Comentarios de los clientes para U-Haul Moving & Storage of West Utica

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Utica

Clasificación general:

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Emma K. | Overall Experience |
Clasificación:

Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!

Jesse H.
Clasificación:

El cliente no dejó un comentario.

stephanie N.
Clasificación:

El cliente no dejó un comentario.

Ben B. | First Impressions |
Clasificación:

As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.

CS P.
Clasificación:

El cliente no dejó un comentario.

Frank R.
Clasificación:

Had trouble with the gas gauge plus the engine light came on

BENJAMINJEFFERY B.
Clasificación:

I just finished my second 20' truck rental from this location. Courtney assisted me with my first one and Brandon assisted me with the second one. Both were incredibly helpful, knew the answers to all my questions and made the whole process easy and enjoyable. I will definitely rent from this location again!

Robert K.
Clasificación:

Everything went as it should,very professional service many thanks

SHERON A M.
Clasificación:

Easy pick up , truck was ready to go! . Very professional! And HELPFUL staff

John F.
Clasificación:

Smooth process, no issues

Frank R.
Clasificación:

Only drove 44 miles gas mileage was not good cost 15.00 in gas at 2 23

Heather U.
Clasificación:

Employees were very helpful.

JOHN K G.
Clasificación:

I almost always rent trailers, not trucks from U-Haul so my impression is only from renting trailers. The trailers are very well engineered and built and have always performed as expected. The staff were helpful, competent and friendly.

Jane A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Julie H.
Clasificación:

I know that I received a very long user manual by email, but I couldn't figure out how to adjust/move the driver's seat closer to the pedals/steering wheel. I didn't scour through the user's manual, and that perhaps could have helped me, but everything else about the operations were pretty standard and self-explanatory. I wish there had been maybe a little sign or something in the cab showing how to do it. I actually gave up and drove on the edge of the seat.

peter D. | First Impressions |
Clasificación:

Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.

ROCCOFRANCIS SR A.
Clasificación:

Buy better equipment. Employees were very helpful

DOUGLASA B.
Clasificación:

El cliente no dejó un comentario.

john P.
Clasificación:

El cliente no dejó un comentario.

Richard J.
Clasificación:

El cliente no dejó un comentario.

Rocco C.
Clasificación:

El cliente no dejó un comentario.

Jan M.
Clasificación:

The workers are great but your system absolutely sucks i reserved a trailer at a different location about 24 miles away i decided to call that location just to make sure that they would be open at 4 o'clock to find out they didn't even have the trailer i reserved through your website so i called another location close to me that your website claimed it had a trailer to find out they also did not have the lady at the location i first called was pleasant and she told me that id receive a phone saying where the closest location was but i drove down to the Oriskany blvd location and got a trailer but i was still waiting for call to tell me where to go i didn't receive that call until 12 minutes before I was supposed to pick trailer up at my original reserved site its a good thing I drove down to Utica your system sucks oh and after the lady informed me that she didn't have trailer i reserved I sat on hold for 15minutes before I hung up

DARWINDOUGLAS R.
Clasificación:

everything is just super

AMY ELIZABETH C.
Clasificación:

Better customer service. Dont charge customers for items they didnt even have in there truck upon pickup .

Richard C.
Clasificación:

El cliente no dejó un comentario.

BENJAMINJAMES G.
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El cliente no dejó un comentario.

Thomas G. | Overall Experience |
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El cliente no dejó un comentario.

THOMASH G.
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El cliente no dejó un comentario.

Joseph B.
Clasificación:

Keep driver's license and vehicle information on file for faster pick up

Gary L.
Clasificación:

El cliente no dejó un comentario.

MARCDAMIAN S. | First Impressions |
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Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.

KRISTOPHER P F.
Clasificación:

El cliente no dejó un comentario.

Janet R.
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El cliente no dejó un comentario.

RHONDISA M C.
Clasificación:

Simply Amazing

Dave S.
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El cliente no dejó un comentario.

kalid r. | Overall Experience |
Clasificación:

Held stuff couldn't pay over a year did a settlement thanks uhaul

ROBERT E G.
Clasificación:

El cliente no dejó un comentario.

Marklin M.
Clasificación:

Quick, friendly and polite.

Cherie J. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Micheal G.
Clasificación:

Helpful and knowledgeable

Mel O.
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El cliente no dejó un comentario.

Fred B.
Clasificación:

El cliente no dejó un comentario.

Ashley W. | Overall Experience |
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El cliente no dejó un comentario.

Carol H.
Clasificación:

Nothing, pick up and drop off went very smoothly. The truck that I had was immaculate. Everything was perfect.

Dia H.
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El cliente no dejó un comentario.

Paul M.
Clasificación:

Customer service rep was excellent.

Jamie T. | First Impressions |
Clasificación:

I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.

Janet R.
Clasificación:

Excellent employee's.

Thomas M.
Clasificación:

The steering on the van I rent was very loose and the windshield (inside) needed to be cleaned. I have many years experience driving one ton vans and this one needed better maintenance and to be cleaner. Also I trouble finding correct Uhaul I was suppossed to go to. Maybe you should find a way to make it easy to have a customer find the correct uhaul store. It is a long story as to why I had trouble finding the uhaul I was sent to so I won't go into it. Thank you T Manley.

Rick W.
Clasificación:

El cliente no dejó un comentario.

Josh E. | Overall Experience |
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El cliente no dejó un comentario.

alicia d. | Overall Experience |
Clasificación:

Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.

Matt O. | Overall Experience |
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The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.

Lorrie D.
Clasificación:

I dropped my rental off during closing hours(Around midnight). Can not say if it was good or bad. It was just okay.

JOHNW C.
Clasificación:

El cliente no dejó un comentario.

tinamarie l. | Overall Experience |
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El cliente no dejó un comentario.

Dwayne L.
Clasificación:

I had to rent the truck for 2 day when I only needed it for a day.

Santos J F.
Clasificación:

Excellent service

Michael K.
Clasificación:

El cliente no dejó un comentario.

CAROLYNL M.
Clasificación:

El cliente no dejó un comentario.

Anthony S.
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El cliente no dejó un comentario.

Gretchon S.
Clasificación:

Staff opened on time, professional.. no issues at all

MICHAELALLEN C.
Clasificación:

Very friendly and helpful!

Nancy C.
Clasificación:

El cliente no dejó un comentario.

ROSEM W.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

We rented a truck and it was not clean inside the next day we rented a van it was ok

DOREENL C.
Clasificación:

The Oriskany Blvd location has to do a better job of looking into used returned trucks, reason being that the first truck they gave me was infested with roaches and I was not going put my belongings into that truck. Otherwise it was worth using Uhaul to move my said belongings.

CAROLYNL M.
Clasificación:

El cliente no dejó un comentario.

Nicole H. | Overall Experience |
Clasificación:

Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.

Devin G.
Clasificación:

El cliente no dejó un comentario.

Jessica Z.
Clasificación:

El cliente no dejó un comentario.

LOUIS II P.
Clasificación:

No I'm very satisfied overall with with everything and I'm sure the next customer will be just as satisfied as I am 😊

KATHLEENA H.
Clasificación:

I needed a truck for only a few hours; picked it up and 9:30 am and was back before 11:30 am and it still ended up costing about $85. I understand that I added the $14.00 insurance (probably wouldn't do that again) and used a $10.00 appliance cart, but I think there should have been some sort of discount on the truck charge $19.95 or the $35 for mileage. My lesson learned I guess. Sounded like a good idea when I made the arrangements.

DANIELTHOMAS K.
Clasificación:

El cliente no dejó un comentario.

Erik S.
Clasificación:

El cliente no dejó un comentario.

Erik S.
Clasificación:

El cliente no dejó un comentario.

Andrew M. | Overall Experience |
Clasificación:

Friendly people and go out of their way to help you!

Amanda B.
Clasificación:

Easy check in online

RHONDISAM C.
Clasificación:

The staff were great

Michael C.
Clasificación:

El cliente no dejó un comentario.

Stephen P L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DIANAMARIE A.
Clasificación:

El cliente no dejó un comentario.

Joanne L.
Clasificación:

El cliente no dejó un comentario.

ROBERT M.
Clasificación:

Honor your charge on return. Its the 1st time I was charged double to return

Jae P. | First Impressions |
Clasificación:

Theresa Trinque is very kind.

CONSTANCE C. | Overall Experience |
Clasificación:

Super clean, easy access, professional staff!

Angel Z.
Clasificación:

The manager was very helpful and turned my attitude around after a mishap with my rental. My drop off location was switched and she was accommodating and displayed great customer interaction.

Richard I.
Clasificación:

Nothing! Great customer service

Sara B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dan J.
Clasificación:

El cliente no dejó un comentario.

Nareg K.
Clasificación:

El cliente no dejó un comentario.

Louis C. | Online Move In |
Clasificación:

Clean,quiet

Jack H.
Clasificación:

Inform your customers that they must have a major credit to rent the trucks or vans. So they don't have to make multiple trips to your location, waste the day, plans, and money. :(

DAVIDW L.
Clasificación:

Great customer service

TAALIBDIN C.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Michelle U.
Clasificación:

Teresa is great there when you need something done she will always go above and Beyond to help you. She is very nice and very helpful I would totally recommend getting U-Haul's from her and I will go back.

Daniel B.
Clasificación:

I've rented 3 times this week and plan to rent this weekend. Theresa the manger there has been amazing to work with. Professional, friendly and very knowledgeable. Looking forward to the next rental experience. Thanks Dan B

John O.
Clasificación:

Uhaul did a great job; kept me informed at each step of the process. would definitely recommend and/or use again.

DOMINICK V.
Clasificación:

El cliente no dejó un comentario.

Lynn B.
Clasificación:

El cliente no dejó un comentario.

Taylor Y.
Clasificación:

El cliente no dejó un comentario.

ANTHONYJ T.
Clasificación:

El cliente no dejó un comentario.

Bobbie jo M.
Clasificación:

I didn't have an issue with drop off location.just a lot of walking

Paul M.
Clasificación:

As a CEO for a local organization I value good service, and thought the service rep was outstanding.

KAREN R.
Clasificación:

My experience was good, easy pick up and drop off, very nice employees I will definitely rent again

CELIA P.
Clasificación:

Manager and staff are not very competent..not trained fully, are not considerate, do not put customer first, and do not care about protecting customers safety by wearing masks during pandemic..amongst other issues.

Lori B.
Clasificación:

The truck was very nice and clean. Visor on passenger side was broken off and on the floor. People in store were Polite to us. When returning guy needed to speak more clear.

daniel W.
Clasificación:

El cliente no dejó un comentario.

ANTHONY D.
Clasificación:

Friendly, helpful and efficient

Timothy M.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Josh E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Josh E.
Clasificación:

El cliente no dejó un comentario.

MILO P.
Clasificación:

El cliente no dejó un comentario.

Giora K.
Clasificación:

Well maintained helpful

THOMAS C.
Clasificación:

Your doing great everyone friendly and helpful fast service

JAQUAN F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony D.
Clasificación:

El cliente no dejó un comentario.

Joan K.
Clasificación:

Service, truck rental and return was a very pleasant experience. All employees were courteous and very efficient. Would definitely recommend this location.

Donna M.
Clasificación:

The manager at this location ( Theresa) and her staff when above and beyond with their help and service to me! I would highly recommend their store to everyone!!! They deserve a 10 rating. Excellent

ANDREW T.
Clasificación:

El cliente no dejó un comentario.

RONALD G.
Clasificación:

Theresa is wonderful and is a great person to have representing your company

Bill H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joanna n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TANYA S. | Overall Experience |
Clasificación:

I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything

Andrew M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

frances r. | First Impressions |
Clasificación:

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

George C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

giora k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Miles M. | Overall Experience |
Clasificación:

Friendly staff and clean storage

Tiffani D. | Overall Experience |
Clasificación:

i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her

barbara m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jozette C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Miles M. | First Impressions |
Clasificación:

The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained

atiya k. | Overall Experience |
Clasificación:

No comments

Cheryl J. | Overall Experience |
Clasificación:

The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.

joseph n. | Overall Experience |
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I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

cathrine c. | First Impressions |
Clasificación:

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

deborah p. | First Impressions |
Clasificación:

signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

bonnie b. | Overall Experience |
Clasificación:

VERY NICE facility! Secure, clean, and conveniently located.

CARLENE C. | Overall Experience |
Clasificación:

Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

CARLENE C. | First Impressions |
Clasificación:

I believe her name was Theresa she was very helpful

bonnie b. | First Impressions |
Clasificación:

CLEAN AND SECURE Units are inside and climate controlled.

Alan H. | First Impressions |
Clasificación:

salesperson was very helpful.

Donald Z. | Overall Experience |
Clasificación:

From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Stacy K. | Overall Experience |
Clasificación:

A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Kadadren H. | Overall Experience |
Clasificación:

I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Jayme C. | Overall Experience |
Clasificación:

Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Denise S. | First Impressions |
Clasificación:

Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Michele b. | Overall Experience |
Clasificación:

U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Cheryl J. | First Impressions |
Clasificación:

Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Timothy R. | Overall Experience |
Clasificación:

You guys were wonderful. God Bless

Rebecca H. | Overall Experience |
Clasificación:

Excellent service

javier l. | First Impressions |
Clasificación:

Thanks for everything Theresa

Tyler F. | Overall Experience |
Clasificación:

Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Johnnie J. | First Impressions |
Clasificación:

Very satisfied with their service and facilities.

gayle w. | First Impressions |
Clasificación:

The worker was great, she was very helpful

Selise M. | Overall Experience |
Clasificación:

Very Efficient

Tyler F. | First Impressions |
Clasificación:

Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Neva P. | First Impressions |
Clasificación:

The attendant was fast and friendly. The facilities were clean and easy to navigate.

amy s. | Overall Experience |
Clasificación:

Awesome place ! Would use again

ryan c. | Overall Experience |
Clasificación:

I moved out early do I get a partial refund other than that great service

Matt O. | First Impressions |
Clasificación:

Very helpful staff!

Timothy R. | First Impressions |
Clasificación:

Every thing was very good, great staff

Mark C. | Overall Experience |
Clasificación:

Love these people! Theresa & Lora are awesome!

mike s. | Overall Experience |
Clasificación:

If needed I will be back..... thank you

tammy s. | First Impressions |
Clasificación:

Amber was awesome to work with. She should be praised for her excellent customer service !!!

Roger H. | First Impressions |
Clasificación:

Very helpful staff willing to assist

brian w. | Overall Experience |
Clasificación:

Great customer service

Jahata R. | Overall Experience |
Clasificación:

Will surely use this Uhall and recommened to my friend!

ALEXIA C. | Overall Experience |
Clasificación:

Best service I’ve ever received in regards to moving/storage.

Edward C. | Overall Experience |
Clasificación:

Clean with easy access. Staff extremely helpful. Pleasant experience

Jonathan S. | Overall Experience |
Clasificación:

Great service, easy to use, clean, and secure.

amar k. | Overall Experience |
Clasificación:

Good

Paul L. | Reservation |
Clasificación:

After a very long trip these folks were great. Very clean and well run facility .

melissa t. | Overall Experience |
Clasificación:

The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

Chelsea M. | Overall Experience |
Clasificación:

Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Larry S. | Overall Experience |
Clasificación:

Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Andrea A. | Overall Experience |
Clasificación:

A+

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