El cliente no dejó un comentario.DAVE B.
Customer Reviews for U-Haul Moving & Storage of West Utica
Utica, NY 13502
(Old Dunlop Factory)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.Thomas R.
I wouldn't recommend because anyone that has other appt not to choose here because they were 40 mins behind so I had to wait 40 minutes before work could be even started and I had other appointments scheduled which made me lateRebekah C.
Staff was helpful. Even though it was about 25 minutes before closing, she was friendly, helpful, fully focused on us as customers, not even fazed that we were very last minute. Also, having the example units to show us the sizes was SUPER helpful in helping us to make our decision on which size unit best suited our needs.Jennifer s. | First Impressions
El cliente no dejó un comentario.Eddie H.
El cliente no dejó un comentario.Steven H.
Nothing at all I think the service that was given was very impressive. In my eyes no improvement necessary! thanks againBERNADETTE G.
El cliente no dejó un comentario.Mederic L.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Dawn C. | First Impressions
My worst storage experience so far. My unit felt Unsecured for several weeks because of issues with the door. I called many times and was never called back. I hate that you have to go through the uhaul general line instead of just talking to someone from the actual store, even when you call the store number. When I was finally in town and able to talk to someone face to face, they were very nice. Ultimately there were issues about 90% of the time. The door problem went on for a while. The solution was moving to a new unit which was farther away from the entrance. Then the card swiping system didn't recognize me and I couldn't enter the unit. I once spent an hour in the storage unit for something that should have a quick in and out, 5 min errand. I'm glad we are almost done our moving process and now finally out of the unit.Ayanda D. | Overall Experience
I was happy with service the i haveAdnan S.
I reported to staff that the steering was shaky at 50 mph, did not feel safe.JASON B.
The companies phone system is terrible, no one answers the phone. BUT, in person at this location the people are GREAT! I can not say enough good things about these employees. They are so very helpful, thank you all.Michael F.
Online reservation portion was unable to make changes upon reviewing and did not offer any additional options for changes.Shirley M.
El cliente no dejó un comentario.Eric P.
Courtney waited on us. She was extremely efficient, helpful and friendly and we were in and out and on our way in 15 minutes or less. She is to be commended for her work...job well done!Craig M.
Excellent service, quick and easy. The truck was clean and well maintained. I felt safe in the truck.Dakota L.
El cliente no dejó un comentario.Stephen C.
keep doing the sameJoe P.
I was charged for 2 days of service for having rental 14hrs. Doesn't make sense when the rental is for 24hrsDamon E.
I don't remember his name. There was a guy who went above and beyond to help us load our couches that didn't fit into my place into a new uhaul. FANTASTIC customer service. Couldn't be happier.John A.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Emily G.
El cliente no dejó un comentario.DAN M.
El cliente no dejó un comentario.RICHARD N.
El cliente no dejó un comentario.William B.
Friendly employees great serviceJack O.
El cliente no dejó un comentario.Daryl C.
El cliente no dejó un comentario.julianna J.
El cliente no dejó un comentario.jolen F.
Your employees tried stealing my property the police were called. Currently waiting for police report to be released.Dwayne P.
Nothing comes to mind. Service was fast and excellent!Thomas A P.
The staff is very friendly, helpful and knowledgeable. Very happy with my rental experiencethomas P.
El cliente no dejó un comentario.MOHAMED S.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Jed J.
El cliente no dejó un comentario.Ed O.
El cliente no dejó un comentario.Carmen P.
Easy peasy!Roger S.
They were so helpful! We very much appreciate how accommodating they were!Tamara D.
Maybe clean the needles and small baggie of crack rocks out of the glove box before renting out again. Halfway down to where we needed to go, I open the glovebox and there it all is. All I could think is how these workers would've made me lose me baby if I was to not find that and got pulled over for any reason. I'm highly upset and pissed about how they don't do their job and clean their trucks after they rent them to crack heads .Justin N.
Nothing. They were very busy!! They could use more help.Robert D.
A couple things. Next time using a prepay card should be told by your employees that we would need 100 dollars on it. Also your employees shouldn't close there registers until 7 if they are open until 7. Pulled truck in at 652 pm and the drawers where already pulled. Very unprofessional IMOedward Y.
El cliente no dejó un comentario.Steven A.
Fast and easy to set upmirsad K.
The inside of the windshield of the vehicle was filthy. A mistake was made when I returned the vehicle. I was charged for the rental even though it was already pending on my debit card. I should have only been charged for the additional mileage. This caused me to not have enough cash to cover the balance due. I had to call someone to to get more cash. I was told that the pending fee was reversed. However, that didn't help me when I was short on the balance, because it wasn't credited immediately.Michael G.
I was impressed that you actually credited me for over filling the tankâ€”- bravo!! This made all the difference.tom M.
El cliente no dejó un comentario.frank M.
Staff was excellent. The truck was in very good condition.Allen C.
My experience was top notch . I know they get busy at times and I couldn't make a direct call but other than that was very easy to rentBARBARAA K.
they billed me for garbage that was not mine and miles I did not drive and gas, and I returned it with the very same amount that was in the truck. Witch there was not the same amount of gas as they logged me out in. The girl that rented the truck to me,,, Never check the truck out be fore I rented it!!!!!!!!!! I never rent a u-haul or never recommend u-haul!!!STEVENGLEN P.
El cliente no dejó un comentario.Melissa W.
El cliente no dejó un comentario.Rendell P.
El cliente no dejó un comentario.KATHLEEN S.
The customer service was horrible lady was rude for no reasonSavanna D.
Fix your vehicles they should be driven on the road with no brakesStephen B.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.crystal c. | First Impressions
Made my move extremely easy!Tanya T.
The truck was filled with the gas amount I was told . They decided it wasn't enough and put 5 more gallons in and charged me for it. They also charged me for the $14.99 insurance that I refused . Will not rent from this location ever againANDREW V.
El cliente no dejó un comentario.Gene V.
El cliente no dejó un comentario.JOHNDANIEL M.
Muy buen trabajoMiguel G.
Keep up the good workWayne C.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.Martin S.
El cliente no dejó un comentario.rhondisa C.
Everyone was helpful and the storage location was always clean.juan t. | Overall Experience
El cliente no dejó un comentario.shanon p. | First Impressions
Very professional staff, helpful and courteous, very clean and well maintained. Thank you CourtneyJOHN L. | First Impressions
I was disappointed with the last truck I rented. Someone had been smoking in it. Also the driver's side window crank was broken, making it hard to open the side window. You really need to change the policy of customers gassing up the trucks. Make them fill the vehicles up when returning, because when you have to return it 1/2 full, it is very difficult to do that. You have to put some gas in then stop and go look at the gas gauge and so forth. Just require the customer to fill the tank when returning it, much easier to do that.Larry K.
El cliente no dejó un comentario.Peter P.
El cliente no dejó un comentario.Gene V.
Service here was exceptional!justice B.
I hate the online drop off If it wasn't for my daughter's phone I'd literally have had a meltdown. I will drop off in person if ever I rent equipmentKENDEL L.
Fast, easy and friendly staffpatrick F.
El cliente no dejó un comentario.Javier L. | Online Move In
El cliente no dejó un comentario.Timothy L.
The uhaul smelled like cigarettes and was dusty in the driver area and the back smelled like roach spray and fabuloso mixed.Ericka P.
El cliente no dejó un comentario.Daniel M.
Staff was extremely helpful every step of the way. Easy out and in. Every staff member had a task and worked well together. Would definitely rent from this location again.ALEXANDER L.
El cliente no dejó un comentario.Mary C. | Overall Experience
El cliente no dejó un comentario.John W.
I would have given a five star rating if the worker T counter would have done a walk through the truck with me. He would have seen that the back sliding door was missing a piece off roller and I would have been more familiar with about the overall truck as far as how to change mirrors to fit more for me to see better in other lanes.Brenda S.
The place is great, the drive in bay is very convenient, and the staff was friendly and helpfulAlan S. | Online Move In
Employees are greatDominick M.
El cliente no dejó un comentario.Joseph S.
Great customer service. Professional, knowledgeable and accommodating. The entire process was easy and stress free.Ernie W.
Very friendly and attentative to my needsdoris b. | First Impressions
Keep doing what you are doing, you are a great asset to this community, Thank You. Tyree AlexanderTYREE A.
El cliente no dejó un comentario.NICOLEG M.
Everything was pretty good quick and easy moving i would reccommend to others.STEVEN G.
Nothing service was great got me a truck fast and easyWILLIEJ J.
Tammy was awesome ! She helped me load up the trailer and has it prepped for me when I arrived. She is awesome. I look forward to working with her again :)William F.
The move-in facility during a February unload in New York was a great experience.Daniel M. | First Impressions
El cliente no dejó un comentario.JACQUELINE M.
The trailer itself isn't my problem, I returned my equipment within the 24 hour agreement and was charged an extra day because instead of it being checked in at 655 they waited until 912 the next morning, effectively adding another day to my 24 contract. I now have to jump through hoops to get my money back and my overall experience has just pissed me off.Renee R.
El cliente no dejó un comentario.Michael B. | Overall Experience
El cliente no dejó un comentario.WILLIAMJ JR H.
Climate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.gerald n. | Overall Experience
El cliente no dejó un comentario.ZURI B.
My card wasn’t workingSHAKEEMA P. | First Impressions
El cliente no dejó un comentario.Rivera W. | Overall Experience
El cliente no dejó un comentario.Samantha D. | Overall Experience
El cliente no dejó un comentario.JAMIE L. | First Impressions
El cliente no dejó un comentario.JEFFREYLYNN R.
El cliente no dejó un comentario.frances r. | Overall Experience
Those ladies were great give them a raiseMICHALR N.
El cliente no dejó un comentario.DONALD J. | First Impressions
El cliente no dejó un comentario.JOELCRAIG L.
They still have not emailed the final bill and do appreciate the extension with no charge for Covid.WILLIAMJOHN IV S.
El cliente no dejó un comentario.dayvon d. | First Impressions
Good service and all but my bed magically disappeared how’s thatjamal a. | Overall Experience
El cliente no dejó un comentario.Theresa I.
friendly and professionalTHOMASV C.
El cliente no dejó un comentario.Mary H. | First Impressions
My U-Haul truck had no gas and it cut off on me, very disappointed!!!DICEAA H.
El cliente no dejó un comentario.EDIN P.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.EL HACHMI A.
I had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn't get injhona b. | Overall Experience
Staff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitudeVerneshia W. | Overall Experience
El cliente no dejó un comentario.Omayra A. | Overall Experience
I really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.PRECIOUSS G. | First Impressions
El cliente no dejó un comentario.AUTUMN R. | First Impressions
El cliente no dejó un comentario.ERICA H. | Overall Experience
El cliente no dejó un comentario.Whitney B. | Overall Experience
Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendlySusan F. | First Impressions
The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.Heidi C. | First Impressions
El cliente no dejó un comentario.Heidi D. | First Impressions
Courtney was alway amazing and quick to respond. She was a delightful person to deal with.Genaro H. | Overall Experience
Staff never there when needed or answering phonesanthony C. | Overall Experience
Thank you! Our 'treasures' were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++mary jo b. | Overall Experience
*🚀 *good*job*!*🚀*Genevieve W. | Overall Experience
El cliente no dejó un comentario.Sonya H. | First Impressions
Needs humidity control. I haul boxes collapsed from moisture and items brokeAlbert R. | Overall Experience
2 beds were ruined and all the clothes me and my family ownedlawanda g. | Overall Experience
Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.william l. | First Impressions
El cliente no dejó un comentario.Latoya B. | Overall Experience
El cliente no dejó un comentario.Wildaly C. | First Impressions
El cliente no dejó un comentario.briana m. | Overall Experience
The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!Maisa Y. | Overall Experience
El cliente no dejó un comentario.Jill V. | Overall Experience
El cliente no dejó un comentario.millisa r. | Overall Experience
Staff extra efficient and hospitable!edward k. | Overall Experience
This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.JAMES R. | Overall Experience
El cliente no dejó un comentario.Nancy B. | Overall Experience
El cliente no dejó un comentario.Allyn S. | Overall Experience
Wish the hours were at least until 6 pm weekdays.Lynda M. | First Impressions
El cliente no dejó un comentario.ralph b. | First Impressions
Primarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.JOSEPH H. | Overall Experience
The only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.Michael C. | Overall Experience
El cliente no dejó un comentario.ann c. | First Impressions
El cliente no dejó un comentario.RICARDO T. | First Impressions
Great service and facility!HENRY B. | Overall Experience
El cliente no dejó un comentario.Eric W. | Overall Experience
The staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!Renee S. | Overall Experience
El cliente no dejó un comentario.Lorraine R. | Overall Experience
I had an issue and management did what was necessary to rectify the situation.Maisa Y. | First Impressions
While moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaulRebecca U. | Overall Experience
El cliente no dejó un comentario.WILLIAM G C. | Overall Experience
El cliente no dejó un comentario.Natasha C. | First Impressions
El cliente no dejó un comentario.Alice L. | Overall Experience
El cliente no dejó un comentario.shari A. | First Impressions
El cliente no dejó un comentario.Tammie Y. | Overall Experience
El cliente no dejó un comentario.Renee S. | First Impressions
El cliente no dejó un comentario.Renee S. | First Impressions
Nice using 🇺🇸 u-haul..have a rewarding day!Michael Y. | First Impressions
Friendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!Bruce C. | Overall Experience
In May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 荒 in the unit as well as the bins that we stored the clothes in. Absolutely disgustingTARNIA B. | Overall Experience
El cliente no dejó un comentario.SAMANTHAL S. | Overall Experience
El cliente no dejó un comentario.shon k. | Overall Experience
El cliente no dejó un comentario.Wilhelmina L. | Overall Experience
Just wondering why I would not get a refund for the remainder and f this month?denise c. | Overall Experience
El cliente no dejó un comentario.ARLISA B. | Overall Experience
El cliente no dejó un comentario.Alan H. | Overall Experience
El cliente no dejó un comentario.Whitney B. | First Impressions
El cliente no dejó un comentario.Aleksei G. | First Impressions
Needs to be 24 hours so people can move when they want a night timeniesha s. | Overall Experience
Extremely helpful and friendly staff. Made the decision easy.Bruce C. | First Impressions
El cliente no dejó un comentario.BETTY J W. | Overall Experience
The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don't carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.Kathryn H. | Online Move In
El cliente no dejó un comentario.Kyatta W. | Overall Experience
El cliente no dejó un comentario.andrew a. | Overall Experience
El cliente no dejó un comentario.Sara R. | Overall Experience
El cliente no dejó un comentario.Vincent F. | First Impressions
El cliente no dejó un comentario.Tom H. | Overall Experience
El cliente no dejó un comentario.Susan H. | First Impressions
El cliente no dejó un comentario.Deborah D. | Overall Experience
El cliente no dejó un comentario.aluel d. | Overall Experience
The young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.tammy s. | Overall Experience
El cliente no dejó un comentario.Jill L. | Overall Experience
El cliente no dejó un comentario.CHRISTIN H. | First Impressions
Move in process was easy the only thing I would have changed is the process of opening the door when reps aren't available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key padsSage Q. | Online Move In
THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.Mary W. | First Impressions
El cliente no dejó un comentario.Adrian E. | First Impressions
El cliente no dejó un comentario.Taniequah A. | First Impressions
Great to do business with!!!west u. | First Impressions
El cliente no dejó un comentario.niesha s. | First Impressions
I had a reservation, came early, upgraded truck and everything was great. Great job done by allCARRIEE W. | First Impressions
El cliente no dejó un comentario.jaime s. | Overall Experience
El cliente no dejó un comentario.Jill L. | First Impressions
Exceptional service and facility. Very pleased you are so close and offer this service.JAMES R. | First Impressions
Moving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.deidra b. | Overall Experience
I was very pleased with everything andPatricia B. | Overall Experience
El cliente no dejó un comentario.Jade D. | First Impressions
El cliente no dejó un comentario.Andrian C. | First Impressions
El cliente no dejó un comentario.Nancy F. | Online Move In
El cliente no dejó un comentario.Chimhwi B. | First Impressions
I need help with disarming my locker and I cannot get an employee on the phone.Jennifer S. | Online Move In
El cliente no dejó un comentario.Elena L. | Overall Experience
Great & friendly serviceCahdeja M. | First Impressions
Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.Tammie Y. | First Impressions
The staff was very helpful Brandon made things a lot easierRick C. | Overall Experience
El cliente no dejó un comentario.Dominick C. | First Impressions
A little expensive for the areaGaurav P. | Online Move In
Staff very helpful and friendlydamaris m. | First Impressions
perfectIrmaris R. | Overall Experience
El cliente no dejó un comentario.dorothy w. | Overall Experience
El cliente no dejó un comentario.carolyn m. | Overall Experience