The representatives I dealt with when picking up and dropping off were both polite and professional. I was pleasantly surprised.Robert M.
Customer Reviews for U-Haul Moving & Storage of Westminster
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were quoted $1000 for a truck and trailer then charged $2000 when we picked it up.PAYMON S.
Customer did not leave a comment.JUAN P.
The employees were nice and genuine. Sometimes I go to places and employees have a fake smile and a fake welcoming attitude, but it's obvious that it's fake. Everyone here was genuine, and nice. I enjoyed talking to the person at the counter, personally hooked up the trailer and the person who I turn the trailer into after I was done. All three were different people and all three were awesome and made it a welcoming and fun experience. Oh, I forgot to mention they made everything easy too.SARKIS K.
Customer did not leave a comment.FRANCISCO A.
Returns of trucks could be made simpler. Kind of daunting to upload so many photos when you return the equipment after a Long day of loading and unloading. The gentleman who helped us when we picked up our truck (Monte) was very helpful and professional! The store was very busy, but he was very patient with everyone before us as well. Thank you!DALE G.
Customer did not leave a comment.THOMAS T.
The guys, Mohammad and Emonde, were awesome. Great Customer service! Thank youLISETTE C.
The windshield could have been cleaner.Bruce G.
Customer service was amazingBERNAVE R.
Truck size that was reserved was changed within 24 hours, I was asked to go to a different location and push reservation forward by 6 hours. Not enough staff helping when showing up at reservations.KEVIN K.
Dan is awesome. Thank youTYLER S. | Overall Experience
No one was trained and no one knew what they were doing.ALEJANDRO L. | First Impressions
The people who rented me the equipment were knowledgeable and helpful and the people who hooked up the trailer and disconnect it when I returned it did a great job and were friendly and helpfulRYAL W.
Customer did not leave a comment.Bruce T. | First Impressions
Cust service kinda slow. Might have been new. Online reservations HORRIBLE! -Lost a completed rez that was paid for -cancelled a â€˜save quote' -sent me to a location that closed two hours before I got there. Traffic dept did good job finally getting to a vehicle.Kevin F.
Customer did not leave a comment.DON S.
Great serviceJose M.
Amazing staff! I came in in the morning to pick up and came by before closing - the same great energy and amazing customer service. There's a great crew working here!!VIVIAN L.
Customer did not leave a comment.Angel C.
Great bunch of people! Went out of their way to help me. Very friendly.JAMES L.
The employees at this location were friendly helpful and a pleasure to deal withMARY P.
Customer did not leave a comment.Omar D.
Customer did not leave a comment.HECTOR O.
Customer did not leave a comment.MAKOTO F.
Customer did not leave a comment.ROXANNE M.
Customer did not leave a comment.eric b. | Overall Experience
Great staffLECZI C.
Customer did not leave a comment.Charito P.
Customer did not leave a comment.LORI M.
The Rental Process went as Smooth as Can Be..... & The Employees are Very Polite and friendly and Helpful..... Greatly Appreciated as AlwaysRAY A.
They charged me for the gas but they did not give e me a quarter tank. I put 20 bucks in there and I went to orange and back to westminster. Then another 30 bucks. So my bill was 60 bucks o er what it should ha ebeen.JERRY D.
Customer did not leave a comment.ANTONIO V.
Poor customer service didn't even get my money back after I returned the vehicle its been 2 daysPRISCILLA C.
Customer did not leave a comment.ALEXIS R.
Customer did not leave a comment.MARK B.
Very helpful staff and efficient. Thanks!ELISE T.
Dan was very friendly, courteous and helpful. He answered all my questions satisfactorily and provided me with all that I needed.Michael S.
The General Manager was extremely helpful and courteous . Would recommend this location to my friends and family.Eli S.
I reserved a truck by phone, but apparently at a different location than I'd thought; fortunately nearby. Confirmation of location at time of booking would've saved me some time with travel picking-up and waiting in line, as I didn't arrive as early as I'd planned. Once at the correct location, pick-up went smoothly. The 17' truck I'd reserved hadn't been returned in time and was unavailable. Fortunately, the 15' truck we ended up with was sufficient for my hauling needs. I appreciate the help adjusting the passenger side mirror and getting acquainted with location of controls (e.g., lights). Truck return also went quickly. Thank you for a good first experience at renting and driving a 15' truck.LAURA V.
5star locationRICHARD LAWRENCE D.
the staff very professional fast and friendlyhamed A.
Customer did not leave a comment.Steven S.
Everything was fine.RANDALL J.
None all goodSCOTT B.
Customer did not leave a comment.JAKARRI H.
Customer did not leave a comment.JEREMY M.
Customer did not leave a comment.TINA B.
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.SCOTT M.
I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very muchGayle C. | Overall Experience
Customer did not leave a comment.Mike K.
Customer did not leave a comment.LONG N.
Staff was great!!SCOTT H.
First, i was quoted 2700 to start for a trailer rental in store, but only 270 online. And no reasoning for the discression. Second, when i went to pick up the trailer, i was late and unaware that my reservation would be cancelled without so much as a phone call or any attempt to contact me. I have worked customer service and reservations and this would have me written up. The man we were assisted by started off bordering on out of line rudeness when informing me of the late policy and kept that attityde as we sorted it out. I will not be using uhaul again. There are plenty of other options that I'm sure would behave better with their clients.SAMANTHA G.
Not double charge people for renting during a single day and telling people they can bring it back after hours and not mentioning that they will get charged. I requested to dispute my charge and talk to a manager but DIDN'T get a call and only got charged. The location and employees were great; your billing system is trash and I would tell people to go elsewhere if this doesn't get fixed.PETER K.
Manager forgot to unlock back door. A side of me driving back 3 miles to get door unlocked it was excellent service.FRANK C.
Customer did not leave a comment.Quang H.
First arrived, Manager Dan Desmond had been preoccupied with his employees attention with his stories of taking photos of them, his facility and wanting to show off his team to the rest of the company. While one of his employees was making mistakes in my rental while trying to help me and listen to him at the same time. He was not setting the example to assist his customers first. Upon return the mentality at that location was just do what needed to be done and send the customers on their way. This location lacks a lot of customer service focus. It could be better and there is so much room for improvement starting with the leadership skills the manager needs.RICHARD A.
After the paper work was completed, I was 'walked'aroind' the yard looking for my truck that was reserved on 10-22-21. At some point the Manager, Daniel, appeared to pick a truch at random. after the Manager left us to examine the truck etc. I preformed the external inspecdtion . . . everything was in order. However, when I noted the mleage on the truck . . . IT DID NO MATCH the contract I signed. Accordingly I walkd ed back inot the office wherein the manager, Daniel, was helping another customer. When I advised him the mileage FAILED TO MATCH the mileage on my CONTRACT, he dissmissed it in a casual wave of his hand, and rudely said , " . . . . just take a picture of the mileage." didn't like his attitude throughout my entire experiance Next, on or about, October 28th, I contacted the UHaul via the phone number loacated on my preliminary contract, that I received when I reserved the truck on 10-22-21. I was inquiring if there would be a charge for a hand dolly. An employee of U-Haul, Jessica, advised me that there would be NO CHARGE for the use of the dolly. As it turned out, this was a flat LIE. When discussing this LIE to Daniel, manager of the location wherein I rented the truck,he was very disinterested and was, if fact, very rude and short with his explanation, to wit: " not my problem" all calls are recorded. so not my issue. . . . can't use or recommend UHaul in the future.Robert D.
Good service , great people !MICHAEL V.
GreAt service great teamJOSE M.
Customer did not leave a comment.David D.
Customer did not leave a comment.James I.
Thanks for the great service guys.CRISTOBAL S.
Customer did not leave a comment.GENE H.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.ELIZABETH V.
I have all my stuff in container they uhaul in clean they charge me $25 cleaning fee. I was at counter the guy I give key said send receipt in email didn't check because his shift finish in 5 minuets end up they charge $25 for cleaning fee not agree on that chargeVIRESH D.
Customer did not leave a comment.CARTER V.
Customer did not leave a comment.JEFFREY G.
The employee was very understanding, communicated well and was very helpful.JESSICA J.
Cargo area was cover in dog poop smears and piss along with flys and sticky goo stuck on wallsBRANDON S.
Can't think of anything. All of your staff are outstanding.Alan M.
Nice servicesJUAN R.
Customer did not leave a comment.KIMOANH P.
Clean, professional, and very helpful. Would definitely recommend uhaul to anyone.MARILYN N.
Customer did not leave a comment.Terri R.
Make sure you let the heavy haulers are clean of debris maybe even hoes down mine was dirty with plaster residue all over itKEVIN M.
I was driving from Tucson to Calif which is usually a 7 1/2 hour trip. I left at 7am and at 5:30 PM I was still in Palm Springs due to several accidents along the 10 fwy. I called and told them I would not be able to return the truck by 8am as scheduled. The man was so helpful and gave me a couple extra hours to finish unloading. Super helpful.Vickie P.
Customer did not leave a comment.JACK H.
Amazing service real quickROBERT P.
Customer did not leave a comment.KEVIN J.
Customer did not leave a comment.JOSE R. | Overall Experience
Customer did not leave a comment.GARY C.
Customer did not leave a comment.RONDALINN C.
Customer did not leave a comment.PATRICIO A.
Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.ESMERALDA S. | Overall Experience
I was treated with nothing but respect at this location. These guy are great. Never had to worry bout anything. Yes I ld recommend this location for sure. Thanks guysGAYLE C.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.ANTONIO C.
Customer did not leave a comment.ABIGAIL F.
Best costumer service everSimon C.
Customer did not leave a comment.MITZI B.
Nice staffSTANLEY S.
Customer did not leave a comment.adam C.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.RAMON M.
I was helped by a wonderful rep named Robin. Very courteous and answered all my questions. I would give her 10 stars....John L.
Customer did not leave a comment.JERRY C.
Quick and easy.Wilson C.
None, they were all greatCHRISTINA N.
Customer did not leave a comment.Michael D. | Overall Experience
Customer did not leave a comment.F C M.
The whole process of renting a u-haul was a nightmare. We got there at 7 am when it was supposed to be open. I didn't not open until 7:20 am. We had to enter from the back because they did not have the key for the front door. The truck we got was damaged and didn't run well. It didn't have gas we had to go out of our way to fill it with gas and got charged for mileage to fill the gas tank. When we returned it the Manager, Daniel, said he would credit us for the gas we had returned it with. When I got the receipt they did not give us a credit. I called the next day in regards to the credit and he then said he would only give us credit for the a quarter tank even though I returned it with half a tank but he didn't credit me anything. The whole process even reserving it was a nightmare. I only needed a one way rental but they made me bring it back and charged me for the mileage to bring it back. The reservation process was handled by the rudest customer service person I have ever had to deal with. To be spiteful without my consent she canceled my reservations even after I agreed to the terms of the rental. calling back to make sure that I had a reservation had me on hold for an hour and even then they could not assure me a truck and said they would call me the night before to tell me if I had a truck which they didn't. I called at 4:40 pm the night before to make sure that I had a truck. It put sooooo much stress on me. U-haul is completely unprofessional and know they have you over a barrel and love the power they have. I wish we would have had other options but with the pandemic options were limited and not feasible. Don't be surprised if you are taken advantage of.Carmen F.
Customer did not leave a comment.GARY M.
Customer did not leave a comment.TIMOTHY T.
When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there ofLindsey P. | Overall Experience
Customer did not leave a comment.JESSICA V. | Overall Experience
Customer did not leave a comment.Molly C. | Overall Experience
Great everythingJames Q. | First Impressions
Customer did not leave a comment.consuelo c. | First Impressions
Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right placenelsy l. | First Impressions
Customer did not leave a comment.DALE W. | First Impressions
Customer did not leave a comment.Justin M. | First Impressions
Excellent servicevonda b. | First Impressions
Staff is greatHoward W. | First Impressions
Customer did not leave a comment.Jeremy M. | First Impressions
We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.anh r. | First Impressions
Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.JANNIE F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!