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laura t. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Springfield
Testimonials From Recent Customers
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Prior to being sent to the
marlene C.I rented pads those were not in the truck, when I returned the truck she told me she would send me an email receipt which I still have not received. They said I would get reimbursed for the mileage I did not drive and for the pads which I have yet to get.
Kim M.The self check out wasn't as easy as it seemed but a representative came right out to assist my husband.
james K.The available equipment was clean and well maintained. The team member who helped me was also very pleasant. The issue I have is equipment availability. When I was being checked in when the team member was going over my reservation a gentleman was sitting at another register just said “we don't have any†in reference to the hand dolly and furniture dolly I had rented. Firstly this seemed rude that he would talk over the lady that was helping me. Secondly I made the reservation in advance and booked helpers. If the equipment wasn't available and someone had let me know the day before I could have rented it somewhere else or picked up my uhaul at another location. Not having the equipment slowed everything down and is a huge problem. I still have part of my move left to complete and ended up spending several hundred ($234) extra do get done what I was able to. If I had just known you the equipment wouldn't be there I could have planned around it.
Oldden F.I didn't get reimbursed the proper amount I was promised. My boxes were wet when they arrived and an agent said they would start a ticket about but never did. I was supposed to get a voucher for U-Haul but also haven't received that. Will not be using the box services again and will not recommend it to other people either.
Narayani S.I was over charged for late drop off also falsely accused of not bringing the truck back with the gas or started with .i actually brought it with more gas than it was giving to me
bryan D.I'm very happy with my entire experience with UHAUL. I had more than enough blankets and even more room inside the container. Very surprised how much can actually fit in them. Thank you!!
Sharon N.Excellent service. Especially the Fort Myers crew. Both depots, friendly, efficient staff with appreciated cooperation. Gracias.
Dean S.I was over charged for gas. I had already put $30 in the truck and it was at a half of tank and they marked it was lower than that so i had to pay a additional $48.88.
TANASHDA T.Everyone was pleasent and very professional
orlando D.Great helpful staff on both ends of this trip!
Sean F.U haul is an absolute joke
Charles S.Give Joe a raise if you haven't done so recently. He was great.
Mary W.Amazing friendly staff.
Othman M.This is my first experience with U-Haul and I'm strongly satisfied. Good customer service, good car and Not expensive. I leave my car in their parking lot safely. I strongly recommend it. Thank you so much.
Jean A.There were no furniture pads or dollies in the truck. Both of which I had requested online. It was nice though that I was reimbursed for the lack of requested items but this experience was overall neutral
Sam H.We had things stolen out òf our uhaul trailer while sitting at there shop that's not good business at all
Tammy T.Delivery and pick up of the U box was timely and most professional-driver was careful and friendly-very pleased with the entire process.
EDWARD R.I'm still waiting for my receipt. Why is it taking so long?
Christian M.Renting a UBox for a long distance move was the right move. Everything was seamless and convenient. They dropped off the box in both cases (loading and unloading) in the optimal location for easy loading/unloading.
Zlatan A.Outstanding service. Hassle free. I worked directly with the manager and he was excellent.
Michael S.Great experience and the staff was easy to work with, don't change a thing
James D.Was told when I dropped off that I would receive an email receipt with final settlement and explanation for differences. I was charged additional but never got a receipt
Kristin C.Great ride
Mark D.Nothing. I had great customer service.
Edwin M.Original service person entered my reservation with wrong pick up time. There were no small vans available when I showed up. Manager made things right by offering a slightly larger truck for the same price. Everything worked out well. The manager was professional & easy to work with.
Richard W.I left a red UMass lanyard with keys in the truck I rented from the West Springfield location on 7/30/2022. This form may not be read in time, but please call me at 978 790 9647 to help return the keys to me if possible. I'll pay fees if necessary. The truck's plate was AL78909, contract number 26097385, equipment number BP4109R. My name is Matthew Avison, and you can also reach me by email at MatthewAvison@protonmail.com Thank you
Matthew A.Your staff, when returning the vehicle, was extremely rude and belligerent to myself and other customers.
Kyle D.Extraordinario servicio al cliente
MELISSA G. | Overall ExperienceCustomer service at the charlotte locations could've been better. Also, One of my original locks were changed by Uhaul and I didn't receive the keys. A box I added later didn't have a lock however, Uhaul added one to which I also did not receive a key for. Although, I did call the same day to purchase a lock to put on and the rep told me there was one on it and no need to worry because they would mail me the keys. Only to blame me in the end when I never received the keys, instead of any accountability regarding never receiving the keys. Not receiving the keys delayed the movers ability to unload which enevitably cost me more money. I simply ask that this be covered, but again the west Springfield office blamed me. The experience was less than pleasant. I have not experienced being blamed by a company before. “If you would have had a lock on it none of this would have happened.†So when you ask how was my experience , less than pleasing. Moving across states is tough enough without having to go through all this.
WHITNEY D.Good experience!
Daniel P.The Springfield office was difficult to work with and clearly did not have good communications with the driver who dropped off and picked up my boxes. They called me accusing me of loss and damage to the boxes and refusing to pick them up. This phone call was after the driver had been to my house, verified everything was In proper order with no damage or missing covers, and had taken the boxes away. The driver who dropped off and picked up my boxes was pleasant and professional. I also have an erroneous charge in my credit card that does not tie out with any receipts for this order. Customer service wait times are excessive and I have to fill out a claim for a charge that I was not contacted about, it just appeared and is likely a mistake someone made.
Catherine A.They gave us a clean reliable cargo van to move are stuff.I would do it again if I ever have to.
Cindy B.You guys are great.
Susan T.Drop off was east. Staff wasn't stellar, but didn't need much help.
Jeffrey S.Your 2 ubox centers at CT. & VA. are very fortunate to have the high caliber of employees working . A I have always had great experiences with your company. This last move emphasized the continuing dedication of your associates to excel. Keep up the great efforts. I know it's very difficult in today's employment environment to hire and retain the right people to fill these slots,and I don't envy any management in your centers to fulfill this task. Kudos!
James K.Pickup/drop off vey easy. No surprise charges Excellent choice of rentals.
dana K.I had an extremely negative U-Box experience. I have a current Customer Action File open and will be seeking a refund.
Masood M.I requested my trailer for 24hours thru customer service which I usually do but to my surprise when I got home my wife noticed that they only gave it to us for 21 hours. We needed that extra 3 hrs bc we paid for it plus we had to make a few trips to transport our belongings. Customer service was not able to help me bc they claimed that the trailer was already dispatched and there was nothing they could do. It is not fair or right to treat customers this way.
Carlos G.Nothing they are awesome as always
glenda S.I don't know what else could you do to improve the service because it was fantastic. Kudos to Mr. Jack specially who went way beyond to help me and my wife. No words to describe my gratitude to him. Moreover, all the staffs were great as well. Thanks again for having Mr. Jack at this great location.
WILNICK P.Easy, simple pick up. Clean newer van. Easy drop off. Friendly staff.
Louis P.Staff was wonderful when I checked in.
Tammie B.Easy Convenient Return
William M.Everything was perfect thank you
YASMINE C.Morgan was great. Good hire
gregory H.The communication and the follow through is horrendous. U-Haul is so hard to communicate with and rectify any issues that arise. I would not recommend using this carrier.
Brian B.They be calling you for money even after you put in. Your move out date and they were to process it within 48 and nope still nothing. 9 days later they call you for money and you had to tell them you put in a move out and sent pictures.
Leah C. | Overall ExperienceThe application wasn't very responsive and took a hour.
Scott S.Thank you everyone!
Teresa S.I have no complaints about the staff, cleanliness, and general maintenance of the space. Thank you. The limited nighttime hours, though, was a disappointment, and the key pass arrangement was confusing and bothersome. Some signage explaining rules was wrong making it hard to know "what to do and whom to call" after the office closed. Also the requirement to purchase a specific lock was petty, and the way staff (management) communicated that (blocking out my lock) was annoying.
MATTHEW J. | Overall ExperienceThe truck was in need of repair. When the gas pedal was pressed after complete stop, the truck had absolutely no power. This could cause an accident. The radio could not be heard because of the excessive noise with the windows up! Reserved a furniture dolly, none were available except for sale. There were no utility follies available on site as well. Had to rent an appliance dolly which was useless. I will never rent from this store again. Very dissatisfied!!!!
Marcella Z.More convenient, no hassle than I anticipated. First time using a storage facility.
Teresa Z. | First ImpressionsLady at the front desk was great!!! Great service!
JASON O.Dropped off overnight. Never had any interaction with anyone at the W. Springfield location.
Teresa S.Did not have what was reserved when arrived at location Had to seek out another location Did not have what was needed had to purchase additional items from uhaul
KIM L.El gerente es un grosero, me dieron un truck dañado y ellos pretendÃan que yo lo tenÃa que pagar no vallan a ese lugar
Miosoti F.Everything was very simple. Thank you
Steven H.When a customer orders something and pays for the equipment beforehand, that equipment should be available. Every time I've gone to this location, there was an issue. I'll never return.
michael R.Tell the counter help they are there to solve problems for the customer not to be a wall of NO.
Jerome N.I am extremely pleased with the service and the whole experience I am so glad I went this way thank you so much
Betty G.I was so impressed with your ubox delivery from Massachusetts and I Houston, Texas. Every pick-up and drop -off was on time. Nothing inside the Ubox was damaged or broken. Thank you so much! 珞
Patricia V.Much nicer than chicope3 store
DENISE C.Joe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.
josephine r. | First ImpressionsStaff was so friendly amd helpful!!!!
kaitlyn e. | First ImpressionsSuper nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it's been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crew
TANNER S. | Overall ExperienceStaff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..
sandra d. | Overall ExperienceThe new manager was very rude
maria V. | Overall ExperienceThe gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I've ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn't work. He's a great asset to your company
Bill G. | First ImpressionsMy main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.
MICHAEL M. | Overall ExperienceNever again!!!
Vivian S. | Overall ExperienceMuchas gracias, muy buen servicio ♥️♥️♥️♥️♥️
ana d. | Overall ExperienceWorst place to store
Eddie H. | Overall ExperienceNo complaints at all. Very satisfied.
nicole v. | Overall ExperienceThe only thing that bothered me was the fact that I had to go in the back as a senior alone.
celeste c. | Overall ExperienceI rented a truck and got a new storage unit fast and easy all in the same day!
Ashley B. | First ImpressionsMy only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.
Joe T. | Overall ExperienceConcerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.
Jennifer L. | Overall ExperienceNeed more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.
Leah C. | First ImpressionsGood employee work and customer service.
gloria l. | First ImpressionsClean secured space. Very convenient. Sorry to go but time to downsize. Gracias
Lori M. | Overall ExperienceThe unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month's rent from someone else, double dipping. This practice seems unfair to loyal customers.
Kellee D. | Overall ExperienceMuy buen servicio totalmente agradecido.
JUAN M. | Overall ExperienceFriendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!
Joe A. | First ImpressionsA bit to pricey
Damaris M. | First ImpressionsThe woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul
Paige J. | First ImpressionsFantastic facility! Great management!!!
Kirsten R. | First ImpressionsI will use the service again if i need to in the future...
Iris F. | Overall ExperienceI appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!
denesha c. | Overall ExperienceJoe was always very helpful.
Suzanne M. | Overall Experiencei ike the facility and have never had an issue there so i keep coming back when i need a storage unit.
JEFF J. | First ImpressionsMerry Christmas Thank you
Ana M. | Overall ExperienceJoe the manager was extremely helpful and very attentive to our needs.
Tom S. | Overall ExperienceJoe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!
barbara s. | First ImpressionsWhen i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.
michael f. | Overall ExperienceThe only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.
Tom c. | Overall ExperienceNo nonsense approach to helping customers
GREGORY H. | Overall ExperienceCuster service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.
Cheryl B. | Overall ExperienceExtremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!
Cheryl B. | First ImpressionsThanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍
peter r. | First ImpressionsReserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.
SEAN A. | First ImpressionsGreat staff very helpful. Lines move fast
James C. | Overall ExperienceVery clean and nice.
Karla M. | First ImpressionsManager and his assistant were extremely professional and courteous. ¡Gracias!
Corey L. | Overall ExperienceWonderful service. Good deal👍👍
Jose M. | First ImpressionsGreat experience
Natalie P. | Overall ExperienceOur only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.
ronald S. | Overall ExperienceA great facility. I will use your services again.
David B. | Overall ExperienceNo further comments
cynthia d. | First ImpressionsAwesome customer service
Denise V. | First ImpressionsCheck-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.
Shaun F. | First ImpressionsThe manager was very helpful, courteous and took the time to walk me through all the features of my storage unit
kent d. | First ImpressionsI was very impressed with the manager Joe. He was so kind, capable and helpful.
Caroline M. | First ImpressionsJoe was very patient and helpful!
Katy B. | First Impressionsmanager and employees very courteous and helpful..
Jay R. | First ImpressionsBueno
changmin j. | Overall Experienceif i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.
JEFF J. | Overall ExperienceDidn't go to the site - had items delivered. Very good job.
David M. | Overall ExperienceGet your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.
David D. | First ImpressionsVery clean, easy to access storage units and well lighted.
steve d. | Overall ExperienceThe staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.
karen r. | Overall ExperienceAfter 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?
john n. | Overall ExperienceThe staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional
NICOLE O. | Overall ExperienceGreat service.
luz c. | First Impressions