Customer Reviews for U-Haul Moving & Storage of West Springfield

Clasificación:

5.0

Continue the great service & knowledgeable staff.

Clasificación:

5.0

Excellent service and availability is always great

Clasificación:

5.0

I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!

Clasificación:

5.0

Customer service has always been excellent at this location in West Springfield MA. I highly recommend doing business at this facility.

Clasificación:

2.0

UHaul Picked up the loaded container 1 day late and pushed their committed delivery date by 1 day. This new date was not convenient for us anymore. I tried to speak to someone but they either hang up on me or put me through another person who had no clue of my previous conversation. Took me 1h1/2 with no change. We had to find a way to sleep in the new condo with no furniture. The container arrived even 2 days later than committed.

Clasificación:

5.0

Awesome service checking on and out very professional staff I was very impressed they couldn't be and nicer or better great job

Clasificación:

1.0

truck was filthy!!! steering wheel was sticky. NO COVID PROTOCOL. My pick up location was changed on the da before not convenient. would never use uhaul again!!!

Clasificación:

5.0

Manager Joe in West Springfield, MA is excelllent!

Clasificación:

2.0

The initial phone call to get rates and availability put me on hold for 40 minutes I finally hung up and drove to the ,location.. The mileage cost quoted verbally did not match what the quote stated and any attempt to discuss this was dismissed. One would assume that vehicles are checked out prior to renting. The first truck had a mirror that rotated freely 360 degrees and was not drive able. . The second truck had a fuel gauge that read incorrectly, causing me to fill it up with the gauge indicating 3/4 when in fact it was full.This cost mean unnecessary 6 gallons of fuel. Again, attempt to discuss was dismissed. Your company needs to be more customer centric with personnel not so dismissive holding the corporate line. Good personnel doing their job,poor corporate policies.Take it or leave it attitude.

Clasificación:

5.0

My rep was amazing! She was there to rent the truck and when I dropped it off. Handling multiple customers efficiently and was so helpful. I always use this location no matter where I live.

Clasificación:

4.0

Little slow returning and picking up all and all not bad!

Clasificación:

1.0

I was so disappointed, well furious may be the better word for the complete lack of communication within UHaul organization in regards to my pod rental. From Florida to West Springfield was a complete shit show basically! Left hand had no idea what right hand was doing. Hidden charges, complete incompetence. No one seemed to know how things worked. Those at Uhaul stores said one thing, over the phone I received conflicting answers about everything. Do not rent a Pod!! Rent a truck, safer bet!!

Clasificación:

3.0

The Uhaul was not ready when we arrived to pick it up. Also my card on file wasn't charge instead my driver was told I didn't have a card on file and he was charged for it.

Clasificación:

5.0

I live in Springfield mass but union st west springfield is my store. From renta to moving stuff they got everything. Thanks uhaul. For very good services and attention to the customers.

Clasificación:

5.0

The uhaul in west springfield was fantastic! They were super easy to work with. No problems from my perspective.

Clasificación:

2.0

I felt that the amount of calls could be limited. WAY too many calls recieved. I used UPack a month prior and their business model and online dashboard was much more up to date and seamless. Only recieved 2 calls from beginning to end. Also Upack's actual container blows yours out of the water. I received my flimsy UBOX screwed shut and bolted closed. This created a huge inconvenience since I did not have tools on hand. Also it just shows how flimsy the UBOX is that you had to screw it shut in order for it to not fall apart in transit. My other issue was that not one of your employees who I encountered ever wore a mask. Yet you asked the me 4 times regarding my exposure to covid when you aren't even following basic covid business guidelines. Overall it was not a good experience. All the phone calls added so much extra work and stress during the move. I would definitely not recommend UBOX to anyone ever. You guys should really take a look at what Upack does. It is just such better service and quality for the same price. Only reason I didn't use them this time was being they do not do short distance moves.

Clasificación:

5.0

Very pleasant experience from start to finish!

Clasificación:

1.0

Reserved a piece of equipment at one location, arrived on time and was told they didn't have it and I would have to go to another location to use the 2nd locations equipment. Springfield was the second location and the folks there were great. I have had multiple bad experiences at the Westfield location. 50$ reservation guarantee huh? yeah right

Clasificación:

5.0

That rental are to be full tank pickup and return full pickup just don't want any Surprises thank you have a nice day

Clasificación:

5.0

Nothing. It was great!

Clasificación:

3.0

Unable to utilize the online check in tool to expedite check in. Used inside to check in and no one was present for 10 minutes. Agent was professional and quickly helped me check in and be on my way. Average rating was given for wait time. Overall good experience

Clasificación:

4.0

Your after hours check-in is horrible. I scanned the app that then needed a number from my email. I went home and looked it up which then required me to return to the location to scan a bar code that did not exist. Just do a key drop!!!!

Clasificación:

5.0

Mike is an excellent employee. He was extremely helpful, very friendly and professional and an asset to Uhaul!!! Great experience!!!

Clasificación:

5.0

I rented the vehicle last Saturday and when I returned the vehicle, I was told that I would receive a receipt via email. I have not received that receipt.

Clasificación:

2.0

I reserved a week after a pick up truck with a car trailer when I went to pick it up it wasn't available

Clasificación:

4.0

Very good experience. Only thing they could do would be to have more staff to assist customers. Overall a very good experience.

Clasificación:

5.0

Nothing Joe is great over west Springfield union Street Massachusetts..

Clasificación:

5.0

n

Clasificación:

5.0

Quick and easy process. No need to change anything.

Clasificación:

5.0

Excellence is the reason I keep coming back. Location is managed well.

Clasificación:

5.0

Create staff who were really helpful, even during a snow storm.

Clasificación:

1.0

I got charged for gas that I refilled and I got charged for a dolly i did not have or use. UNACCEPTABE

Clasificación:

5.0

Continue with the service I received & your business should increase.

Clasificación:

1.0

Customer service was horrible. The gentleman that cashed me out was awesome but the guy next to him was talking to me like a was a piece of crap. Talking down to me like I couldn't afford to rent a truck. He also told me he couldn't rent to me because I didn't have a major credit card which to his surprise I did have. First time I've ever needed a major credit card to rent a uhaul and I rent from uhaul very often. Never judge a book by its cover. He was very unprofessional.

Clasificación:

5.0

My receipt shows a Mike Blanco was my attendant. He was very professional and helpful, answering all questions and didn't rush anything and is a credit to your company

Clasificación:

2.0

Lost truck keys leading to delays, "contactless pickup" procedure absurd.....its not contactless at all, switching trucks, lots of time wasted time, dollys unaccounted for. Seems like they need a little help over there.

Clasificación:

5.0

The above questions don't address questions that are important to customers such as policies. The facility looks great, and the customer service people were courteous and helpful. However, I believe the advertising and rental policies are deceitful. I rented a 9' van to deliver goods for a nonprofit organization, picked up at 10 a.m. and dropped off two hours later. I rented the van believing the advertising on the website and the side of the van, $19.95 plus $.59 a mile. Although I'm fully aware that car rental agencies require one to purchase fuel in advance or return the car full, I was surprised by the additional fuel charge as there was no mention of fuel charge on the website or when I made the reservation in person. Therefore, I was stunned at checkout to be charged $12.60 for 3 gallons of fuel at $3.60/gallon when the total mileage from pickup to drop-off was 16 miles. I don't know of any vehicle that gets 5 miles/gallon and feel ripped off. I also believe that U-Haul wasn't honest, first in its advertising and second, in the amount I was charged for fuel. It may seem like a small amount of money, but every cent that's raised through fundraising is important for a small nonprofit, and I don't like squandering hard-earned money. I urge the company and customer service representatives to be more careful about explaining all costs likely to be incurred - optional insurance, fuel and fees in addition to the base price and mileage posted.

Clasificación:

5.0

Joe was always very helpful.

Clasificación:

5.0

Very good customer service

Clasificación:

5.0

Quick and easy rental.

Clasificación:

5.0

Joe and gang are great

Clasificación:

5.0

Nothing...u were great

Clasificación:

5.0

I have being using uhal's services for a very long time and I have no complains at all. Allways provided me with excellent service. Keep up guys!

Clasificación:

1.0

Inspections of the vehicles to secure the customers. I could not control the lights because the nob fell in the dashboard. I need customer service because my life was put in danger and they're still charging me full price.

Clasificación:

5.0

Great customer service and knowledge

Clasificación:

5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

Clasificación:

4.0

Only 1 employee working and over 1/2 hr wait in line to get rental was incredibly aggravating. The employee was excellent and professional but under incredible pressure and stress due to lack of help

Clasificación:

5.0

Easy reservation, pick up, and return.

Clasificación:

5.0

Merry Christmas Thank you

Clasificación:

5.0

Joe the manager was extremely helpful and very attentive to our needs.

Clasificación:

5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

Clasificación:

4.0

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

Clasificación:

4.0

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

Clasificación:

5.0

No nonsense approach to helping customers

Clasificación:

5.0

Custer service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.

Clasificación:

5.0

Extremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!

Clasificación:

5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

Clasificación:

2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

Clasificación:

5.0

Great staff very helpful. Lines move fast

Clasificación:

5.0

Very clean and nice.

Clasificación:

5.0

Manager and his assistant were extremely professional and courteous. ¡Gracias!

Clasificación:

5.0

Wonderful service. Good deal👍👍

Clasificación:

5.0

Great experience

Clasificación:

4.0

Our only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.

Clasificación:

5.0

A great facility. I will use your services again.

Clasificación:

5.0

No further comments

Clasificación:

5.0

Awesome customer service

Clasificación:

1.0

Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

Clasificación:

5.0

The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

Clasificación:

5.0

I was very impressed with the manager Joe. He was so kind, capable and helpful.

Clasificación:

5.0

Joe was very patient and helpful!

Clasificación:

5.0

manager and employees very courteous and helpful..

Clasificación:

4.0

Bueno

Clasificación:

5.0

if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

Clasificación:

5.0

Didn't go to the site - had items delivered. Very good job.

Clasificación:

2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

Clasificación:

5.0

Very clean, easy to access storage units and well lighted.

Clasificación:

5.0

The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

Clasificación:

3.0

After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

Clasificación:

5.0

The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

Clasificación:

5.0

Great service.

Clasificación:

5.0

Joe the manager was excellent to work with and very customer focused.

Clasificación:

4.0

Great!

Clasificación:

5.0

Very good thanks!!!

Clasificación:

5.0

Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Clasificación:

5.0

Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

Clasificación:

4.0

I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

Clasificación:

2.0

No comment.

Clasificación:

5.0

Jackie was awesome! She helped me tremendously.

Clasificación:

2.0

My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

Clasificación:

5.0

My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Clasificación:

5.0

Jackie is amazing and was very helpful!

Clasificación:

4.0

great

Clasificación:

3.0

UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

Clasificación:

1.0

I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

Clasificación:

5.0

Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

Clasificación:

5.0

The staff were very helpful and this is a great UHaul facility.

Clasificación:

5.0

Nice our vehicle had a back-up camera! And it was super clean inside! ¡Gracias!

Clasificación:

2.0

I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

Clasificación:

1.0

paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

Clasificación:

4.0

All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

Clasificación:

1.0

I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

Clasificación:

1.0

You sent this email to the wrong person so you get very poor response

Clasificación:

5.0

Thank you! I have been recomending you guys to everyone I know.

Clasificación:

1.0

I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

Clasificación:

5.0

everything went perfect!

Clasificación:

4.0

The facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.

Clasificación:

3.0

When I arrived they reported that they did not have a reservation for me which confused me.

Clasificación:

1.0

I never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.

Clasificación:

5.0

The facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.