Customer Reviews for U-Haul Moving & Storage of West Springfield

2,763 comentarios

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The new manager was very rude

maria V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen N. 
Clasificación:
3.0

Making the reservation, I indicated my total trip mileage would be over 250+ miles, the truck that I was provided had less than 1/4 tan of gas. I felt it a 1/2 a tank of gas would of been an adequate Courtesy. I will be doing this move again in the May/June timeframe and will be looking at other options.

JOSEPH J. 
Clasificación:
3.0

I picked up the truck a little under half tank we took pics and returned it at half tank and got charged for gas and miles we didn't use so def would not rec this place to anyone especially a friend. We use Ryder all the time and this never happens there ever.and they say they emailed us a receipt and never did .

SAMANTHA M. 
Clasificación:
5.0

Very courteous staff.

FRANCISCO R. 
Clasificación:
1.0

When i got the vehicle it was not full. And i did 7 miles only. And i paid 10 dollars for gas. That's not good. I am sorry…

Emre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

thanaing d.  |  First Impressions 
Clasificación:
5.0

DeVonte was very helpful. He went above and beyond in service and I am extremely grateful. He slowly showed me how to load my cargo so I was able to unload it. He answered all my questions to the best of his ability. Thanks DeVonte.

TAKIA L. 
Clasificación:
5.0

Very good experience, and Paula was extremely helpful and professional.

VICKI S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig T.  |  Overall Experience 
Clasificación:
5.0

Keep it simple. Easy in/easy out

DAVID M. 
Clasificación:
3.0

Make a reservation it helps out a lot. By doing this helps them help you get done faster in the office.

Nicole W. 
Clasificación:
1.0

Drive 2 hours out of our way to the pickup location to find that no one prepared the Ubox for us and then uHaul said they couldn't get it ready, and we couldn't wait that long. Then uHaul did nothing to compensate us for the issues and when it was delivered, we were still charged full price for delivery almost a week later.

DAVID Y. 
Clasificación:
4.0

Gas was low and the cab of the truck was filthy

LaDarius W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted D. 
Clasificación:
4.0

El cliente no dejó un comentario.

donald H. 
Clasificación:
3.0

Rented a 10 ft truck for one day. Was 248.00 add the 50 for gas and I then no it was expensive.

RICHARD A. 
Clasificación:
3.0

The truck battery died

ARMANDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maritza H.  |  Overall Experience 
Clasificación:
5.0

Better windshield wipers!

Richard M. 
Clasificación:
5.0

Very pleased overall.

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAHLEEL D. 
Clasificación:
5.0

Good location, lots of options. Friendly helpful staff.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATARINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tatyana v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christine a.  |  Overall Experience 
Clasificación:
5.0

Caldwell is do pleasant he makes the whole experience great!

ANTONIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
3.0

The app and website were down when returning the truck after hours, thus not allowing me to complete the return until contacting customer service.

Kevin C. 
Clasificación:
5.0

I have a storage unit at this location and i am very pleased with it, the building is always clean and the people are always helpful.

Vernon B. 
Clasificación:
5.0

The gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I've ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn't work. He's a great asset to your company

Bill G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

From Shane at the Northboro store who was very helpful in recommending supplies needed for packing and showing me a container to the delivery of my container today in Apollo Beach this has been a very safe and secure experience. I am overjoyed how easy and stress free it was. Everything arrived safe and unbroken. Thank you for outstanding communication and top notch service, I will certainly pass this info on to anyone who needs to save money when moving.

Vicky C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD N. 
Clasificación:
3.0

The online check out process is tedious if you have to go into the store anyway

Danielle T. 
Clasificación:
5.0

Customer rep was wonderful!

Antonio S. 
Clasificación:
5.0

Cleaner windows on the inside

DIRCK H. 
Clasificación:
5.0

I never got to use my sim number for a discount , maybe asking customers if they have a discount would make the services better.

XAVIER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
1.0

ROOF LEAK WATER WENT ALL OVER MY FURNITURE AND THEY MADE A SO MANY MISTAKES ON MY RECEIPT VERY UN HAPPY .

JEFFREY T. 
Clasificación:
5.0

Everything was perfect.... excellent choice of the new help that you hired at this location .they fit in with an already great staff ...Not only are they polite.. very courteous.. but they're very knowledgeable about your products . I will only rent from this location I have to give them high marks for professionalism... keep up the good work . And I hope you value your great employees.... .sincerely, THE BAG MAN Bagmandgaither83@gmail.com

DERRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

Just that the driver side door you need to slam it to be close. It felt that the truck was going more to the right, probably aliment. But beside all good. Thank you so much for your services.

MOSES T. 
Clasificación:
3.0

My main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.

MICHAEL M.  |  Overall Experience 
Clasificación:
4.0

Please stop charging for local delivery from uhaul to home site and agien. Upfront quote dint include those hidden costs.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew H. 
Clasificación:
5.0

The only thing the suv smell a lot like cigarettes

RONY A. 
Clasificación:
1.0

Last time I used UHUAL never I my life again the manager the Big Boss how he referred to me Rayn was a Nasty Rude no professional no customer service I would never recommend this place never someone talk to me the way he talk to a person.

RAFAEL B. 
Clasificación:
4.0

The customer service was excellent, both on initial rental and on return. The two men I interacted with were knowledgeable, patient, and polite, despite the volume of customers that they had to deal with Sunday.

PATTI G. 
Clasificación:
5.0

Rear door not functioning properly eould not close

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

Service was great

PHILIP L. 
Clasificación:
1.0

Never again!!!

Vivian S.  |  Overall Experience 
Clasificación:
5.0

Nada

JERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR V. 
Clasificación:
5.0

Perfect customer service I ordered the truck online at last minute and I got a quick answer I did the reservation at 5:30 online and they answer me by 6:30 I was able to pick up my truck and it was easy and quick I thank you have a blessed day

ANTHONY M. 
Clasificación:
5.0

Ryan Shea and team were excellent. Very courteous and smiling making the start of our new adventure very pleasant.

ANTHONY S. 
Clasificación:
5.0

I have the newer guy help me Jeremy he did an excellent job explain everything in detail and even pulled my van up front the guys are always professional and ladies this is the only location I use thank you

DERRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

joan g.  |  Overall Experience 
Clasificación:
1.0

The supervisor of the location needs an attitude check. What's the point of holding a reservation online and not having the equipment available at the date and time of reservation. Being told my equipment was not available due to making the reservation online verse with the location itself was my fault. Make my reservation behind by 4 hours is unacceptable. Wouldn't be nice to hear from corporate in regards to this situation.

Michael W. 
Clasificación:
5.0

Caminones con hantro para si facilitar más las cosas aunque tenga cosa en el paquete

RAMON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWALTER M.  |  First Impressions 
Clasificación:
4.0

Service was excellent except for picking up equipment. It took 40 minutes to get my equipment. You need more help at the desk when you open

Lawrence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

XALTZISUE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

NONE, BOTHE EMPLOYEES WERE EFFICIENT, COURTOUS AND VERY PROFESSIONAL!! GERAT INTERACTION ON BOTH PICK UPAND DROP OFF....

JOSEPH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIAN B. 
Clasificación:
1.0

poor customer service.

IMRAN C. 
Clasificación:
5.0

Muchas gracias, muy buen servicio ♥️♥️♥️♥️♥️

ana d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS R. 
Clasificación:
5.0

Every time I go to the staff is always very friendly an accommodating the property is always well organized and clean I would definitely recommend dislocation and its staff

DERRICK G. 
Clasificación:
5.0

The trucked smelled like smoke Could use a air freshener the truck ran well

JOSEPH Y. 
Clasificación:
5.0

The crew here in west Spfld are awesome!

HUSSEIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLONDA G. 
Clasificación:
5.0

Very accommodating.

FRANCIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA K. 
Clasificación:
5.0

I had it scheduled to pick up in Westfield. It would be a good idea to notify customer that the pick up location had changed to West Springfield.

RENEE B. 
Clasificación:
5.0

All the guys were very helpful and professional.

MARY W. 
Clasificación:
1.0

I was referred over to this branch for the 20 foot box truck and they did not have the box truck I requested as a result I had to take a small 15 foot truck and was given the key and was told the truck was over in the yard where I had to find the truck there was no dollys that I requested so I then had to request a dolly that was not put in the truck. It was a very poor experience

Kashden N. 
Clasificación:
5.0

Goods arrived safely but, my antique curio was broken by the local mover. A leg was snapped off due to a careless decision on tilting it to replace a wheel which had fallen out. Rather than tilting back it was tilted sideways and placed too much on the opposite leg.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

everything was good. Mileage charge is a bit high though.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERTRAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENESIS C. 
Clasificación:
5.0

Extraordinario servicio al cliente

EDGAR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEVERNIECE G.  |  First Impressions 
Clasificación:
5.0

This time was great. Huge improvement from a couple of times

TRAVIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim Z. 
Clasificación:
5.0

We use this location often for our van rentals. Great company to work with!

BRIAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YADIRA R. 
Clasificación:
5.0

The man that checked me on was very pleasant and helpful!!

KATHLEEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

maja L. 
Clasificación:
5.0

Everything was great. Helpful staff too.

CHRISTOPHER C. 
Clasificación:
4.0

Fabulous staff! The brakes didn't work as expected. Also, the padlock was of no use as there was no key to open it. I briefly lost the key and was shocked to find out there was no spare. Key found before locksmith arrived.

TERRI R. 
Clasificación:
4.0

There was no instruction on where the various dash board features were about or other possible features.

ELLSWORTH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN P. 
Clasificación:
5.0

DaVante was excellent-professional and organized, this process was a breeze

SALINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY K. 
Clasificación:
5.0

Stuff was super on point and helpful keep it up!

ERIC N. 
Clasificación:
5.0

Improve the inspection of equipment before letting it out . KA

Kenneth A. 
Clasificación:
5.0

None of staff in masks.

BIANCA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern B.  |  First Impressions 
Clasificación:
5.0

I rented a truck and got a new storage unit fast and easy all in the same day!

Ashley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christine a.  |  First Impressions 
Clasificación:
4.0

Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.

Leah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adianez g.  |  First Impressions 
Clasificación:
5.0

Good employee work and customer service.

gloria l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
3.0

A bit to pricey

Damaris M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayan F.  |  First Impressions 
Clasificación:
5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Paige J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley O.  |  First Impressions 
Clasificación:
5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

JEFF J.  |  First Impressions 
Clasificación:
5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

barbara s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  First Impressions 
Clasificación:
5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

peter r.  |  First Impressions 
Clasificación:
2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

SEAN A.  |  First Impressions 
Clasificación:
5.0

Very clean and nice.

Karla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

judy c.  |  First Impressions 
Clasificación:
5.0

Wonderful service. Good deal👍👍

Jose M.  |  First Impressions 
Clasificación:
5.0

No further comments

cynthia d.  |  First Impressions 
Clasificación:
5.0

manager and employees very courteous and helpful..

Jay R.  |  First Impressions 
Clasificación:
2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

David D.  |  First Impressions 
Clasificación:
5.0

Great service.

luz c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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