The truck I rented was absolutely disgusting. Beyond disgusting. There were roaches. The smell was something I can't even describe. I cleaned the truck. Nothing worked. It's was so bad. I really can't explain how bad it actually was.Ingrid R.
Customer Reviews for U-Haul Moving & Storage of West Pensacola
Pensacola, FL 32506
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Matthew is an exceptional asset to uhaul.CHRISTINE C.
El cliente no dejó un comentario.brain L.
Safe yourself a headache and use UHaul!!Debbie H.
El cliente no dejó un comentario.Stephen G.
Make sure the the maintenance on the truck has been repaired.SHIRLIE M.
El cliente no dejó un comentario.Luke J. | Overall Experience
El cliente no dejó un comentario.DeAngelo W.
El cliente no dejó un comentario.Fred T.
El cliente no dejó un comentario.kyle S.
Everybody there was greatHARRY S.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Leigh T.
I was charged $21 extra when the dolly we rented was returned the same dayJaquay N.
El cliente no dejó un comentario.Everett P.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.Rhonda P.
El cliente no dejó un comentario.Jacquena C. | Overall Experience
Local team was excellent! Corporate needs to assist crew is setup for success, rigs without chained locks attached to doors.Mark M.
El cliente no dejó un comentario.HENRY A. | Overall Experience
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Bryant J.
El cliente no dejó un comentario.Nicole C.
El cliente no dejó un comentario.JUANITA I.
No changes needed staff was very proficient and provided excellent customer service. Unfortunately I did not get their names but both gentlemen were very professional.Henry A.
El cliente no dejó un comentario.RODRIGO P. | First Impressions
El cliente no dejó un comentario.Jamie J.
El cliente no dejó un comentario.Douglas E.
All went well except the delivery of the boxes. I had to pay an additional $620 to get the boxes delivered at my new location. Should have been included in the initial pricing.Tom B.
El cliente no dejó un comentario.Stephanie R.
El cliente no dejó un comentario.Richard D.
No dolly was available for rent, despite having reserved an appliance dolly. There were dollys available for purchase but felt much like a bait and switch. We were moving appliances and furniture so it is an understatement to say that we were disappointed that our reservation did not entirely fulfill our intended needs. We did not purchase a dolly either. Rather, we were fortunate enough that a neighbor had one that we were able to borrow at the last minute.Susan S.
El cliente no dejó un comentario.Donna C.
El cliente no dejó un comentario.romona s. | First Impressions
Excellent customer service and equipment support. Mikhail does a superb job, always with a smile and upmost respect. Without a doubt, this young man is a shining example of what Uhaul wants in it's employees.Barry F.
El cliente no dejó un comentario.Jennifer Y.
Excellent customer service Quick efficient return of trailer emailed me receipt On my way in 10 minutes!! ThankfulMICHAEL H.
El cliente no dejó un comentario.Damon D.
Mikhail was great. He made my visit very enjoyableTina S.
THANKS 👍Ernest h. | Overall Experience
El cliente no dejó un comentario.YOLANDA S.
El cliente no dejó un comentario.Alana S. | First Impressions
El cliente no dejó un comentario.SERGIO O.
El cliente no dejó un comentario.Randy T.
El cliente no dejó un comentario.charles b. | Overall Experience
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.Nicholas V.
I had an outside storage unit. All my items were damaged and mildewed. I wasted money carrying this unit for nearly two years.sakeria j. | Overall Experience
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.coy P.
El cliente no dejó un comentario.Patricia G.
El cliente no dejó un comentario.Patrick K.
The ramp on our Uhaul was crooked and also appeared to be taken off possibly a smaller size uhaul and adapted poorly to our 26' truck. The ramp was too short to reach the ground and also at about a 90Â° angle so we couldn't even use it. We wasted money on furniture dollies that couldn't be used due to the ramp not working properly. I will never use this location again or recommend it.Athena Y.
El cliente no dejó un comentario.Robert I.
The staff was very helpful. Appreciate the use of the carts. Made the move-in process a lot faster and easier.KIMBERLY LYNN F. | First Impressions
Thanks to Trent for great serviceRichard W. | First Impressions
Upgrade your truck's, they are old trucks.SHIRLIE M.
The trailer had to have dirt swept out before I could use it. However, the last two or three trailers were clean.Glenn B.
Gentleman who helped me was outstanding,,should be more people like him in this world,thank youAnthony Z. | First Impressions
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.Howard M.
Nice personnel. Very quick and easy drop off.Stephen W.
El cliente no dejó un comentario.Ruben D.
Always great service! Can't overstate how fast I am always taken care of!JAMES H.
The associate who handled my return was very personable but he forgot to log my return. I received a call later because it was thought that I hadn't returned the equipment. Everything worked out fine but it could have been a headache.Arnold Jaime G.
The checkout procedure was long and inconvenientSeth C.
There is another U-Haul location on mobile highway no more than a couple of miles away, another customer and myself went to the wrong location.i can imagine this happens often, peekaboos make a note on the website to lead customers to the right one.SERGIO D.
El cliente no dejó un comentario.Edward H. | Overall Experience
El cliente no dejó un comentario.Alvaro C.
Please work with customer agents on professionalism and company knowledgeHeather H.
we originally ordered 2 U Boxes which were supposed to come with 24 pads in each. one box had 18 pads in it, the other had none. luckily we managed to fit everything into one box and got it done with the 18 pads. excellent experience otherwiseHoward L.
El cliente no dejó un comentario.Edward G.
El cliente no dejó un comentario.sacino I.
El cliente no dejó un comentario.Linda O.
El cliente no dejó un comentario.Jodi T.
El cliente no dejó un comentario.Randy H.
El cliente no dejó un comentario.Beverly C.
El cliente no dejó un comentario.Peter P.
Trent was amazing! A huge help with the equipment return, very flexible, and super nice!Scott S.
I have nothing but good things to say about the young man that checked in my rental! As with the pick up location, he was friendly, efficient and the lot he was working on was very clean and organized. He was so helpful and made my check in a breeze! Thanks again for employing an awesome employee!Ina W.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.KENNETH L.
The vehicle I reserved was not available. I asked about the $50 reservation guarantee and the attendant said he didn't know what I was talking about. They did offer me a larger vehicle($39) at the same rate as the original vehicle($29) reservation but I was not credited the $50.michael R.
Great people HelpfulGloria R. | Overall Experience
The truck was disgustingly dirty, it looks like somebody spilled a thick chocolaty substance on the dashboard, middle seat, passenger seat and passenger floorTheresa G.
Make sure to check in all items rented.Meike M.
El cliente no dejó un comentario.Paul W.
The gentleman who helped me was courteous, professional, and competent. He was pleasant and respectful. Terrific experience.ELIZABETH M.
El cliente no dejó un comentario.Chandra B.
Associates worked quick. Return was easy!ISRAELLE N.
El cliente no dejó un comentario.ulysses M.
El cliente no dejó un comentario.Davon H.
This is a great location for our Uhaul needs. The staff is always friendly and efficient.Jared S.
The trailer swayed back and forth for 1200 miles. Top speed 49 mph. Very unhappy.CHARLES E.
Awesome experience!!Theodore M.
El cliente no dejó un comentario.Jack B.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.William M.
I made my reservation online on Thursday, 19 May. Friday, I called the store and asked if the trailer I wanted would be at this location. I did this because the last time rented a truck, I arrived at the location only to be told my reservation had been transferred to another store 20 minutes away. The representative told me would not and I would need to visit a different store to get the trailer. Good thing I called, right? No, I went to this other store only to be told that I needed to go elsewhere. Neither time, was an email sent or a text message sent. But wait, there's more. Read the drop-off comment.Dean H.
Customers should communicate better with the store to return their truck on timeVICTOR M.
El cliente no dejó un comentario.WONDER P.
El cliente no dejó un comentario.Tom C.
I cannot remember the guys name that checked me in but he was absolutely wonderful. He has red hair. I would recommend us U-Haul to everybody.ANDREA E.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.ZACHARY S.
El cliente no dejó un comentario.dustin G.
The Uhaul self-serve return website was inoperative this past Saturday night. I have rented the same trailer type a dozen times over the past year and completed self-serve return multiple times successfully, but this past Saturday night the Uhaul self-serve return web site didn't work despite multiple attempts. I left the trailer at Uhaul and took additional pictures. I called the Uhaul phone number, voice said over 1 hour wait, I waited about 45 minutes then hung up. Maybe it was a web site glitch and a lot of calls on a Saturday night.Paul M.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.emerson B.
There was a issue with the gas refill was told I would be appropriately discounted and when I went to finish the transaction there was no discount and when I asked about it again was told by the attendant that told me it would be taken care of said there was nothing he could do. So I guess he talks out of both sides of his mouth Let's see what y'all do to try to fix itTHOMAS B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Joseph f. | Overall Experience
Despite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.Justice P. | Overall Experience
The lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company againLAVONDRA V. | Overall Experience
El cliente no dejó un comentario.Carolyn G. | Overall Experience
24 Hours open!!helen k. | First Impressions
El cliente no dejó un comentario.Licia M. | Overall Experience
Not happy because you refuse give me half refund back because I paid February 25th I paid $61.40 it even not full month. Please send me half refund thank youAudrey B. | Overall Experience
Nice facilityangelia g. | First Impressions
El cliente no dejó un comentario.charles b. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.CHARLES L. | Overall Experience
El cliente no dejó un comentario.ANTHONY W. | First Impressions
Nice facilityDERICK M. | Overall Experience
My favorite facilityAngela C. | First Impressions
El cliente no dejó un comentario.mike r. | First Impressions
Nice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.Etheldra S. | Overall Experience
Found water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as wellFrank K. | Overall Experience
Staff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100% on target for customer first service. HenryHENRY A. | First Impressions
Everyone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.Lyne V. | Overall Experience
Accommendating and Flexible Worked w meKeith w. | Overall Experience
The staff was wonderful I will definitely recommend you guys.Takivia G. | Overall Experience
El cliente no dejó un comentario.CHARLENE H. | Overall Experience
You guys were great.i just only needed something temporary for my move or else I would have stayed.Matthew M. | Overall Experience
Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.Jennifer S. | Overall Experience
I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you againBreanna W. | Overall Experience
Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.Shaneka M. | Overall Experience
very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...Lisa O. | Overall Experience
And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellentrichard v. | Overall Experience
It was greatShanya B. | Overall Experience
El cliente no dejó un comentario.Brian F. | Overall Experience
El cliente no dejó un comentario.Tamara C. | Overall Experience
El cliente no dejó un comentario.Willie E. | Overall Experience
The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.DONNA C. | First Impressions
El cliente no dejó un comentario.Debra E. | First Impressions
I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3.0 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.HAZEL B. | Overall Experience
El cliente no dejó un comentario.Travis E. | Overall Experience
Thanks for anythingjose g. | Overall Experience
You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.RICHARD F. | Overall Experience
El cliente no dejó un comentario.Leon W. | Overall Experience
El cliente no dejó un comentario.Max K. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.BRENDA G. | Overall Experience
El cliente no dejó un comentario.carlos s. | Overall Experience
El cliente no dejó un comentario.anna h. | Overall Experience
Everyone was helpfulLaura S. | Overall Experience
Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.Al G. | Overall Experience
They changed looked with no permission…. It was bad serviceHARRY D. | Overall Experience
The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.Shannon T. | Overall Experience
El cliente no dejó un comentario.Carmen S. | First Impressions
Need better Lighting and a fence for securityDOUG S. | Overall Experience
El cliente no dejó un comentario.amanda m. | First Impressions
El cliente no dejó un comentario.NICHOLAS N. | First Impressions
I have already spoke with Justin about my experienceJayne J. | Overall Experience
Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch widerRICHARD F. | First Impressions
El cliente no dejó un comentario.thomas c. | First Impressions
El cliente no dejó un comentario.Julius H. | Overall Experience
The storage unit fitted our needs until we got settled in our new place in Saint AugustineDALE R. | Overall Experience
El cliente no dejó un comentario.Carol P. | First Impressions
The owner and employees were so friendly, patient s d helpful.FELISHA J. | First Impressions
El cliente no dejó un comentario.Sherita M. | First Impressions
Facility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.Clifton J. | Overall Experience
El cliente no dejó un comentario.Shykerria L. | Overall Experience
The facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.nancy m. | Overall Experience
All of my belongings were left molded.gabrielle d. | Overall Experience
El cliente no dejó un comentario.virginia b. | First Impressions
You really need to have access to a dumpster or trash will continue to pile up at the door.Judy C. | Overall Experience
Wonderful experiencePATTY A W. | Overall Experience
Garage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back intodaniel l. | Overall Experience
Reserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of itDean G. | Overall Experience
El cliente no dejó un comentario.johnnessa e. | First Impressions
El cliente no dejó un comentario.Lenora W. | Overall Experience
Kudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.SARAH I. | First Impressions
The bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.CURTIS S. | First Impressions
I would rent from yall again of i needed too thanks for everythingVictor P. | Overall Experience
It took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.Val I. | First Impressions
The guy I worked with was really nice and informative! I was very pleased with the customer service!Shykerria L. | First Impressions
El cliente no dejó un comentario.JANICE L. | Overall Experience
El cliente no dejó un comentario.stacy n. | First Impressions
Nicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.Charles M. | Overall Experience
El cliente no dejó un comentario.Joey M. | Overall Experience
El cliente no dejó un comentario.Debra S. | First Impressions
Had my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn't very happy spent 125 on extermination. So wouldn't use againMark M. | Overall Experience
El cliente no dejó un comentario.NADINE S. | First Impressions
The two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .willi h. | Overall Experience
El cliente no dejó un comentario.Cesar S. | Overall Experience
El cliente no dejó un comentario.jewel E. | Overall Experience
El cliente no dejó un comentario.Kenneth W. | Overall Experience
El cliente no dejó un comentario.Nancy S. | Overall Experience
I had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this locationDean G. | First Impressions
Best facility I have used in Pensacola. Will use again.Angela C. | Overall Experience
I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!Wendy J. | First Impressions
Manager went out of his way to help resolve problems we were having with another storage place.debra c. | First Impressions
I would have acces hours longer for those of needing more time..Roger C. | First Impressions
We will use Uhaul services againruedalph h. | Overall Experience
El cliente no dejó un comentario.ava l. | Overall Experience
El cliente no dejó un comentario.Lenora W. | First Impressions
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.RICHARD C. | Overall Experience
Staff was incredibly friendly and helpfulBrian S. | First Impressions
Thank you I appreciated to use the storage for a yearAudrey d B. | Overall Experience
El cliente no dejó un comentario.jewel E. | First Impressions
El cliente no dejó un comentario.Angela R. | First Impressions
Workers very friendly and helpfulPATTY A W. | First Impressions
El cliente no dejó un comentario.GARY G. | First Impressions