Great customer service!Santigo D.
Customer Reviews for U-Haul Moving & Storage of Westminster
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They were busy and were able to get me checked in and provide me with the final price before I left.Michael N.
El cliente no dejó un comentario.Edith T.
Service with smile.john P.
Staff was friendly but Would take a long time to get to the next customers. We waited almost 40 minutes to see a rep.Anabelle L.
El cliente no dejó un comentario.Johm M.
El cliente no dejó un comentario.JENNY M.
El cliente no dejó un comentario.Jesus B.
Everything was above average to excellent except for the wait time to pick up the equipment. Waited approximately 25 minutes before a customer service rep. was available which seemed excessive.John S.
El cliente no dejó un comentario.Rufino O.
All the employees there were very helpful and very professional about what you need for your move. Thank you Uhaul of WestminsterJohn G.
The Uhaul app for after hours return does not work. The company should either fix it or take it off line as all it does is frustrate and ruin the customer experience.Scott M.
All the guys there are great !mike M.
El cliente no dejó un comentario.Kimberly H.
El cliente no dejó un comentario.MOHAMMAD A.
I had a reservation at 8642 Garden Grove Bl Garden Grove, CA 92844 but when I got there they didn't have the truck for me so I had to come to this location. That wasted almost two hours of my time. And the guys here didn't tell me how to return the truck. Where the drop box is located. I spent ten to twenty minutes looking for it. And I had to call customer service to tell me how to return it. Plus the truck they gave me didn't have the ramp.John L.
The afterhours return did not work on either the app or the website. Everything else was fantastic. The truck was so much better than I expected.William M.
Very professional, a pleasure to do business at the Westminster U-Haul on Garden a grove Blvd.Matt B.
Poor customer service. I would def avoid this location.Tan N.
El cliente no dejó un comentario.shawn N.
El cliente no dejó un comentario.Scott S.
Truck was clean and ready for me at promised time. A nice low mileage Chevy Silverado. Runs as smooth as a car!!Donald G.
El cliente no dejó un comentario.Sara G.
El cliente no dejó un comentario.Taulaga F.
Everything is great!Philip L.
Second time renting forst time had an issue and the counter took care of me and after alittle back and forth gave me the 50 dollar guarantee and the. Went and got the trailer elsewhere but decided to try again different trailer and this time was great at both check in and return. Deffently going to rent again. Gracias.Christopher P.
The guys wore very helpful Thank youjuan L.
Customer service was great. Tech was informative, cool, and helpful. Give this man a raiseâ€¦.James L.
I had my reservation at 1:30 took them about 20 minutes to help me. Got my truck until 2:00pm. Wasted my money for nothing since becasue the slow customer service I did not make it to my appointment. Very disappointed I wasted over $164 for nothing. Being a college student is collaging losing money. Will never come back hereana L.
El cliente no dejó un comentario.Earle S.
They didn't let me know that there was going to be an extra fee other than what they had already charged me for the Uhauladriana Y.
"Customer Service" staff is rude and abusive to the person giving me a ride. The wait time to pickup was more than 1/2 hour. Painful experience. I will use Uhaul again, but not from this location.ALAN S.
Picking up the truck was a mess. Confirmed for one location at 8am, they dont even open until 9am. Then the truck wasnt there. It was at a different location which was severely understaffed although the employee there was extremely helpful. Then the dolly was at another location but again, they were extremely helpful. Customer service on the phone was very unhelpful.Hal N.
Friendly and helpful staff. Would recommend to others.Jeff H.
El cliente no dejó un comentario.Milton C.
Van should have at least been wiped down own the inside like somebody cared. I can tell it came in from the last rental and was moderately clean from the customer but Uhaul should spend 5 minutes wiping the interior cab with some cleaner. When I picked up the van the young clerk did a fantastic job and provided great customer service. When I dropped off the vehicle the 50 something year old (may have been the managager) was a jerk with no people skills and tried to and threatened to charge me and extra day for being inside the 30 minutes of the next rental cycle. All this when I waited at least 12 minutes for them checking out other customers. This is the third time I've had poor customer service from a uhaul rent. You need to do better.Joe S.
GREAT CUSTOMER SERVICE AND FANTASTIC HELP! WOULD HIGHLY RECOMMEND THEIR SERVICES!!!kathleen C.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.MARIA R.
El cliente no dejó un comentario.DAVID C.
Wonderful. The Customer Service âï¸âï¸âï¸âï¸âï¸Lori G.
Servicio al cliente de excelencia. From the first time that I entered the facility it was well taken care of and each employee help me to there fullest extent. At drop off I witnessed all employees at 8:30 AM cleaning all the vehicles fueling Getting vehicles ready for the day. Was very impressed with the routine.tony O.
El cliente no dejó un comentario.Ron D.
Worst service. Cheating customer for gas filling.charles M.
Actually the customer service is good except for the ABC pool U Haul branch in Los Alamitos office .. one of the worst and incompetent service people of the City of Los Alamitos â€¦ no wonder people complaint and review is horrible . They should shut down this office!!!Paul A.
Friendly and professional.MariaGuadalupe E.
Timely processes in placeMark G.
Not overcharge. Set price on concrete price arrangement from the beginning.ruth L.
Fantastic company! Excellent customer service, efficient process.MOHAMMAD A.
El cliente no dejó un comentario.Robert B.
Great customer service from the folks at this location!LaMar P.
El cliente no dejó un comentario.Thanh H.
El cliente no dejó un comentario.SEAN J.
You guys are amazing. Thank you so very much for everything.Charita B.
Keep doing what you are doing.margarita C.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.angela J.
El cliente no dejó un comentario.edison R.
Good friendly service and helpful mounting the trailer .Jerry P.
El cliente no dejó un comentario.ANTHONY L.
Staff was friendly and welcoming, easy process for picking up the truck.Dane P.
Everything was good, staff were very knowledgeableestrelita A.
El cliente no dejó un comentario.Cristian C.
El cliente no dejó un comentario.Guillermo M.
They went above and beyond customer service. I will definitely be using their facility again.Bambi S.
El cliente no dejó un comentario.STEVE L.
This was a fiasco. I was really disappointed with the service. I had rented a pick up truck before with my bank card. I had to go to an inconvenient location to get a pickup and when I got there was refused. But I could rent a bigger more expensive truck with no backup camera....and I had to use that to go pickup the uhaul trailer that I towed out with a normal pickup truck the first time. I was very disappointedChristopher K.
Train everyone to make sure people don't find heroin syringes in the rentals. Manager was unprofessional and never came out to make something work for me never resolved my issues.Diego I.
El cliente no dejó un comentario.JANET W.
I rented a truck specifically because I had to move some stuff from Palm Springs to Garden Grove. Today was almost 100 degrees all over the south land and the AC didn't work. After moving/loading all the boxes, it was pure misery driving in the heat! Service your trucks!!!Michael S.
El cliente no dejó un comentario.Kody H.
El cliente no dejó un comentario.Joseluis F.
El cliente no dejó un comentario.Tony L.
The customer service told me the mileage rate was $1.09 per mile until i returned the car the rate was shown $1.39 per mile. No mention weakend rateâ€¦THANG P.
Muhammed was really efficient and quick and knew his stuff. Next time I need a rental I will come back there to have him help me. Great experience overall.Brendan N.
Tuck alignment is often very poor. Staff are great -- Nick's amazing.Benjamin W.
The managers at both locations were great but my only complaint would be the call site for where I was to call to confirm drop off. The person on the phone was a little rude when she was telling me I couldn't drop off in Mesquite, which was the location of destination. After she spoke with someone they agreed to accept it.WIlliam C.
El cliente no dejó un comentario.Laura J.
El cliente no dejó un comentario.lisa G.
El cliente no dejó un comentario.Katerina A.
El cliente no dejó un comentario.Joseph R.
Manager was very helpful. Even helped me save money by making suggestions regarding my move. Have used this location for many years and have always been happy with service. Highly recommend this location.Jerry F.
The person helping me was great and very helpful I would recommend it to my friends and family 👍🏽Oscar G.
Easy to book a rental truck, people working at the location are very helpful.IAN D.
Customer service is always great I have never had an issue at this location & I rent a couple times a month and the guys never disappointJessica J.
El cliente no dejó un comentario.Victor B.
Truck alignment is way off; needed to keep the steering wheel turned to almost 3 o'clock to go straight. Also one of our reservations was cancelled by someone who thought it was a duplicate order. Nick went above and beyond to solve the problem and find us a second truck. Simply amazing and we can't thank him enough for taking the time to save US and our entire weekend schedule.Benjamin W.
Everything and everyone was great I rented a pickup truck for a couple hours. I did not like the $25.00 cleaning fee.MARY J.
Daniel was terrific. He made the checki-in easy and quick. The return was slow due to only one person on the lot and she was trying to fill a propane tank and having trouble processing the pymt. ending up 4 deep in rentals returns. Wait was over 30 minutes.Karen J.
El cliente no dejó un comentario.Lucy P.
Whomever was the gent that helped me was knowledgeable, no non sense, had good sales explanations (although he knew I knew about them) and just an overall great/professional sales associateKurt N.
Location was as planned. Pick up was changed 2 days before pickup. Was common practice by uhaul so I couldn't go with other company. Will not use uhaul again.Danny R.
GraciasKai D. | Overall Experience
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.WELLYNGTON F.
El cliente no dejó un comentario.Randall J.
everything smooth much appreciatedstephen B.
All the guys were great!valerie K.
El cliente no dejó un comentario.Angielika M.
El cliente no dejó un comentario.scott f. | First Impressions
Very helpful personal Greg is very nice person and has excellent working ethics We appreciate itRoy R. | First Impressions
This is unbelievable, I called uhaul and reserved a unit big enough for our! 2 bedroom apartment, when we got there the Mamager said we can't rent it here. And I was asked to leave with no reason why. I now have lost everything that was in my apartmentjoseph c. | Overall Experience
I am very satisfied and will definitely use Uhaul storage in the future!vonda b. | Overall Experience
Most helpful customer care by an employee in a really long time! Thank you, daniel for making my decision to use the storages at U-haul instead of somewhere else, so easy!!!Janna P. | First Impressions
Dan was absolutely amazing! He helped us at every turn as did Greg! Any questions or concerns we had they were on top of it! I will absolutely go back to this uHaul all the time!Bonnie Z. | Overall Experience
Dan is awesome. Thank youTYLER S. | Overall Experience
No one was trained and no one knew what they were doing.ALEJANDRO L. | First Impressions
El cliente no dejó un comentario.Bruce T. | First Impressions
El cliente no dejó un comentario.eric b. | Overall Experience
I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very muchGayle C. | Overall Experience
El cliente no dejó un comentario.JOSE R. | Overall Experience
Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.ESMERALDA S. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there ofLindsey P. | Overall Experience
El cliente no dejó un comentario.JESSICA V. | Overall Experience
El cliente no dejó un comentario.Molly C. | Overall Experience
Great everythingJames Q. | First Impressions
El cliente no dejó un comentario.consuelo c. | First Impressions
The manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!Stephanie R. | Overall Experience
Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right placenelsy l. | First Impressions
Nice friendly serviceCHRISTOPHER A. | Overall Experience
Constantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn't. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.Blanca D. | Overall Experience
La tarjeta de acceso, no funcionó bien.Maria R. | Overall Experience
Completely satisfiedStephanie R. | First Impressions
El cliente no dejó un comentario.DALE W. | First Impressions
El cliente no dejó un comentario.DALE W. | Overall Experience
Took 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around $85.00 that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.Rochelle T. | Overall Experience
El cliente no dejó un comentario.Blanca D. | First Impressions
El cliente no dejó un comentario.Bipan S. | Overall Experience
El cliente no dejó un comentario.HEIDI B. | Overall Experience
El cliente no dejó un comentario.Gwen G. | Overall Experience
GraciasTYLER S. | Overall Experience
I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.SAMYLANIE G. | Online Move In
El cliente no dejó un comentario.Justin M. | First Impressions
Excellent servicevonda b. | First Impressions
Staff is greatHoward W. | First Impressions
It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.Leonard T. | Overall Experience
Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.francisco h. | Overall Experience
El cliente no dejó un comentario.Jeremy M. | First Impressions
El cliente no dejó un comentario.Blanca D. | First Impressions
No Elevator.Jaime D. | Overall Experience
On another note I rented a truck and found it was filthy. I was disappointed and didn't feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who's primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.TYLER S. | Overall Experience
We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.anh r. | First Impressions
El cliente no dejó un comentario.KAMILLE R. | Overall Experience
El cliente no dejó un comentario.LORENA M. | Overall Experience
Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Gracias.JANNIE F. | First Impressions
I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.Stephen G. | Overall Experience
El cliente no dejó un comentario.LOC B. | Overall Experience
STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress freeKAREN M. | Overall Experience
Outstanding!!!KAREN M. | Overall Experience
Excellent staff membersKAREN M. | Overall Experience
The units aren't maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.Ezekiel C. | Overall Experience
El cliente no dejó un comentario.clark s. | Overall Experience
Great place friendly staff. Great serviceLeonard T. | First Impressions
This location is a bit further than others but the staff here has always treated me well.Leonard T. | Overall Experience
El cliente no dejó un comentario.Abigail G. | Online Move In
El cliente no dejó un comentario.Sheryl K. | Overall Experience
Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals "Captain Save A Customer " once again to my rescue. Thanks for being my hero. WhT you do matters!Salina G. | Overall Experience
El cliente no dejó un comentario.Madeline L. | Overall Experience
Staff went above and beyond to be helpful.Brigit R. | First Impressions
Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessingsjean h. | Overall Experience
El cliente no dejó un comentario.MARIA DEL ROSARIO M. | Overall Experience
After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster's storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, "Captain Save A Customer" came to my Rescue. "Dan Desmond" is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. "Dan is the Man" and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you DanSalina G. | First Impressions
El cliente no dejó un comentario.Sarah T. | First Impressions
Great team. Dan the manager was helpful and professional.James M. | Overall Experience
El cliente no dejó un comentario.Rafael R. | Overall Experience
El cliente no dejó un comentario.maria O. | Overall Experience
El cliente no dejó un comentario.LOC B. | First Impressions
Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.Stephenie S. | Overall Experience
In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.ROD G. | Overall Experience
!TONY P. | Overall Experience
Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!Sally J. | First Impressions
Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.Mohebullah K. | Overall Experience
Would use this facility again if neededCHERYL M. | Overall Experience
UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.Laura R. | Overall Experience
The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+Jeremy M. | First Impressions
Horrible customer service! Service people never pick up the phone. Long lines.roman f. | Overall Experience
Lil under staffed but all went well very happy with da truck I had!adam f. | First Impressions
Everyone was very nice and helpful.anayah w. | First Impressions
Friendly customer serviceTRACEE S. | Overall Experience
The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disableDennis R. | Overall Experience
I will rent again ThanksCarlos R. | Overall Experience
My only complaint is the stairs, great service here and accommodating..PATRICIA LYNN B. | Overall Experience
This place is great.thuy p. | Overall Experience
Glad to be done with the expense.michael b. | Overall Experience
The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care aboutZachary K. | Overall Experience
The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!CATHI S. | Reservación
Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!MARC S. | Overall Experience
Unit was well maintained.GABRIEL S. | Overall Experience
In over a year of usage I never had a bad experience. Great service!Patricia F. | Overall Experience
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.Frank G. | Overall Experience
This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it's probably an ongoing issue and noticed the traps when I moved in. Thank youAdrian S. | Overall Experience
Great service!IVAN J. | Overall Experience
it was a great experiencetrinh n. | Overall Experience
great!debbie p. | Overall Experience
Mike the manager was so helpful and polite. He did a Great job.Robert I. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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