Customer Reviews for U-Haul Moving & Storage of West Springfield

2,591 comentarios

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jerry N. 
Clasificación:
1.0

Customer service I extended my Uhaul a couple times through your customer service office and that was great but one morning I get a call from somebody from the branch and he was telling me that I was the reason why another customer wasn't their reservation from uhaul and I just thought that was really poor for you to call me who's renting a uhaul already told me that im the reason why another customer is it getting better there

EDWIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES P. 
Clasificación:
5.0

Ryan and the rest of the team have done a superb job. Excellent communication and very responsive.

ABDILAZIZ W. 
Clasificación:
5.0

Nothing.

RICHARD Q. 
Clasificación:
5.0

This experience was awesome, staff made it easy and they explained everything we needed to know. At drop off Jemel was helpful and personable. Guys made it easy.

Donald T. 
Clasificación:
5.0

Excellent experience renting a motorcycle trailer here. Everything worked as expected. No issues whatsoever. Did 5800 miles in two weeks. Trailer pulled straight.

ROBERT K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCUS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aida C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yam P. 
Clasificación:
2.0

First upon arriving 3 guys watched me walk in and up to the counter. Not one of them said one minute someone will be with you. While going over my rental contract, a woman next to me was shushed by a ride employee(called himself the GM) guy was on a total tool power trip. Then made the woman leave the store because his words were "I am not doing this with you, because you are stupid."Then the truck I got was old and rusted out on the doors and rockers. It would rev to a super high rpm before shifting gears. Smelt like a pack a day smoker lived in it for a year. They said it was the only 20 footer they had. I understand that so I left with the because it's what I needed. After seeing what i witnessed with the "GM" i said screw it I'll take what i can get. Used the truck for 4 hrs and went the 25 miles I estimated. Return was super simple. Guy walks in a circle and says You're all set,you'll receive a emailed receipt.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tian An W. 
Clasificación:
5.0

I wasn't sure if I had to wait in vehicle, to return it. Maybe they could mention it before you leave. Wonderful experience. First place I will go in the future😊

joan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

You guys were amazing with everything you were timely, friendly and consistent. I would recommend you ovet any moving company out there.

Christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

No complaints at all. Very satisfied.

nicole v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

Pick up location was relocated to area 1 hour away from requested pick up location. No additional mileage or discount given for having to drive 2 hours out of way to pick up the reserved truck.

PAUL A. 
Clasificación:
5.0

Hire more people like the one's at the Uion street location West Springfield Mass.. l have always completed my projects with ease when I rented from this location, Thank you U-Haul, Dossie.

DOSSIE G. 
Clasificación:
5.0

Your staff from CA to MA was great. The folks you recommended for moving the furniture into and out of the pod were also top notch. Thanks. Bob

bob O. 
Clasificación:
5.0

Nothing. The individual who assisted me, Alan. Was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly this person is an asset to your team. Keep up the good work! =)

Donald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
2.0

The storage was not free for one month as stated. They called and asked me to pay for the storage after I already paid for it. We rented a truck, it was pouring out break fluid - we had to BUY and Put break fluid for the truck. Did not get a discount or even reimbursement for the fluid we bought.

maria V. 
Clasificación:
4.0

We traveled throughout the States the whole summer using UHAUL and spent quit a bit of money from installing the hitch to scheduling traliers in 3 different States and also paid a month for rental storage..When dropping off at the West Springfield location, we left some very small beads in the truck one swipe of a broom and they were out we in fact wanted to get them because they belonged to our Rain Stick..Caitlin actually charged a c;lean up fee for something so minimum considering we just made a 25 hour trip across the country and the spent money all summer with UHAUL this certainly wasn't worth a clean up fee..She should have been better..

Lisa J. 
Clasificación:
5.0

Staff was super helpful. Uhual App continues to have issues...way too slow and always have an issue trying to upload the photo's/complete the info.

WAYNELEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
1.0

Getting a in touch of Uhaul is painful. And once you make a reservation to pick up rental. Most of the time one has to drive to other locations to pick up trailer or truck. Very inconvenient. Next time I will consider renting from a competitor

CARLOS Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
1.0

El cliente no dejó un comentario.

matthew A. 
Clasificación:
4.0

The location and employees were great. The truck was clean and service was above average. The only complaint I have was the vehicle was extremely noisy and uncomfortable. For short trip this may work, but on long trips like the one we did it was bothersome. We could hardly hear the radio, the GPS, or the phone conversations.

DESMOND F. 
Clasificación:
4.0

Ensure everything that was on the contract was included. I was asked to open a dispute for blankets that were NOT IN THE TRAILER at the time of return. Not looking forward to that!

DALE W. 
Clasificación:
2.0

My mileage used was incorrect I was charged 57 miles I was local I used the vehicle 5 times each trip was 2 or less miles that would equal 20 miles with round trip but I was late n stupidly did not look at odometer when I rented truck . So no way I could prove mileage so instead of paying 41 bucks I got stuck paying 90 maybe just a record keeping area but don't feel good that I got stuck paying an extra 50 bucks .

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD H. 
Clasificación:
5.0

Very quick service

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERM W. 
Clasificación:
1.0

Waited 35 minutes in line.. absolutely ridiculous... check in should not take this long at all. I had all my info ready and still needed to give the same info... absolutely bullshit.

ELENA S. 
Clasificación:
2.0

El cliente no dejó un comentario.

KARL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joesph D. 
Clasificación:
5.0

The only thing that bothered me was the fact that I had to go in the back as a senior alone.

celeste c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET M. 
Clasificación:
5.0

I rented a truck and got a new storage unit fast and easy all in the same day!

Ashley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY V. 
Clasificación:
5.0

Caitlin is an excellent Asst GM

STEPHEN F. 
Clasificación:
4.0

The entire U-Haul experience was terrible. The app and customer service were extremely frustrating. I am still waiting to be reimbursed $20 for a charge I was promised would not apply to my account.

David W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
3.0

It cost me almost 4000 for an 1100 mile trip. Yet if I traveled from my destination to my starting point the cost was over 1/2 less. I don't see how the pricing is so different.

ANGELENA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED A. 
Clasificación:
4.0

Have your online communicate properly with the uhaul I am visit regarding my order.

RICHARD M. 
Clasificación:
5.0

The staff in West Springfield were very helpful. (I cannot say the same for U-Haul staff in Meridan, CT. Cindy, I believe that is her name should be terminated. She was disrespectful, she actually hung up on me, was not helpful regarding my situation.)

Ernest P. 
Clasificación:
1.0

I arrived at 6:59 a worker was filling a propane tank she yells out check yourself in or we are charging you 20 bucks in the morning. No help on how to do it she just walked away.

MANDY D. 
Clasificación:
4.0

The unit reserved was not there. Had to accept a smaller trailer. I'm supposed to get $50 Correct?

WILLIAM O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaRae M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

You can start with not making the customer wait 30 mins awaiting approval and also providing clean stuff

Nicholas G. 
Clasificación:
4.0

Everyone at this location was very helpful and kind after the Northampton location lost my reservation. Overall, a very disappointing experience that makes me not want to use Uhaul in the future. Thanks, Springfield staff, for making it bearable.

DEVINNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Se Ho K. 
Clasificación:
4.0

Make the key drop off box more noticeable and easy to find. The picture said it was bright orange but it was dark green.

Mak V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN V. 
Clasificación:
5.0

Nothing I had a great experience I was in and out fast

JOSHUA M. 
Clasificación:
5.0

The HORN---I didn't check it until I needed to use it and found out it was broken-- very close call!!!!

Elizabeth D. 
Clasificación:
4.0

The delivery of the u box and pick up was fine,delivery to the new house was fine, Maurice was outstanding,with first choice movers, the on phone conversations were the most frustrating and exhausting experience I have ever had with a company. I have serious doubts that I would use or recommend uhaul to anyone due to the phone service. Spending three or more hours and day with rude people is too much for anyone. Every time I spoke to a different person, it was a different story and nothing was explained in detail as to what was exactly going to happen,big guessing game with uhaul. We have not gotten to the new house yet, so unpacking will be done in a little while from now. Please work on your website to make it more user friendly and please train and retrain phone employees. It is beyond frustrating to wait hours for someone to pick up the phone and then be disconnected, only to have to start all over. So,website,employee customer relations,and getting everyone on the same page would improve your company greatly.

Diane B. 
Clasificación:
1.0

While they arrived on time, U-haul was four days late in picking them up - and only then after I spent dozens - literally DOZENS - of hours on the phone, most of it on hold. I will not consider using U-Haul or U-Box in the future because of the EXTREMELY POOR customer communications and support. I never - NEVER - got the promised call to schedule the pick-up window. The recorded message about "this call is being recorded so we can ensure keeping our promises to you" is at best an empty promise and at worst the part about "keeping our promises" is an absilute bold face joke. Go Pound Sand U-Haul and U-Box

Daniel H. 
Clasificación:
4.0

Was not given any furniture pads, only moving blankets.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY B. 
Clasificación:
5.0

service was fantastic and friendly. Was a pleasure during the entire process. Great job, thankyou so much!

HENRY D. 
Clasificación:
5.0

A female staff made it difficult for me due to her lack of knowledge, when it came to mounting the hitch.

Venancio Peter D. 
Clasificación:
1.0

Bad manger does not have any customer skills forever once ever

FERNANDO O. 
Clasificación:
5.0

Staff was very help, and able to answer all my question. Very Please and will return. Gracias

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
4.0

Equipment was clean but headlights were wonky and steering had excessive play.

DANIEL S. 
Clasificación:
5.0

Great place 4 all ur moving and storage needs... 5 stars ALL DAY LONG...

NELSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Ryan went above and beyond to help us out with difficulties with our wiring connection. Saved the day for us!

DAVID B. 
Clasificación:
5.0

Equipment was exceptionally clean - job well done!

WILLIAM F. 
Clasificación:
3.0

I would better clarify that the furniture pads need to be returned in the U-Haul after everything is shipped to it's destination at the initial booking rather than telling someone after the container is shipped. I had to assume because I wasn't told which is fine but, others might not think of it

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel V. 
Clasificación:
4.0

My only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.

Joe T.  |  Overall Experience 
Clasificación:
3.0

I was charged an additional $100.00 to clean up a truck bed,that I washed out and swept for a 1/2 hour. Truck was not spotless when I picked it up. Very dissatisfied customer. Will not be recommending U-haul to my customers and friends in the future.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amaris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy F. 
Clasificación:
5.0

Everyone involved was extremely cordial and helpful , would recommend this service to anyone

Janettte G. 
Clasificación:
1.0

I don't usually write reviews except for particularly good or bad customer experiences. This review falls into the category of a particularly bad customer experience. I chose to take the time to write this to give UHaul a chance to fix the systemic and personnel issues that lead to such an abysmal customer experience and to request from UHaul compensation for my wasted time, effort and stress. At a minimum, I would like the reinstatement of the two $50 credits cancelled at the West Springfield office and the additional credit of $50 indicated for rental to me of a trailer in unsafe condition by the West Springfield office. Please see events outlined below for this calendar year 2021. Mon Jul 19 Visited Herndon, VA UHaul office to ensure my car and towing setup was suitable for towing a 4' x 8' cargo trailer. I asked the representative to inspect my setup accordingly. He looked at my car out the window of the office and said it was fine. I explained I was driving over 400 miles and wanted to be sure. He again said it was fine. A disappointing and inadequate “inspection”. Wed Jul 21 Rented a 4' x 8' cargo trailer online from UHaul.com for $65 one way from Northampton, MA to Herndon, VA for Sun Aug 1 â€" Tue Aug 3. Received email confirmation. This part of the process went well. Order #20084947 Sat Jul 24 Drove 400+ miles Virginia to Massachusetts in my car with my trailer hitch to help my parents downsize. Thu, Jul 29 Late afternoon received call from UHaul with equipment pickup in North Adams, MA, over 2 hours round trip drive from my requested location. When I expressed concern over this, I was told that was the best that could be done. I reluctantly agreed to a noon pickup time in North Adams. Evening received confirmation email confirming my pickup time and location and stating I was getting a Utility Van. Having rented a trailer, I was concerned there was a mistake. Fri, Jul 30 10:38am Called UHaul customer service, on hold for 20 minutes. Representative checked my reservation and confirmed trailer not a van and explained the trailers used to be called vans and the language in the email confirmation had not been updated. 11:10am Called North Adams office to double-check they had a trailer available, not a van. Left a message on voicemail to please call back with confirmation. 12:26pm With no return call, called North Adams office again. Representative answered and told me the 4' x 8' trailer was not returned there as expected and he did not have the equipment for me to take on Saturday. He said someone should have notified me. He told me to call 888-463-8207 to find out my new (3rd) pickup location. 2:50pm Called 888-463-8207 for new pickup location. Waited through 3 cycles of the line ringing and “All representatives are busy…” before someone answered. She apologized for the trailer not being available and said, “It's been happening a lot to other customers.” Put on hold to “locate a trailer”. New (3rd) pickup location now Winstead, CT, about a 3 hour round-trip from original pickup location. Rep said that was the best she could do but that I could call back the next morning and something better might be available. Reluctantly agreed to 3pm pickup in Winstead, CT and planned to call back in the morning. Sat, Jul 31 (Scheduled pickup day) 9:20am Called 888-463-8207 again to request a 4' x 8' trailer closer to my original pickup location. Indicated I made reservation well in advance on July 21st. The representative was unsympathetic. He did not put me on hold to check on anything but just told me he was not able to do anything. Despite several polite requests for other options, he continued to tell me there was nothing he could do to help. Later morning called again to try to get a closer pickup location, but the estimated hold time was about half an hour so I did not wait on hold. Drove less than 30 minutes one-way to UHaul in Northampton where original trailer pickup was scheduled to talk to someone in person. The manager did not have a trailer available but was very sympathetic and helpful. He was able to locate a last-minute cancellation in West Springfield, MA. He said he had to make a new reservation (80868297) for my new (4th) pickup location and would cancel my prior reservation. Drove about 30 minutes one-way to West Springfield UHaul location to pickup trailer. Arrived about 11am at West Springfield UHaul. When it got to payment, rep said we had $100 credit (I indicated this was for problems with the rental so far). She called over her manager who said we shouldn't have a credit and told her to make a new reservation as a walk-in. The original rental price was honored, but my adjustments were not. Third rental order #80875865. The trailer the West Springfield rep wanted to hook up was extremely old and dilapidated. I asked about using the newer 4' x 8' cargo trailer next to it and was told the newer one was for local rentals only. I expressed concern about the overall poor condition of the trailer, particularly the tires and rusty wheels, but the rep dismissed my concerns and assured me the trailer had been inspected and was fine. She proceeded to hook up the trailer to my car and test the lights. On the way back, the trailer made extremely loud rattling noises. After a short while I pulled over and tightened the knob on the trailer so it seated more securely to the hitch and reconnected one of the safety chains which had come unhooked and was dragging on the ground. This helped some, but as someone with experience pulling small trailers, this noise was clearly excessive. Upon returning to where we were staying, I was able to confirm the trailer required a 2” ball on the hitch and I had a 1 7/8” ball. I replaced the smaller ball with a 2” ball and the trailer was quieter and more secure on the hitch. This was a significant safety issue overlooked by 2 UHaul representatives, first the representative in Herndon who looked at my car out the window and then the representative in West Springfield who hooked up the trailer. Later that day we received a call from the North Adams UHaul office wondering why we hadn't picked up our trailer there as scheduled. We told them we found one closer and that the reservation for the pickup in North Adams should have been cancelled by the Northampton agent. Sun Aug 1 In preparation for the trip, I checked the tire pressure on the trailer tires. While doing so I noticed a bubble in the aged sidewall of one of the tires and signs of chronic over inflation. The tread down the center of the tire was noticeably shallower than the tread along the sides. I tried calling UHaul in Northampton but got routed to the main UHaul number and the estimated wait time was nearly 30 minutes so I again drove over to Northampton to attempt to get the tire issue resolved. The Northampton UHaul representative looked at the trailer and tires and said it should not have gone out in that condition. She agreed the tire with the bubble was unsafe. She said she would contact the West Springfield office to have them issue a $50 credit since they rented out the trailer in unsafe condition. The Northampton representative said she did not have tires there and to call UHaul's Roadside Assistance to get the tire replaced. She was professional, sympathetic and helpful. We drove back home to call and wait there. 10:54am Called 800-468-4285 and chose roadside assistance option. Near the end of a 35 minute hold time, decided to try roadside assistance via the UHaul web site. If I had been on the road the web option would not have been as easy or might not have been possible at all. Submitted a request on the UHaul site for roadside assistance at 11:25am and received an error page. Had to log into reservation again to confirm request for roadside assistance did go through. Checked Progress Tracker page periodically, but no updates appeared. I received no phone calls nor notifications. 1:42pm Third party tow truck arrived over 2 hours after filing for roadside assistance online. Tow truck driver said UHaul told him to bring the wrong size tires and he didn't have the correct tires with him for my rented trailer. He agreed to go get the proper tires for the trailer and bring them back ASAP as per my request. 2:54pm, roughly 5 hours after beginning to get the tire issue resolved, the tow truck returned and the very professional and efficient team replaced both tires and rims with good ones. They indicated they had properly inflated the tires. When I opened the door to the trailer, light came in through rivet holes in the front. Since I was transporting furniture and other items that would be damaged by water, I then spent roughly an hour caulking various holes and cracks in the trailer to prevent damage to my belongings during transport in case of rain and/or wet roads. While caulking the trailer I noticed a few additional items of concern: 1) Inspection sticker stating the trailer had passed inspection in 2007, about 14 years ago. 2) 45mph speed limit sticker on the back painted over. The trailer had another sticker indicating a speed limit of 55mph on the fender. Mon Aug 2 Drove from Massachusetts to Virginia with trailer in tow. Tue Aug 3 Cleaned and returned trailer to Sterling UHaul site as assigned in final reservation. The place looked like a junkyard with a bumpy gravel surface and abandoned vehicles. The UHaul representative came outside and asked me to back the trailer into a spot. He said he'd send me a confirmation of return via email and went inside. I parked and detached the trailer and he came out and handed me a paper confirming I'd returned the trailer. I began to point out some of the issues with the trailer that should be addressed for the sake of future customers and he dismissed me saying, “I already closed out your contract,” and went back inside. In summary, this $65 trailer rental took 3 separate orders, 4 different pickup locations, hours of hold time, 10 UHaul customer service calls, hours and miles of driving to UHaul locations 5 times (including 1 pickup and 1 dropoff), 1 roadside assistance prior to departure and a great deal of effort and stress. The primary problem appears to be the UHaul system as many of the representatives I dealt with were professional and did the best they could within a broken system. Two of my vacation days with family were largely taken up due to these challenges with my UHaul rental. I was promised a paltry $150 of adjustments and I've received none. Without action being taken to fix systemic problems and compensate me appropriately, I won't rent from UHaul again and will tell friends, family and associates why they shouldn't either. I look forward to your response.

WILLIAMR T. 
Clasificación:
3.0

Concerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREENT M. 
Clasificación:
1.0

The customer service was extremely TERRIBLE & UNPROFESSIONAL.

TRACEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD M. 
Clasificación:
3.0

Wait times on the phone are very long. You need more help.

Janice P. 
Clasificación:
4.0

For online access, Please fix the issue with password reset. I tried resetting password numerous times, it says that it sent me verification code, but I never received it. Otherwise everything was good!

ATHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDIRAHIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine a.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Heather R. 
Clasificación:
5.0

Jerry was wonderful. Friendly, funny, knowledgeable, customer service-oriented. The world needs more people like Jerry.

KEVIN K. 
Clasificación:
5.0

I rented an open trailer there, in the process of picking up and dropping off I conversed with three of the U-Haul associates. All were very professional and very courteous, and touch base with everybody when they entered the store. It was a Saturday in upon return of the trailer was very busy. But again they let everybody know that they were recognized and moved along in a professional manner. Great job U-Haul

MICHAEL V. 
Clasificación:
4.0

Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.

Leah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
3.0

The attendant or associate was not skilled enough to help me. So I had to call Johnathan at my pick up location to get the job done.

sharon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adianez g.  |  First Impressions 
Clasificación:
5.0

Good employee work and customer service.

gloria l.  |  First Impressions 
Clasificación:
5.0

Clean secured space. Very convenient. Sorry to go but time to downsize. Gracias

Lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G.  |  First Impressions 
Clasificación:
4.0

The unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month's rent from someone else, double dipping. This practice seems unfair to loyal customers.

Kellee D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio totalmente agradecido.

JUAN M.  |  Overall Experience 
Clasificación:
5.0

Friendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!

Joe A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

enis m.  |  Overall Experience 
Clasificación:
3.0

A bit to pricey

Damaris M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayan F.  |  First Impressions 
Clasificación:
5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Paige J.  |  First Impressions 
Clasificación:
5.0

Fantastic facility! Great management!!!

Kirsten R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mary l.  |  Overall Experience 
Clasificación:
5.0

I will use the service again if i need to in the future...

Iris F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN R.  |  Overall Experience 
Clasificación:
5.0

I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!

denesha c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rose s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alicia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P.  |  Overall Experience 
Clasificación:
5.0

Joe was always very helpful.

Suzanne M.  |  Overall Experience 
Clasificación:
5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

JEFF J.  |  First Impressions 
Clasificación:
5.0

Merry Christmas Thank you

Ana M.  |  Overall Experience 
Clasificación:
5.0

Joe the manager was extremely helpful and very attentive to our needs.

Tom S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose R.  |  Overall Experience 
Clasificación:
5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

barbara s.  |  First Impressions 
Clasificación:
4.0

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

michael f.  |  Overall Experience 
Clasificación:
4.0

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

Tom c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  First Impressions 
Clasificación:
5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

peter r.  |  First Impressions 
Clasificación:
2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

SEAN A.  |  First Impressions 
Clasificación:
5.0

Very clean and nice.

Karla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

judy c.  |  First Impressions 
Clasificación:
5.0

Wonderful service. Good deal👍👍

Jose M.  |  First Impressions 
Clasificación:
5.0

No further comments

cynthia d.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Denise V.  |  First Impressions 
Clasificación:
5.0

manager and employees very courteous and helpful..

Jay R.  |  First Impressions 
Clasificación:
2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

David D.  |  First Impressions 
Clasificación:
5.0

Great service.

luz c.  |  First Impressions 
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