I left a parking pass in the car and staff kade sure it was at the front desk when I arrived. The only issue I was on hold for 8 minutes which I understand they were probably help another customer.
LILLY MCustomer Reviews for U-Haul Moving & Storage of West Springfield
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I had scheduled to pickup for 7:15 am, but the ubox was NOT ready then. Waited till 7;45 to pick it up. I should have checked with them the night before
Robert WFranklin M. was very professional and patient with my husband and I . He explained the process and even walked us outside to show us our rental truck. He made us feel very comfortable and welcoming! He is an asset to your company. I will gladly return when needed but will highly recommend this location! THANK YOU FRANKLIN M.
DEANNA FVery Good
PEDRO G | Overall ExperienceThe only issue I had was the mice getting into all of my stuff.
JANAE A | Overall ExperienceVery satisfied with the service and will use uhaul again in the future
ROBIN MEquipment are in great shape
MARIANO RThe customer service was great.
Kaitlyn HDriver side mirror was loose and could not be adjusted to see behind the truck. Not safe. Otherwise, the truck was fine.
EDWARD MIt was difficult to arrange delivery of our U box to Boston. We had to make 2 separate reservations, which caused communication and booking issues on delivery date.
Chandra SOne of the managers a couple years ago was very helpful when something was leaking into my unit.
Tom R | Overall ExperienceYour website is consistently very slow, but other than that, well done!
Ron GPerfect. Couldn't have been better.
Russell DThe staff there was very efficient and helpful and my unit was well maintained
Melissa N | Overall ExperienceBetter training for the manager at that site. He had horrible customer service. Made me pay a balance my daughter had and she is deceased. It was such a BAD experience.
MARIA QLonger car trailers
MARK GI already put gas why did you charge me again for gas. Shame on you.
GEORGE MThe app is trash. I tried using it and absolutely hated it.
MICHAEL KEveryone was very accommodating, especially when I was not able to return a Ubox when initially scheduled due to the weather or health issues.
Lise BGreat experience. I needed to rent a flat trailer for a task. Both the rental process and the return were quick and efficient.
ROBERT BHave more staff
BEHYAR RI want my money back for the gas I left that was extra and I tried live chat and a very rude customer service person named Esther didn't like my request even though I was polite and I literally got left hanging......no reply, no help. Beyond upset at that treatment when I've spent plenty of money with your company so I deserve better than being ghosted on chat.
JENNIFER WThe staff was great and set up the trailer and got me on my way! 20 minutes tops I was there!
CAROLINE GWe moved 900 miles away and Uhaul pods were the best way to move. We had plenty of time to load the 5 pods. They arrived safely to our new destination and had plenty of time to unload them. The price was most reasonable and no damage to our household items. Would definitely recommend them for your moving needs.
Tim TThe driver was very nice.
Martha NThe driver was very nice.
Martha NNone. Just a worthy note, customer service reps that took care of me were excellent, and gentlemen. Compliments to both!
BRIAN PNice facility, easy to get everything we needed. Staff was very helpful with connecting the trailer properly.
WILLIAM BAssociate was fast, friendly and helpful.
ERIC PGenial
ROMAN KEveryone was friendly and professional along the way. We had a great experience. ¡Gracias!
Mark SCustomer service was exceptional and the drivers were a pleasure to deal with and ALWAYS on time. Gracias
Sharon ABooked installation of hitch 2-3 weeks in advance and prepaid entire fee. I called your phone service the day before appt. To see if parts were at store and was told they were. (I did this because of the many poor reviews indicating problems online). Then, upon arriving for installation the next day I was informed no parts had arrived yet and was sent away. I had arranged for rides and taken time from work to do all this. The manager gave me his card and said he would be in touch, but I had to search him out to arrange another appointment and he said for certain he would call me about parts in 3 days--he never did and stopped answering his phone. The store phone continuously put me on hold; once for TWO hours and never let me get thru to find out if parts came in before I returned the next day. Finally I reluctantly called your National service rep, the first of whom could not help me after a 30 min. call, and the second, Helena, who placed me on hold so long my battery went dead, then miraculously, I thought, called me back later to say parts would be available for installation today. Today, hitch installed and seems fine. I would equate this experience with UHaul on a par with dental root-canal work without Novocain, and hopefully will never think to use your services again. Please work on your customer service. My advice to people reading this review: Be prepared for an arduous process beforehand when ordering hitches installation!
Marc LThe intake process took a long time . The staff was friendly and knowledgeable but there was a 30 minute wait to get a trailer I had reserved.
JEFFREY RThere was only 1 employee working that day. He was receiving returns, cleaning them and counter work by himself. He gets an excellent rating.
TIMOTHY SFast in and out
DAVID HKeep up the good work
BONNIE mVery clean and the workers were very helpful and respectful.
Gary L | Overall ExperienceEveryone on both ends where great to work with. Everything arrived on time and in good shape.
Keith BExcellent service
David A | First ImpressionsThe process was timely in MA though the delivery in GA was 45 minutes late. Staff were friendly, courteous and respectful. Boxes went right where we asked them to be placed. Doors facing the proper direction. This was among the least expensive options for our move down the coast and it worked out well for our needs.
ADAM MDave (?) was amazing! Took the time to explain trailer hitch options and installation was smooth and cost efficient. An awesome representative of the UHaul team. I will send everyone I know that needs a hit to the West Springfield location.
Mark VHave the proper truck available, I was Charged an additional $28.98 for a truck I couldn’t even upload proof of online for gas and mileage.
NICHOLE Fvery helpful/ knowledgeable/and friendly.
JERRY DEmployees need to be better trained & not try to steal from people from there hard earned money claiming that cash deposits for u-haul rental. we will get are returned back in a check in the mail.
JORGE SWorth every penny. Especially when compared to movement pods if you have the ability to move the trailer yourself.
DAVID HU-Haul staff was friendly and knowledgeable! Ty!
ALICIA A | Overall ExperienceDave was the best. Extremely helpful and wide awake as he should be.
LEONARD LThe Gentleman there were very kind, helpful, and communicative! They assisted in making my transition from MA to Fl a swift one! Thank you guys!
RITA N | Overall ExperienceEverything was perfect, I was just passing by to refill a forklift propane tank.
Elizabeth BNada
COREY SMake sure trucks are clean and dont smell like weed i had to buy air fresheners to put in the truck a very strong weed odor was in the truck some people might like the smell but other wount
ISRAEL FSo easy 👍
YULIYA SThank you so much the staff at Spingfiel is very nice I m very happy to come Service s very good Thank you
MACH NDidn't have my uhual somewhere else they had one and gave me 2 additional days for the inconvenience. But got charged extra when I returned it, not cool!
SHEYLA OExcellent servis
LUIS CNada
KEVIN KGreat customer service and storage experience. The manager and staff was more than willing to make my difficult time in my life very much easier. I was treated like a person with dignity rather than a customer with money. I highly recommend U-Haul of West Springfield because they look to accommodate people to the best that they can. Gracias.
Jayson J | Overall ExperienceRemove Snow from vehicle prior to renting it..
JOSE FNinguno
YELISEY KGreat customer service from the phone calls, emails, texts, and the team that delivered and picked up the pod.
Julie CCustomer service and employees were exceptional. They did their best with what they had. The equipment was in poor shape the tire straps on the dolly were trimmed and did not reach the ratchet. I had to improvise and use my own ratchet strap. Bringing the equipment back employee tried to check equipment back in and he kept losing wifi connection and had to restart his palm pilot 3x. Then the system tried to double charge me. Employee made me late to my next appointment again not his fault due to system errors. Plan on speaking to the GM very soon. Suggested they perform preventive maintenance on their equipment before renting out and have discounts or reimbursement plans in place for inconveniencing customers and to prevent injuries and equipment failures.
SHAWN HNinguno
MICHAEL BNothing, it was very speedy and the person explained everything well, even handled my 1000 question mom very well and all she does is complain about customer service and I didn’t sense a smidge of dissatisfaction from her!
OLIVIA AWhen I arrived at my destination, I discovered that the door was not operable.
KATHERINE JI made a payment and then got 2 more payments slapped on due the next i would never recommend gal to anybody who wants the stuff safe not my friends or family you honestly should stick with truck rentals that’s all your good for
Donovan H | Overall ExperienceI would is like to thank the employees who maintain the building, it's always clean and smells fresh. I had stuff here for almost two years and never had a problem
rogeilio b | Overall ExperienceControl the pest better. Lots of mice around.
Louis R | Overall ExperienceA little too expensive for the size of the unit. But Everything else was great.
Cheryl M | Overall ExperienceThe guy was rude towards his female coworker and to me. He made some comment that she was his supervisor but neglected to do something. He shouldn't do that in front of a customer. The women was very nice to me and I sensed he had something against her and communication between them compromised. She was very busy and should have realized it and been more supportive.
STEVEN S | Overall ExperiencePrice for this small storage is still too high
robert s | First ImpressionsMegan Agyeku and her team were extremely helpful and went above and beyond to assist with my move. Megan made this move easy and stress free! Thank you, Megan and Team, for being so wonderful and so responsive to me! Thank you for making this move as easy on me as possible!
Joelle R | Overall ExperienceNever had any problems the time span I had my things there,great place to store your valuables.
Ivan M | Overall ExperienceMouse droppings and mouse urine ruined my couch and clothes. They ate through boxes and bags. Terrible!!
Krystal S | Overall ExperienceExcelent service
PEDRO G | First ImpressionsStaff was helpful and friendly at all times
Sandra G | Overall ExperienceEverything was good
Anthony L | First ImpressionsI think the sign at the recycle center is a bit confusing. It can be interpreted that you can donate as long as it is in good condition, including mattresses and boxsprings. An employ explained to me yesterday that they are not allowed at all. I think that the notice should say that they are not allowed at all and if left there will be the fine. I understood the sign to say that if it was not in good condition, then the fee will be charged. I only closed my storage unit because I found stable housing abider being homeless for a while. I was able to use the storage unit for what it was needed for.
Damonique J | Overall ExperienceI loved everyone I came in contact with. They were very informed , polite and helpful. I will definitely use this facility again when the occasion arises. Gracias.
STEPHANIE E | Overall ExperienceI think that a customer paid a full month on the storage an only used one week instead of four they should get those extra weeks that they didn't use reimbursed. You keeping that money and then re- renting the spot again, you making double the money on one spot. Not fair
maria p | Overall ExperienceThe staff at West Springfield Uhaul is only concerned about customer satisfaction as far as Im concerned being a long term customer, its actually one of the best experiences Ive had with this company.
Derek F | Overall ExperienceI had an issue with my payment and the staff was on it !!! Specially Meghan did a great job good customer service Thank you again guys !!!
Mj F | Overall ExperienceJessie was amazing!! He was so kind and extremely helpful. Lizzie was helpful in providing my access card as well! Loved my experience moving out. Thank you guys
Victoria m | Overall ExperienceThis facility is OUTSTANDING ACROSS THE BOARD‼️ I had this unit just days short of 4 YEARS. MUCH LONGER THAN I HAD INTENDED. I had the opportunity to interact with this staff on a monthly basis. On my move in/ out I also rented a truck and equipment. I just don't have enough positive remarks to say. The staff was CONSISTENTLY pleasant, helpful and willing/;ABLE to answer all of my questions and concerns. Jessie and Julia were particularly helpful to me during some difficult turns in the road throughout the time I had this unit. I can honestly say the West Springfield U-Haul staff raise the bar in outstanding customer service at a time when it's become a lost part of our society. IF only everywhere I went and everyone I encountered in my daily affairs were so bright, pleasant, knowledgeable and helpful our world would be a better place. This facility is consistently sparkling clean as well. If I could give these folks 10 stars I would. They all deserve it. I thank you all from the bottom of my heart for making both of these traditional times in my life as smooth as they possibly could be. Please know you made a difference in my life if only for brief moments in time. I would not hesitate to use West Springfield U-Haul if the need arises again and I HIGHLY recommend this facility to anyone in need of any of the services you provide. You indeed have a great bunch of human beings working here. All my very best regards to each and everyone of you and a deep and sacred bow for the outstanding service I received here. You are dealing with people who are at transitional moments in their lives and doing it well is a gift you give to others. Never underestimate the impact you make everyday. Sincere gratitude.
RONi S | Overall ExperienceStaff for the last 2 days were exceptional professional and friendly.
Robert C | First ImpressionsVery helpful staff
John R | Overall ExperienceI was very happy with my experience with this haul location. After having so many issues they were friendly and helpful
CORINNE G | First ImpressionsThe staff were 50/50 on the scale of helpful and friendly. Lyniesha is the ONLY nice person there that I've been personally talking to there for help or anything. One manager there said they would refund my $31.99 - this has been a year of empty promises and unanswered phone calls to the office (12/11/2022 -12/11/2023) and still no word or anything to indicate that they're doing something to help fix this. Manager's name is Owen Gagnon or Tucker Owens. If you are able to get this resolved that would bring ALL of my scores to 5 stars, my phone number is 407-556-5470. Other than that, and being unable to talk to a live human being on the phone (corporate) for this issue, I'm still satisfied with U-Haul
Pedro G | Overall ExperienceThe only reason I changed to another storage facility is because of the ceiling size and the lack of availability of larger units. I had another storage unit in Wilbraham along with this one, and unfortunately I couldn't consolidate them both into U-Haul. So I sadly, and I'm not happy about the choice, had to choose one because of the cost. Once I reduce the contents of the other place, I will be back for sure. Thank you for such great service and a wonderful place.
LESLIE B | Overall ExperienceNothing bad
Natalie F | First ImpressionsWas a little confused with returning truck because I had to go online and it confused me a little for returning.
Adriana P | First ImpressionsThere was$No issues whatsoever!
MARCIAL A | Overall ExperienceThe only thing I would suggest is blanket 24 hour access, subject to reasonable conditions. People have varying schedules, & this would eradicate need to approve or deny special permission access except in the rarest instances.
Nicholas B | First Impressionsraised my monthly payments without telling me or notifying me & just taking auto pay out of bank accnt. was a loyal customer for 3 years and got taken advantage of. the general manager did reimburse like 50-60 which i appreciate but it’s nothing compared to the thousands i spent renting with u-haul. also the other day i rented a u-haul truck they told me it’d be 9.34$ it ended up being like 50$ something i have the receipt and plan to call i’ve just been extra busy moving. but would love to speak with owen again my number is 4133122904 thank you :)
denise s | Overall ExperienceCan't do any better or ask for any Uhaul to do what this actual location did for me and my family with our belongings. Best DST manager I have had the pleasure of witching with on our situation…. Great G.M. At any locations
Matthew S | Overall ExperienceI moved from one storage unit to a larger one. It was pretty easy and I appreciate how convenient it was made for me.
Andrea H | Overall ExperienceVery impressed with how clean the units are. The young woman who rented me the unit was very efficient, friendly and helpful.
Bethany R | First ImpressionsI had issues with my account not closed out when I relinquished ownership of the storage space. Until I called I still was getting billed even though I had closed out my account, moved my stuff remive the links and kept the storage clean as I was told.
AUGUSTINE A | Overall ExperienceI didn't move in yet, I'll be moving in this weekend. The lady that helped me yesterday was very professional, polite and knowledgeable.
MARCIAL A | First ImpressionsThe staff were super helpful, friendly and knowledgeable; A very good experience!!
mariah s | Overall ExperienceAdam was very helpful, and i was very impressed at the staff cleaning inside the building while i was there.
PATRICK M | First ImpressionsThey should be able to make change for $100 since my unit costs $75.
HELENA R | Overall ExperienceI would've rated an excellent if it wasn't for the mediocre customer service and knowledge of the business. Also, the off loading into the storage facility should be "policed". Customers have left their cars parked there unattended for hours and not in the facility.
JESUS P | Overall ExperienceStagg ver pleasant and help
Drew B | First ImpressionsGreat help on-site by staff. Thanks.
Michael C | Online Move InWe're mice feces found in items.
Maritza S | Overall ExperienceProcess was easy and staff was great to work with.
miriam t | First ImpressionsLost my reservation twice for a storage unit, and I asked for a unit that could hold stuff for a one bedroom apartment and got a closet. I made it work but it was very inconvenient.
Tammy G | First ImpressionsStop raising the prices because y'all be cleaning. I have only seen one person cleaning that area in the entire year I had my storage there's no reason my unit should be 90 buck because of it.
Raevin C | Overall ExperienceExcelente Servicio
Zulma T | Overall ExperienceThey always locked the door before the time that it was supposed be locked.
Jessica B | Overall ExperienceThe guys and gals at West Springfield are great. From the day of move-in everything went well. I moved out after the purchase of a home. Excellent staff and well run my Thanks, Steve
Stephen P | Overall ExperienceIt was a very clean and felt safe going alone as the security measures were great. Would highly recommend.
Anna B | Overall ExperienceMe encanto excelente servicio no me arrepiento de haber sido parte del grupo de alquiler de usted U-Haul gracias por sus servicios Att. Olga
OLGA R | Overall ExperienceSon excelente no me puedo quejar. Se los recomiendo. Pero actualmente se me hace difícil pagarlo.
MARIA A | Overall ExperienceGreat service!
JORGE S | Overall ExperienceThanks for everything guys keep up the good work may god bless you and your familys with love peace happiness ❤️✌️🤣👍
peter r | Overall ExperienceThey take to long with each customer. 40 minutes is to long.
maria p | First ImpressionsExtraordinario servicio al cliente
MELISSA G | Overall ExperienceThey be calling you for money even after you put in. Your move out date and they were to process it within 48 and nope still nothing. 9 days later they call you for money and you had to tell them you put in a move out and sent pictures.
Leah C | Overall ExperienceI have no complaints about the staff, cleanliness, and general maintenance of the space. Thank you. The limited nighttime hours, though, was a disappointment, and the key pass arrangement was confusing and bothersome. Some signage explaining rules was wrong making it hard to know "what to do and whom to call" after the office closed. Also the requirement to purchase a specific lock was petty, and the way staff (management) communicated that (blocking out my lock) was annoying.
MATTHEW J | Overall ExperienceMore convenient, no hassle than I anticipated. First time using a storage facility.
Teresa Z | First ImpressionsJoe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.
josephine r | First ImpressionsStaff was so friendly amd helpful!!!!
kaitlyn e | First ImpressionsSuper nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it's been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crew
TANNER S | Overall ExperienceStaff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..
sandra d | Overall ExperienceThe new manager was very rude
maria V | Overall ExperienceThe gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I've ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn't work. He's a great asset to your company
Bill G | First ImpressionsMy main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.
MICHAEL M | Overall ExperienceNever again!!!
Vivian S | Overall ExperienceMuchas gracias, muy buen servicio ♥️♥️♥️♥️♥️
ana d | Overall ExperienceWorst place to store
Eddie H | Overall ExperienceNo complaints at all. Very satisfied.
nicole v | Overall ExperienceThe only thing that bothered me was the fact that I had to go in the back as a senior alone.
celeste c | Overall ExperienceI rented a truck and got a new storage unit fast and easy all in the same day!
Ashley B | First ImpressionsMy only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.
Joe T | Overall ExperienceConcerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.
Jennifer L | Overall ExperienceNeed more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.
Leah C | First ImpressionsGood employee work and customer service.
gloria l | First ImpressionsClean secured space. Very convenient. Sorry to go but time to downsize. Gracias
Lori M | Overall ExperienceThe unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month's rent from someone else, double dipping. This practice seems unfair to loyal customers.
Kellee D | Overall ExperienceMuy buen servicio totalmente agradecido.
JUAN M | Overall ExperienceFriendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!
Joe A | First ImpressionsA bit to pricey
Damaris M | First ImpressionsThe woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul
Paige J | First ImpressionsFantastic facility! Great management!!!
Kirsten R | First ImpressionsI will use the service again if i need to in the future...
Iris F | Overall ExperienceI appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!
Denesha C | Overall ExperienceJoe was always very helpful.
Suzanne M | Overall Experiencei ike the facility and have never had an issue there so i keep coming back when i need a storage unit.
JEFF J | First ImpressionsMerry Christmas Thank you
Ana M | Overall ExperienceJoe the manager was extremely helpful and very attentive to our needs.
Tom S | Overall ExperienceJoe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!
barbara s | First ImpressionsWhen i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.
michael f | Overall ExperienceThe only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.
Tom c | Overall ExperienceNo nonsense approach to helping customers
GREGORY H | Overall ExperienceCuster service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.
Cheryl B | Overall ExperienceExtremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!
Cheryl B | First ImpressionsThanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍
peter r | First ImpressionsReserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.
SEAN A | First ImpressionsGreat staff very helpful. Lines move fast
James C | Overall ExperienceVery clean and nice.
Karla M | First ImpressionsManager and his assistant were extremely professional and courteous. ¡Gracias!
Corey L | Overall ExperienceWonderful service. Good deal👍👍
Jose M | First ImpressionsGreat experience
Natalie P | Overall ExperienceOur only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.
ronald S | Overall ExperienceA great facility. I will use your services again.
David B | Overall ExperienceNo further comments
cynthia d | First ImpressionsAwesome customer service
Denise V | First ImpressionsCheck-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.
Shaun F | First ImpressionsThe manager was very helpful, courteous and took the time to walk me through all the features of my storage unit
kent d | First ImpressionsI was very impressed with the manager Joe. He was so kind, capable and helpful.
Caroline M | First ImpressionsJoe was very patient and helpful!
Katy B | First Impressionsmanager and employees very courteous and helpful..
Jay R | First ImpressionsBueno
changmin j | Overall Experienceif i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.
JEFF J | Overall ExperienceDidn't go to the site - had items delivered. Very good job.
David M | Overall ExperienceGet your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.
David D | First ImpressionsVery clean, easy to access storage units and well lighted.
steve d | Overall ExperienceThe staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.
karen r | Overall ExperienceAfter 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?
John N | Overall ExperienceThe staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional
NICOLE O | Overall ExperienceGreat service.
luz c | First ImpressionsJoe the manager was excellent to work with and very customer focused.
Chris S | Overall ExperienceGreat!
Madeleine S | Overall ExperienceVery good thanks!!!
Jennifer G | Overall ExperienceEveryone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!
Tim G | First ImpressionsEverything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.
Karen G | Overall ExperienceI am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.
Joy B | First ImpressionsNo comment.
phillip e | Overall ExperienceJackie was awesome! She helped me tremendously.
emily t | Overall ExperienceMy storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.
RAYAN A | Overall ExperienceMy only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.
Christopher R | Overall ExperienceJackie is amazing and was very helpful!
Laura H | Overall Experiencegreat
Joanne R | Overall ExperienceUHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.
Elise M | Overall ExperienceI NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON
John N | Overall ExperienceCan't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!
Elaine G | Overall ExperienceThe staff were very helpful and this is a great UHaul facility.
Kaylie M | Overall ExperienceNice our vehicle had a back-up camera! And it was super clean inside! ¡Gracias!
patrica M | ReservationI didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.
Matteo L | Overall Experiencepaid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent
Jay R | Overall ExperienceAll went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.
Jacqueline B | Overall ExperienceI spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.
Mikkel T | Overall ExperienceYou sent this email to the wrong person so you get very poor response
brenda m | ReservationThank you! I have been recomending you guys to everyone I know.
Rosalia l | Overall ExperienceI was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired
Muhammad S | Reservationeverything went perfect!
Chrisitna G | Overall ExperienceThe facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.
Patricia M | Overall ExperienceWhen I arrived they reported that they did not have a reservation for me which confused me.
Laila C | Overall ExperienceI never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.
Nicole M | Overall ExperienceThe facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.
bethanne c | Overall Experiencewe had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,
Sherri D | Overall Experience