Comentarios de los clientes para U-Haul Moving & Storage of West Springfield

The above questions don't address questions that are important to customers such as policies. The facility looks great, and the customer service people were courteous and helpful. However, I believe the advertising and rental policies are deceitful. I rented a 9' van to deliver goods for a nonprofit organization, picked up at 10 a.m. and dropped off two hours later. I rented the van believing the advertising on the website and the side of the van, $19.95 plus $.59 a mile. Although I'm fully aware that car rental agencies require one to purchase fuel in advance or return the car full, I was surprised by the additional fuel charge as there was no mention of fuel charge on the website or when I made the reservation in person. Therefore, I was stunned at checkout to be charged $12.60 for 3 gallons of fuel at $3.60/gallon when the total mileage from pickup to drop-off was 16 miles. I don't know of any vehicle that gets 5 miles/gallon and feel ripped off. I also believe that U-Haul wasn't honest, first in its advertising and second, in the amount I was charged for fuel. It may seem like a small amount of money, but every cent that's raised through fundraising is important for a small nonprofit, and I don't like squandering hard-earned money. I urge the company and customer service representatives to be more careful about explaining all costs likely to be incurred - optional insurance, fuel and fees in addition to the base price and mileage posted.

Joe was always very helpful.

Very good customer service

Quick and easy rental.

Joe and gang are great

Nothing...u were great

I have being using uhal's services for a very long time and I have no complains at all. Allways provided me with excellent service. Keep up guys!

Inspections of the vehicles to secure the customers. I could not control the lights because the nob fell in the dashboard. I need customer service because my life was put in danger and they're still charging me full price.

Great customer service and knowledge

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

Only 1 employee working and over 1/2 hr wait in line to get rental was incredibly aggravating. The employee was excellent and professional but under incredible pressure and stress due to lack of help

Easy reservation, pick up, and return.

Nothing

I will rent from this facility again.

Customer service was absolutely horrible. Representative was on cell phone for about 15 minutes and had me wait. Noone else was inside the store. When I asked if there was another person that could help me, his response was, im just emailing my boss and continued on his phone for another 10 minutes. Will never do business with this location again!. Staff needs customer service training! I visited location on 12/16/2020 at approximately 1045am

Need more help @ the Service desk

U-haul has top notch service. 2nd to none... Keep up the good work...

Merry Christmas Thank you

Well, beginning communication was good, but once box arrived in Ocala they lost it. Found it, we removed some things, then they lost it again. They never answer the phone at the Ocala location and then they do not return messages. I would never ship there again. They tried to tell us the box got shipped back to MA.

Joe the manager was extremely helpful and very attentive to our needs.

Anthony (driver) was awesome. Super friendly, courteous, striving for excellent service - mission accomplished!

The staff was incredible very friendly very nice I will definitely be back

The call wait times are way too long! Other than that very satisfied.

Kudos to U-Haul for renting quality/sturdy trailers.

The U Box experience was excellent at both ends. I will definitely recommend UBox to anyone who is looking for a great way to ship their household goods across country. Much thanks to the two young ladies here in Coral Springs who delivered and pickup the UBoxes. Very friendly and professional.

The gentleman that worked with me and set up trailer was extremely helpful and made my experience a very good For my first time at this location.

N/A

It smell bad and the windows and windshield was dirty i couldn't drive until I cleaned them

All was excellent except website. I received ~$200 of merchandise I did not intentionally purchase when I booked my reservation on my cell phone. It is too hard to see or expect the default assumption that a customer wants this stuff. Adding my reservation to the cart also added much more useless and expensive merchandise.

Everything was awesome

Extremely poor customer service and very rude

I have had the trailer I reserved rented out on me three times in a row. It has left me with no trailer and scrambling to find a trailer to get my car to a event. Would not recommend to a friend.

Outstanding service. Will recommend to my friends.

Two days prior to pickup I was called and told there were no available 26 foot trucks. Did I want a 20 foot. I told Joe I would call him back. I thought about things and knew a 20 foot would never work so I called back with the intention of asking about another location. I called back about 5-10 minutes later and spoke with Joe who miraculously had a 26 foot truck that only need to be detailed and guaranteed this truck for my move. Moving day arrives and now not only do they not have a 26 foot. They have no trucks available. This was the worst customer service and I plan on taking action

The Springfield, MA location was very difficult to get in touch with, however once my ubox arrived in Eugene, OR the level of communication and customer service dramatically improved. I am very happy I decided to go with Uhauls Ubox service.

Seamless process. My thanks to the staff at the West Springfield location!

The employees were very helpful. I approached different employees on the lot from arrival to the return, all were attentive, polite, and responded to my needs. Moving is stressful, but the people at this location were helpful, making this part of the process easy. I would recommend this location. In addition, there were enough staff around so that you were not waiting excessively.

The manager for this location is rude and sarcastic. I always go to this location and have excellent customer service. But when I went in the manager took 10 minutes to even greet me when Arrived. I called and made a complaint. I felt as though he was discriminating me because of my ethnicity. This man enjoy every second making my life difficult during my transaction. He also told me if I didn't give him a second phone number that I wouldn't be able to rent a U-Haul. I have gone to U Haul in the last eight months over 50 times and never have I ever had to do that. I also gave him my partners number and he called I am because I messed up on one of the numbers the phone call didn't go through. He persisted on telling me that he needed a real number or I won't be getting the U-Haul today this is absolutely unacceptable for somebody in management to act like this. I'm a manager for a business and I would have never treated one of my customers the way he treated me. This is not over until I get justification of why he acted this way. There needs to be solutions to the man action immediately.

We were called the morning we were scheduled to get our trailer and they said the previous renter had not returned it!!!! No back up trailers anywhere. That is outrageous.

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

This time wasn't the best experience I had in the past.

Friendly and helpful staff

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

The gentleman that took care of me was excellent

Very nice staff. The only difficulty was scanning my DL.

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

The guy who unloaded the truck is not personable, and seemed to not want to be there or even work.

Knowledgeable and polite staff

Van was a mess and was not cleaned from last use, during Covid pandemic this was very disconcerting Vehicle was of poor quality and not safe to drive. Tire blew out from normal driving without hitting anything. Almost died as I lost control of van and appears that this is so prevalent it is systemic. Uhaul only cares about bottom line and not the safety of it's cusotmers

n/a, but the staff members who waited on me were very good.

Fix your self check in system. I cannot believe I had to wait while you called two references. Are you kidding me?! I have used the storage here and repeatedly rented trucks. Why in the fucking hell did you have to call 2 references?!

Actually everything was fine we had a good experience in mass and also in Florida what everybody we came in contact with.

The on hold time for a representative is exceptionally long. Other than that everything went extremely well. Thank you

avoid if possible , poorly ran and understaffed

No nonsense approach to helping customers

Custer service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.

Extremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

Great staff very helpful. Lines move fast

Very clean and nice.

Manager and his assistant were extremely professional and courteous. Thanks!

Wonderful service. Good deal👍👍

Great experience

Our only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.

A great facility. I will use your services again.

No further comments

Awesome customer service

Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

I was very impressed with the manager Joe. He was so kind, capable and helpful.

Joe was very patient and helpful!

manager and employees very courteous and helpful..

Good

if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

Didn't go to the site - had items delivered. Very good job.

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

Very clean, easy to access storage units and well lighted.

The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

Great service.

Joe the manager was excellent to work with and very customer focused.

Great!

Very good thanks!!!

Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

No comment.

Jackie was awesome! She helped me tremendously.

My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Jackie is amazing and was very helpful!

great

UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

The staff were very helpful and this is a great UHaul facility.

Nice our vehicle had a back-up camera! And it was super clean inside! Thank you!

I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

You sent this email to the wrong person so you get very poor response

Thank you! I have been recomending you guys to everyone I know.

I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

everything went perfect!

The facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.

When I arrived they reported that they did not have a reservation for me which confused me.

I never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.

The facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.

we had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,