Customer Reviews for U-Haul Moving & Storage of West Oaks

6,173 comentarios

14900 Westheimer   Houston, TX 77082
( W Of Hwy 6)

(281) 556-5194

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 556-5194

14900 Westheimer
Houston, TX 77082
( W Of Hwy 6)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The young man that waited on me was very we'll trained and helpful ang the young man that checked in my truck when I returned. Great great job uhaul !!!

david C. 
Clasificación:
5.0

Always the best experience and service

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron C. 
Clasificación:
5.0

Broke my license plate light on vehicle

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delysa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASIR A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerry T. 
Clasificación:
5.0

Easy drop off

Michelle C. 
Clasificación:
5.0

Quick, efficient, honest service!! Clean truck, absolutely perfect!

Monica R. 
Clasificación:
5.0

Great technology on the part of U-Haul corporate. Mobile pickup was smooth. Great pro activity from U-Haul corporate in transferring the rental to another location. Thanks he 20' truck drove very well - great suspension and breaks. Everyone was wonderful. Tremendous experience all around. Loved the timely and efficient mobile pickup validation process. Great use of technology. Only minor issue was the right rear turn signal was out which made driving extra challenging. I notified location rep at drop off. It's been a while since I rented a moving van. I was very pleasantly surprised by use of new tech. Well done U-Haul!

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

Very knowledgeable kind and friendly U-Haul associates

larry alan C. 
Clasificación:
5.0

Very satisfied

CHIBUZOR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

I would say clone Tee! When I arrived the line was out the front door, it was the first of the month, that's to be expected. However, Tee assisted EVERY customer in a timely manner with grace! She was multi tasked in a way I've NEVER seen before. She was ABSOLUTELY AMAZING. She definitely needs a raise & to be acknowledged for her hard work. As a UHaul customer, I truly appreciate her. And also the gentleman that was working the returned vehicles was great as well. I didn't get his name, but I know he's fairly new and is of an African decent.

Felicia J. 
Clasificación:
1.0

Can was close to empty on gas, I reported and attitude was given to me and to a point were they hung up the phone, long line wait with no type of professionalism at all.

MARIA B. 
Clasificación:
5.0

This location is very friendly and helpful thanks

Clark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MariadelCarmen R. 
Clasificación:
1.0

My destination drop off listed was Lakeland but I received a text with a different u haul drop off location in Bartow. The location I received via text was closer to my residence. There was no additional information provided that an additional charge would be applied for dropping off the uhaul at a different location. The different location was provided by uhaul via text instead of provide the location on the contract.

Maribel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

olusegun A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santhosh S. 
Clasificación:
5.0

PLEASE FIRE AUSTIN AND KEEP DEREK , bauman( not sure of the correct spelling) and Ricky - 3 of the nicest professionals who made my initial experience a great one

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahesh A. 
Clasificación:
3.0

I was supposed to pick up my truck @ 7am and was not able to do so until 9am. Apparently, there was miscommunication between my online appointment and being able to pick up @ the actual location.

DONNA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan R. 
Clasificación:
5.0

Excelent service! You have great at people. These are tough working guys Keep it up!

Pedro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY C. 
Clasificación:
4.0

A/c didn't work

JUAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

This group did us a great service after learning that the previous trailer renter would not have the trailer back in time for us. Even though I had to pick up replacement trailer at another location everything worked out great.

Ryk H. 
Clasificación:
1.0

Do not use this Uhaul it is horrible when it comes to handling problem's The manager Austin Bennett take your inconvenience as a complaint. When the truck break down U Haul act like it's your fault. Road side assistance won't help in a timely manner. Then you are out on the road stranded for over five hours. Then, when it come to handling a problem. Austin wanted to handle everything except the issue. Austin think it's ok to treat people poorly and tell them they are complaining because UHaul left them outside for over five hours stranded. You have to look at the issue what if it was you stranded. How would you want to be treated.

Lathea G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frans T. 
Clasificación:
5.0

Keep up the great work. I truly appreciate the courtesy, understanding, and friendliness given every time I rent from this location. Always a pleasure working with this group of professionals.

Julio Cesar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
1.0

Just go to a different location these people are high on something. They take no responsibility for cleaning the trucks nothing.

ramon R. 
Clasificación:
5.0

Thanks everything was perfect!

Eric K. 
Clasificación:
4.0

Some reason per contract i owed 20 bucks yet i overfilled were i got it and drove lesser miles. Can customer service call me. I had no problems with trucks rep said i would get refund in 5 days. I had no idea how much this transport cost

JUSTIN D. 
Clasificación:
3.0

The cab was clean but smelled earful. The mileage was wrong and the fuel was on empty

anthony R. 
Clasificación:
5.0

No comments

Tyrone G. 
Clasificación:
5.0

The guy checked his in was a good guy he was very helpful

eric C. 
Clasificación:
1.0

Never going back to this location. These guys had no idea what they are doing. They gave me a truck with wmpty gas. Told me i will get $65 credit. I filled up the tank and returned it but didnt het my money. I went back and they told me it will take 3-5 days. They didnt bother checking just told me so I could leave.its been more than 7 days. I dont see my money and no one contacted me. They just stole my money!

Saqib K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

Awsome and quick check out and check in....thanks

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

Very professional & efficient experience. Staff was super friendly.

BRIDGETTE M. F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Otis L.  |  First Impressions 
Clasificación:
3.0

Try to maintain your cars, cause I had to jump start the car today

Adeniyi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deitra S. 
Clasificación:
1.0

Customer service was awful. Lady at checkout couldn't be bothered to get off her phone. She had her earphones in and was watching videos throughout my entire checkout didn't even speak to me unless she forgot what she was doing. Once checkout completed she forgot what trailer it was. I did not get a paper copy of my contract even though I asked for one. Once she finished hooking up the trailer she sarcastically looked back and said "Thanks for your help." Very terrible service

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kekouk F.  |  Overall Experience 
Clasificación:
4.0

All staff members were friendly courteous and very helpful. I had an excellent experience. Gracias

Shalonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVA H.  |  First Impressions 
Clasificación:
1.0

The mileage shown on contract is 15447 but the actual mileage on van was 15458. It was my mistake that I forgot to show it to the representative.

Saleem M. 
Clasificación:
5.0

I had a great experience! Everyone was nice and very helpful!

Carmen J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal O.  |  Overall Experience 
Clasificación:
5.0

Did a fine job

Jerome B. 
Clasificación:
1.0

The employee did not want to change the size of the trailer probably because there were other people waiting she stated that the smaller trailer was reserved but when I brought back the trailer the other 2 smaller trailer were still there at the end of day I feel I was shafted on rent because your employee was lazy

JUAN G. 
Clasificación:
5.0

Servicio amable

Nathan S. 
Clasificación:
4.0

The brakes were bad on the truck. I was charged for gas when I put gas in the truck and I think it has some kind of mechanical issue as it was jerking the entire time. I had to pay a full day's rental, just to extend it a couple of hours.

Cassandra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENONA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne B.  |  Overall Experience 
Clasificación:
5.0

The guys led by Elija arrived right on time and went to business with care and passion. Just keep it up.

CHINEDU N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charnell M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

All the help anyone could use. Thanks u haul for having my back.

Jason F.  |  First Impressions 
Clasificación:
5.0

Quick and easy rental process, quick and easy return

Jim D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rita S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

xaviera F. 
Clasificación:
3.0

Most employees have average to below average attitudes. The equipment may or may not be checked out by the employees. I've rented four times in the last few months and that's why I can say may or may not, no consistency. Worst of all is the bad attitudes, that really sucks. I stated I would recommend because I did always get what I needed.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASSANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

have 24 hr rates that start when rental equipment is picked up, not 12 noon to 12 noon.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY C. 
Clasificación:
5.0

Salesperson was very helpful and pleasant

Barbara S.  |  First Impressions 
Clasificación:
5.0

Best customer service

AHSAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSHAE E. 
Clasificación:
5.0

Bueno

Darwin R. 
Clasificación:
5.0

It's very great 👍

Erick R. 
Clasificación:
5.0

I will recommend this u-haul location the attention was great

Erick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sue E. 
Clasificación:
4.0

Equipment must be checked before every rental. One of the trailer tires was loosing air, and others were not in the best shape.

Victor I. 
Clasificación:
5.0

The lady that checked me in was very friendly and was dedicated to make sure the motorcycle trailer was hooked up properly. She did a great job and was a good mentor to the young man that hooked my trailer up to teach him the proper way to connect the trailer.

Gary H. 
Clasificación:
5.0

Price of gas going up have to make cutbacks

David B.  |  Overall Experience 
Clasificación:
1.0

Truck stunk, was not clean, staff was nice and gave me discount but the issues with the truck did not compensate.

SONIA J. 
Clasificación:
5.0

More attendants during busy times. Saturday there was a long line with one attendant in the office.

SUELLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mack T. 
Clasificación:
3.0

When renting the staff should be aware if a storage is/what's available . My storage was not ready to be rented, I was there to store my items, It was not ready to be rented.

Anita M. 
Clasificación:
5.0

Very nice experience

raphael A. 
Clasificación:
5.0

The lady who was working the front desk Saturday morning around 10 am was super friendly and helpful! Gracias.

Coty D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Quann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O. 
Clasificación:
5.0

Good people trucks were nice !nd new, thanks uhaul steven richmond,tx

Steven L.  |  First Impressions 
Clasificación:
5.0

The service provided by the assistant manager Derrick was above and beyond. Me and my husband have been there three days in a row and his customer service each day was amazing. He is knowledgeable and friendly. He deserves a promotion!!! He was helping us, providing us his attention while multi tasking. Definitely will be back!!!!

chantal B. 
Clasificación:
3.0

Hard to get in and out of truck because of how they are parked.

HERMAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brittney b.  |  First Impressions 
Clasificación:
5.0

Friendly, professional service. My storage unit didn't have a lock inside as promised. Please add lock to my unit.

Tongia B.  |  First Impressions 
Clasificación:
5.0

Easy process and good staff

Chid U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARBEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO I. 
Clasificación:
5.0

Excellent staff!

LAVONDA H. 
Clasificación:
5.0

N/C

Jerome W.  |  First Impressions 
Clasificación:
5.0

The team as a whole were very polite. They got me in/out within 5 or so minutes prior to checking in and out

JALISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria W. 
Clasificación:
4.0

Gracias

Lauray K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nina h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMSON T.  |  First Impressions 
Clasificación:
1.0

Showed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaul

Shameion P.  |  First Impressions 
Clasificación:
5.0

Kyle and Omari were very helpful. Would definitely recommend and use again!

Brandi W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

candy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mable r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalina J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawntel M.  |  First Impressions 
Clasificación:
3.0

Code access didn’t work, room wasn’t ready and entry to room not convenient.

Sheryl Y.  |  Online Move In 
Clasificación:
3.0

They need more staff, it was busy and with only 2 people working.

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA L.  |  Overall Experience 
Clasificación:
3.0

FCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394

KIBIA A.  |  Overall Experience 
Clasificación:
1.0

I rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.

Carolyn C.  |  First Impressions 
Clasificación:
5.0

Margaret and Derrick are very helpful, their service is excellent and professional!!

shalonda j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Afolabi J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A.  |  First Impressions 
Clasificación:
5.0

Never had any problems and my things were kept perfectly! Highly recommend!

TABITHA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe Ann G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Damian S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ABIDEEN O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS C.  |  Overall Experience 
Clasificación:
4.0

The staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.

Jocelyn G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C.  |  Overall Experience 
Clasificación:
4.0

Austin was always professional about it all. I appreciate him so much.

LISA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena R.  |  First Impressions 
Clasificación:
5.0

The service was great every thing was explained to me in detail. Very satisfactory

ovidio r.  |  First Impressions 
Clasificación:
3.0

Thank you all for a great fascilty for the passed 6 months

CINDY B L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JON R.  |  Overall Experience 
Clasificación:
5.0

Owner helped us and gave great customer service.

Alfred S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TATUM L.  |  Overall Experience 
Clasificación:
5.0

Ahilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.

Kathryn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHALIE B.  |  Overall Experience 
Clasificación:
4.0

We had a break in and my wife's wedding dress was stolen

MARCUS M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Devondre R.  |  Overall Experience 
Clasificación:
5.0

Staff was great, facility was perfect for what I needed. I'd rent here again if I needed to!

Tonya S.  |  Overall Experience 
Clasificación:
5.0

The lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerica W.  |  Online Move In 
Clasificación:
5.0

Great staff and very helpful!

CURTISS B.  |  First Impressions 
Clasificación:
5.0

Austin did a great job, to help us move out!

MONIQUE F.  |  Overall Experience 
Clasificación:
5.0

Very understanding to my situation offering numerous options and solutions

MARTHA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd P.  |  Overall Experience 
Clasificación:
5.0

Great customer service thank you

NATHALIE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Van N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K.  |  Overall Experience 
Clasificación:
1.0

Upon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. Gracias

Judith A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shaneen c.  |  First Impressions 
Clasificación:
4.0

I have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.

Daniel B.  |  Overall Experience 
Clasificación:
4.0

They can use additional help for their customers.

johnelder l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. ¡Gracias!

Johnny C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F.  |  Overall Experience 
Clasificación:
5.0

Awesome

ALVIN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayet M.  |  First Impressions 
Clasificación:
5.0

The only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.

MARGARET R.  |  Overall Experience 
Clasificación:
5.0

The lady who attended to us was very friendly and helpful.

UYIRIORITSE N.  |  First Impressions 
Clasificación:
5.0

The Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21

Cheryl B.  |  First Impressions 
Clasificación:
5.0

Outstanding staff

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C.  |  Overall Experience 
Clasificación:
4.0

The bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.

Jessica S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

chad j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirby C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FELICIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison G.  |  First Impressions 
Clasificación:
4.0

Just had to wait for 15 to 20 minutes before being waited on!!!

Clarence C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leann P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlin t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven m.  |  First Impressions 
Clasificación:
4.0

Card reader didn't work and one of the terminals didn't work at all. Which made for long wait times. Make your office equipment operate properly

OLIVIA A.  |  First Impressions 
Clasificación:
5.0

The only thing I personally would do is make it clearer that you must check in first before entering the code for the door. The panel informed me after I tried the door keypad. Other than that I have no complaints about the entire process, it's been very easy and convenient for me.

Stuart S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORINO F N.  |  Overall Experience 
Clasificación:
1.0

The staff that was on duty the day of my move-in was very rude and unprofessional. When I am done with my storage there if I should ever have to get another storage facility it would never be there

Audra C.  |  First Impressions 
Clasificación:
1.0

Not enough staff to many customers

Alvanah L.  |  Overall Experience 
Clasificación:
5.0

Representative was very helpful and friendly both on the phone and in person.

wilma r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paula r.  |  Overall Experience 
Clasificación:
1.0

The manager zerik marves and staff are rude and Incompetent I paid my pass due bill 2 days before I came to upgrade to a larger unit when I arrived my unit was still locked and I had to wait for someone to unlock it and I was told I wouldn’t have to pay the difference for the upgrade until next months bill. while I was transferring my stuff from the smaller unit to the larger one a staff member came up to me and said they would have to lock my unit backup and I would need to go talk to someone up front again when I got to the front desk the manager zerik said I would need to pay the difference now I explained to him what was told to me and that I had somewhere to be and did not have time to be going back-and-forth with him he then told me “this is not McDonald’s and it’s takes more knowledge to transfer the storages” and I said that had nothing to do with me because I don’t work there zerik then went on about how his employees were Incompetent of doing there job and that They needed more training which again had nothing to do with me.

Adam C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIAMMA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNDRAIH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALBERTA H.  |  Online Move In 
Clasificación:
5.0

Easy, simple and smooth

Rakiya M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORA B.  |  Overall Experience 
Clasificación:
5.0

Staff very nice and helpful

CURTISS B.  |  Online Move In 
Clasificación:
5.0

The young man who service us was extremely nice..gr8t people skills, he was very patient and pleasant! He even stay after hour for a little to help us. I will like yo see him become owner!

Glynis C.  |  First Impressions 
Clasificación:
4.0

Everything was going good, until my one of my storage was deactivated by error. It was lucky for me that we learned of the error in time to get it resolved. I am hoping I am not getting another surprise. I would give a five stars but because of the incident I will rate it a 4 stars

Tim N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja J.  |  Overall Experience 
Clasificación:
2.0

I was inconvenienced and overcharged

Joseph J.  |  First Impressions 
Clasificación:
5.0

Thank you for all of you help and support!

Bina V.  |  Overall Experience 
Clasificación:
5.0

It was quick, easy, friendly staff who helped us get a storage unit same day.

Jocelyn G.  |  First Impressions 
Clasificación:
5.0

Everything was great! Only complaint would be the slow elevator. Lol

Bryanna P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JON R.  |  First Impressions 
Clasificación:
5.0

The lady , i forgot her name , but she was GREAT ! She went over everthing. I was very satisfied! Thanks Mr Morrow

Jamison M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don L.  |  Overall Experience 
Clasificación:
5.0

Unit smaller than I thought, May need to move to a bigger one... Hope that process can be smooth also

CALLIE M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH M.  |  Overall Experience 
Clasificación:
5.0

excellent customer services

Ricardo S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORINO F N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  Online Move In 
Clasificación:
5.0

Very knowledgeable and friendly.

Dominique T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANISHA H.  |  First Impressions 
Clasificación:
3.0

The staff Shelia was rude, loud, ghetto and very unfriendly.

Alvanah L.  |  First Impressions 
Clasificación:
5.0

The facility is very secure.

Lea B.  |  Online Move In 
Clasificación:
3.0

Staff were never friendly, gave the appearance you were bothering them. Not a good customer experience.

Samuel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONYELL M.  |  First Impressions 
Clasificación:
5.0

The Lady that Help us was Helpful and Friendly.

Vatrese A.  |  First Impressions 
Clasificación:
5.0

Staff member who helped was very busy but very helpful and great to work with. Very professional.

PATRICK C.  |  First Impressions 
Clasificación:
5.0

Greatest place ever!!!!

ROOSIE DEVORA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

vishaka d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDAN S.  |  Overall Experience 
Clasificación:
5.0

Thank you all so much for your excellent service and your facility

CINDY B L.  |  First Impressions 
Clasificación:
5.0

Solo los horarios son muy variados

Alma C.  |  First Impressions 
Clasificación:
5.0

I was greeted and addressed from the moment I walked into the store. Taveira was very helpful and friendly. She was warm and engaging and made me feel that my business " mattered". She took the time to walk me to my space, explain the security system and asked if I had any questions. Every time I had questions while moving in, she was there to answer my questions. The Manager Zerik was also helpful and cordial. I had little snafus' but he addressed the matter in such a professional way, I knew he was genuine in his response. I would recommend this storage facility for their professionalism, kindness, accessibility and top notch cleanliness of the units. Joanne G.

Joanne G.  |  First Impressions 
Clasificación:
5.0

Very nice , friendly.

Raymond V.  |  First Impressions 
Clasificación:
5.0

The manager was very nice and professional.

lagina g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja J.  |  First Impressions 
Clasificación:
1.0

Your Draconian rental requirements, coupled with a 1930s software system are really awful. I went through the online process, then had to repeat the exact same process at the office. Wasted a lot of my time. Your 3 phone number requirement makes it impossible for folks with only 2 phone numbers: another waste of time. Once at the store your system would not allow me to use the same alternate phone number that I used online. My items are now safely, and easily, stored at CubeSmart. With only 1 phone number required. My required alternate address was not accepted, though I have used it for 10 years for every other company I have done business with. support@uhaul.com link does not work. Waiting time to talk to someone has a 20+ minute wait. Invest in some competent IT people. The counter folks, and the Chat folks online, apologize for your IT incompetence with the comment that they don't know what IT is doing or why, and they feel real bad. None of which helps. Please let corporate in on my dissatisfaction.

Jamie C.  |  Online Move In 
Clasificación:
5.0

Good service

michael w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chamira h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUKWUKA E.  |  First Impressions 
Clasificación:
5.0

People's were friendly and positive attitude which help alot. Gracias

juan t.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie B.  |  Overall Experience 
Clasificación:
5.0

Very clean and pleasant,polite, friendly.no stress.

Raymond V.  |  First Impressions 
Clasificación:
1.0

The fact that your website states you can redeem a free month but when going to the store the clerks tell you that you still owe. On top of that the clerks at this location only care about making sure people don't yell at them rather than helping solve problems.

AMBER LUTRICIA C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aerial W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane A.  |  Overall Experience 
Clasificación:
1.0

Communication is horrible. Originally ordered a pod. Called back and they did not have me on the list. Despite having a number for it. Then used storage climate control. Did not tell me I would not receive notice that time to pay. I used a credit card thought it would roll over and did not. Told me they do do send bill to renew after the fact. Did send notice to my friend before I was notified. Was two days late and charged $15 late fee. Had paid for another month. Good till May 3 but checked out April 14, 2021. Did not get reimbursed my two week over pay. When asked for copies and to sign that I was closed. Told they do not do that. Asked about taking my credit card off files was met with resistance. Was told by phone they had referrals for moving. Called back and was told they did not. Despite the fact that I was Quoted $245 that was extra for putting the bed together. Uhaul gave me a number. They were only the people to move but they did not have a truck. The folks at this facility appear to know nothing. Unable to give correct info. Not able to locate my reservation and horrible with customer relations. This was a nightmare.

paula h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anh L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT N.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and well knowledgeable

Vanessa J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Maya P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

heidi d.  |  Overall Experience 
Clasificación:
5.0

I was given a month free!!!!

aramide a.  |  Overall Experience 
Clasificación:
5.0

Noi

noor n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVENA H.  |  First Impressions 
Clasificación:
5.0

Everything was excellent. Service, staff, cleanliness, light, supplies, safety, etc. I'll use it again and will recommend it!

Ana M H.  |  Overall Experience 
Clasificación:
5.0

Good customer service

JIKUME I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherina C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

aramide a.  |  First Impressions 
Clasificación:
5.0

Everything went well, the staff were very customer orientated, and nice

CHANICE B.  |  First Impressions 
Clasificación:
5.0

The young man was very helpful and friendly. Excellent customer service skills

ronmell r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte H.  |  First Impressions 
Clasificación:
5.0

Good customer services when ever I came in to make a payment they would always greet you with a smile. Keep up the good work.

jasmine h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick L.  |  Overall Experience 
Clasificación:
5.0

Una de las mejores atenciones que he tenido, el personal extremadamente excelente!!!

Isaias A.  |  First Impressions 
Clasificación:
1.0

When I showed up to pick up the truck, it was cold and raining. After 30+ mins on the phone and chat with technical support, I was asked for a pick of my id and a selfie. After submitting these (I had now been in the cold rain for nearly an hour bc I had an Uber drop me off), I was told that they couldn't verity my Id or some nonsense which is ridiculous bc there is nothing wrong with my id. I was told I'd need to come back. I wasted over $20 on Uber thanks to this. The next day, I made a new reservation, but when I showed up to pick up the truck, I was told there wasn't one available, even though I called in ahead of time to make sure. I told the guy I would take any of the sizes since there were many on their lot, I was simply told no. I forget the excuse this time. I have been renting from Uhaul for years and I've never had a problem before now. Once again, I was out another $30 for Uber trips. Not only did I lose all the Uber money, but I also missed out on getting the couches that were being given me. I so very disappointed in Uhaul, and I feel under-valued and discriminated against.

Jennifer R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ARISSA K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ray L.  |  First Impressions 
Clasificación:
5.0

Friendly and courteous staff.

Sebastian R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon J.  |  Overall Experience 
Clasificación:
5.0

The manager Zerrick was always helpful and understanding, I really appreciated his kindness. I recommended this storage facility to my sister as well and she has been renting from uhual storage on Westhiemire for a few months now.

ATTLAH B.  |  Overall Experience 
Clasificación:
5.0

All UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!

Linda W.  |  First Impressions 
Clasificación:
5.0

Young man mario or maris Polite professional helpful Manager was too

BRYON P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANNE G.  |  Overall Experience 
Clasificación:
5.0

Excellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.

Ana M H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

YUNG H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE J.  |  Overall Experience 
Clasificación:
5.0

No issues at alll

MANOLO C.  |  Overall Experience 
Clasificación:
5.0

Need a side door because if your storage is all the way in the back it is a king walk.

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY C.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.

NATALIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  First Impressions 
Clasificación:
4.0

The only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.

SHARLOTTE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LADASHA B.  |  Overall Experience 
Clasificación:
1.0

We called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.

Jasmine F.  |  First Impressions 
Clasificación:
5.0

Service excellent

mary b.  |  Overall Experience 
Clasificación:
2.0

Staff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.

ignacio h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda T.  |  Overall Experience 
Clasificación:
5.0

That's ok

Ifuome C.  |  First Impressions 
Clasificación:
5.0

Great staff, and extremely clean.

William D.  |  Overall Experience 
Clasificación:
1.0

From my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana J.  |  First Impressions 
Clasificación:
5.0

Margaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.

Stephan B.  |  First Impressions 
Clasificación:
5.0

Mr. Sellers was thorough and informative

Arnold C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GONZALO V.  |  Overall Experience 
Clasificación:
5.0

Great experience visiting your facilities and extremely clean.

cesar v.  |  First Impressions 
Clasificación:
2.0

Your policies make it impossible for people to catch up. The fact that I couldn't make partial, set me back and now I don't have my personal possessions. Thank you for caring

arlene r.  |  Overall Experience 
Clasificación:
4.0

I moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.

christopher o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE S.  |  Overall Experience 
Clasificación:
5.0

Staff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe

lisette k.  |  Overall Experience 
Clasificación:
5.0

The manager was very informative ,courteous and professional. My overall experience was a good one.

lagina g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley L.  |  Overall Experience 
Clasificación:
5.0

I know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations

Robert R.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and informative .will definitely visit again

Mark S.  |  First Impressions 
Clasificación:
5.0

Professional staff members and very clean facility. And, secure like Ft. Knox.

SEV. F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadirah H.  |  Overall Experience 
Clasificación:
5.0

Very polite and professional.

Ethel J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH B.  |  Overall Experience 
Clasificación:
1.0

My unit was burglarized and all my staff gone. Manager wasn't helpful at all, he didn't want to show the security cameras video to the police

yandi c.  |  Overall Experience 
Clasificación:
5.0

Thanks Ahilin

Nsidi N.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Uyi E.  |  Online Move In 
Clasificación:
5.0

Had a storage unit for over a year, never had any issues.thanks

Neesha k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ovido R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM H.  |  Overall Experience 
Clasificación:
1.0

Dishonest Employees

Shelia J.  |  First Impressions 
Clasificación:
5.0

thankk you so much!!

gayla d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly

Sabrina R.  |  First Impressions 
Clasificación:
5.0

I have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.

THERESA L.  |  Overall Experience 
Clasificación:
4.0

The rate is very high on the unit.

mitzie w.  |  Overall Experience 
Clasificación:
4.0

I will use u haul again in future thank u. Anita.

ANITA D.  |  Overall Experience 
Clasificación:
5.0

I got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Gracias

tosin d.  |  Overall Experience 
Clasificación:
5.0

Outstanding service Zerek!!!

DONNA W.  |  First Impressions 
Clasificación:
5.0

I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled

john l.  |  Overall Experience 
Clasificación:
5.0

Clean facility fairly priced. Helpful staff.

Paul H.  |  First Impressions 
Clasificación:
5.0

Very professional and accommodating

LISA G.  |  First Impressions 
Clasificación:
5.0

I have been with the storage company for 2 years.

Lakisha g.  |  Overall Experience 
Clasificación:
5.0

I was very pleased

FLORA B.  |  Overall Experience 
Clasificación:
5.0

I would recommend Uhaul

Anita P.  |  Overall Experience 
Clasificación:
1.0

Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either

Kathleen R.  |  First Impressions 
Clasificación:
3.0

Margarett is the sweetest person I’ve ever met and made my experience at this location the best.

Amani S.  |  Overall Experience 
Clasificación:
5.0

Great location

Jammie T.  |  Overall Experience 
Clasificación:
5.0

The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!

CARMEN C.  |  Overall Experience 
Clasificación:
1.0

Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

Gwendolyn F.  |  First Impressions 
Clasificación:
5.0

Perfect 👏👏

levent o.  |  Overall Experience 
Clasificación:
5.0

Excellent service !!!!!

Miguel C.  |  First Impressions 
Clasificación:
1.0

I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.

David R.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Thank you.

Ina b.  |  Overall Experience 
Clasificación:
5.0

Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer

Sherrell W.  |  Overall Experience 
Clasificación:
5.0

Staff was great. Never had any issues. Would recommend.

Derrick W.  |  Overall Experience 
Clasificación:
5.0

Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.

Lakiesha C.  |  First Impressions 
Clasificación:
5.0

I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.

KAY C.  |  Overall Experience 
Clasificación:
5.0

The employee handled two customers and at the same time, while a third customer waited.

Deshunda B.  |  First Impressions 
Clasificación:
5.0

Great service

elizabeth n.  |  First Impressions 
Clasificación:
5.0

No comment

Annie B.  |  First Impressions 
Clasificación:
5.0

Everything good

Jorge Q.  |  Overall Experience 
Clasificación:
5.0

Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!

Lorraine M.  |  Overall Experience 
Clasificación:
5.0

Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,

Ramona R.  |  Overall Experience 
Clasificación:
2.0

Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off

Denise D.  |  Overall Experience 
Clasificación:
5.0

The staff was awesome great customer service hands down very helpful and friendly

Adica H.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

ALTON C.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

william b.  |  First Impressions 
Clasificación:
4.0

Staff das always helpful .

DONALD F.  |  Overall Experience 
Clasificación:
1.0

I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!

SARAH S.  |  Overall Experience 
Clasificación:
5.0

Extremely professional and helpful associates. They are very friendly and easy to work with.

Andria J.  |  First Impressions 
Clasificación:
5.0

It was good

Foluso F.  |  Overall Experience 
Clasificación:
5.0

I will use uhaul storages again in the future. ¡Gracias!

Latonya S.  |  Overall Experience 
Clasificación:
3.0

Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.

terri w.  |  Overall Experience 
Clasificación:
5.0

I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box's as long as I gave them 24 hour notice.

Julio D.  |  Overall Experience 
Clasificación:
4.0

It was a pleasure dealing with them.

Shannon F.  |  Overall Experience 
Clasificación:
3.0

My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.

Billy H.  |  Overall Experience 
Clasificación:
4.0

Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.

matilda m.  |  Overall Experience 
Clasificación:
5.0

Good Customer Service

Kendrick S.  |  First Impressions 
Clasificación:
4.0

Service was good

Brigett M.  |  Overall Experience 
Clasificación:
5.0

I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !

JOHN W.  |  Overall Experience 
Clasificación:
5.0

There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.

Charlette F.  |  Overall Experience 
Clasificación:
5.0

Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan

brenda s.  |  First Impressions 
Clasificación:
4.0

nice staff friendly and helpful

jon b.  |  First Impressions 
Clasificación:
5.0

The guys that worked on Sunday March 10 2019 all was extremely helpful.

janice c.  |  First Impressions 
Clasificación:
4.0

Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users

julian p.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.

alonso l.  |  Overall Experience 
Clasificación:
5.0

THE STAFF IS AMAZING 😍😍😍😍

roosevelt jr h.  |  Overall Experience 
Clasificación:
5.0

Great customer service my furniture was well taken care of doing its transit.

Jamall M.  |  Overall Experience 
Clasificación:
1.0

The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn't recommend this branch to anyone!!

Chinedu U.  |  Overall Experience 
Clasificación:
3.0

First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.

Crystal T.  |  Overall Experience 
Clasificación:
5.0

Excellent Service

Mustafa H.  |  Overall Experience 
Clasificación:
3.0

Your employees should take customers more seriously. I felt like I was at the post office. Bad service.

SHAHRAM S.  |  Overall Experience 
Clasificación:
4.0

Pleased with service.

viena o.  |  Overall Experience 
Clasificación:
5.0

Friendly staff.

Victoria M.  |  Overall Experience 
Clasificación:
3.0

Employees are rude, terrible customer service.

Ne'tosha O.  |  Overall Experience 
Clasificación:
5.0

Love the staff. Alexa super sweet! The whole team very helpful and friendly.

melissa a.  |  First Impressions 
Clasificación:
5.0

Thanks for everything....

LEE B.  |  First Impressions 
Clasificación:
4.0

Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.

Vicki L.  |  Overall Experience 
Clasificación:
5.0

Hassle free experience

James K.  |  First Impressions 
Clasificación:
5.0

VERY FRIENDLY AND HELPFUL STAFF

Maritza P. | Reservación
Clasificación:
5.0

Wonderful service

Starr U.  |  First Impressions 
Clasificación:
5.0

Good job. Thanks.

Bolanle A.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly service.

jose d.  |  First Impressions 
Clasificación:
5.0

He was very helpful and nice I love the service

Julia L.  |  First Impressions 
Clasificación:
3.0

I wasn't told that the hours for storage was from 5a-10p. It's a leak in that storage. Water damage messed up my furniture.

miya a.  |  Overall Experience 
Clasificación:
5.0

I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.

Juan S.  |  First Impressions 
Clasificación:
5.0

Good experience for long distance move

Ahson S.  |  Overall Experience 
Clasificación:
5.0

The GM and staff were inviting and friendly!!!

Rich c.  |  Overall Experience 
Clasificación:
5.0

Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.

thomas p. | Reservación
Clasificación:
5.0

Awesome facility. Great staff

Pamela Y. | Reservación
Clasificación:
5.0

This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.

GLADYS L.  |  Overall Experience 
Clasificación:
3.0

EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.

Shantrell J.  |  Overall Experience 
Clasificación:
5.0

Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.

Trisha P.  |  Overall Experience 
Clasificación:
5.0

My move in was great no issues no worries

Azzi S. | Reservación
Clasificación:
5.0

I will recommend uHaul for storage

Juan B.  |  Overall Experience 
Clasificación:
4.0

Great Customer Service. Your Pod delivery Driver was courteous and skillful. Gracias

Julia T.  |  Overall Experience 
Clasificación:
4.0

I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.

Clifton P.  |  Overall Experience 
Clasificación:
4.0

Beginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double

THANH L.  |  Overall Experience 
Clasificación:
1.0

This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.

TIFANY G.  |  Overall Experience 
Clasificación:
4.0

Access often inconvenient

HECTOR D.  |  Overall Experience 
Clasificación:
5.0

Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.

Brian S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful & eager to please!

janet g.  |  Overall Experience 
Clasificación:
5.0

Biggest and best U-Haul location with great staff and clean storage

CURTISS B.  |  Overall Experience 
Clasificación:
4.0

Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone

Patricia G.  |  Overall Experience 
Clasificación:
5.0

Great service, clean building, decent prices!!!

Tabitha A.  |  Overall Experience 
Clasificación:
5.0

The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul

Bonnye D E. | Reservación
Clasificación:
4.0

Good services

EESHIKA M. | Reservación
Clasificación:
5.0

The process went better than expected.

Holly M.  |  Overall Experience 
Clasificación:
5.0

Very satisfied had no problems.will use this facilities again if the need arises.

DARUTH J.  |  Overall Experience 
Clasificación:
1.0

The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.

Makala H. | Reservación
Clasificación:
5.0

Very friendly staff. Very clean facility.

Arlene B.  |  Overall Experience 
Clasificación:
4.0

It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.

ERIC S.  |  Overall Experience 
Clasificación:
4.0

No comments

Micheal O.  |  Overall Experience 
Clasificación:
4.0

delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies

Ruth R.  |  Overall Experience 
Clasificación:
1.0

The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.

Cynthia W. | Reservación
Clasificación:
4.0

The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!

Evelyn B.  |  Overall Experience 
Clasificación:
2.0

They already know about the issues I had and was unable to correct all of them.

Randy C.  |  Overall Experience 
Clasificación:
2.0

I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.

Randy C.  |  Overall Experience 
Clasificación:
5.0

Problems none whatsoever

April L.  |  Overall Experience 
Clasificación:
5.0

Thank you for the excellent professional customer service provided throughout the use of Unit 1108.

Tommie J.  |  Overall Experience 
Clasificación:
4.0

Very happy about my stay here

BRODERICK B.  |  Overall Experience 
Clasificación:
5.0

Everyone there was friendly and helpful! ¡Gracias!

jeffrey g.  |  Overall Experience 
Clasificación:
3.0

no comment

Meva B.  |  Overall Experience 
Clasificación:
1.0

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r.  |  Overall Experience 
Clasificación:
1.0

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r.  |  Overall Experience 
Clasificación:
2.0

The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.

Alisha L.  |  Overall Experience 
Clasificación:
2.0

Just a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.

Nikta G.  |  Overall Experience 
Clasificación:
3.0

There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.

TERRY W.  |  Overall Experience 
Clasificación:
4.0

The experience was just fine up until I recieved the request to take this survey 136 times.

JOHN H.  |  Overall Experience 
Clasificación:
5.0

Great place and friendly service

jim f.  |  Overall Experience 
Clasificación:
4.0

Asequible

gwendolyn D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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