Comentarios de los clientes para U-Haul Moving & Storage of Westminster

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Westminster

Clasificación general:

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Robert L S.
Clasificación:

El cliente no dejó un comentario.

TROY L.
Clasificación:

The manager and employees were super helpful and showed up early to site to make sure the truck was ready for my pick up at 7am! SUPER GREAT!!

Jose A.
Clasificación:

El cliente no dejó un comentario.

Ryan L.
Clasificación:

Facility was great and kept everyone safe and distant. Lines were a bit long, but the staff worked well to get everyone through in a friendly and timely matter.

JESUS A.
Clasificación:

El cliente no dejó un comentario.

Tuyet T.
Clasificación:

El cliente no dejó un comentario.

RICK S.
Clasificación:

The poor review is not with the Garden Grove location, is with the Brookhurst, Anaheim location where we reserved the truck for Sat, Nov 14th, 9am, I took a Taxi, since it was a few miles, got there, and they told me the 15' truck I rented was at the Garden Grove rental. I WAS NEVER TOLD THAT!!! so I call the taxi to take me there, when I arrived truck wouldn't be available til 2pm,PRETTY UPSET, but I ended up reserving it for Sun Nov15th, 9am, call Taxi again to take me home, much farther. Very, very bad service from Brookhurst rental, spent almost $60 just on Taxi Service,,,should be compensated for all my trouble....Will see how your Customer Service can make this inconvenient experience right.

Stephen G. | Overall Experience |
Clasificación:

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

JOHN S.
Clasificación:

When you reserve a rental, and confirm the day before pickup that everything is good to go, make sure it is! I arrived to pick up the trailer and was told it was not there. I had to delay my move by 24 hours! NOT Professional!

Brian F.
Clasificación:

Nothing. everything went real smooth counter help was good made sure I was all set to go and in and out no matter of minutes

RICARDO P.
Clasificación:

No

David S.
Clasificación:

El cliente no dejó un comentario.

THOMAS W.
Clasificación:

El cliente no dejó un comentario.

PHILIP L.
Clasificación:

The location opens on Sunday at 9:00 a.m., which is a bit late for people who are trying to move ... open earlier. Also, there are two entrances, one of which clearly indicates that it is the entrance, so everyone lines up there waiting for the store to open. Then the employee opens the other door and people rush inside ... ignoring the order of the other people patiently waiting. This is not right.

CAROL C.
Clasificación:

great service

FRANCISCO G.
Clasificación:

The customer service was great! Unfortunately I was over charged and call in multiple times with no follow up. Super disappointing since I had such a great experience in store.

Manuel A.
Clasificación:

Hi , We were ready to leave with our truck but notice that the airconditiong didn't work, we ask the attendant that was next to us preparing another vehicle to send out but he was rude to us and ignored us when trying to speak to him . We found out his name was rick from one of his co- workers. Never will we rent from that location again .

mia P.
Clasificación:

El cliente no dejó un comentario.

Luis R.
Clasificación:

To open the facility on Sunday's earlier. Not 9 o'clock this time it's too late

Amanda C.
Clasificación:

El cliente no dejó un comentario.

ROOSEVELT B.
Clasificación:

Best customer service!! Also, I rented several times from this location and prior to getting in the truck it was wiped down and cleaned. Thanks for an awesome experience!!!

RONALD K.
Clasificación:

The guy said he's black fuck him

Andre L.
Clasificación:

Not the usual costumer service at different Uhaul locations. The equipment I had the reservation wasn't available at the scheduled time.

WILLIAM R.
Clasificación:

You guys are doing a good job

TONY P.
Clasificación:

Only 1 complaint when i return i swept the truck already but the guy don't like it , he make me use an air blow to get the dust out which i did . He said he's not doing it i have to do it or he'll charge ckeaning fee which i did it . But this morning i check the statement you sent and he still charge me $39.00 . I'm not happy with him personally

Natalie G.
Clasificación:

When I walked in to process my truck return the girl that worked there was arguing with a customer (major eyerolls included) she apparently had lost the keys to his rental return and it clearly caused a major issue. I had intended on complaining about SEVERAL things. Including the fact that it took me over 35 minutes to locate my truck keys as the same that was arguing with that customer had prepped my truck.....that included her locking the keys to my truck in the wrong truck (the reason it took me 35 minutes to locate my keys) she left the truck door wide open with my requested pads missing and the dolly (that I did not order) detached and laying lose in the back of the truck. I also had a huge gauge in one of the rear truck tires. The gentleman that checked us out was extremely polite and that is literally the only pleasant thing about this rental experience.

LOC B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

anatoliy A.
Clasificación:

You Are doing a very good , thank you very much

ELIZABETH LEAH S.
Clasificación:

I will rate the GM as exceptional as he knew the issue I was having in Victorville prior to his helping me get a trailer in oc. The man who tried to help me during pick up was arrogant and raised his voice and was assuming I u sees told his half efforts at communication. Needs more training. His job is customer service - i would have been better served using a kiosk rather than interfacing with him. Good Morning thanked me for returning the equipment early and I mentioned to him it was the least I could do because he helped me out so I could finish my transition.

KAREN M. | Overall Experience |
Clasificación:

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

Jerry P.
Clasificación:

El cliente no dejó un comentario.

Sandra H.
Clasificación:

I have used this site for years. I have a storage unit as well. They are great.

JEFFREY T.
Clasificación:

El cliente no dejó un comentario.

Kimberly P.
Clasificación:

After having no luck at a nearby neighborhood uhaul location I came here with no reservation. I received amazing, friendly service and was in my truck within in a very short amount of time. Drop off was great too.

kevin N.
Clasificación:

Simply the best place to rent every time I need to transport all my goods.

JENNIFER G.
Clasificación:

Customer service was great. I felt welcomed and appreciated. Keep up the good work!

Jerry P.
Clasificación:

El cliente no dejó un comentario.

Teri M.
Clasificación:

I did not receive a copy of the final charge. The gentleman said it would be emailed. I waited a bit, he reassured me it would be emaileD, and I felt odd just waiting. As of today the final cost or paid invoice has not been received. Awkward and Disappointing. Otherwise the location and people were just fine.

JOSEPH V.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

Hello, I had an appointment to pick up the Uhaul at 10:00 am. But I had to wait 30 minutes, nobody showed up, the store was closed. I contacted customer service, it took me another 30 minutes. I made the decision to drive to this location. there was no staff stayed at the counter. They gathered together in the front. there were 2 customers waiting before me. I had to wait another 45 minutes to start all the reservation procedures again. It delayed my moving time for 2 hours. Another problem was I booked a 15" truck. But a 15" truck was not available at that time. I had to rent a 20" truck with more cost and it was not comfortable to drive like the small truck. Best regards, Kevin Bui.

RUSSELL M.
Clasificación:

El cliente no dejó un comentario.

Derek N.
Clasificación:

Staff was quick and attentive. Truck was sprayed down as soon as I returned the truck so that makes me feel comfortable to know that I can feel safe renting from this location.

DAVID H.
Clasificación:

El cliente no dejó un comentario.

GRANT D.
Clasificación:

They had the truck we wanted to rent, was a great experience with confirmation and picking up and dropping off. David was great in providing excellent customer service when we dropped off the truck. Very efficient, smooth, professional service. Recommend this location. Thank you!

Kenny T.
Clasificación:

El cliente no dejó un comentario.

ANGELA B.
Clasificación:

Friendly helpful staff. Very nice 👍👍

Cynthia S.
Clasificación:

Rental was late. We didn't get our U-Haul until 8am Reservation was for 7:30am. Unable to extend time for us of U-Haul truck.

Charles M.
Clasificación:

El cliente no dejó un comentario.

CHARLES U.
Clasificación:

Wonderful

Francois G.
Clasificación:

Not happy that I was unable to rent one way. The day before my reservation I was told that no way rentals available . Luckily I was doing a round trip but it was not my intent to go out of my way to return a rental . Very poor planning from an unhappy customer

KAREN M. | Overall Experience |
Clasificación:

Outstanding!!!

KAREN M.
Clasificación:

I am extremely impressed with your operation, Not only are the vehicles impressive but, your staff is more than impressive. I was so grateful for the kindness and knowledge your staff displayed. Thank you, Karen

Lydia M.
Clasificación:

El cliente no dejó un comentario.

susan I.
Clasificación:

The staff is not friendly and Rude specially the managet name Dan. It said the on- line you can check- in for faster service but if ypu gp the store to pick up the key there is only one line for evrery body. That line is for those who did check- in on line and those who will inquire and Rent the truck on location, so tnose who check- in already need to wait for a long time too. Pls. all of yhe staff there is not griendly and not helpful .

Miguel S.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

We changed moving day last minute, our closest i haul was showing unavailable for the truck we needed. So they gave us a break on mileage since we had to drive farther to them to pick up and return the truck. Would definitely recommend! Great customer service!!

Elizabeth T.
Clasificación:

El cliente no dejó un comentario.

Jori A.
Clasificación:

El cliente no dejó un comentario.

brian S.
Clasificación:

I was notified the morning of my pick up the location had changed to a very poor location for me. It took me an extra 20-25 mins each way to pick up and drop. If I had know this would happen I would've cancelled the reservation and taken my business elsewhere. I was extremely disappointed especially when I learned I had to return to same location. I didn't even have an option to return to location I rented from.

larry B.
Clasificación:

El cliente no dejó un comentario.

MINA M.
Clasificación:

You charge me $100 more because I get accident On car roof in the same time already I was paid full coverage insurance And I tried to call them Westminster branch they didn't answered it's very bad experience

DAVID D.
Clasificación:

Make sure that all of your new hires are as friendly and courteous as the men that helped me. the check out and check in process was smooth and efficient.

DONNA C.
Clasificación:

the guys are doing a great job very professional and clear with the directions on what to do. good job. truck was exactely what i wanted for space

Stephen S.
Clasificación:

The employee that checked us in was pleasant and friendly and got our trailer hooked up quite quickly considering how busy it was. The employee that checked us back in was also very helpful and friendly. Had a very nice experience.

Robert L.
Clasificación:

I was somewhat dissatisfied with the overall experience with renting this U-Haul. After checking the exterior of the vehicle and signing the paperwork prior to leaving U-Haul, I drove and loaded the truck four with my daughters furniture for her new home. luckily, I decided to check all the fluids before leaving to my next Destiination and found that there is no oil on the dipstick. All the other fluids seem to be OK. I drove back to the rental yard where I Rented the truck from and told them about the oil level. The attendant outside was very nice and courteous but didn't seem too surprised about it or embarrassed and added about 2 1/2 quarts of oil and said there that should do it. I got home and checked it again and found that it was Still 3/4 of a quart low. I added the proper weight oil to the vehicle And wash it because I had a thin layer of dirt all over it. When I got to my Destiination 400 miles away, I checked the oil again and it stayed at the full level. This vehicle obviously hasn't had a oil service in quite a while because it looked dirty even after adding the clean oil. The price was definitely acceptable for the size truck with the return one way pricing on line. Lucky for me I am somewhat savvy as to how to keep a vehicle maintained and caught the oil level problem.

HERMANO H.
Clasificación:

El cliente no dejó un comentario.

angelica C.
Clasificación:

I would not recommend this location. Most of the guys that work there in that location in particular have such a attitude and don't have any good customer service!! Nothing compared to the service provided at the Midway City location. The gentleman by the name Aaron. He is awesome. The reason why I had to use the other location was because they were out of the trailer I needed

Nathan C.
Clasificación:

Took too long to actually get my equipment didn't seem like the people behind the desk knew what they were doing

KAREN M. | Overall Experience |
Clasificación:

Excellent staff members

ERICK R.
Clasificación:

I want to say thank you for the great customer service from Greg and Jaime and the rest of the team that I don't know their names but always great too

ROBERT O.
Clasificación:

Everyone at this location is friendly and kind. It's a pleasure doing business here.

KAREN M.
Clasificación:

Staff was very knowledgeable and dedicated to customer service.

David C.
Clasificación:

Staff is excellent and even caught an error I made, saved me from a huge headache. Give that man a big thank you !

FILIBERTO V.
Clasificación:

El cliente no dejó un comentario.

Ezekiel C. | Overall Experience |
Clasificación:

The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

Tourie B.
Clasificación:

El cliente no dejó un comentario.

KATHRINE D.
Clasificación:

El cliente no dejó un comentario.

george F.
Clasificación:

El cliente no dejó un comentario.

Donna L.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Melanie P.
Clasificación:

Super frustrated when I was charged for stuff I didn't even use. I should NOT be charged $68 and actually would like to speak to someone. In addition the mirrors on the truck are very dangerous and are not right and move while driving. I am extremely disappointed in this experience.

Ahmad R.
Clasificación:

Came to get my trailer that I reserved AND checked in for and when I asked for it, the guy gets up, mumbled something under his breath and walks out of the room. Then another guy finally walks in from the back and tells me the equipment is already reserved for someone else and had to call them to see if they could reschedule it. Why would you do that if someone already reserved it? What's wrong with this company's policies. I'd rather spend twice as much and get my work done than ever use U-hauls services again.

Mirley E.
Clasificación:

El cliente no dejó un comentario.

JOLENE E.
Clasificación:

El cliente no dejó un comentario.

LESLIE T.
Clasificación:

Not a thing, everything was perfect.

TAN G.
Clasificación:

El cliente no dejó un comentario.

khang N.
Clasificación:

El cliente no dejó un comentario.

LARRY O.
Clasificación:

El cliente no dejó un comentario.

LOLA F.
Clasificación:

The skinny guy with a beard was rude and impatient

DUNG L.
Clasificación:

The only thing I wanted to point out that your fuel gauge sensor needs to be replaced, for $16 total miles, I had to fill up $19 dollar just to meet the return without being penalize for it. Either the gauge was inaccurate or the intake person didn't really notice a big difference.

Mohaned A.
Clasificación:

The guy who took the truck from me was nice and friendly. I appreciate his attitude.

kevin N.
Clasificación:

It is simply the best. I have been renting at this location for years now.

HERNAN M.
Clasificación:

Every person that has helped me at this location it's been wonderful with me not space to improve

scott W.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

Column shifter kept getting stuck. Took 2-3 minutes a couple of times to shift into drive. Ignition was worn and was hard to get key out 4 times. When I returned to location, two damaged areas were pointed out to me. Fortunately I had taken a pic on my own iPhone before I had left earlier in the morning.

Javier T.
Clasificación:

Store manager has great customer service

DEBBIE L.
Clasificación:

If you know your customer is contemplating getting a third container, inform them that it's only $900 dollars more instead of $1900 for one more container. One container cost more than 2 to ship is absurd! I already have a complaint in to corporate.

MICHEL B.
Clasificación:

El cliente no dejó un comentario.

mark P.
Clasificación:

Cameron was the man. Patient and professional

Noe J.
Clasificación:

El cliente no dejó un comentario.

Evan M.
Clasificación:

Employees were very friendly and helpful although they were overbooked at the time and quite busy. Thank you to them!

GEORGE B.
Clasificación:

El cliente no dejó un comentario.

LORRAINE B.
Clasificación:

El cliente no dejó un comentario.

Hugo R.
Clasificación:

El cliente no dejó un comentario.

Jason D.
Clasificación:

Cameron of this location was amazing and helpful

clark s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

El cliente no dejó un comentario.

Leonard T. | First Impressions |
Clasificación:

Great place friendly staff. Great service

Leonard T. | Overall Experience |
Clasificación:

This location is a bit further than others but the staff here has always treated me well.

Abigail G. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Sheryl K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Salina G. | Overall Experience |
Clasificación:

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Madeline L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brigit R. | First Impressions |
Clasificación:

Staff went above and beyond to be helpful.

jean h. | Overall Experience |
Clasificación:

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

MARIA DEL ROSARIO M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Salina G. | First Impressions |
Clasificación:

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Sarah T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James M. | Overall Experience |
Clasificación:

Great team. Dan the manager was helpful and professional.

Rafael R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

maria O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LOC B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephenie S. | Overall Experience |
Clasificación:

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

ROD G. | Overall Experience |
Clasificación:

In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

TONY P. | Overall Experience |
Clasificación:

!

Sally J. | First Impressions |
Clasificación:

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Mohebullah K. | Overall Experience |
Clasificación:

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

CHERYL M. | Overall Experience |
Clasificación:

Would use this facility again if needed

Laura R. | Overall Experience |
Clasificación:

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Jeremy M. | First Impressions |
Clasificación:

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

roman f. | Overall Experience |
Clasificación:

Horrible customer service! Service people never pick up the phone. Long lines.

adam f. | First Impressions |
Clasificación:

Lil under staffed but all went well very happy with da truck I had!

anayah w. | First Impressions |
Clasificación:

Everyone was very nice and helpful.

TRACEE S. | Overall Experience |
Clasificación:

Friendly customer service

Dennis R. | Overall Experience |
Clasificación:

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Carlos R. | Overall Experience |
Clasificación:

I will rent again Thanks

PATRICIA LYNN B. | Overall Experience |
Clasificación:

My only complaint is the stairs, great service here and accommodating..

thuy p. | Overall Experience |
Clasificación:

This place is great.

michael b. | Overall Experience |
Clasificación:

Glad to be done with the expense.

Zachary K. | Overall Experience |
Clasificación:

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

CATHI S. | Reservation |
Clasificación:

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

MARC S. | Overall Experience |
Clasificación:

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

GABRIEL S. | Overall Experience |
Clasificación:

Unit was well maintained.

Patricia F. | Overall Experience |
Clasificación:

In over a year of usage I never had a bad experience. Great service!

Frank G. | Overall Experience |
Clasificación:

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Adrian S. | Overall Experience |
Clasificación:

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

IVAN J. | Overall Experience |
Clasificación:

Great service!

trinh n. | Overall Experience |
Clasificación:

it was a great experience

debbie p. | Overall Experience |
Clasificación:

great!

Robert I. | Overall Experience |
Clasificación:

Mike the manager was so helpful and polite. He did a Great job.

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