Installing another elevator unit for the tenants that acquire far back units from the main elevator shaft to curtail the lengthy wait time for the elevator. Have ample dollys/carts and equipment to assist the movers with easier access to store large items.
scheagbe M.Customer Reviews for U-Haul Moving & Storage of West Oaks
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El personal fue muy atento i respondieron a mis preguntas, Si lo recomiendo a cual quier persona que necesita un lugar donde poner sus muebles Gracias
MARIA S. | First ImpressionsTodo está bien
Enrique H. | Overall ExperienceNeeded 24hr feature added to my account. General manager had to approve to do. Found out after 30 minutes of being on hold with uhaul. Was at unit before 10p. Took a while to place heavy metal tools on 4 Dollys only to find out the elevators access denied. Got storage online because the staff at facility was going to be gone before we could make it there. Staff forgot to tell us we couldn't add the 24 access feature to account online. Had to reload the heavy metal back on top the trailer and return the next morning to have feature added and get items into storage. Then I found out they didn't even have a general manager. The distance from elevator to our storage is about 300 yards. Please consider adding more elevators
James M. | Online Move InGreat facility clean and convenient. Staff was also wonderful and helpful.
Stephanie H. | First ImpressionsAnswer the phone. I left a item in the truck and the employee there, didn't even want to go check to see if it was there or did they answer the phone. The truck had left over box in the cab that was not cleared before giving me the truck.
Jasmine T.Sorry company!
Michael G.Gracias
idris F.check maintenance on vehicle
ISAIE N.We had an excellent return experience. Highly recommend this U-Haul location.
MICAH S.Not happy with charges customers are getting ripped off with Mileage fees
Jerome H.Continue as is, was checked in and out promptly, personnel friendly and efficient
johnnie L.The personnel in this location are very friendly and I had a great time talking to them as they took care of my rental needs.
SAMMIE L.Availability was good, but one thing I noticed when loading my trailer with heavy items, all the tires were a little low at around 40 psi (max inflation was 65 psi), and one tire was at 20 psi before I aired all four back up to 60 psi. Otherwise the equipment was in good functioning order.
Daniel O.I appreciate it everything
Charles M.Don't change anything. Keep up the good work.
mark F.Excellent people to check and and drop off truck.
GEORGE K.This is the worst experience I have ever dealt with. This is the shadiest deal I have ever dealt. They gave me a truck that was not checked on, fuel on E that was very convenient and a mess in the back of the truck Employee was very lazy to get the truck checked out and handed me the key with out documenting that the Fuel was on E. Once I returned the truck “T†as what she goes by was very shady at what she was doing I took her to the truck to show her the things that they failed to do and told me if the trash is in the back why didn't I throw it away like it was my job then tried to charge me more then what I already paid. This is the worst experience I have ever dealt with DO NOT COME AND SPEND YOUR MONEY HERE IF YOU DONT WANT YO GET SCAMMED SAD TO SAY THEY FIRED THE MANGER FOR EVEN FALLING TO DO HIS JOB
abdullah A.Great customer service!!
Feyisayo A.There were live roaches in the van!!! It was dirty!!!
Stephanie B.The service was giving is very very bad l will not recommend this location for body I'm very disappointed with all your employees because I was lies to about the gas gauge on the truck, and I went back to complain nobody was ready to help me out. I use U-Haul all the time but this time is very very service.
BISI A A.Great Service very professional
Thomas B. | First ImpressionsI never saw any trash on the facility and my storage area was well lit and cool.
James K. | Overall Experiencenot enough workers in the office
DAVID D.Great staff!
David B.Although there were no units in the size I was promised. Tracey helped to find one on the day I was to put my belongings in storage. I found out later that the new spot was actually larger than I needed but had no choice at that time. The only other unit that was available in the correct size had a pole in the middle. Very inconvenient. So I did not take it.
Jennifer l. | First ImpressionsEasy experience for both my wife and myself
Mathis H.It was a smooth drive from East Texas and back!
SheMeika A.If you rent a trailer and someone from Uhaul help you with the installation just doble check everything, I had a bad experience with the straps. Fortunately I checked a few miles later to realize that the straps were loose.
Alejandro F.Quicker/more efficient pickup
Mel M.Arrived before 9am on a tight schedule. Took 40 mins to slowly check me in while the employees joked around in front of me. Then they could not find the truck, it also did not have the furniture dolly I had ordered. Extremely unprofessional, terrible experience at this location and will not be going back.
Oliver C.Gracias
salah A.All my belongings were stolen and no one could answer questions regarding the breakin which caused me to believe it was inside work very bad experience and no I will not use Uhaul again only CubeSmart
Darris C. | Overall ExperienceThe manager was so helpful and knowledgeable
Areve O.Listening to the customer. I stated the date I wanted to rent the truck, but he proceeded to hand me the keys to the truck. I looked at him and stated, "I do not need the truck today. I need it tomorrow." I presented ALL my information the day before only to return the next day to do it again!?!? Working in a digital world, I should not have to repeat that information AGAIN.
Anglea S.This is no where close to where I dropped it off. seriously? Penske next time.
Ben J.Make sure the truck is clean before renting to others
tammy W.Don't lie or overcharge customers and please send a receipt.
Oscar C.👍
Mario T.The 6x12 we rented was not clean at all - when I opened it up to load household furniture, we discovered that there was mud, dirt, stones etc inside, which we cleaned. It looked to me that the trailer was used to haul gravel, and the previous renters did not clean it at all. It was filthy. That said the attendant was very helpful to hook it up, and ensured all lights worked, and safety chains properly attached.
Bret F.My order was changed to another location and i was not made aware until i showed up at the first location and had to drive another 15 minutes out of my way to get my rental, then not enough staff on duty for the amount of customers.
Christopher R.My reservation was moved the morning I was scheduled to pick up the trailer. Original location said my trailer had been extended when it should not. So there was trailer available yet there were three on the lot! My frustration was high because of the timing and lack of concern for a customer. If this is normal I will never rent again from you.
Stephen L.the attention to the public is very bad, the woman who attended me is very rude, I will not return to that store.
Jose D.Keep it up
omotope A.The young man that waited on me was very we'll trained and helpful ang the young man that checked in my truck when I returned. Great great job uhaul !!!
david C.Always the best experience and service
Michael O.Broke my license plate light on vehicle
Michael C.Easy drop off
Michelle C.Quick, efficient, honest service!! Clean truck, absolutely perfect!
Monica R.Great technology on the part of U-Haul corporate. Mobile pickup was smooth. Great pro activity from U-Haul corporate in transferring the rental to another location. Thanks he 20' truck drove very well - great suspension and breaks. Everyone was wonderful. Tremendous experience all around. Loved the timely and efficient mobile pickup validation process. Great use of technology. Only minor issue was the right rear turn signal was out which made driving extra challenging. I notified location rep at drop off. It's been a while since I rented a moving van. I was very pleasantly surprised by use of new tech. Well done U-Haul!
Scott L.Very knowledgeable kind and friendly U-Haul associates
larry alan C.Very satisfied
CHIBUZOR I.I would say clone Tee! When I arrived the line was out the front door, it was the first of the month, that's to be expected. However, Tee assisted EVERY customer in a timely manner with grace! She was multi tasked in a way I've NEVER seen before. She was ABSOLUTELY AMAZING. She definitely needs a raise & to be acknowledged for her hard work. As a UHaul customer, I truly appreciate her. And also the gentleman that was working the returned vehicles was great as well. I didn't get his name, but I know he's fairly new and is of an African decent.
Felicia J.Can was close to empty on gas, I reported and attitude was given to me and to a point were they hung up the phone, long line wait with no type of professionalism at all.
MARIA B.This location is very friendly and helpful thanks
Clark D.My destination drop off listed was Lakeland but I received a text with a different u haul drop off location in Bartow. The location I received via text was closer to my residence. There was no additional information provided that an additional charge would be applied for dropping off the uhaul at a different location. The different location was provided by uhaul via text instead of provide the location on the contract.
Maribel M.PLEASE FIRE AUSTIN AND KEEP DEREK , bauman( not sure of the correct spelling) and Ricky - 3 of the nicest professionals who made my initial experience a great one
Karen G.I was supposed to pick up my truck @ 7am and was not able to do so until 9am. Apparently, there was miscommunication between my online appointment and being able to pick up @ the actual location.
DONNA F.Excelent service! You have great at people. These are tough working guys Keep it up!
Pedro A.A/c didn't work
JUAN H.I had a great experience! Everyone was nice and very helpful!
Carmen J. | First ImpressionsAll the help anyone could use. Thanks u haul for having my back.
Jason F. | First ImpressionsSalesperson was very helpful and pleasant
Barbara S. | First ImpressionsPrice of gas going up have to make cutbacks
David B. | Overall ExperienceGood people trucks were nice !nd new, thanks uhaul steven richmond,tx
Steven L. | First ImpressionsFriendly, professional service. My storage unit didn't have a lock inside as promised. Please add lock to my unit.
Tongia B. | First ImpressionsN/C
Jerome W. | First ImpressionsGracias
Lauray K. | First ImpressionsShowed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaul
Shameion P. | First ImpressionsKyle and Omari were very helpful. Would definitely recommend and use again!
Brandi W. | First ImpressionsCode access didn’t work, room wasn’t ready and entry to room not convenient.
Sheryl Y. | Online Move InThey need more staff, it was busy and with only 2 people working.
david s. | First ImpressionsFCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394
KIBIA A. | Overall ExperienceI rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.
Carolyn C. | First ImpressionsMargaret and Derrick are very helpful, their service is excellent and professional!!
shalonda j. | First ImpressionsNever had any problems and my things were kept perfectly! Highly recommend!
TABITHA W. | Overall ExperienceThe staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.
Jocelyn G. | Overall ExperienceAustin was always professional about it all. I appreciate him so much.
LISA G. | Overall ExperienceThe service was great every thing was explained to me in detail. Very satisfactory
ovidio r. | First ImpressionsThank you all for a great fascilty for the passed 6 months
CINDY B L. | Overall ExperienceOwner helped us and gave great customer service.
Alfred S. | First ImpressionsAhilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.
Kathryn M. | Overall ExperienceWe had a break in and my wife's wedding dress was stolen
MARCUS M. | Overall ExperienceStaff was great, facility was perfect for what I needed. I'd rent here again if I needed to!
Tonya S. | Overall ExperienceThe lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.
Jennifer H. | First ImpressionsGreat staff and very helpful!
CURTISS B. | First ImpressionsAustin did a great job, to help us move out!
MONIQUE F. | Overall ExperienceVery understanding to my situation offering numerous options and solutions
MARTHA A. | First ImpressionsGreat customer service thank you
NATHALIE B. | First ImpressionsUpon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. Gracias
Judith A. | Overall ExperienceI have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.
Daniel B. | Overall ExperienceThey can use additional help for their customers.
johnelder l. | First ImpressionsStaff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. ¡Gracias!
Johnny C. | Overall ExperienceAwesome
ALVIN M. | Overall ExperienceThe only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.
MARGARET R. | Overall ExperienceThe lady who attended to us was very friendly and helpful.
UYIRIORITSE N. | First ImpressionsThe Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21
Cheryl B. | First ImpressionsOutstanding staff
James C. | Overall ExperienceThe bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.
Jessica S. | Online Move InJust had to wait for 15 to 20 minutes before being waited on!!!
Clarence C. | Overall ExperienceCard reader didn't work and one of the terminals didn't work at all. Which made for long wait times. Make your office equipment operate properly
OLIVIA A. | First ImpressionsThe only thing I personally would do is make it clearer that you must check in first before entering the code for the door. The panel informed me after I tried the door keypad. Other than that I have no complaints about the entire process, it's been very easy and convenient for me.
Stuart S. | Online Move InThe staff that was on duty the day of my move-in was very rude and unprofessional. When I am done with my storage there if I should ever have to get another storage facility it would never be there
Audra C. | First ImpressionsNot enough staff to many customers
Alvanah L. | Overall ExperienceRepresentative was very helpful and friendly both on the phone and in person.
wilma r. | First ImpressionsThe manager zerik marves and staff are rude and Incompetent I paid my pass due bill 2 days before I came to upgrade to a larger unit when I arrived my unit was still locked and I had to wait for someone to unlock it and I was told I wouldn’t have to pay the difference for the upgrade until next months bill. while I was transferring my stuff from the smaller unit to the larger one a staff member came up to me and said they would have to lock my unit backup and I would need to go talk to someone up front again when I got to the front desk the manager zerik said I would need to pay the difference now I explained to him what was told to me and that I had somewhere to be and did not have time to be going back-and-forth with him he then told me “this is not McDonald’s and it’s takes more knowledge to transfer the storages” and I said that had nothing to do with me because I don’t work there zerik then went on about how his employees were Incompetent of doing there job and that They needed more training which again had nothing to do with me.
Adam C. | Overall Experience