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LEROY SCustomer Reviews for U-Haul Moving & Storage of West Pensacola
Testimonials From Recent Customers
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The truck smelled like a stale ashtray. I had to keep the windows rolled down. Running the AC made the smell worse.
BRENDA JThere was only one truck available in the size we needed. The staff was easy to deal with and very helpful and timely. That one truck had a damaged passenger-side mirror, but we managed well -- we were grateful to get that last one!
STANLEY GAll went as was expected.
STEVEN PI had an appointment scheduled and arrived on time. When I got up to the clerk, who happened to be the mechanic, he checked me in and said it would take longer than 2.5 hours as he quoted because they "were busy". I then took a seat and he proceeded to help customers in line, along with three other staff members. When I asked him a half hour later when he would begin my vehicle he said as soon as the line was gone. Once he began, the install took 3.5 hours, meaning I was in the store for 4.5 hours total. It was ridiculous to wait that long to begin when I had an appointment scheduled three weeks ahead of time and there was plenty of additional staff. And he gave no updates as to why it took so long after he began. Poor customer service.
Meghan MI had a perfect experience
Tony HBoth guys were great. The younger of the two showed me the space I'd be moving into before walking to it. The back-up to the garage made moving very easy. Once there, it took the hour I'd calculated (instead of the two hours because of the problem with 12th Avenue space.
Graeme SNeed a better way for replacing gas we used because the gas needle wasn’t moving I put $70 back in which was half a tank and I only used a quarter of tank So U-Haul got about $30 extra gas which then should of credit me back mile used due to gas tank not showing how much gas I was putting in.
VALRIE JThey knew there job and were very helpful
SCOTT BMonthly storage rate for unit is/ was too expensive.
Kenneth L | Overall ExperienceI considered it a very pleasant experience. Great customer service. And pleasant employees. Will definitely go with your company again.
LEZLIE L | First ImpressionsMy recommendation is to always go to a U-Haul dealer. My first reservation was at a subcontractor location and they did not even have the reservation ready for me. I couldn't get a hold of anyone! I called the U-Haul number and the guy set me up with the local U-Haul place, I was able to get a truck. He apologize for the inconvenience and gave me additional mileage! My return location was also at a U-Haul dealership and they were great! Easy in and out.
JONATHAN WMikael and Matt were great help, thoughtful and respectful. Great experience
STANLEY DKeep up the good work!
EARL CVery uneventful truck return. All went well, no additional costs, easy transaction.
DENIS PNever received blankets or hand truck, nor was I refunded when asked. Bad customer service. Will use Budget next time.
REBECCA LMichael was a superstar! Very nice well manners and very respectful. I had to cancel my reservation and switch to another option and he was not hesitant and flew right through the process. This young man made my day and deserves to be recognized.
JOHN LEmployees parked in loading zone with exception of one spot. Took extra time to unload
bill h | First ImpressionsKept raising the monthly rental rates. Twice in one year.
ALESSA F | Overall ExperienceI left because I couldn't afford the unit because my job expired thank you.
EDWARD W | Overall ExperienceI paid the night before so I could pickup before location opened the next morning. Upon arriving and getting into rental. Tire pressures were extremely off. One tire at 23 other at 69. Van was dirty. Nail in tire. Unable to reach support and rental rep said he couldn't help til they actually opened. This created a huge delay in my job and I was late to appointments. My job performance was diminished from this. No way I could drive off with nail in tire and air balance so off. Road side assistance or not. Van could have been at least clean.
KAREN BProfessional and helpful put us to rest about the drop off location. Great people.
GARY LMikail (spelling?) was amazing. He made everything easy and helped me through a very difficult transition. He's a definite asset to your business. Please be sure to recognize him as such. I'm also very pleased with the facility and will absolutely utilize your services again should they ever become necessary. 10/10 will recommend.
Deanna S | Overall ExperienceStaff very helpful when my lock got stuck!
Emily H | Overall ExperienceExcellent help.
Reed MEverything was great
TARUS WAll was excellent,
LOUIS RYou made a difficult day for me much easier. I booked a 15' truck on the app at 9 am for the closest location. Decided I could probably get away with a 10' if it meant I could get things going earlier. I went to 2817 north ace blvd and the guys working there were friendly and helped me out with the same size truck at a different location 3 miles away. The gents at 4211 mobile highway are a class outfit, fella behind the desk already had my transfer info before I got there and made things easy. The young man working the trucks has a massive brain and will probably be CEO. You've got a customer for life
IAIN MThe guy at the front desk drew me a map had me zig zagging all over the facility when it could of been easier then had me back and forth cause I couldn't get the door open there was a zip tie on it I feel like he was messing with me it was just a little frustrating
Jessica R | Online Move InProbably at least having gas in the rental truck beforehand so that customers don’t have to worry about getting gas.
Ivy SI couldn't have asked for any better help than they gave me. They were always right there to accommodate me.
RACHEL GEquipment was fine, staff was friendly and we had no issues. The check engine light came on at the end of the drive.
Jordan-Reginald JTop notch...no suggestions
MARY LThis was not the assigned drop off as I had originally planned. I was redirected to Sorrento Rd 18 miles out of the way. Location was closed and access was blocked once you pulled up?! I had to back out into a major Highway which was very dangerous. I was able to get to my previously desired location on Mobile highway, another @20 miles away. This was a very good location with assisting personnel. As in the past, it's easier to rent from U-haul than to return equipment!!!!
ANDREW MNothing gentleman was very helpful and nice.
GREGORY HWas charged for a wrong drop off. I had arranged a reservation via phone. And somehow the drop location was set to over 3 hours from the destination.
Erica LOver 12 months with 1 unit but 24 on another and over 3 years up to 5 units, all safe, clean and temperature controlled. I say excellent.
Tim c | Overall ExperienceEverything was wonderful! Staff was very friendly.. almost seemed too easy. ¡Gracias!
Kristy LThere were roaches in our stuff when we first arrived it was clean and smelled well. Upon leaving we had live roaches coming out of our stuff and a strange smell inside our unit. Other than that it was a good experience was able to move in and out with no issues
Tomeka R | Overall ExperienceThese employees gave us a week to pay this bill. My mouth dropped when he told me how much it was!!
VAUGHAN PAaron was the person I delt with. He went over everything to me up front and explained it all. They had the truck and pads, hand dollies all ready for me. Was very fast service. I had problems getting into my new home and had to extend my rental several times, Aaron was helpful and made each change. When I finally got moved in and returned my truck, he went over my bill and explained everything to my understanding - very professional and knows his business!!!!
Karl MVery great serve and a great move. From Pensacola Florida to Lexington Kentucky. Equipment was great no problems at all and also love all the room in the front of the Uhaul.
stepnaie sWas told it would take 2 hours at the longest and it took 3.5 hours and we waited the whole time so that kinda stunk. But otherwise everyone was friendly and it seems like they did a good job.
Tony AMichael was polite and very helpful.
EILEEN DEveryone was great
JAMES C¡Gracias!
Jack JLoved how large the facility and parking lot is. Made it super easy to get in and out. The staff is real and professional. No fluff and get you exactly what you need.
Michael RNo problems. Reservation was fullfilled without any problems
Jacob RThis place is used only for U-Hauls and U-Haul storage and I love that part about it. They picked up the phone quickly and were able to answer all of my questions. We explained and proved that the truck was absolutely filthy and mistreated before we got it and they were very apologetic. The area surrounding this location felt pretty sketchy to me but I felt safe on the property.
Emily PContinue doing what you are doing and future customers will patronize your services.
Lawrence WGreat with customer needs.
Edgar HGreat overall experience!!!
Maureen AEverything worked very well. Thanks to your team
Steve DAfter hours drop off Only problem is that the UHaul app is BAD! Hangs up repeatedly! Whether making reservation or checking in a rental….would not let me do pics of cleanliness, got STUCK…went back in and too late. Survey sucks too! Will not accept N/A despite it being and option. Never met anyone at either location, would not accept N/A for helpfulness. So I said no.
Paul GThe man at the desk showed me I had to pay 2,119 up front he told me to call the boss .He gave the bosses number and I called him Left a message When I went back the man at the desk corrected himself and I only had to pay 76.dollars to get the u box delivered to my residence . It was late getting here in Va. Pick up on time Plus the classy Movers damaged my cedar chest .The latch is broken . I called them and he just told me to call you Uhaul.He didn't even apologize for it.
Barbara HThe staff was very welcoming and fast; we were in and out in less than ten minutes. We were impressed with the great service and friendliness. The place was clean and very organized.
Eustace BThis was the second time in row that faulty u haul equipment left me on the side of the road. I reached out and a manager of a location that didn't provide the equipment but that it was booked through refunded my rental fee but inquiry to u haul its self about the over all issue was completely ignored. You have 100% lost a customer. I would rather pay double to use someone else than ever rent from u haul again.
Paul SThey were very professional! Thank you for making my move from Illinois to Pensacola earlier!.
Lucille SAll went well
Michael FReturn the deposit that was made
Taylor JFastest and most professional staff. GM
GERALD MHorrible experience. First, they gave me a truck with barely a quarter tank of gas. I thought truck was going to break down while driving because of mechanical issues.Seat belt did not work. Moving help from your website never showed up. It was absolutely terrible.
Regina BThe noise level inside the truck was very load. Well above uncomfortable the entire trip. Something should be done to quiet the winging exhaust etc
dean aThe air conditioning didn't work, and I almost had a heat stroke during my 5 hour drive. I was ill for 3 days. I would suggest that the vehicles are inspected and in top running condition. I did not get what I paid for. I will definitely use another company next time.
Deborah CThank you for being close too 👍
diana s | First Impressionsthis place is awesome
jessica m | Overall ExperienceWell done
douglas w | First ImpressionsImpressed with the drive-in feature and added security. These 2 components made me feel more comfortable with my choosing U-Haul and the location.
Marcus R | First Impressionsnot an accident, fuckers
MATTHEW T | Overall ExperienceEveryone was very accommodating and friendly! Staff was helpful and any issues that occurred were rectified quickly and professionally .
LANIE K | First ImpressionsVery easy online process. Staff was very helpful when I was looking for my unit and helping me access my unit for the first time.
Kari B | Online Move InMy experience was great! Thanks
REGINA G | Overall ExperienceExcellent Staff! Everyone's very helpful and pleasant! Thank you very much!
Crystal T | Overall ExperienceI rented before and rent again and let others know about them as well.
Sharon C | First ImpressionsKeep up the good work
Gary D | Overall ExperienceVery nice and very helpful and gave good insight
debra d | First ImpressionsGracias
Kenneth G | Overall ExperienceI had my things in storage for probably 3 years if not longer. When I had tough times and ran behind on my payment the manager always work with me.
john h | Overall ExperienceU-Haul storage was the best facility I've ever used.
RACHELL B | Overall ExperienceVery nice and clean facility. It was so easy backing into the garage to unload our vehicle.
judy l | Overall ExperienceWe are very pleased with our storage rental. Also, UHaul has a great mobile App.
Kenneth D | Overall Experiencegreat customer service
Shreen L | First ImpressionsThe service was excellent and very informative and helpful in helping me with the process 💯💯💯💯💯💯💯💯💯💯💯💯👍🏾☝🏽🙏🏽🙏🏽🙏🏽✝️✝️✝️😇😇😇👍🏾
NELSON R | First ImpressionsAll your staff are professional, courteous, and at times even humorous! Never had a problem. I not only rented storage I also rented equipment for work and never had any issues that weren't taken care of immediately. Sincerely, Jim Churchill
JAMES C | Overall ExperienceGreat place to store your property great management great customer service ect.
francesca d | Overall ExperienceThey were extremely helpful!
Vicki T | First ImpressionsFacility is supposed to be climate controlled but I have lost a lot of my personal things do to the warm climate.
TANYA L | Overall ExperienceThank you for everything.
monique r | Overall ExperienceGood facilities, kind of wonky way to eneter but once you do it it's easy enough. Whole ground floor smelled like a€€…but someone was cleaning. Was Bette the next time I went back. Nice folks there, they wanna help
Jay M | First ImpressionsGreat company.
LISA P | First ImpressionsLoved the vehicle pull-in storage access- perfect if there was inclement weather
Nicole P | Overall ExperienceEveryone is very polite and helpful. Great crew working at this facility. Above and beyond..2 young men in particular, and I'm bad remembering names. Kendrick I think was one guy. Anyways definitely have a great crew, even the janitor, I gave him a compliment because he does a great job as well
JAMES K | First ImpressionsGood just get all the garage doors fixed that was a headache
NATHAN R | Overall ExperienceThanks to you all!!!
rickey a | First ImpressionsUHaul is my best experience ever with a storage facility! The staff has been amazing, helpful, friendly and professional! My storage unit was perfect in size and accessibility. My check-out experience was fast, efficient & the staff once again was very helpful. Thank you UHaull again!
CATHERINE R | Overall ExperienceVery accommodating crew from the office to unit custodian. Always pleasant and helpful. Felt comfortable and safe using facility. Highly recommend .
ISOBEL J | Overall ExperienceStaff is very friendly and always acknowledges me when there. Excellent level of professionalism always provided. By for the best UHaul staff I have ever encountered since I first started using UHaul on 1988. Gracias
Martin S | Overall ExperienceJessica, Kevin, Mickael and others all courteous, knowledgeable and helpful.
Alex H | First ImpressionsBeautiful facility. Clean, neat, Very large. Lots of space to maneuver van for easy move in. Staff very efficient and friendly. I can highly recommend this facility.
Dianne S | First ImpressionsThe mileage rate has increased significantly. It cost almost half of what a long haul does which is ridiculous.
Kathy W | Overall ExperienceGreat staff
richard o | First Impressions