Customer Reviews for U-Haul Moving & Storage of West Side

7,899 reviews

101 63rd St   Des Moines, IA 50312

(515) 277-7202

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 277-7202

101 63rd St
Des Moines, IA 50312

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very impressed with the whole process

Phillips P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

TAMMY P.  |  Overall Experience 
Rating:
5.0

Start to finish everything went perfect.

ROSS P.  |  First Impressions 
Rating:
5.0

Everything was easy to use and navigate, the guy at the front desk was cool and very helpful, the location I went to will probably be the place I go to first if I need to move anything

Zack S. 
Rating:
5.0

Customer did not leave a comment.

randal P. 
Rating:
5.0

The general manager Gianni was so helpful when it came to me getting my stuff back after finding myself in some financial hardship. The thing that makes this location so amazing is people like him!

DeAnna C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful getting us set to proper size vehicle and it was a short in and out process

James K. 
Rating:
5.0

Customer did not leave a comment.

RICKY W. 
Rating:
2.0

It took 2 grumpy customer service agents 7 minutes to check me out- time that I had to pay for. They don't start the clock when they're done btw. They had no other customers, but I had to walk clear to the back 40, peel my own uhaul truck out of the line-up, get the frost off the windows, and waste 10 minutes additional time. The only nice n easy part of this is the gentleman I returned it to. He asked about the drive n cleanliness with a smile on his face. This was the hardest weekend of my life and at the very least, a person could use a smile when they walk in the door to your establishment. You never know what they're going through.

Justina S. 
Rating:
5.0

Have more than one person working to reduce customer wait time. This is needed in particular because the typical transaction time to completion is much longer than in other types of business.

phillip M. 
Rating:
5.0

The woman working the desk was informed, kind and provides excellent customer service.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
5.0

Customer did not leave a comment.

Sadie J. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

No waiting, they jumped on it and quick hook up.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Breon M. 
Rating:
5.0

Our rental experience for storage was perfect!!! Beautiful safe facility!

CONSTANCE D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alvina D.  |  Online Move In 
Rating:
5.0

GREAT CUSTONER SERVICE FROM GIANNI ON THE PICKUP AND DROP OFF OF THE TRAILER!!

Galen T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
4.0

Everything went well; excellent customer service. We had a little confusion dropping off the trailer after hours. We weren't 100% sure where to leave the trailer.

Matthew W. 
Rating:
4.0

Customer did not leave a comment.

RODD M. 
Rating:
5.0

Will be using it v again soon, & transfer my stuff to your storage.

Linda T.  |  First Impressions 
Rating:
5.0

Excelent!!!

Pablo C. 
Rating:
4.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

The facility is clean and organized. The staff’s customer service is exceptional! Would highly recommend

Darlene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

The service was great!

Anthony C. 
Rating:
5.0

Love this U-Haul…they are fabulous!

ANGELA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
5.0

Customer did not leave a comment.

Wilson S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Easy as pie

john f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

VICKIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

Customer did not leave a comment.

Becky A. 
Rating:
5.0

The gentleman that checked us out and got us rolling was great. Did a great job and we were thankful for his assistance.

Adam D. 
Rating:
5.0

I was so surprised at the covience if pulling unloading lots of carts clean facilities

PATRICK T.  |  First Impressions 
Rating:
5.0

Amanda was fantastic!

Allan C. 
Rating:
5.0

Customer service was great!

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

ZEWUDE K. 
Rating:
5.0

Amanda the employee who waited on me was knowledgeable, pleasant and very helpful. We used the facility today and it was easy, clean, and secure. Thanks you!

pat H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Great customer service. Very kind and helpful.

Michael N. 
Rating:
5.0

Great customer service and support

Tushar A. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Eleanor P. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS B. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
3.0

Drop-off location was way out of my way. U-Haul made me drop off my rental at this location due to the fact the location close to my residence had no yard room to accept the truck. Why is that a customer problem? When it came time to check in I had to ask the clerk for a paid receipt otherwise I would not have received one. Personnel while friendly, could be a lot more welcoming. Try to smile? Customer Service at the (515) area code was extremely rude on Friday when I called to get my drop off location changed. I have rented from U-Haul four times in the past year. This is the last time I do any business with U-Haul. I would not recommend U-Haul to anyone. Time to try your competition.

ted B. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

The woman at the counter who checked out the vehicle for me was prompt, professional, very helpful and understanding and friendly. This is the first time I've checked out a truck at the new facility and it's much roomier and maneuverable.

Eric W. 
Rating:
5.0

Amanda twas a JOY ... what dedication she has towards doing the right thing / assisting.

christopher M. 
Rating:
5.0

Gianni was so helpful, and while I was there renting the unit, two other people came in to return their rental trucks. Both of them thanked him over and over for his help. He must be good at training people, too, because a worker, Skylar, gave me good information when I was looking at the grounds. I asked him a couple of questions before I even got to the door, and he was very willing to help.

MARILYNN W.  |  First Impressions 
Rating:
3.0

Disclose the terms of the contract. It is almost a bad customer scheme…

Mustafa S. 
Rating:
5.0

Best customer service I've ever had at a UHaul

Mary M. 
Rating:
5.0

This storage facility was excellent and the staff were over the top helpful and nice.

Kimberly T.  |  Overall Experience 
Rating:
3.0

It took forever to do the paperwork, find a place to return the trailer and hook it up. I was told that I could rent in advance for an extra day as a back up if I needed it which I did. I didn't need it, but you people wouldn't refund the additional day's rent that I paid. I still expect to get my money back. This was my 1st time renting from you and I feel taken advantage of. The clerks were polite. Kim Hiscox

Kim H. 
Rating:
4.0

Truck was clean and worked as needed, but a lot of dents/damage that was not marked on the truck and the covering was peeling so my concern was possibly getting charged for damage I did not cause since previous damage was not logged correctly. Not saying this reflects on the location I rented from but maybe a truck that needs to be put out of rotation.

Kyle K. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Wouldn't change a thing It was a pleasant experience very professional Thank You

Dirk P. 
Rating:
5.0

We changed our delivery time 3 x and then we're very understanding. Very nice customer service at the beginning and at Check in

Audrene H. 
Rating:
5.0

Thank you for a quick and easy process. It DOES help to pre-register on-line.

Joel O. 
Rating:
5.0

Customer did not leave a comment.

zariatou G. 
Rating:
5.0

read previous review

David B. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

The worker was very friendly and helpful. The trailer had a funny smell, he agreed and moped it out for me and then put down 2 blankets to soak up any remaining moisture. He told me the lights were just fixed and then when I returned it said one set of lights were out again and would need to be checked and fixed. A good experience.

KATHLEEN A. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
3.0

I was two hours late returning my trailer and they charged me another $40 which I thought was ridiculous. Other than that it was fine.

Jarrod M.  |  Online Move In 
Rating:
5.0

Very easy to reserve, pick up and return.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Great service again!

Jeremy W. 
Rating:
5.0

The return app did not work for me, and the other person returning a truck at the same time.

Elizabeth H. 
Rating:
5.0

As stated above about gas gauge at return.

Marjorie S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E.  |  First Impressions 
Rating:
4.0

Kinda expensive.

Elicia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Quick and efficient service.

KEVIN D. 
Rating:
5.0

Very helpful and accommodating when checking in my equipment and very patient and understanding as I explained the problems with my truck rental.

Ed T. 
Rating:
5.0

The staff was super friendly and very accommodating!

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Luke K.  |  First Impressions 
Rating:
5.0

You have a convenient location for me on 63rd St. in Des Moines, Iowa. I can't imagine my experience going any smoother. The drop off after hours is A must, I never know how long it's going to take to move someone. Perhaps someday I will actually get to rent a U-Haul from you for myself. Evidently my friends and family don't have the time or money to do these moving's by themselves. For me, I'm not sure what you can do to make my experience better. Thank you so much. U-Haul seems to always be there when I need them.(when my family and friends need them.LOL)

timothy S. 
Rating:
5.0

Customer did not leave a comment.

JACKELINE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy m.  |  Overall Experience 
Rating:
5.0

Terry was great to work with, kind, considerate, and a huge help.

Brandi J. 
Rating:
3.0

Staff was rude and unprofessional. She was unwilling to help.

Hassan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

Customer did not leave a comment.

JASON J.  |  Overall Experience 
Rating:
5.0

Nothing great experience Thank you

Robert D. 
Rating:
4.0

Had to track down help....no one inside the building

ANDY R. 
Rating:
3.0

I called in with issues of the trailer brakes locking up and they couldn't help; returned it because I literally couldn't back up a driveway and still got charged full price.

Kevin M. 
Rating:
5.0

Brand new building nothing needs improved. 100

mitch B. 
Rating:
4.0

Customer did not leave a comment.

Joshua N. 
Rating:
4.0

Customer did not leave a comment.

Rich B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

Super friendly and helpful guy at drop off

Ellen F. 
Rating:
2.0

😞

BILLIE R. 
Rating:
2.0

This was my first time using this location and when I returned to vehicle I returned it clean but they overcharged me a cleaning fee of $16 when I knew I checked and see if everything was clean I should have not got charged for that and when I explained to them they wouldn't reimburse me it back, the cup holder in the truck was broke the whole time we couldn't put any drinks in the cup holder where to hold them in our hands while we drive and we were driving long distance by the way which was a big deal since we were driving a long distance you don't realize how important cup holders are in two year a vehicle for a certain amount of time so that sucked about it, also I booked my vehicle online weeks prior to me picking it up and they didn't even have the keys in the lock box I had to book it online and then go inside and get my keys and there was a line of people in there which I had to wait for a period of time which I could have been spending on moving.

BILLIE R. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

philemon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philemon B. 
Rating:
5.0

Gianna, the store manager, is efficient and professional. The facility is conveniently located, nice and new, and spacious enough that it is not congested even though busy. This is my go-to solution for local logistics.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

DELBERT F. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO P.  |  First Impressions 
Rating:
5.0

Always kind, helpful, personable and professional in the delivery of service.

VICKY L. 
Rating:
3.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Giovanni has a great team and they all provided exceptional customer service on every visit! Will definitely use again if needed

Tess A.  |  Overall Experience 
Rating:
5.0

The staff was wonderful

AMANDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsie C.  |  Online Move In 
Rating:
5.0

Overall the manager at this location was the best part of my experience with Uhaul. I wanna say his name was Giovanni but I don’t remember. Anyways he’s a young dude and for the past three years this dude has been nothing but the best!!!!!

Maciej H.  |  Overall Experience 
Rating:
3.0

I was happy with the unit, but my experience with the staff was not a good experience at all. Upon moving in, the guy and gal at the desk were not helpful at all. They acted like I was bothering them while asking for help and at one point even ripped my phone out of my hands to see the app screen. Then upon moving out, I had lost my key and didn't know what the options were. The guy LITERALLY laughed at me on the phone and told me to get a locksmith in an extremely condescending tone. I didn't know! I had never rented a space before. While there and needing some help, no one was to be found. One employee was having a domestic dispute with a girl in the parking lot loudly with cussing and everything. I was happy with the security and cleanliness of the building though

Crystal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather j.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G.  |  First Impressions 
Rating:
5.0

All of the team members as this location were knowledgeable, helpful, and respectful.

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAnna C.  |  Online Move In 
Rating:
5.0

Very clean & easy to access! I loved being able to set up online & then come in when I was available.

Colette I.  |  Online Move In 
Rating:
4.0

main reason for no is that when I did remote check in, I got the access code. However, the information didn't clarify that there were 2 places I needed to enter the code, causing initial confusion and minor frustration. Fortunately, staff was very helpful and clarified this element quickly once prompted.

alexander d.  |  Online Move In 
Rating:
5.0

Great young man working. Keep an eye on him he’s got real potential.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sela D.  |  Overall Experience 
Rating:
5.0

Awesome time storing my stuff here. Kind staff and very helpful!

JUSTIN L.  |  Overall Experience 
Rating:
5.0

Great experience here. Thank you all so much!!

JUSTIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE S.  |  Overall Experience 
Rating:
2.0

I don't know any answers to these questions because my move in is tomorrow. I'm only submitting this because I have been getting one text every hour badgering me to submit the survey. I think it was a good online experience, but its ridiculous to harass me into submitting a survey the day before I'm even supposed to check in.

Dorothy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sadie J.  |  Online Move In 
Rating:
5.0

Creo que deberían ser todos los storage así como este de seguros y con alarmas 10 de 10 en cuanto a la eficiencia y seguridad 👍

ANGEL A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillis M.  |  First Impressions 
Rating:
5.0

All good- people helpful,

CAROL B.  |  First Impressions 
Rating:
5.0

Thank you so much for your help when I am under so much stress at this time. Linda

LINDA H.  |  First Impressions 
Rating:
5.0

Excellent and great experience

Tara R.  |  First Impressions 
Rating:
2.0

Staff was not friendly at all. Acted like I was a nuisance for asking questions. Couldn't find our unit and had no one to ask.

Crystal M.  |  Online Move In 
Rating:
5.0

the one month free with a one-way trailer is amazing!

Sela D.  |  Online Move In 
Rating:
5.0

clean - actually impressively clean. The front staff lady was very kind too. Loved this experience.

JUSTIN L.  |  First Impressions 
Rating:
5.0

Thanks

Kenneth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE S.  |  First Impressions 
Rating:
5.0

Had to visit the store for the lock other wise very easy process.

April D.  |  Online Move In 
Rating:
5.0

Gianni was a huge help. Great customer service.

Crystal T.  |  Overall Experience 
Rating:
3.0

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie P.  |  Overall Experience 
No reviews have been submitted for this location.

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