Customer Reviews for U-Haul Moving & Storage of West Springfield

2316 comentarios

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

Always great service im there at least 2 times a week while my truck is being repaired

LOUIS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayan F.  |  First Impressions 
Clasificación:
5.0

No. Comment to reply. I am very pleased with your service and would highly recommend. It.

Francis M. 
Clasificación:
1.0

I am a businessman. I have owned several businesses for 20 plus years. . As I entered the U-Haul business located at 380 Union Street, West Springfield, MA, I had the unfortunate experience of encountering a grandiloquent, anomalist, who appeared florid! Indubitably, there was some sort of malady as he was shaking uncontrollably. His demeanor from my entry was rancorous and supercilious. I have been a repeat customer of U-Haul for 16+ years. I have never had one problem until Jack Slater came along! I have never in 20 years of being in business been treated so disrespectfully and unconviviality as I was with Jack Slater. I am a very perspicacious individual and immediately sensed something was off kilter. My salutation to Jack Slater was apropes; "Hello, how are you"? His reply...."what's up"? Mind you, this is the first greeting between the business and customer! A bit lax in terms of Frontline customer service! However, showing my pencity for equanimity I proceeded to ask Jack Slater if they had a car dolly avaliable? Before I could finish my sentence he screamed "I don't have one"! So I politely asked Jack Slater if he could please locate one for me? He screamed at me "Don't try to tell me how to do my job"! He proceeded with his rancorous behavior and screamed at me to get out! He said he was calling the police. I again tried to ask Jack Slater if he could locate the dolly for me? He continued to scream at which time I exited the store. I was met in the parking lot by local police officers whom were very helpful and explained that he had the right to refuse service even in the event that I was perfectly satisfied. He LIED to police officers stating that I threatened him! At NO point in time did I threaten him! Please review security cameras! You have just made a unproficuous decision! In customer service the customer is always right! Jack Slater is detrimental to the U-Haul business, it was my observation hat he was under the influence of something. He obviously has a diminished capacity and Should not ever be first in line to greet customers! It may behoove you to excogitate an additional resource , so that U-Haul may have an auspicious chance to rise above the level of eneverating, grandiloquent, censure that Jack Slater purports as the "Employee" of U-Haul. It is very disturbing that even as I reached out to the corporate office, my experience was ignored! U-Haul, you leave a multitude of unprofessional and unacceptable experiences....but alas, I has a multitude of businesses and the wonderful art of social media to bear the importance of customer service and how one's business can suffer if word should filter into the community about how someone was treated. A very dissatisfied customer! Ali EL P.s. Jack Slater you are a callous and pompous jerk, you should retire if you have no better manners! CC...U-haul corporate office, BBB

RUSSELL E. 
Clasificación:
5.0

a ubox was my best possible uption to move my items to Fl. Staff and drivers were very helpfull and friendly. willing to acommodate my needs. Thanks UHAUL.

Arnaldo R. 
Clasificación:
5.0

Employee who assisted me yesterday when I returned vehicle and made payment was like.an angel. She was professional in every way and was helpful in providing information regarding future rentals.

RANDEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

heather H. 
Clasificación:
3.0

When I had my stuff in the truck there was water damage to my brand new stuff that I purchase and sell because the truck is leaking in the back puddles are everywhere on the left-hand side of the truck and it damage multiple items that I'm doing reselling. not happy want someone to talk to me about this issue

CRYSTAL P. 
Clasificación:
2.0

I had to pay to have the uhaul boxes moved 90% of the way to my new home. To have it moved the additional 10% and have it dropped off at my driveway (which is the whole point of uhaul boxes), I had to pay almost the same amount as before. So I had to pay about double what I was expecting to. The staff was friendly and helpful but the system itself is broken and I won't be doing this again. Also way too many furniture pads

alan H. 
Clasificación:
3.0

It is not location, it is the logistics. The Drivérs are great. They are your positive

Christy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MUSAAB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYWON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
3.0

The online reservation system is a pain in the neck. It's much faster to call the location. I entered Westfield 01085 as the pickup location (which is minutes from my house and the location I regularly use), and missed the fact that your system changed it to West Springfield. I also hate having to skip over all those upsell pages. There should be a quick one-page way to order a truck for customers who are already registered. If I want extras, you should have a product page and let me add them to the cart - you shouldn't force me to page through multiple upsell pages to complete the transaction.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUITTA Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI H. 
Clasificación:
5.0

Very good experience. Caitlyn got we set up to go in no time and was very nice and personable. She went through my rental and got the trailer hooked up for me. The return was also very easy. The young woman who helped me took the trailer off the hitch and got me on my way in no time.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I went to this location and Jack, who is the manager, helped me out with deciding which size of the vehicles I would need for my event and helped get me registered as well. Very courteous and helpful.

KIMBERLY S. 
Clasificación:
3.0

There was no paper receipt at the time of return AND I have yet to receive and E-mail receipt of my final billing.

JAMES M. 
Clasificación:
1.0

Lady behind counter very rude!

RAMON O. 
Clasificación:
5.0

Pickup process was very efficient. Agent was friendly and helpful. Return process was quick and smooth.

MARK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARULYSSESMARCIO M. 
Clasificación:
5.0

Truck ran great! I was able to get all my belongings in and moved within one day! ¡Gracias!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
2.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

I really enjoy the assistance that was given to me when the wrong trailer was rented they fix the problem ASAP thank you guys.

LUIS L. 
Clasificación:
1.0

I requested a truck in a specific location, and was told it could possibly be at a different one depending on who had the size I needed. I never was called about my truck, so I called the evening before to find out it was to be picked up in a different county, an hour away. I had hired movers thru moving helpers with uhaul. Because of this distance I paid movers to sit in my driveway and wait for me. I was told with attitude that a district manager called me 24 hrs before pickup of the location change. When I said I never received any call from uhaul the girl insisted someone else at my home must have take the call. I assured her I lived alone and the number they had was my personal cell. She was rude, and I was out 180.00 I had to pay the movers extra time, and the stress and chaos was horrible, and uhaul said there was nothing they could or would do to compensate. Will never use them again. Truck had 1/4 tank of gas, no windshield washer fluid in it at all. Poor customer service and maintenance.

NORA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Paige J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Romeo C. 
Clasificación:
5.0

Fantastic facility! Great management!!!

Kirsten R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS F. 
Clasificación:
4.0

Always check to be sure a trailer has a plate on it and prevent any unpleasant surprise.

RICHARD ALBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

mary l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSONDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTON T. 
Clasificación:
5.0

Trailer gate lock needed repair

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

Install a second grab bar on back of van for getting in and out of van

KENNETH R. 
Clasificación:
1.0

THIS WAS THE WORST EXPERIENCE OF MY LIFE! THEY WAY YOUR STAFF TREATED MY HUSBAND AND I IS REPREHENSIBLE. THE AG HAS BEEN NOTIFIED GT READY TO PULL CALLS-LOL.

Brian G. 
Clasificación:
4.0

Friendly and knowledge. Thank you

THERESE N. 
Clasificación:
5.0

Service was excellent. Truck however had check engine light on the whole time and engine sounded in need of repair

DIANE S. 
Clasificación:
5.0

Nothing comes to mind. The customer service was simply Outstanding.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
5.0

Weekly rates

HUEL F. 
Clasificación:
5.0

I will use the service again if i need to in the future...

Iris F.  |  Overall Experience 
Clasificación:
5.0

Thank you awesome experience...

DERRICK B. 
Clasificación:
5.0

Sell me that trailer

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO E. 
Clasificación:
3.0

Went to spfld first, went thru all paperwork told them we were keeping it til April 12, they couldn't figure out how to put it on 2 separate credit cards so did til the 30th and said we could pay rest when we got back. Then lights wouldn't work. Didn't have another trailer so we had to go to w.spfld. and went thru everything again. But now we can't use the credit card because it takes days for refunds to hit a credit card so had to use a different one, and because they should of did a void instead now I wasn't able to use that card for almost 2 weeks. Then on the 30th I get a call from Joe about the return and we told him we were not coming back from our trip til the 12th and he asked why does it say the 30th and I told him and that they said we could pay when we got back, and he was upset, and short with us and hung up. Next day I see $566 charge on my debit card which I did not approve. He should of explained and said we had to pay and I would of use a different card. Then a girl called and we were on our way back from FL. And I told her we would be there in the morning cuz they would be closed by the time we got there. So she charged my card for another day. Didn't say she was or that we could still drop off because when we got there next morning there was a sign 24/7 drop off. The u haul leaked and got my stuff all wet. I think spfld. Should of went and got us another u-haul instead of us doing all the paperwork twice, holding up my money, and driving to other places and didn't get to start packing up till past noon and was there at 9am. They should of also checked everything to make sure it was in working condition before we picked it up. Also, I think it's terrible that you would charge 3times the amount for a 3 day one way than having us keep it for a month and have to return it. And I had to find a place to store it for the month. Was told $1800 for a one way 3 day to Fl. Or 29.95 a day. We were down there for 3 weeks plus a week for down and back. People I told we're shocked. I'm glad that I will never need another u-haul. This is the story I will be telling. And your guy Joe needs more customer service help.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain M. 
Clasificación:
3.0

I found it extremely expensive to do the small move I was doing. I will go out of my way to borrow someone's van next time.

THOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

Continue the great service & knowledgeable staff.

DANNY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH V. 
Clasificación:
5.0

Excellent service and availability is always great

GEORGE K. 
Clasificación:
5.0

I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!

denesha c.  |  Overall Experience 
Clasificación:
5.0

Customer service has always been excellent at this location in West Springfield MA. I highly recommend doing business at this facility.

CHERYL B. 
Clasificación:
2.0

UHaul Picked up the loaded container 1 day late and pushed their committed delivery date by 1 day. This new date was not convenient for us anymore. I tried to speak to someone but they either hang up on me or put me through another person who had no clue of my previous conversation. Took me 1h1/2 with no change. We had to find a way to sleep in the new condo with no furniture. The container arrived even 2 days later than committed.

Bruno D. 
Clasificación:
5.0

Awesome service checking on and out very professional staff I was very impressed they couldn't be and nicer or better great job

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damion B. 
Clasificación:
1.0

truck was filthy!!! steering wheel was sticky. NO COVID PROTOCOL. My pick up location was changed on the da before not convenient. would never use uhaul again!!!

ANDREW V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

Manager Joe in West Springfield, MA is excelllent!

Tom H. 
Clasificación:
2.0

The initial phone call to get rates and availability put me on hold for 40 minutes I finally hung up and drove to the ,location.. The mileage cost quoted verbally did not match what the quote stated and any attempt to discuss this was dismissed. One would assume that vehicles are checked out prior to renting. The first truck had a mirror that rotated freely 360 degrees and was not drive able. . The second truck had a fuel gauge that read incorrectly, causing me to fill it up with the gauge indicating 3/4 when in fact it was full.This cost mean unnecessary 6 gallons of fuel. Again, attempt to discuss was dismissed. Your company needs to be more customer centric with personnel not so dismissive holding the corporate line. Good personnel doing their job,poor corporate policies.Take it or leave it attitude.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

My rep was amazing! She was there to rent the truck and when I dropped it off. Handling multiple customers efficiently and was so helpful. I always use this location no matter where I live.

MIRANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rose s.  |  First Impressions 
Clasificación:
4.0

Little slow returning and picking up all and all not bad!

PATRICK N. 
Clasificación:
1.0

I was so disappointed, well furious may be the better word for the complete lack of communication within UHaul organization in regards to my pod rental. From Florida to West Springfield was a complete shit show basically! Left hand had no idea what right hand was doing. Hidden charges, complete incompetence. No one seemed to know how things worked. Those at Uhaul stores said one thing, over the phone I received conflicting answers about everything. Do not rent a Pod!! Rent a truck, safer bet!!

Karen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWANGSOO C. 
Clasificación:
3.0

The Uhaul was not ready when we arrived to pick it up. Also my card on file wasn't charge instead my driver was told I didn't have a card on file and he was charged for it.

CHAD R. 
Clasificación:
5.0

I live in Springfield mass but union st west springfield is my store. From renta to moving stuff they got everything. Thanks uhaul. For very good services and attention to the customers.

VICTOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

YARIMAR A. 
Clasificación:
5.0

The uhaul in west springfield was fantastic! They were super easy to work with. No problems from my perspective.

Micah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN C. 
Clasificación:
2.0

I felt that the amount of calls could be limited. WAY too many calls recieved. I used UPack a month prior and their business model and online dashboard was much more up to date and seamless. Only recieved 2 calls from beginning to end. Also Upack's actual container blows yours out of the water. I received my flimsy UBOX screwed shut and bolted closed. This created a huge inconvenience since I did not have tools on hand. Also it just shows how flimsy the UBOX is that you had to screw it shut in order for it to not fall apart in transit. My other issue was that not one of your employees who I encountered ever wore a mask. Yet you asked the me 4 times regarding my exposure to covid when you aren't even following basic covid business guidelines. Overall it was not a good experience. All the phone calls added so much extra work and stress during the move. I would definitely not recommend UBOX to anyone ever. You guys should really take a look at what Upack does. It is just such better service and quality for the same price. Only reason I didn't use them this time was being they do not do short distance moves.

Jorge P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alicia G.  |  Overall Experience 
Clasificación:
5.0

Very pleasant experience from start to finish!

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO C. 
Clasificación:
1.0

Reserved a piece of equipment at one location, arrived on time and was told they didn't have it and I would have to go to another location to use the 2nd locations equipment. Springfield was the second location and the folks there were great. I have had multiple bad experiences at the Westfield location. 50$ reservation guarantee huh? yeah right

TRAE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
1.0

El cliente no dejó un comentario.

LENDY C. 
Clasificación:
5.0

That rental are to be full tank pickup and return full pickup just don't want any Surprises thank you have a nice day

ANGEL C. 
Clasificación:
5.0

Nothing. It was great!

MIKHAIL K. 
Clasificación:
3.0

Unable to utilize the online check in tool to expedite check in. Used inside to check in and no one was present for 10 minutes. Agent was professional and quickly helped me check in and be on my way. Average rating was given for wait time. Overall good experience

GREGORY D. 
Clasificación:
4.0

Your after hours check-in is horrible. I scanned the app that then needed a number from my email. I went home and looked it up which then required me to return to the location to scan a bar code that did not exist. Just do a key drop!!!!

W P. 
Clasificación:
5.0

Mike is an excellent employee. He was extremely helpful, very friendly and professional and an asset to Uhaul!!! Great experience!!!

THOMAS ANTHONY E. 
Clasificación:
5.0

I rented the vehicle last Saturday and when I returned the vehicle, I was told that I would receive a receipt via email. I have not received that receipt.

MICHAEL S. 
Clasificación:
2.0

I reserved a week after a pick up truck with a car trailer when I went to pick it up it wasn't available

LUIS A. 
Clasificación:
4.0

Very good experience. Only thing they could do would be to have more staff to assist customers. Overall a very good experience.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P.  |  Overall Experience 
Clasificación:
5.0

Joe was always very helpful.

Suzanne M.  |  Overall Experience 
Clasificación:
5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

JEFF J.  |  First Impressions 
Clasificación:
5.0

Merry Christmas Thank you

Ana M.  |  Overall Experience 
Clasificación:
5.0

Joe the manager was extremely helpful and very attentive to our needs.

Tom S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose R.  |  Overall Experience 
Clasificación:
5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

barbara s.  |  First Impressions 
Clasificación:
4.0

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

michael f.  |  Overall Experience 
Clasificación:
4.0

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

Tom c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael i.  |  Overall Experience 
Clasificación:
5.0

No nonsense approach to helping customers

GREGORY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Online Move In 
Clasificación:
5.0

Custer service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.

Cheryl B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaira R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara B.  |  First Impressions 
Clasificación:
5.0

Extremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  First Impressions 
Clasificación:
5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

peter r.  |  First Impressions 
Clasificación:
2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

SEAN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael i.  |  First Impressions 
Clasificación:
5.0

Great staff very helpful. Lines move fast

James C.  |  Overall Experience 
Clasificación:
5.0

Very clean and nice.

Karla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kent d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R.  |  Online Move In 
Clasificación:
5.0

Manager and his assistant were extremely professional and courteous. ¡Gracias!

Corey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

judy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa g.  |  Overall Experience 
Clasificación:
5.0

Wonderful service. Good deal👍👍

Jose M.  |  First Impressions 
Clasificación:
5.0

Great experience

Natalie P.  |  Overall Experience 
Clasificación:
4.0

Our only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.

ronald S.  |  Overall Experience 
Clasificación:
5.0

A great facility. I will use your services again.

David B.  |  Overall Experience 
Clasificación:
5.0

No further comments

cynthia d.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Denise V.  |  First Impressions 
Clasificación:
1.0

Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

Shaun F.  |  First Impressions 
Clasificación:
5.0

The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

kent d.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the manager Joe. He was so kind, capable and helpful.

Caroline M.  |  First Impressions 
Clasificación:
5.0

Joe was very patient and helpful!

Katy B.  |  First Impressions 
Clasificación:
5.0

manager and employees very courteous and helpful..

Jay R.  |  First Impressions 
Clasificación:
4.0

Bueno

changmin j.  |  Overall Experience 
Clasificación:
5.0

if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

JEFF J.  |  Overall Experience 
Clasificación:
5.0

Didn't go to the site - had items delivered. Very good job.

David M.  |  Overall Experience 
Clasificación:
2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

David D.  |  First Impressions 
Clasificación:
5.0

Very clean, easy to access storage units and well lighted.

steve d.  |  Overall Experience 
Clasificación:
5.0

The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

karen r.  |  Overall Experience 
Clasificación:
3.0

After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

john n.  |  Overall Experience 
Clasificación:
5.0

The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

NICOLE O.  |  Overall Experience 
Clasificación:
5.0

Great service.

luz c.  |  First Impressions 
Clasificación:
5.0

Joe the manager was excellent to work with and very customer focused.

Chris S.  |  Overall Experience 
Clasificación:
4.0

Great!

Madeleine Samant D.  |  Overall Experience 
Clasificación:
5.0

Very good thanks!!!

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Tim G.  |  First Impressions 
Clasificación:
5.0

Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

Karen G.  |  Overall Experience 
Clasificación:
4.0

I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

Joy B.  |  First Impressions 
Clasificación:
2.0

No comment.

phillip e.  |  Overall Experience 
Clasificación:
5.0

Jackie was awesome! She helped me tremendously.

emily t.  |  Overall Experience 
Clasificación:
2.0

My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

Rayan A.  |  Overall Experience 
Clasificación:
5.0

My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

Jackie is amazing and was very helpful!

Laura H.  |  Overall Experience 
Clasificación:
4.0

great

Joanne R.  |  Overall Experience 
Clasificación:
3.0

UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

Elise M.  |  Overall Experience 
Clasificación:
1.0

I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

john n.  |  Overall Experience 
Clasificación:
5.0

Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

Elaine G.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and this is a great UHaul facility.

Kaylie M.  |  Overall Experience 
Clasificación:
5.0

Nice our vehicle had a back-up camera! And it was super clean inside! ¡Gracias!

patrica M. | Reservación
Clasificación:
2.0

I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

Matteo L.  |  Overall Experience 
Clasificación:
1.0

paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

Jay R.  |  Overall Experience 
Clasificación:
4.0

All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

Jacqueline B.  |  Overall Experience 
Clasificación:
1.0

I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

Mikkel T.  |  Overall Experience 
Clasificación:
1.0

You sent this email to the wrong person so you get very poor response

brenda m. | Reservación
Clasificación:
5.0

Thank you! I have been recomending you guys to everyone I know.

Rosalia l.  |  Overall Experience 
Clasificación:
1.0

I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

Muhammad S. | Reservación
Clasificación:
5.0

everything went perfect!

Chrisitna G.  |  Overall Experience 
Clasificación:
4.0

The facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.

Patricia M.  |  Overall Experience 
Clasificación:
3.0

When I arrived they reported that they did not have a reservation for me which confused me.

Laila C.  |  Overall Experience 
Clasificación:
1.0

I never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

The facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.

bethanne c.  |  Overall Experience 
Clasificación:
5.0

we had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,

Sherri D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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