida. Polite and understanding while still upholding professional guidelines that protect both the company snd customer. Difficult to find people committed to customer satisfaction in our current society but this location amazes me everytime, winning them a loyal lifetime customer!

Bruce L. en

Grado:

El cliente no dejó un comentario.

Elizabeth B. en

Grado:

Very easy process

Linda H. en

Grado:

El cliente no dejó un comentario.

Angela J. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Brenda T. en

Grado:

Keep doing what you are doing.

MUKUNDBHAI P. en

Grado:

El cliente no dejó un comentario.

meko g. en

Grado:

Had a great experience and I will definitely be using this location again when I have to take my daughter back to college

Karah C. en

Grado:

Don't make the customer try to feel guilty for booking a rental 15 minutes before closing time because you want to get out of work. If thats a booking option your store allows, then deal with it. Also, if you internet goes down and its the only way to check me in, don't make me wait 30 minutes past my scheduled pick up time till you can figure out another solution. This rental should have been free with all the issues I had.

ADRIANN T. en

Grado:

Anika and Steve were the best

Vella S. en

Grado:

El cliente no dejó un comentario.

eugene r. en

Grado:

The 5 x 8 open bed trailer was dirty and covered with old motor oil. It looks as if someone was hauling old car/truck engines in the trailer. It wasn't until I started loading furniture into it that I spotted all of the oil and oily debris.

Timothy L. en

Grado:

El cliente no dejó un comentario.

Walter F. en

Grado:

El cliente no dejó un comentario.

KATHLEEN W. en

Grado:

Nothing customer service was awesome.

Robert B. en

Grado:

El cliente no dejó un comentario.

Bryan S. en

Grado:

El cliente no dejó un comentario.

larry b. en

Grado:

El cliente no dejó un comentario.

Shelley M. en

Grado:

El cliente no dejó un comentario.

Bryan W. en

Grado:

Truck was clean but had front in problems. Had bad shake coming from front tires. Could not drive over 35 mph and hold it in the lane. Started slight squeal on the way back to store. Possible front bearings. Other than that all was great as usual. Love this location.

Wade B. en

Grado:

All went perfect trailer excellent shape new tires the only car hauler I will rent pulls beautifuully

khaled m. en

Grado:

El cliente no dejó un comentario.

Marian H. en

Grado:

El cliente no dejó un comentario.

dung q. en

Grado:

Keep up the good work, Anika.

ALFRED R. en

Grado:

Great service

Rafael V. en

Grado:

El cliente no dejó un comentario.

Sunji P. en

Grado:

El cliente no dejó un comentario.

Gary R. en

Grado:

El cliente no dejó un comentario.

Brenda T. en

Grado:

El cliente no dejó un comentario.

JAMES C. en

Grado:

Truck leaked on my belongings during rain

Antonio M. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

El cliente no dejó un comentario.

LATOYA N. en

Grado:

El cliente no dejó un comentario.

Susan B. en

Grado:

El cliente no dejó un comentario.

ROGER T. en

Grado:

This trailer needs to be retired

vernon d. en

Grado:

Have an area for customers to sit and wait

Roy H. en

Grado:

El cliente no dejó un comentario.

Risa S. en

Grado:

The man cashier basically forgot about us

Charity F. en

Grado:

El cliente no dejó un comentario.

Jerry B. en

Grado:

DO A BETTER JOB EXPLAINING THE BILLING PROCESS! There were more hidden fees in this bill than a cell phone billing statement. They had me believing that I was paying a "said amount" but then upon returning the truck it was double that. I drove 8 miles over and brought the truck back with more gas than what it had originally.

Alonzo C. en

Grado:

Secure and accessible storage facility. Professional service from UHAUL personnel.

Vinicius C. en

Grado:

El cliente no dejó un comentario.

loretta r. en

Grado:

El cliente no dejó un comentario.

Maurice E. en

Grado:

Great Service I enjoyed driving this U-haul Truck!!!??????

Sunji P. en

Grado:

El cliente no dejó un comentario.

Twyla G. en

Grado:

El cliente no dejó un comentario.

Kathryn N. en

Grado:

El cliente no dejó un comentario.

ROBERT T. en

Grado:

El cliente no dejó un comentario.

Ashley J. en

Grado:

El cliente no dejó un comentario.

Mary Ellen S. en

Grado:

Staff friendly and efficient.

Pamela M. en

Grado:

I've used U-Haul trucks and moving helpers for years. I've highly recommended them to many others. This particular location went above and beyond for all of their customers. They are helpful, polite, professional, I can't say enough about the service i received. :-)

Sandra O. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

El cliente no dejó un comentario.

KATHERINE R. en

Grado:

El cliente no dejó un comentario.

Rebecca H. en

Grado:

I reserved a 10” truck from 11-4, confirmation email and everything. I showed up at the location around 11:10 to find out that my truck was given away to someone else. There was a 10” truck in the parking lot, I saw it and asked about it and I was told it was reserved. I just took a cargo van instead of arguing or going to a different location, but I was annoyed.

Walter R. en

Grado:

Truck was clean and in good shape. Auto transport had marginally functional ratchets. Second time this has happened. Does not seem like the stores do much preventative maintenance on the auto transports or car dollies.

Ruben L. en

Grado:

El cliente no dejó un comentario.

Sherline P. en

Grado:

Everything was fine.

Gisett C. en

Grado:

Staff are Excellent customers services great, Thanks

Jennifer C. en

Grado:

The staff was GREAT! Very, Very helpful and friendly

Devin B. en

Grado:

El cliente no dejó un comentario.

Lisa K. en

Grado:

drop box made it easy

bruce a. en

Grado:

The young lady who took care of us was very professional

Eugene H. en

Grado:

The website system for after hours returns was broken. It kept referring me back to the page to get a text verification code over and over. I enter the code that was sent to me via text and then it wants me to fill the form out again. I had to call and wait on hold for about 15-20 minutes to check the trailer that I rented back in. I tried this web return on my Samsung Galaxy S9+ on Google chrome, firefox, and the Samsung browsers with the same result. Please fix the website or uhual might find people using its competitors for rentals.

Sean F. en

Grado:

They all did an excellent job for me, very efficient, and Mr. Jacobi...did very well, too! Thanks a lot. Peace.

Denise D. en

Grado:

El cliente no dejó un comentario.

Hannah E. en

Grado:

El cliente no dejó un comentario.

katherine A. en

Grado:

El cliente no dejó un comentario.

Alberto R. en

Grado:

El cliente no dejó un comentario.

Santiago S. en

Grado:

I appreciate the the service that you provide and the way I was treated

Amber R. en

Grado:

El cliente no dejó un comentario.

Murshid A. en

Grado:

The yougame gentleman who released the equipment was very bright, kind and quick. It was a pleasant experience mainly because of him

Waldir A. en

Grado:

All happy

Felicia M. en

Grado:

The managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)

trevon w. en

Grado:

El cliente no dejó un comentario.

Deidra C. en

Grado:

El cliente no dejó un comentario.

ROY D. en

Grado:

El cliente no dejó un comentario.

Dennis D. en

Grado:

It didn't seem as though you have enough staff at the location I used and they were having computer issues big time. Computers were locking up.

Kyle A. en

Grado:

El cliente no dejó un comentario.

Tori M. en

Grado:

El cliente no dejó un comentario.

Broudy H. en

Grado:

El cliente no dejó un comentario.

james d. en

Grado:

Nothing, all was great.

necole d. en

Grado:

El cliente no dejó un comentario.

GREGORY H. en

Grado:

Convenient

Terrence M. en

Grado:

Not much

Tyra G. en

Grado:

El cliente no dejó un comentario.

LINDA B. en

Grado:

Only issue is when I called what I thought was local number and got the 800 number. I needed to speak with the local location only. The person that answered would not transfer and had to send a message only and then I had to wait for a call back. Someone had left a phone in the truck and then it took extra time ( over one hour ) to fix the situation which cut into my rental time. When I called to add two hours onto my return time was charged of course an additional $29.95 rudely. More like too bad too sad. My inconvenience at the beginning should have been considered but was not.

barbara m. en

Grado:

Professional, knowledgeable, and well spoken. The manager is great leader.

Khrystal R. en

Grado:

Everything wss perfect!!

Clarenda J. en

Grado:

I was sent to 3 different storage units that were occupied.

Meredith L. en

Grado:

Great service

TESHA P. en

Grado:

Customer Service always quick , friendly and helpful. Storage area clean with available carts.

Teri K. en

Grado:

The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.

Deborah A. en

Grado:

The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.

Natasha P. en

Grado:

Great place!

Eric B. en

Grado:

Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.

Lauren P. en

Grado:

Not pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.

Beatrice J. en

Grado:

They ROCK! Ms Hannah is special.

Albert H. en

Grado:

The Girls went the extra mile for my business. Thank You Al Heichberger