Comentarios del cliente para U-Haul Moving & Storage of West Pensacola

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of West Pensacola

Grado total:

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James R. en

Grado:

The windshield could have been cleaned before I picked up the unit. Otherwise everything went well.

Brittany B. en

Grado:

Better welcoming customers opposed to coming off as the customers are burdens. The experience with returning was a little better but I got charged for the gas after I had put gas in the truck. I drove 6 miles from house to house round trip. Then I drove the Uhaul which was 2 miles. So 8 miles total. I felt very ripped off and charged for a service? I was never told about a service fee. Ever. I will never use or reccomend Uhaul again. Poor service.

Rosalind L. en

Grado:

You provide excellent customer service and the prices are reasonable so there isn't much more you can do!! Thank you for helping me with a smooth transition.

Terry W. en

Grado:

El cliente no dejó un comentario.

Melva M. en

Grado:

As tired and irritated as I was the service representative was understanding and polite. We actually laughed about how she had a great attitude with clients as myself. Thank you for this service!!

Cynthia W. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

pat s. en

Grado:

El cliente no dejó un comentario.

Stein A. en

Grado:

Equipment always available on time. Friendly and courteous employees. Easy return procedures.

Jose V. en

Grado:

The 24/7 SMART phone pick up option that was supposed to cut my time in half is a joke. Basically it is busy work to keep customers occupied, instead of standing in line like before, by doing uhaul employees' jobs, making it more convenient for uhaul and making them appear quick and easy to passersby who see no long line. It took over an hour to get off the lot with a reservation. Still, the clock started at the reserved time putting us in a time crunch situation. To make matters worse, they failed to provide the appliance dolly we rented so at 80 cents a mile along with the tick-tick-tick, we had to go back to get it before continuing on our way. No more uhaul for this family. We paid over a hundred bucks to make picking up a bed and a fridge a harrowing ordeal. We returned the truck precisely at the end of its rental period. Not a minute to spare but had to leave the front door off its hinges at the house to make that happen. Thanks Uhaul.

Missy C. en

Grado:

El cliente no dejó un comentario.

Parthenia W. en

Grado:

Everything was great. No complaints

sharon p. en

Grado:

Nothing at this time. This is the first time I have used UHaul. The representatives made it so easy and understandable. At my granny age, that's important. Thank you.

Kenneth G. en

Grado:

Very poor customer service every time I come in there it’s dirty and parking lot is dirty F- somebody tell Jordan he needs to be doing something other then sitting down he can be cleaning up the parking lot

Elizabeth G. en

Grado:

El cliente no dejó un comentario.

APRIL J. en

Grado:

Carts not available, tool from maintenance all over facility. They don't sale or offer water. Batroomon dirty. the doors it said on Sun from 9 till 8 they was closed. during the week day they close at 3pm I was told that they would be available after 3pm in July. The guy that works there is not informational. I was not made aware that I did not have 24hrs access, and that they hours of operation was still the same. I called and spoke with 4 different customer service representatives and only one was knowledgeable of what was going on. I will NEVER use U-Haul again.

Joshua C. en

Grado:

Had to look around for the clerk to rent a vehicle.

Steven T. en

Grado:

El cliente no dejó un comentario.

Roger D. en

Grado:

The hiring of 1 more person would speed up the wait at the counter.

Rachel W. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

Your associate was great! We were checked in, paperwork done, and pulling out of the parking lot in 15 min. Trailer was exactly what we needed, was clean, and not a single issue. Thanks for helping make our day smooth and easy.

tracy f. en

Grado:

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

Joy F. en

Grado:

Trucks in poor condition, poor customer service

Frank W. en

Grado:

I chose this location deliberately as it was the largest location with a store/showroom to be guaranteed easy access and availability. I was there 5 minutes before it opened at 9am and waited, with many others, past opening time. After 10 minutes with no one around to unlock the main door I wondered around and found some truck maintenance personnel who said "the guy ain't here yet." The employee, Jourdain-Desean Gogue, showed up 15 minutes late, sauntered in and very slowly went about turning on his system and unrolling his change for the cash register, despite a long line of people who were picking up and returning and frustrated by the delay. He then refused to process my pickup because my license was expired despite me having an active duty military ID and a temporary license from the state of Alaska. Everyone waited 10 more minutes while his manager came to his aid and told him that he could process it, despite me telling him that at the start. His rude attitude and unwillingness to move with any sense of urgency affected everyone and it caused me to finish my move using Budget Truck rental. I will not use uHaul again from this location.

Elizabeth P. en

Grado:

Everything worked beautifully- even provided a lock for container door!

debra d. en

Grado:

El cliente no dejó un comentario.

kevin k. en

Grado:

Staff was slow, opened the store late, and rude.

Michael D. en

Grado:

Awesome staff! Thanks for everything!

Michael D. en

Grado:

Rachel and the crew at this location went out of their way to help us find a unit to store our stuff. They also changed our drop off location to theirs so we wouldn’t have to drive elsewhere. Thanks to everyone at this location for all you did.

priscilla l. en

Grado:

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

John S. en

Grado:

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

Chaughnescy P. en

Grado:

The cashier who helped my husband and I was beyond rude and extremely unhelpful. We had to wait 15 minutes just to be helped. This will be our second and last time using this provider.

Brian D. en

Grado:

El cliente no dejó un comentario.

Mitchell M. en

Grado:

Renovations can be hard but, a paper stating to go to the side entrance isn't enough. Try to provide more direction for customers on where to go.

Linda B. en

Grado:

El cliente no dejó un comentario.

William and Sue L. en

Grado:

The place is in the process of a renovation and it is really looking great

tammy p. en

Grado:

I was treated with respect and with the upmost consideration addressing my needs.

Siarra N. en

Grado:

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

tracy f. en

Grado:

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

MASHARI S. en

Grado:

Staff were all very friendly

Alfonso C. en

Grado:

Good service, communication, offered solutions, and facility

craig p. en

Grado:

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

charles h. en

Grado:

Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.