This is not even the location of my drop off...see? Terrible customer service. This location is still trying to charge me for a missed dropoff that was never scheduled.Rachel G.
Customer Reviews for U-Haul Moving & Storage of West Oaks
Houston, TX 77082
( W Of Hwy 6)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tasnim K. | Overall Experience
Smooth closing.Zephaniah F.
El cliente no dejó un comentario.Vadrian C.
El cliente no dejó un comentario.Brittney G.
Good job keep it upAfolabi A.
Professional and friendly staff!Eileen P.
Got rollaway charges but no information about the refund due me from paying for three days and I only used truck for two days what about my refunddavid M.
El cliente no dejó un comentario.FELICIA G. | Overall Experience
The return location I had to resort to was top notch. However the one I had to find an alternative to (Westchase Resale and UHaul) could, first, not answer the phone during business hours, and then it was continuously busy. This was the closest location, but not the closest that was actually usable. Zero stars for them.Robert B.
El cliente no dejó un comentario.Rut R.
El cliente no dejó un comentario.desiare d. | Overall Experience
No improvement needed. Staff was great, equipment clean and in super shape. Would recommend!JON L.
The location was great it was the online customer care service that was the issue. Because The size of the truck we needed was not available at our nearest U-Haul they asked if we could pick it up at a different location. They never revised the information so we did not know where the new location was. It was very difficult trying to reach someone on the phone to get the revised location. The employee at the wrong location finally found our correct reservation and was able to reach someone who directed us to the correct store. We lost 2 hours due to this.Greg S.
I'll tell you what I had just a horrible overall U-Haul experience. I don't even know which location this is because by the time it was all said and done I went to about four. When I pick the truck up it wasn't at the location that was on the reservation so I had to drive to a different location. Those guys were dicks. They didn't have the $2 or all the blankets that I asked for on the reservation. And it's fine that you didn't charge me for that but I needed those you know what I mean. Then to make up for the fact that always weren't there I just said fine we loaded the truck and I said I'll pick up a dolly in the morning called made a reservation went to that location they didn't have the dollies. Anyway the truck didn't break down I was able to get a dolly and the best part of the experience is when I turned it in now those guys over there ran a little bit of an operation probably because it's a corporate store. But all of these affiliate locations they don't give up a f*** about U-Haul or the U-Haul customer. So in the end we got moved in so I don't know how would you rate that experience? I guess kind of in the middle right so we'll just call it three stars and get on down the road.Matthew M.
Absolutely nothing! Best moving experience I've had in years.Kathleen S.
El cliente no dejó un comentario.IMRAN N. | Overall Experience
This has nothing to do with the truck rental. I do rent a locker, #3096, at a this location and while loading items from my storage locker when I re-entered through sliding doors I had to slide my card with the initial sign in each time. This has never been the case. I failed to make it known when I returned the truck, maybe you can spread the word EUGENE T.
Nice and friendly service. I have called for last minute before they were about to close. I got a truck right in time for my quick run. Super Super nice and helpful. They made my day super easier!!! Thank you very BIGGGGG! I'd recommend for anyone who is looking for a truck to rent.Nakboon J.
El cliente no dejó un comentario.CANDY B. | First Impressions
Great experiencesymphony P.
El cliente no dejó un comentario.Carol C.
It was warm in the store.JAMES S.
El cliente no dejó un comentario.tanisha M.
El cliente no dejó un comentario.Israel D.
El cliente no dejó un comentario.Miesha L. | First Impressions
El cliente no dejó un comentario.Marjorie J.
Had a really good experience the people in U-Haul were very very helpful with everything I need to know thank you U-Haul you have five stars from me.Reuben P. | Overall Experience
The employee at the desk was dismissive and nonchalant when I returned my truck, and now I am incorrectly being charged extra for my truck being returned "late". It was actually returned a day early. This is unacceptable.Liu L.
El cliente no dejó un comentario.fermin P.
I returned the van, which was damaged on all sides and not well maintained. I'm still waiting for the receipt and nothing. I don't even know how much they charged.EriElias D.
El cliente no dejó un comentario.Markesha F. | First Impressions
Ensure when someone books and you send reservation details that the equipment/ vehicle is at that location.Willie L.
Customer service was incredibly slow and nonchalant. I had to wait 30 minutes for a receipt after bringing a vehicle back. You have 5 people doing different things and none of the activities help the customer.Anthony M.
Excellent serviceWael E.
El cliente no dejó un comentario.Kolawole O. | First Impressions
Excellent customer service, friendly and respectful.Emmanuel O. | First Impressions
Awesome service and I am very happy to got U Boxes in my moving. U haul took care nicely my 6 u boxes and not a single item damaged or lost. I highly recommend U haul services . Thanks U haul team .Imdad S.
El cliente no dejó un comentario.Jennifer H.
El cliente no dejó un comentario.Tanya T. | Overall Experience
El cliente no dejó un comentario.Travis P.
El cliente no dejó un comentario.Tanya T.
El cliente no dejó un comentario.oscar M.
El cliente no dejó un comentario.Adolphus P.
Great customer service for the community...Savannah D. | First Impressions
El cliente no dejó un comentario.Anshul G.
El cliente no dejó un comentario.Paula B.
El cliente no dejó un comentario.fermin P.
El cliente no dejó un comentario.justin s. | First Impressions
El cliente no dejó un comentario.ANTHONY N. | First Impressions
This my second time with a bad experience, the service is so bad, the customer service department is very very bad to customer.BISI A A.
El cliente no dejó un comentario.ERICA M.
Wish I could access storage unit at 7 am on SundayAdedayo N. | First Impressions
El cliente no dejó un comentario.Irene H.
El cliente no dejó un comentario.Roderick S.
no motorized dolly available to position returned equipment... relying on customer's ability to precisely maneuver trailer in reverse.David T.
El cliente no dejó un comentario.Olufunke A.
El cliente no dejó un comentario.CLEMENCEAU J. | Overall Experience
continue working as they do because it is very well organized. GraciasJulian J.
My experience was great!! I will definitely go with Uhaul again.Vanessa R.
El cliente no dejó un comentario.Sasha C.
El cliente no dejó un comentario.Tasnim K. | First Impressions
El cliente no dejó un comentario.Piertro P.
Very nice persons there…FELICIA G. | First Impressions
El cliente no dejó un comentario.Cynthia J.
El cliente no dejó un comentario.Magali V.
El cliente no dejó un comentario.Rachel M.
Each representative that I encountered acted in a professional manner, they were attentive to my needs and they were friendly.Joanne G. | Overall Experience
El cliente no dejó un comentario.Pedro G.
Installing another elevator unit for the tenants that acquire far back units from the main elevator shaft to curtail the lengthy wait time for the elevator. Have ample dollys/carts and equipment to assist the movers with easier access to store large items.scheagbe M.
El personal fue muy atento i respondieron a mis preguntas, Si lo recomiendo a cual quier persona que necesita un lugar donde poner sus muebles GraciasMARIA S. | First Impressions
Todo está bienEnrique H. | Overall Experience
El cliente no dejó un comentario.Jessica T.
Needed 24hr feature added to my account. General manager had to approve to do. Found out after 30 minutes of being on hold with uhaul. Was at unit before 10p. Took a while to place heavy metal tools on 4 Dollys only to find out the elevators access denied. Got storage online because the staff at facility was going to be gone before we could make it there. Staff forgot to tell us we couldn't add the 24 access feature to account online. Had to reload the heavy metal back on top the trailer and return the next morning to have feature added and get items into storage. Then I found out they didn't even have a general manager. The distance from elevator to our storage is about 300 yards. Please consider adding more elevatorsJames M. | Online Move In
Great facility clean and convenient. Staff was also wonderful and helpful.Stephanie H. | First Impressions
El cliente no dejó un comentario.Jane F.
Answer the phone. I left a item in the truck and the employee there, didn't even want to go check to see if it was there or did they answer the phone. The truck had left over box in the cab that was not cleared before giving me the truck.Jasmine T.
Sorry company!Michael G.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Princess F.
check maintenance on vehicleISAIE N.
El cliente no dejó un comentario.Danielle B.
We had an excellent return experience. Highly recommend this U-Haul location.MICAH S.
Not happy with charges customers are getting ripped off with Mileage feesJerome H.
El cliente no dejó un comentario.James H.
Continue as is, was checked in and out promptly, personnel friendly and efficientjohnnie L.
The personnel in this location are very friendly and I had a great time talking to them as they took care of my rental needs.SAMMIE L.
Availability was good, but one thing I noticed when loading my trailer with heavy items, all the tires were a little low at around 40 psi (max inflation was 65 psi), and one tire was at 20 psi before I aired all four back up to 60 psi. Otherwise the equipment was in good functioning order.Daniel O.
I appreciate it everythingCharles M.
Don't change anything. Keep up the good work.mark F.
Excellent people to check and and drop off truck.GEORGE K.
El cliente no dejó un comentario.Elizabeth O.
This is the worst experience I have ever dealt with. This is the shadiest deal I have ever dealt. They gave me a truck that was not checked on, fuel on E that was very convenient and a mess in the back of the truck Employee was very lazy to get the truck checked out and handed me the key with out documenting that the Fuel was on E. Once I returned the truck â€œTâ€ as what she goes by was very shady at what she was doing I took her to the truck to show her the things that they failed to do and told me if the trash is in the back why didn't I throw it away like it was my job then tried to charge me more then what I already paid. This is the worst experience I have ever dealt with DO NOT COME AND SPEND YOUR MONEY HERE IF YOU DONT WANT YO GET SCAMMED SAD TO SAY THEY FIRED THE MANGER FOR EVEN FALLING TO DO HIS JOBabdullah A.
Great customer service!!Feyisayo A.
There were live roaches in the van!!! It was dirty!!!Stephanie B.
The service was giving is very very bad l will not recommend this location for body I'm very disappointed with all your employees because I was lies to about the gas gauge on the truck, and I went back to complain nobody was ready to help me out. I use U-Haul all the time but this time is very very service.BISI A A.
Great Service very professionalThomas B. | First Impressions
El cliente no dejó un comentario.Benjamin C. | First Impressions
El cliente no dejó un comentario.Benjamin C.
I never saw any trash on the facility and my storage area was well lit and cool.James K. | Overall Experience
El cliente no dejó un comentario.rorisalynne j. | Overall Experience
El cliente no dejó un comentario.Patrick W.
not enough workers in the officeDAVID D.
El cliente no dejó un comentario.JEREMY C.
Great staff!David B.
Although there were no units in the size I was promised. Tracey helped to find one on the day I was to put my belongings in storage. I found out later that the new spot was actually larger than I needed but had no choice at that time. The only other unit that was available in the correct size had a pole in the middle. Very inconvenient. So I did not take it.Jennifer l. | First Impressions
El cliente no dejó un comentario.WILLIAM MARK L.
Easy experience for both my wife and myselfMathis H.
It was a smooth drive from East Texas and back!SheMeika A.
If you rent a trailer and someone from Uhaul help you with the installation just doble check everything, I had a bad experience with the straps. Fortunately I checked a few miles later to realize that the straps were loose.Alejandro F.
Quicker/more efficient pickupMel M.
Arrived before 9am on a tight schedule. Took 40 mins to slowly check me in while the employees joked around in front of me. Then they could not find the truck, it also did not have the furniture dolly I had ordered. Extremely unprofessional, terrible experience at this location and will not be going back.Oliver C.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Dominique B.
El cliente no dejó un comentario.SAMMIE L.
El cliente no dejó un comentario.Sylvester W.
El cliente no dejó un comentario.Mack W.
El cliente no dejó un comentario.Oluwatobiloba O.
El cliente no dejó un comentario.Robin B. | Overall Experience
All my belongings were stolen and no one could answer questions regarding the breakin which caused me to believe it was inside work very bad experience and no I will not use Uhaul again only CubeSmartDarris C. | Overall Experience
The manager was so helpful and knowledgeableAreve O.
El cliente no dejó un comentario.Alberto G.
Listening to the customer. I stated the date I wanted to rent the truck, but he proceeded to hand me the keys to the truck. I looked at him and stated, "I do not need the truck today. I need it tomorrow." I presented ALL my information the day before only to return the next day to do it again!?!? Working in a digital world, I should not have to repeat that information AGAIN.Anglea S.
This is no where close to where I dropped it off. seriously? Penske next time.Ben J.
El cliente no dejó un comentario.Otis L. | First Impressions
El cliente no dejó un comentario.Kekouk F. | Overall Experience
El cliente no dejó un comentario.TREVA H. | First Impressions
I had a great experience! Everyone was nice and very helpful!Carmen J. | First Impressions
El cliente no dejó un comentario.Marlena R. | Overall Experience
El cliente no dejó un comentario.Micheal O. | Overall Experience
El cliente no dejó un comentario.Dianne B. | Overall Experience
El cliente no dejó un comentario.Charnell M. | Overall Experience
All the help anyone could use. Thanks u haul for having my back.Jason F. | First Impressions
El cliente no dejó un comentario.Rita S. | Overall Experience
Salesperson was very helpful and pleasantBarbara S. | First Impressions
Price of gas going up have to make cutbacksDavid B. | Overall Experience
Good people trucks were nice !nd new, thanks uhaul steven richmond,txSteven L. | First Impressions
El cliente no dejó un comentario.Elizabeth K. | Overall Experience
El cliente no dejó un comentario.brittney b. | First Impressions
Friendly, professional service. My storage unit didn't have a lock inside as promised. Please add lock to my unit.Tongia B. | First Impressions
N/CJerome W. | First Impressions
GraciasLauray K. | First Impressions
El cliente no dejó un comentario.Alejandro A. | First Impressions
El cliente no dejó un comentario.nina h. | First Impressions
El cliente no dejó un comentario.WILLIAMSON T. | First Impressions
Showed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaulShameion P. | First Impressions
Kyle and Omari were very helpful. Would definitely recommend and use again!Brandi W. | First Impressions
El cliente no dejó un comentario.candy b. | Overall Experience
El cliente no dejó un comentario.mable r. | First Impressions
El cliente no dejó un comentario.Rosalina J. | Overall Experience
El cliente no dejó un comentario.Ivan S. | Overall Experience
El cliente no dejó un comentario.Shawntel M. | First Impressions
Code access didn’t work, room wasn’t ready and entry to room not convenient.Sheryl Y. | Online Move In
They need more staff, it was busy and with only 2 people working.david s. | First Impressions
El cliente no dejó un comentario.CHERYL V. | First Impressions
El cliente no dejó un comentario.THERESA L. | Overall Experience
FCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394KIBIA A. | Overall Experience
I rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.Carolyn C. | First Impressions
Margaret and Derrick are very helpful, their service is excellent and professional!!shalonda j. | First Impressions
El cliente no dejó un comentario.Afolabi J. | First Impressions
El cliente no dejó un comentario.Peter A. | First Impressions
Never had any problems and my things were kept perfectly! Highly recommend!TABITHA W. | Overall Experience
El cliente no dejó un comentario.Joe Ann G. | First Impressions
El cliente no dejó un comentario.ROBERT W. | First Impressions
El cliente no dejó un comentario.Dana J. | Overall Experience
El cliente no dejó un comentario.Damian S. | Overall Experience
El cliente no dejó un comentario.ABIDEEN O. | First Impressions
El cliente no dejó un comentario.Sharon H. | First Impressions
El cliente no dejó un comentario.LUIS C. | Overall Experience
The staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.Jocelyn G. | Overall Experience
El cliente no dejó un comentario.JERRY W. | First Impressions
El cliente no dejó un comentario.Miguel C. | Overall Experience
Austin was always professional about it all. I appreciate him so much.LISA G. | Overall Experience
El cliente no dejó un comentario.Marlena R. | First Impressions
The service was great every thing was explained to me in detail. Very satisfactoryovidio r. | First Impressions
Thank you all for a great fascilty for the passed 6 monthsCINDY B L. | Overall Experience
El cliente no dejó un comentario.ROBBIE D. | Overall Experience
El cliente no dejó un comentario.JON R. | Overall Experience
Owner helped us and gave great customer service.Alfred S. | First Impressions
El cliente no dejó un comentario.TATUM L. | Overall Experience
Ahilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.Kathryn M. | Overall Experience
El cliente no dejó un comentario.NATHALIE B. | Overall Experience
We had a break in and my wife's wedding dress was stolenMARCUS M. | Overall Experience
El cliente no dejó un comentario.Devondre R. | Overall Experience
Staff was great, facility was perfect for what I needed. I'd rent here again if I needed to!Tonya S. | Overall Experience
The lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.Jennifer H. | First Impressions
El cliente no dejó un comentario.Mario S. | Overall Experience
El cliente no dejó un comentario.Gerica W. | Online Move In
Great staff and very helpful!CURTISS B. | First Impressions
Austin did a great job, to help us move out!MONIQUE F. | Overall Experience
Very understanding to my situation offering numerous options and solutionsMARTHA A. | First Impressions
El cliente no dejó un comentario.david g. | Overall Experience
El cliente no dejó un comentario.Todd P. | Overall Experience
Great customer service thank youNATHALIE B. | First Impressions
El cliente no dejó un comentario.Van N. | First Impressions
El cliente no dejó un comentario.Stephanie K. | Overall Experience
Upon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. GraciasJudith A. | Overall Experience
El cliente no dejó un comentario.shaneen c. | First Impressions
I have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.Daniel B. | Overall Experience
They can use additional help for their customers.johnelder l. | First Impressions
El cliente no dejó un comentario.Michael J. | Overall Experience
Staff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. ¡Gracias!Johnny C. | Overall Experience
El cliente no dejó un comentario.WILLIAM F. | Overall Experience
AwesomeALVIN M. | Overall Experience
El cliente no dejó un comentario.Shayet M. | First Impressions
The only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.MARGARET R. | Overall Experience
The lady who attended to us was very friendly and helpful.UYIRIORITSE N. | First Impressions
The Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21Cheryl B. | First Impressions
Outstanding staffJames C. | Overall Experience
El cliente no dejó un comentario.Stephanie K. | First Impressions
El cliente no dejó un comentario.Justin C. | Overall Experience
The bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.Jessica S. | Online Move In
El cliente no dejó un comentario.chad j. | First Impressions