Comentarios del cliente para U-Haul Moving & Storage of West Oaks
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of West Oaks
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john l. en
I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled
Paul H. en
Clean facility fairly priced. Helpful staff.
Douglas G. en
Derrick was very nice and took care of everything fast and efficiently.
Robert H. en
Was a freak show. Took an hour to process paperwork to rent a pick up for 13 miles and 2 hours. People were incompetent with their procedures. Last time we will EVER use uhaul. Was a nightmare
Joe F. en
No improvement needed, employees took care of my needs and went out of there way to help me. Job well done....
Karen M. en
I initially reserved a 5x8 trailer at one location. I got there and was told there would not be one available. The clerk sent me to another U-haul location. The trailer that was hooked up, fell off of my vehicle as I was leaving the parking lot. When I arrived at my destination, I called the 800 number to get a location for drop-off and was told it would be open. They were not. Tried to check in the trailer using the link provided to me--not doable. Horrible experience all the way.
Patricia F. en
I was overcharged but decided not to make a big fuss about it I won't go back my receipt says something different then what was actually taken off the bill was 92 I was charged 106. Never again
John I. en
Excellent customer service
jeff R. en
The location was close to my house and customer service was very good from start to finish. Great job! Thank you!
kathi H. en
I went in early that morning to set everything up so that when I came back in the afternoon for the pickup things would be fast and simple. Pick up took almost an hour b/c of their slow computers . . . even had to move to a different computer at one point and it wasn’t much better. Other than that, everything else was GREAT!! Zerek was beyond helpful and extremely professional!! He was AMAZING!!
Ronald W. en
Have equipment available at the original location. This location does a great job. But because of mismanagement of equipment status. I had 5 hours of drive time and additional fuel costs just to have a trailer. Expecting a response from corporate about compensation. Not the fault of this location. They were great. 409-433-4889. Looking forward to the call.
Tyrone G. en
The vehicles need to be seriously serviced all the time. And the drop box should be more easy to spot.
Allen L. en
The customer service was mediocre, I paid for a dolly and didnt get it. the one way deal is not a good deal at all, was told several different prices over the phone
Sahid K. en
I was charged a higher rate of 79 cents per mile , price was listed as 69 cents per mile for the 8ft truck
Utopia B. en
The woman that was helping me was very unprofessional cussing out the other worker causing me to run behind my schedule. Also I was so upset I didn’t realize I didn’t have the dolly. When I called back to the store it was closed. I talked to the call center they made a note. I still was charged for the dolly then they charge me a fee for not returning a dolly I didn’t have. To top it off I had it reserved for 4 hours and it took me a little over 3 hours and was charged an extra day. I will never use uhaul again
Steve B. en
Wonderful service wonderful team members jus a great experience
Jorge D. en
Great service.
Kari M. en
When I arrived, I was overwhelmed with the size of the establishment and confused as where to park the truck as there are no specific guidelines in the app regarding this for self drop off. I arrived just after 10am, waited few extra minutes for my partner to arrive in his car to help determine where to park the truck in this massive** location. I chose a parking space next to like sized trucks facing the street. I then began the check out process. It took me some time to complete, taking pictures of all required areas, of where I parked, the odometer, etc. Once I finished and "checked out" on the app, it was 10:24am. My app told me to return by 10am. I would have thought I would have a grace period for completing the check in, etc. Once completed, I realized the app never prompted me to drop the key off anywhere. So I spent several minutes trying to find the key drop box. I asked several employees before one finally pointed it out to me. She then asked me to show her the truck, and I did. I mentioned I had already did a self check out. She said she couldn't find it on her phone and was concerned it didn't process correctly. I followed her back into the store, she then learned from another employee that she had not refreshed her phone. This is why she couldn't locate my file. At this point, all appeared to be completed and fine. It wasn't until days later I realize I had been charged an additional 50+ dollars for an extra day!!!! Upon my first call to customer service, I was told I charged myself through the app, and I asked for help in reversing that because I did not obviously mean to charge an extra day when I was actually returning it. She said I was charged for an extra day AND the insurance. She says she would have to escalate the issue to a manager and would have 48 hours to contact me. I waited, heard nothing. I called customer service again. This lady told me it should be no problem having that charge removed and understood my predicament of events that day. I then received a call the next day from managment, and they left two messages. In one message, they stated they needed me to call back to get my credit card number in order to make the refund. Then upon my returned call, the staff member (a male, name unknown) acted very harshly and rudely. I was under the impression that he was going to process a refund per his voicemail but instead I was rudely surprised with a very argumentative employee, one that desperately wanted to stick it to me that my official check out time was 10:24. Even if I was charged automatically for an additional day per the app, WHY on earth was I also charged for insurance?? That should not be automatic or allowed just because I was "late". I am VERY disappointed with the lack of understanding from that location, considering I was very confused and lost upon arrival and had such a crap experience trying to find a parking space with no formal instruction, trying to find an unmarked key drop box, and having been a
Willie P. en
Nothing
Eric K. en
You can have the Ubox ready and waiting at the time the appointment is scheduled. The gentlemen (Chris) that helped me had a hard time finding my box and I almost missed my movers because the box was not ready when I arrived. Chris was very helpful and worked as quickly as possible to find my box and get it ready for me. I think this location is possibly understaffed.,
Jonathan H. en
Everything went smoothly only issue was the cargo area light didn’t work. Which is easy to miss especially during the day when it’s bright outside
Harold R. en
Nothing great
LISA G. en
Very professional and accommodating
Lakisha g. en
I have been with the storage company for 2 years.
FLORA B. en
I was very pleased
Anita P. en
I would recommend Uhaul
Kathleen R. en
Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either
Amani S. en
Margarett is the sweetest person I’ve ever met and made my experience at this location the best.
Jammie T. en
Great location
CARMEN C. en
The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!
Gwendolyn F. en
Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off
levent o. en
Perfect 👏👏
Miguel C. en
Excellent service !!!!!
David R. en
I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.
Ina b. en
Great customer service. Thank you.
Sherrell W. en
Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer
Derrick W. en
Staff was great. Never had any issues. Would recommend.
Lakiesha C. en
Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.
KAY C. en
I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.
Deshunda B. en
The employee handled two customers and at the same time, while a third customer waited.
elizabeth n. en
Great service
Carl A. en
No comment
Jorge Q. en
Everything good
Lorraine M. en
Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!
Ramona R. en
Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,
Denise D. en
Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off
Adica H. en
The staff was awesome great customer service hands down very helpful and friendly
ALTON C. en
Great customer service.
william b. en
Customer service was excellent very pleasant staff you have there .😃😃😃😃😃
DONALD F. en
Staff das always helpful .
SARAH S. en
I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!
Andria J. en
Extremely professional and helpful associates. They are very friendly and easy to work with.
Foluso F. en
It was good
Latonya S. en
I will use uhaul storages again in the future. Thanks!
terri w. en
Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.
Julio D. en
I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box’s as long as I gave them 24 hour notice.
Shannon F. en
It was a pleasure dealing with them.
Billy H. en
My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.
matilda m. en
Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.
Kendrick S. en
Good Customer Service
Brigett M. en
Service was good
JOHN W. en
I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !
Charlette F. en
There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.
brenda s. en
Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan
jon b. en
nice staff friendly and helpful
janice c. en
The guys that worked on Sunday March 10 2019 all was extremely helpful.
julian p. en
Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users
alonso l. en
Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.
roosevelt jr h. en
THE STAFF IS AMAZING 😍😍😍😍
Jamall M. en
Great customer service my furniture was well taken care of doing its transit.
Chinedu U. en
The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn’t recommend this branch to anyone!!
Crystal T. en
First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.
Mustafa H. en
Excellent Service
SHAHRAM S. en
Your employees should take customers more seriously. I felt like I was at the post office. Bad service.
viena o. en
Pleased with service.
Victoria M. en
Friendly staff.
Ne'tosha O. en
Employees are rude, terrible customer service.
melissa a. en
Love the staff. Alexa super sweet! The whole team very helpful and friendly.
LEE B. en
Thanks for everything....
Vicki L. en
Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.
James K. en
Hassle free experience
Maritza P. en
VERY FRIENDLY AND HELPFUL STAFF
Starr U. en
Wonderful service
Bolanle A. en
Good job. Thanks.
jose d. en
Very professional and friendly service.
Julia L. en
He was very helpful and nice I love the service
miya a. en
I wasn’t told that the hours for storage was from 5a-10p. It’s a leak in that storage. Water damage messed up my furniture.
Juan S. en
I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.
Ahson S. en
Good experience for long distance move
Alexa C. en
The GM and staff were inviting and friendly!!!
thomas p. en
Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.
Pamela Y. en
Awesome facility. Great staff
GLADYS L. en
This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.
Shantrell J. en
EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.
Trisha P. en
Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.
Azzi S. en
My move in was great no issues no worries
Juan B. en
I will recommend uHaul for storage
Julia T. en
Great Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks
Clifton P. en
I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.
THANH L. en
Beginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double
TIFANY G. en
This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.
HECTOR D. en
Access often inconvenient
Brian S. en
Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.
janet g. en
Everyone was very helpful & eager to please!
CURTISS B. en
Biggest and best U-Haul location with great staff and clean storage
Patricia G. en
Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone
Tabitha A. en
Great service, clean building, decent prices!!!
Bonnye D E. en
The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul
EESHIKA M. en
Good services
Holly M. en
The process went better than expected.
DARUTH J. en
Very satisfied had no problems.will use this facilities again if the need arises.
Makala H. en
The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.
Arlene B. en
Very friendly staff. Very clean facility.
ERIC S. en
It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.
Micheal O. en
No comments
Ruth R. en
delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies
Cynthia W. en
The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.
Evelyn B. en
The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!
Randy C. en
They already know about the issues I had and was unable to correct all of them.
Randy C. en
I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.
April L. en
Problems none whatsoever
Tommie J. en
Thank you for the excellent professional customer service provided throughout the use of Unit 1108.
BRODERICK B. en
Very happy about my stay here
jeffrey g. en
Everyone there was friendly and helpful! Thank you!
Meva B. en
no comment
zahidur r. en
I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
zahidur r. en
I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
Alisha L. en
The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.
Nikta G. en
Just a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.
TERRY W. en
There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.
JOHN H. en
The experience was just fine up until I recieved the request to take this survey 136 times.
jim f. en
Great place and friendly service
gwendolyn D. en
Affordable